Know it all staff
Discussion
NicD said:
Careful, perhaps you get what you pay for.
we have two Pana plasma, a 40 inch HD I got in 2004! (£4000) and it is still perfect. The more recent 50 inch is much better and cheaper, again, faultless.
I am waiting for the old set to fail so I can justify replacing it.
Same here.we have two Pana plasma, a 40 inch HD I got in 2004! (£4000) and it is still perfect. The more recent 50 inch is much better and cheaper, again, faultless.
I am waiting for the old set to fail so I can justify replacing it.
I bought a 32" Sony in 2006, which has worked faultlessly ever since. I'm willing the sodding thing to die so I can replace it with something more modern. Bloody top-quality Japanese electronics!
And no, I didn't buy a warranty for it....
isee said:
PC world of Harrods upon purchasing a 4k TV the salesman asked me if I got sky, to which i said yes, but I don't have an HD, let alone a UHD subscription, to which he advised me that I should buy a special 4k compatible HDMI cable so that my TV can up-scale the signal...
I politely declined, but wish I actually made him go through the logic of needing a 4k cable for a task that is done at point in the chain AFTER the content has already been delivered. I really really hate b
ks sales tactics like that.
Why exactly did you buy a UHD TV then...?I politely declined, but wish I actually made him go through the logic of needing a 4k cable for a task that is done at point in the chain AFTER the content has already been delivered. I really really hate b
ks sales tactics like that.I went into Game once to buy an Xbox One game, only to get to the till to be told by the greasy long haired weirdo that I'd made the wrong choice and that I should buy a PS4 there and then and proceeded to tell me about the pros and cons of each, in the end I just said 'yeah, but I prefer Xbox really, can I have my receipt please' and left.
I hate shop staff, bring on the robot revolution.
I hate shop staff, bring on the robot revolution.
The last time I bought a load of white goods at once in Currys (refurbing the whole kitchen) the lady offered me the various extended warranties, I wasn't keen, so she said she would give me the delivery free (including the "specific 2 hour slot" that they normally charge a load extra for) if I took the extended warranties. So I did, as the specific slot delivery was very useful to me, and overall it meant I was only paying about £10 more than if I'd just taken the items and the basic "some time next week" delivery. (I'd initially asked if they'd do a discount based on me buying a whole kitchen load of stuff at once but they wouldn't "because it was all different makes").
So the stuff is covered for three years and apparently it includes them sending someone to clean the oven once a year (haven't tested that yet!).
People mentioning the 2 year warranty that the EU insists on, all very nice on paper but I gather it is pretty much impossible to actually claim on in practice. Virtually everyone except John Lewis seems to still be offering only 1 year warranties in their product blurb anyway, whatever the EU law might say.
So the stuff is covered for three years and apparently it includes them sending someone to clean the oven once a year (haven't tested that yet!).
People mentioning the 2 year warranty that the EU insists on, all very nice on paper but I gather it is pretty much impossible to actually claim on in practice. Virtually everyone except John Lewis seems to still be offering only 1 year warranties in their product blurb anyway, whatever the EU law might say.
I hate the conning "experts" you get in some shops.
I was given a Black and Decker sander by someone. The type that has a delta shaped head. I like to shop locally so instead of going to the big DIY chain, I went to the local family run DIY shop.
I know nothing about DIY so took the sander along to make sure I got the correct sanding pads.
Showed it to the guy in the shop who laughed, called over his mate. "We don't do antiques mate". "You won't get the sanding pads for them anymore." "there was a place serviced old stuff like that, but the guy died"
They then tried selling me a new sander.
Having no interest in DIY manual work or the tools involved I resolved to leave the sanding to the decorator bloke who I had booked and pay the extra.
A day later, I still had the sander in the car so nipped into the big chain DIY shop. I stopped the first assistant I saw who led me to their extensive range of sanding pads and got me the ones for my machine. He told me also the sander wasn't overly old and was fairly commin, hence their range of sanding pads.
The family firm went tits up a while later.ish staff like that probably contributed to their own downfall.
I was given a Black and Decker sander by someone. The type that has a delta shaped head. I like to shop locally so instead of going to the big DIY chain, I went to the local family run DIY shop.
I know nothing about DIY so took the sander along to make sure I got the correct sanding pads.
Showed it to the guy in the shop who laughed, called over his mate. "We don't do antiques mate". "You won't get the sanding pads for them anymore." "there was a place serviced old stuff like that, but the guy died"
They then tried selling me a new sander.
Having no interest in DIY manual work or the tools involved I resolved to leave the sanding to the decorator bloke who I had booked and pay the extra.
A day later, I still had the sander in the car so nipped into the big chain DIY shop. I stopped the first assistant I saw who led me to their extensive range of sanding pads and got me the ones for my machine. He told me also the sander wasn't overly old and was fairly commin, hence their range of sanding pads.
The family firm went tits up a while later.
ish staff like that probably contributed to their own downfall.You should just pull a Ron Swanson in Parks and Recreation:
https://www.youtube.com/watch?v=XFWeoxrhbE8
https://www.youtube.com/watch?v=XFWeoxrhbE8
shielsy said:
The young fellow then went on to explain that the laptop could not be set up without 6 Blueray discs to burn a recovery to.
In the end we told him to get fked, took the laptop home and it was up and running within 20 minutes.
holy crap how much bloatware was on that thing, even single layer thats 150gb of disks In the end we told him to get f
ked, took the laptop home and it was up and running within 20 minutes.
i loved the conversation i had with a local electronics and white goods store.
me: your price on the panasonic tv is £70 more than x.
him: yes but with us you get the 5 years extended manufacturers warranty for free.
me: but would you price match like you say on the poster.
him: no as the deal is different
me: but it's the same telly, model spec etc
him: but they aren't doing the warranty though are they! (said with a big smile)
me: yes but the warranty is free according to you, so what difference does that make to the price?
him: it's not the same deal
me: it's the same telly, you are just offering a FREE warranty according to you.
him: we'll price match but not throw the warranty in.
me: so it's not free really then is it?
him: yes, but not at that lower price.
me: so actually it would cost me £70
him: no it's free
i left he still wasn't getting it, i worried i was missing something and mentioned it to some mates, who laughed and said no he was being dense or just fibbing.
the less said about people saying lcd screens don't burn in the better, hmm, come and check out some of the server screens i have to work with then. (me i just switch the buggers off and remote in 99% of the time)
I purchased a TV from curry's (refused the warranty upsale) took it home and it was broken. I returned to the store 1 hour after purchase and was told "you bought it off the manufacturer, not us" they wanted me to take it home, phone up the manufacturer and wait for an engineer to come out and fix it.
At this point I pulled out a copy of the SOGA and was walking out with a replacement 2 minutes later
Never been a customer of theirs since.
At this point I pulled out a copy of the SOGA and was walking out with a replacement 2 minutes later
Never been a customer of theirs since.
Edited by Marvib on Thursday 23 April 14:33
jesta1865 said:
me: your price on the panasonic tv is £70 more than x.
him: yes but with us you get the 5 years extended manufacturers warranty for free.
me: but would you price match like you say on the poster.
him: no as the deal is different
me: but it's the same telly, model spec etc
him: but they aren't doing the warranty though are they! (said with a big smile)
me: yes but the warranty is free according to you, so what difference does that make to the price?
him: it's not the same deal
me: it's the same telly, you are just offering a FREE warranty according to you.
him: we'll price match but not throw the warranty in.
me: so it's not free really then is it?
him: yes, but not at that lower price.
me: so actually it would cost me £70
him: no it's free
Funny, i had exactly that same conversation in RS...got me nowhere either!him: yes but with us you get the 5 years extended manufacturers warranty for free.
me: but would you price match like you say on the poster.
him: no as the deal is different
me: but it's the same telly, model spec etc
him: but they aren't doing the warranty though are they! (said with a big smile)
me: yes but the warranty is free according to you, so what difference does that make to the price?
him: it's not the same deal
me: it's the same telly, you are just offering a FREE warranty according to you.
him: we'll price match but not throw the warranty in.
me: so it's not free really then is it?
him: yes, but not at that lower price.
me: so actually it would cost me £70
him: no it's free
shielsy said:
Currys/PC World folks are quite funny when it comes to this sort of thing. I went with a friend to help him choose a cheap laptop that he wanted then and there. At the til this little scrote insisted that my chum pay £40 odd for them to set it up... I insisted that we'd get on just fine thanks. The young fellow then went on to explain that the laptop could not be set up without 6 Blueray discs to burn a recovery to. Having set up a few Windows 8 laptops for work just that week I naturally asked him for further details all the way up until the point he ended up confusing himself.
In the end we told him to get fked, took the laptop home and it was up and running within 20 minutes.
In all honesty, this just marks you out as a massive tIn the end we told him to get f
ked, took the laptop home and it was up and running within 20 minutes.t. When I see people acting like that towards someone just doing their job, I just wonder how empty and pointless their lives are. He was no doubt under pressure by his manager to sell the set up to as many customers as possible. I don't agree with it either, and, had I been in the same situation, would have politely declined, regardless of how persistent the 'little scrote' was.
It baffles me why some people aspire to work in retail. There's just too many arrogant and ungracious a
holes to contend with, who treat them as sub-human because they are wearing a uniform. Manners and common courtesy cost nothing. Unfortunately this country has too many people who don't have any manners at all, with an attitude problem to boot.
littlebasher said:
jesta1865 said:
me: your price on the panasonic tv is £70 more than x.
him: yes but with us you get the 5 years extended manufacturers warranty for free.
me: but would you price match like you say on the poster.
him: no as the deal is different
me: but it's the same telly, model spec etc
him: but they aren't doing the warranty though are they! (said with a big smile)
me: yes but the warranty is free according to you, so what difference does that make to the price?
him: it's not the same deal
me: it's the same telly, you are just offering a FREE warranty according to you.
him: we'll price match but not throw the warranty in.
me: so it's not free really then is it?
him: yes, but not at that lower price.
me: so actually it would cost me £70
him: no it's free
Funny, i had exactly that same conversation in RS...got me nowhere either!him: yes but with us you get the 5 years extended manufacturers warranty for free.
me: but would you price match like you say on the poster.
him: no as the deal is different
me: but it's the same telly, model spec etc
him: but they aren't doing the warranty though are they! (said with a big smile)
me: yes but the warranty is free according to you, so what difference does that make to the price?
him: it's not the same deal
me: it's the same telly, you are just offering a FREE warranty according to you.
him: we'll price match but not throw the warranty in.
me: so it's not free really then is it?
him: yes, but not at that lower price.
me: so actually it would cost me £70
him: no it's free
grumpy52 said:
My stock reply ?
You do know that under EEC law it's covered under guarantee for three years ?
I love the fish out of water mouth flapping that usually ensues.
(Yes I know my initial statement is not strictly true , but most have not a clue about SOGA)
Where did you say that 1979?You do know that under EEC law it's covered under guarantee for three years ?
I love the fish out of water mouth flapping that usually ensues.
(Yes I know my initial statement is not strictly true , but most have not a clue about SOGA)
Best chat i had for an extended warranty went
Retailer Would you like the 5 yr extended warranty?
Me Is that on top of the normal one year manfacturer warranty?
R Pardon?
M I get 1 year from XYZ so yours is a further five years, making the equipment under warranty for 6 years?
R Errrrrrrr. no its a five year warranty from today
M so its really a 4 year warranty?
R Errrrrrr no 5 years.
M but you said it runs from now and as i am covered automatically for one year i am paying you five years warranty for four years?
R Errr no what i said was..
M (butting in) IF you had said would you like a warranty that gives you an additional four years i would have taken it, but as you are trying to con me with figures ... No Thanks
Retailer Would you like the 5 yr extended warranty?
Me Is that on top of the normal one year manfacturer warranty?
R Pardon?
M I get 1 year from XYZ so yours is a further five years, making the equipment under warranty for 6 years?
R Errrrrrrr. no its a five year warranty from today
M so its really a 4 year warranty?
R Errrrrrr no 5 years.
M but you said it runs from now and as i am covered automatically for one year i am paying you five years warranty for four years?
R Errr no what i said was..
M (butting in) IF you had said would you like a warranty that gives you an additional four years i would have taken it, but as you are trying to con me with figures ... No Thanks
silverfoxcc said:
Best chat i had for an extended warranty went
Retailer Would you like the 5 yr extended warranty?
Me Is that on top of the normal one year manfacturer warranty?
R Pardon?
M I get 1 year from XYZ so yours is a further five years, making the equipment under warranty for 6 years?
R Errrrrrrr. no its a five year warranty from today
M so its really a 4 year warranty?
R Errrrrrr no 5 years.
M but you said it runs from now and as i am covered automatically for one year i am paying you five years warranty for four years?
R Errr no what i said was..
M (butting in) IF you had said would you like a warranty that gives you an additional four years i would have taken it, but as you are trying to con me with figures ... No Thanks
It covers accidental damage, which the manufacturer warranty does not.Retailer Would you like the 5 yr extended warranty?
Me Is that on top of the normal one year manfacturer warranty?
R Pardon?
M I get 1 year from XYZ so yours is a further five years, making the equipment under warranty for 6 years?
R Errrrrrrr. no its a five year warranty from today
M so its really a 4 year warranty?
R Errrrrrr no 5 years.
M but you said it runs from now and as i am covered automatically for one year i am paying you five years warranty for four years?
R Errr no what i said was..
M (butting in) IF you had said would you like a warranty that gives you an additional four years i would have taken it, but as you are trying to con me with figures ... No Thanks
I worked in Curry's as a student and while on unpaid placement 9-5 to keep the car on the road. I got moved from sales to warehouse after refusing to push £50 HDMI cables onto people when the £4 item on the next hook did the exact same thing.
No commission on sales, tiny bit on extended warranties. So we'd tell the customer we'd give them 3 months free by discounting the price off their item and explain they could cancel it before the first payment came out when they got home if they didn't like it.
NicD said:
Storer said:
I agree they make very good money on the warranties but she was right about Panasonic TVs being crap quality.
Had 2 over the years and both failed. All other TV's in about 40 years have been Sony and they have never been repaired and only replaced with new technology rather than when they failed.
Careful, perhaps you get what you pay for.Had 2 over the years and both failed. All other TV's in about 40 years have been Sony and they have never been repaired and only replaced with new technology rather than when they failed.
we have two Pana plasma, a 40 inch HD I got in 2004! (£4000) and it is still perfect. The more recent 50 inch is much better and cheaper, again, faultless.
I am waiting for the old set to fail so I can justify replacing it.
Had a little "Whothehell?" portable colour TV (sans and remote) that was 2 years old when I got it that ran for 14 years before it got pushed aside (I think given to a friend's son) for my folks old Sony 32" CRT lump (10 years old when I got it) that then lasted another 9 years before it finally died. I say died, a tap in the right place fixed the fault it had developed but by then I fancied a Flat Screen TV. My Samsung 40" LCD is now rocking up to 10 years old and refuses to do anything funny that could even remotely justify buying the 4k TV my heart yearns for...
When/if we move I will take the chance to nominate the old TV as perfect for the games room and get a new one, but only really because want new shiny thing.
There was a very similar thread on here recently about warranties, but my experience of the Dixons one was entirely positive.
£20-ish warranty on a Sony CD Discman (this was in early 1998), 2 months later it died. Instant swap in store for another. After six months that died. Instant swap in store for the new model.
That then died with the same fault. Sony recalled them all, so I got a Panasonic to replace it. Dropped that after six months and the lid went wonky. They sent it off to get fixed. Wasn't fixable. Was offered others, including a MiniDisc player in store. Spied a tiny little device in a blue case marked "MP3 player". Asked what it was. Sounded good, so I got that. First person I know of to have an MP3 player - it was a Maycom that took MMC cards, came with two 16mb cards as 32mb hadn't been invented yet. Card reader used parallel and keyboard ports, took about 15 mins to copy ten songs onto each card. Epic. Never would have had it if I hadn't had the Dixons warranty.
£20-ish warranty on a Sony CD Discman (this was in early 1998), 2 months later it died. Instant swap in store for another. After six months that died. Instant swap in store for the new model.
That then died with the same fault. Sony recalled them all, so I got a Panasonic to replace it. Dropped that after six months and the lid went wonky. They sent it off to get fixed. Wasn't fixable. Was offered others, including a MiniDisc player in store. Spied a tiny little device in a blue case marked "MP3 player". Asked what it was. Sounded good, so I got that. First person I know of to have an MP3 player - it was a Maycom that took MMC cards, came with two 16mb cards as 32mb hadn't been invented yet. Card reader used parallel and keyboard ports, took about 15 mins to copy ten songs onto each card. Epic. Never would have had it if I hadn't had the Dixons warranty.
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