John Lewis comedy.
Discussion
While we're sharing JL stories here's a couple...
1) Bought a £100 kettle (yes a f
king £100 kettle! PH or what?). Kettle breaks 2 months later, water pissing out the bottom, not good. Obviously I hadn't kept the receipt so I trundled up to the store to see if they would do the decent thing. Got rejected, ho hum... Went home and pondered my expensive ornament and suggested the Mrs pop up with babe in arms and see if she can get a result. Kettle changed without quibble. 
tts.
2) Kitting out our new home we had particularly expensive trip whereby all our kitchen wares were purchased. Slightly dozy women behind the till put all the crockery behind her in preparation for bubble wrapping but never actually rung it through the till. Saved us about £200
Unlucky JL. I should probably add that we only realised this upon returning home and probably would have said something if I'd clocked it at the time, still I considered it a loyalty bonus for the many, many £££££ I've spent with them over the years.
Still a good store and a far better experience than any other I can think of... OP, I had a mattress delivered recently and the baby was asleep so the two chaps literally crept up and down three flights of stairs (not easy with double mattress) and they were English and everything!
1) Bought a £100 kettle (yes a f
king £100 kettle! PH or what?). Kettle breaks 2 months later, water pissing out the bottom, not good. Obviously I hadn't kept the receipt so I trundled up to the store to see if they would do the decent thing. Got rejected, ho hum... Went home and pondered my expensive ornament and suggested the Mrs pop up with babe in arms and see if she can get a result. Kettle changed without quibble. tts.2) Kitting out our new home we had particularly expensive trip whereby all our kitchen wares were purchased. Slightly dozy women behind the till put all the crockery behind her in preparation for bubble wrapping but never actually rung it through the till. Saved us about £200
Unlucky JL. I should probably add that we only realised this upon returning home and probably would have said something if I'd clocked it at the time, still I considered it a loyalty bonus for the many, many £££££ I've spent with them over the years.Still a good store and a far better experience than any other I can think of... OP, I had a mattress delivered recently and the baby was asleep so the two chaps literally crept up and down three flights of stairs (not easy with double mattress) and they were English and everything!
i like and dislike JL at the same time, it sounds odd, but I don't like food shopping there (waitrose), don't know why, but they never seem to have the stuff i want, and stuffed vine leaves are not high on my list etc. although the catering for our wedding was brilliant
now as for the other side, i am very impressed with them. bought a phone once and was given the wrong model (extras on top of the one i was after) they were so busy the guy just rang it through at the lower price.
bought other stuff from them and no bother at all when we had an issue with a toaster (daughter took it backwhen when we were away), i was more impressed as it turned out my daughter was using it wrong, she read the instructions with the new one.
as for not lending tools, over the years i have had leant various tools to tradesmen to complete jobs when they have been short of kit. it's enabled me to upgrade 2 screwdrivers and a pair of cable cutters. funnily enough i rarely have issues with deliveries and installs
now as for the other side, i am very impressed with them. bought a phone once and was given the wrong model (extras on top of the one i was after) they were so busy the guy just rang it through at the lower price.
bought other stuff from them and no bother at all when we had an issue with a toaster (daughter took it backwhen when we were away), i was more impressed as it turned out my daughter was using it wrong, she read the instructions with the new one.
as for not lending tools, over the years i have had leant various tools to tradesmen to complete jobs when they have been short of kit. it's enabled me to upgrade 2 screwdrivers and a pair of cable cutters
. funnily enough i rarely have issues with deliveries and installs 
John Lewis don't do wall mounting so why would they be expecting to remove it from the wall? If you're expecting them to collect it why not get it ready for them? Certain types of people enjoy making life difficult for themselves and those around them, probably attention-seeking/ self-esteem issues.
It's only council if you can see the cables dangling down the wall.
Snozzwangler said:
Wall mounted TVs = caaaaancil
It's only council if you can see the cables dangling down the wall.McSam said:
I've just remembered we have an entirely free fridge thanks to John Lewis.
We ordered one from them at a healthy discount as ours was intermittently cutting out and very old anyway. The new one was delayed for some reason, so JL promptly sent out a "courtesy fridge" which arrived on the same day as originally planned, to make sure we weren't stuck without one.
The one we ordered arrived a week or so later, but the guy delivering it said he couldn't take the temporary one away right then, and that someone would be in touch to arrange collection. We heard nothing, rang up a couple of weeks later and were told they'd call if they needed it.
Since that was three years ago now, I assume they never did miss it!
But is it plastic backed or metal?We ordered one from them at a healthy discount as ours was intermittently cutting out and very old anyway. The new one was delayed for some reason, so JL promptly sent out a "courtesy fridge" which arrived on the same day as originally planned, to make sure we weren't stuck without one.
The one we ordered arrived a week or so later, but the guy delivering it said he couldn't take the temporary one away right then, and that someone would be in touch to arrange collection. We heard nothing, rang up a couple of weeks later and were told they'd call if they needed it.
Since that was three years ago now, I assume they never did miss it!
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