Bloody useless Asda home shopping

[Ki3r]

Moominator said:

A less than perfect score?! That's pressure and unfair as everyone should be allowed a bad day. Hello and goodbye is enough for me.

BTW is it like Pat Mustard on Father Ted? Do you get it away with randy bored housewives?

I'm going to try home shopping as I'm tired of trolley dings on my car- price wise who is best for the basics?

My favourite day was a few years ago now, delivered to a new customer. Block of flats with a buzzer entrance.

Pressed the buzzer and was let in, didn't need to say who I was.

Walked up the stairs and heard the door open and then slam shut. Didn't think too much of it until it opened very slowly with a women wearing nothing other than a towel in front of her.

She assumed I was her husband coming back who had left his keys and had just got out of the shower.

She went bright red, I was trying not to laugh.

As in walking down the stairs the husband walks in and asks if I've just delivered to number X.

I just hope he said something like 'delivery driver was rather smiley' when he spoke to her.

Never been back since though.

[paolow]

Hi said:

I used to do asda home deliveries going back about 4 years ago now, so things might have changed since then. When I started I was told you might get the old tip most likely around Xmas, which technically we weren't allowed to accept, but as long as management didn't know then it was ok (I was told this by management). I worked there for about 18 months and only ever was offered one tip, on my very first day funnily enough! I declined it though as being new I didn't want to get into trouble, but also I saw the amount offered and it was less than a quid so I very politely declined.

I could do discounts instantly and easily on my PDA thing I had to take with me to scan deliveries with. I once refunded about £100 of someones shopping as the morons who loaded the van put 2 bottles of wine in a crate by themselves, on top of the rest of the shopping, so they smashed together and soaked the shopping in wine. Most of it would have been ok as it was in sealed packaging, but as it was covered in wine I marked it all down as damaged and refunded it all on the spot as well as arranging for the whole order to be delivered again.

I would often refund items that were damaged in any way (almost every delivery would have a refund for damaged/incorrect/missing goods), never got in trouble for it as it was all genuine.

Clockworks said:

I'm not a delivery driver, but I do work for Sainsbury's. We are basically forced to be overly friendly to customers. It's not enough to say hello and goodbye, ask for nectar card, etc. We are told to engage in smalltalk.
We get a mystery shopper visit once a month, and amongst other things, they mark all the staff they interact with. The results of the visit are pinned up on the noticeboard. A less than perfect score means a chat with management.

We have to treat every customer as if they are a mystery shopper. Although I've not heard of anyone being disciplined, nobody wants to be the colleague that loses the store its gold status for the annual bonus. One bad score could cost everyone a couple of hundred quid.

Thanks to both!