fake/cloned item purchased on amazon

[Spare tyre]

Purchased an action cam from amazon marketplace

it arrives from china

It is not as pictured on the website - all guides on line suggest its fake

Software app required is not the genuine one

Amazon suggest that i have to return it to the seller (at sellers cost), but ive heard stories where basically it gets lost in the post and you then dont have a camera or a refund.

The seller has suggested i continue to use it and has offered a £5 refund

Is there some way where i can return it to amazon rather than this seller as i think im either going to have to spend xxx amount to add the relevant tracking which'll probably let me down or just keep it

If i wanted to buy the cloned item i could have done so for £20 less in the first instance!

Many thanks

[Foliage]

Contact trading standards & perform a charge back on your credit card. Destroy fake item.

I got a pair of fake headphones from amazon & did the above. Now Im careful what I buy and who buy from on amazon. Small electrical items I buy when on offer from reputable places, I bought real headphones, the ones I wanted, in John Lewis in the end.

I've also had problems with warranties when buying stuff from amazon due to products coming from Europe.

[toxgobbler]

I had this from amazon themselves not a market place, it was a fragrance and the packaging was not wrapped and the scent faded very quickly, spoke to amazon support who just offered refund and I binned it. Most disconcerting.

[ecsrobin]

Bet you wished you went for the GoPro now

[bazza white]

Is it one of those sj cams.

[ecsrobin]

bazza white said:

Is it one of those sj cams.

The OP was enquiring about the SJ cam http://www.amazon.co.uk/SJCAM-Multi-function-SJ400...

[Oakey]

Amazon refunded me on a 64Gb Samsung SD card, no questions asked, 18months after I bought it (it took that long to fill the internal space on the tablet it was in before I tried filling the SD card and discovering it was fake).

Surprised they're being difficult tbh.

[JulianHJ]

I've had refunds for a counterfeit copy of Lightroom and a Samsung micro SD - both Marketplace purchases - refunds were instant and no requirement to return.

[Spare tyre]

Yes it indeed was the camera

The one I got is actually really good, but it's just not the one I paid for

I've used the sj cameras a couple of times greenlaning, simply incredible for the money

Looks like Amazon are sorting it out, but only time will tell


Don't worry spare tyre fans, I'll be posting up a link to the replacement when the time is here

[Nickyboy]

I've bought the same thing via AliExpress from a seller with loads of great feedback. It didn't work however, there's nothing to suggest it's a fake but over 10 days later and the seller is faffing about telling me to return it to China for him to repair it, it'll cost almost half the purchase to return it, he said he'll Paypal me the money but as yet nothing

[Buster73]

toxgobbler said:

I had this from amazon themselves not a market place, it was a fragrance and the packaging was not wrapped and the scent faded very quickly, spoke to amazon support who just offered refund and I binned it. Most disconcerting.

Maybe this counterfeit business is costing Amazon so much they never make a profit ?.....

[Buster73]

toxgobbler said:

I had this from amazon themselves not a market place, it was a fragrance and the packaging was not wrapped and the scent faded very quickly, spoke to amazon support who just offered refund and I binned it. Most disconcerting.

Maybe this counterfeit business is costing Amazon so much they never make a profit ?.....

[funkyrobot]

Do a search for a Windows operating system and take a look at all of the people trying to sell Dell etc. discs as genuine copies.

[Buzz84]

When you return stuff to amazon (in my experience) they normally issue a pre-paid label and you drop it off at a post office or collect+ point - when you drop it off they scan it in and will issue you with a receipt to say they have taken it from you.

Surely if you have that you have completed your obligations and they should refund you and if it goes missing they claim from the courier and then refund you.

[Blown2CV]

This happened to me with a couple of large capacity Sandisk memory cards. They refunded immediately without question after I complained but tbh I only noticed after I kept losing photos in the camera, and I did some research. The fact that they got back so quickly makes me think they already knew!!

[98elise]

Blown2CV said:

This happened to me with a couple of large capacity Sandisk memory cards. They refunded immediately without question after I complained but tbh I only noticed after I kept losing photos in the camera, and I did some research. The fact that they got back so quickly makes me think they already knew!!

This might explain why I keep finding dead SD cards. We have multiple devices in the house that use SD cards, and we have about 2 die per year. I have a dead Sandisk sitting beside me right now. I only buy big brands through Amazon and hadn't considered that they might be fakes.

[Blown2CV]

98elise said:

Blown2CV said:

This happened to me with a couple of large capacity Sandisk memory cards. They refunded immediately without question after I complained but tbh I only noticed after I kept losing photos in the camera, and I did some research. The fact that they got back so quickly makes me think they already knew!!

This might explain why I keep finding dead SD cards. We have multiple devices in the house that use SD cards, and we have about 2 die per year. I have a dead Sandisk sitting beside me right now. I only buy big brands through Amazon and hadn't considered that they might be fakes.

Apparently incredibly common, unfortunately. Essentially they are super easy to fake as they're just a little bit of plastic with a sticker on them! I ended up paying quite a lot more than the cheapest available for a given capacity, and for a new variant that had just come out, from a camera supplier. Been great since.