Bloody ebay seller ratings
Discussion
el stovey said:
What do you make MartG? Do you have a link or website?
Scale model rocketshttp://martins-models.co.uk/Sales/sales.htm
To be honest, Ebay isn't the place for selling that sort of stuff as I think you're finding out. You're better of with your own website & marketing it in modelling magazines etc. Anything custom built is going to take some time, so why not sell something related & use Ebay as a marketing platform for your custom stuff?
Don't get into a row with Ebay - you won't win and don't put shouty T's & C's on your listings as it will just (a) leave you open to abuse from buyers, and (b) leave you with nowhere to go when talking to Ebay.
Don't get into a row with Ebay - you won't win and don't put shouty T's & C's on your listings as it will just (a) leave you open to abuse from buyers, and (b) leave you with nowhere to go when talking to Ebay.
aka_kerrly said:
Jazoli said:
Why would you wait up to three weeks to post the item if its a used car part? When I sell stuff its packaged up ready to post and is posted as soon as possible afterwards once payment is received, I can understand the waiting time for custom made items but not for off the shelf/used parts, Hermes and collect plus make it very easy to drop the parcel off somewhere locally and its no hassle, I'd be raising a case if the item I'd bought had not arrived within 7 days, as 21 days for despatch/delivery is unreasonable IMO even if that is your terms.
That's YOUR VIEW which is FINE, The vast majority of items were indeed delivered within a period of a few days but the point you're missing is that it is MY AUCTION thus MY TERMS, it was clearly stated and if you didn't like it you could bid on something else. If EBAY had a rule that said everything MUST be delivered in X days I'd oblige, since they let the seller select up to 30 days for delivery why should I not be allowed to give myself some extra time, the idea being to prevent people nagging after 2 days because they have mistaken me for Amazon!
As a buyer, without going into each listing & reading every ranty T&C there is no way of knowing when browsing whether a seller will post the item I've bought tomorrow, or in 3 weeks time. If you're selling car parts, then I'm going to go out on a limb here & guess most people buy a replacement rear light cluster when they need one, not because it's something that would look nice - so they want / need it immediately so it's hardly unreasonably to expect a seller to send something out the same calendar month.
To be honest, it's about time Ebay sorted out the used car parts section - most of the sellers on there are a joke with the "99p wheelnut" listings.
I'm not an Ebay fanboy - some of the things they do are beyond stupid (defect system, managed returns etc), but playing within the rules and being sensible isn't rocket science.
northwest monkey said:
To be honest, Ebay isn't the place for selling that sort of stuff as I think you're finding out.
It has worked out fine for the last seven years - for every kit sold via my website or other means I've sold 10 via ebay - just the relatively new 'selling allowances' crap and the way they allow non-delivery cases to begin before the quoted delivery date has been reached are causing problems, and not just for meMartG said:
It has worked out fine for the last seven years - for every kit sold via my website or other means I've sold 10 via ebay - just the relatively new 'selling allowances' crap and the way they allow non-delivery cases to begin before the quoted delivery date has been reached are causing problems, and not just for me
Do you tick all their boxes - registered business etc?The selling allowance thing is normally for new sellers, or for sellers who they've had complaints about slow dispatch etc so I'm guessing it's that. I don't think you'd get anywhere with Amazon either unfortunately - they can be worse than Ebay at times. Basically, Ebay want to see you can sell items & post quickly & receive nice feedback from happy customers. Can you sell anything cheap & quick you could get people to leave you feedback for?
MartG said:
No offence but that site is in drastic need of an overhaul.It looks like it escaped from the 1990s.
Update your site, and then make sure Google can find it (hint: Google webmaster tools) and you may see an increase in hits / sales.
northwest monkey said:
As a buyer, without going into each listing & reading every ranty T&C there is no way of knowing when browsing whether a seller will post the item I've bought tomorrow, or in 3 weeks time.
It does actually have a fixed entry type under delivery terms/types iirc, so if people can't read such simple information then that is their fault.But it's exactly these reasons why I try avoid eBay like the plague as a seller.
It's expensive, all leans towards the buyer, and when a buyer does do something daft then it can take days of emailing and messaging to resolve something simple... all over something that if not resolved impacts your seller capability, despite the actual financial cost of sorting said hassle being way in excess of the money you're making from selling it.
I kinda don't get why anyone really uses it... if your business model is strong and sustainable then a proper website seems prudent. I see most people with an eBay site and a proper website are far cheaper on their proper website... likely using expensive looking eBay entries as adverts to their proper website!
Dave
They keep sending me emails saying that they've protected my seller ratings by upgrading low scores to better ones. I'm not a business, and usually only sell a couple of things per month.
Ebay have decided that anything less than 5/5 is a complete failure that you need to be punished for. But if they stop you selling, they lose money too, so they just censor anyone who tries to leave a lower score. The whole thing is utterly pointless.
Ebay have decided that anything less than 5/5 is a complete failure that you need to be punished for. But if they stop you selling, they lose money too, so they just censor anyone who tries to leave a lower score. The whole thing is utterly pointless.
Mr Whippy said:
I kinda don't get why anyone really uses it... if your business model is strong and sustainable then a proper website seems prudent. I see most people with an eBay site and a proper website are far cheaper on their proper website... likely using expensive looking eBay entries as adverts to their proper website!
Dave
Ebay is an excellent marketing tool for promoting a website to new customers;)Dave
Foliage said:
Am now doing that tooGassing Station | The Lounge | Top of Page | What's New | My Stuff