Pram Manufacturer breaking the law?

Pram Manufacturer breaking the law?

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Discussion

Martin_M

Original Poster:

2,071 posts

226 months

Wednesday 26th August 2015
quotequote all
Posting this out of interest chaps.

My wife and I recently spent a small fortune on a pram and integrated car seat. We bought the items though Boots but noticed that the car seat's 'raspberry' colour was a different shade from the raspberry pram colour - which are supposed to be an exact colour match. Boots referred us to the manufacturer who, after several weeks of complaints, calls and e-mails from my wife, finally made a gesture of goodwill today (a free parasol and changing bag).

The initial complaint revolved around the colour mismatch but with the customer service being shocking from what is a multi-million pound company, the content of the complaint revolved around the colour mismatch and a lack of communication from the company etc.

During two calls, the company has acknowledged that the colour mismatch is a major issue for them and they have effectively known about it for some time. This is despite the fact that there is no warning that there may be an issue on their own or any third party websites.

They even advised that the parasol and bag might not match the original items and that they would replace them with the black version if necessary. A good outcome for us in that we have saved £70 but I can't believe that a company of this caliber would continue to sell what they recognise as faulty items.

Are they in effect breaking the law by continuing to knowingly sell the items in question?

Edited by Martin_M on Wednesday 26th August 18:46

anonymous-user

53 months

Wednesday 26th August 2015
quotequote all
I'm sorry, but don't you have anything better to do?


Retroman

961 posts

132 months

Wednesday 26th August 2015
quotequote all
Not unless they specifically advertised the items as an exact colour match, no.

Mercury00

4,098 posts

155 months

Wednesday 26th August 2015
quotequote all
Being a different colour doesn't make it faulty or unfit for purpose. Most people probably don't care and have better things to worry about.

No Bend

591 posts

121 months

Wednesday 26th August 2015
quotequote all
OH MY FREAKING GOD, THE SHADE OF RASPBERRY ON THE PRAM IS A SHADE DIFFERENT TO THE SEAT!!!

Its a fashion crime, damn them to hell.

photosnob

1,339 posts

117 months

Wednesday 26th August 2015
quotequote all
REALIST123 said:
I'm sorry, but don't you have anything better to do?
Took the words right out of my mouth.

sugerbear

3,959 posts

157 months

Wednesday 26th August 2015
quotequote all
hastag thestruggleisreal

hashtag firstworldproblems

Edited by sugerbear on Wednesday 26th August 18:42

Jasandjules

69,825 posts

228 months

Wednesday 26th August 2015
quotequote all
Martin_M said:
Are they in effect breaking the law by continuing to knowingly sell the items in question?
Can't see that a slight colour mismatch would render them Unfit for Purpose.

mopman94

417 posts

134 months

Wednesday 26th August 2015
quotequote all
REALIST123 said:
I'm sorry, but don't you have anything better to do?
Different things annoy different people I suppose. For example I get annoyed when people are unnecessary rude.

As someone else said unless it says they should match I hightly doubt they are breaking the law.

Martin_M

Original Poster:

2,071 posts

226 months

Wednesday 26th August 2015
quotequote all
REALIST123 said:
I'm sorry, but don't you have anything better to do?
How ironic.

Martin_M

Original Poster:

2,071 posts

226 months

Wednesday 26th August 2015
quotequote all
I'll edit the topic you bunch of smart arses...it is supposed to be an exact colour match.

If I spend £1k on two items that are supposed to be interchangeable and match then I don't think I'm being unreasonable for expecting them to do just that.

And if I can take action to ensure that other people don't have the same problem then I would do so.

Shoot me now.


Edited by Martin_M on Wednesday 26th August 18:48


Edited by Martin_M on Wednesday 26th August 18:49

No Bend

591 posts

121 months

Wednesday 26th August 2015
quotequote all
Martin_M said:
I'll edit the topic you bunch of smart arses...it is supposed to be an exact colour match.
Could always do a mini drama on it, rather than '50 shades of grey' how about 'Two shades of raspberry'? wink

Martin_M

Original Poster:

2,071 posts

226 months

Wednesday 26th August 2015
quotequote all
Too many people on here lurking to do nothing more than show their ignorance.

If it was someone asking about the £1k paint on their car after the manufacturer acknowledged a fault in the colour, I wonder if you would all be so quick.

Of course you would, such is the way PH has gone during my short stay.

agtlaw

6,680 posts

205 months

Wednesday 26th August 2015
quotequote all
Tragic. Is there a JustGiving page?

surveyor

17,766 posts

183 months

Wednesday 26th August 2015
quotequote all
Much ado about nothing. If your not happy take it back, and get one that is matched. I'm sure the retailer would love to get rid of you.

It's not really a safety issue.

bitchstewie

50,767 posts

209 months

Wednesday 26th August 2015
quotequote all
I doubt they're breaking the law.

Your contract is with boots not the manufacturer - Boots should handle the issue.

Martin_M

Original Poster:

2,071 posts

226 months

Wednesday 26th August 2015
quotequote all
surveyor said:
Much ado about nothing. If your not happy take it back, and get one that is matched. I'm sure the retailer would love to get rid of you.

It's not really a safety issue.
Love to get rid of me. What are you talking about? You speak like you have never had cause for complaint.

Nobody said it was a safety issue. The manufacturer used the term 'manufacturing fault' not me. Anyway, you're wrong, the manufacturer advised they cannot guarantee a colour match given the number of faulty examples out there.

ps. it's you're.

HTH.

Martin_M

Original Poster:

2,071 posts

226 months

Wednesday 26th August 2015
quotequote all
agtlaw said:
Tragic. Is there a JustGiving page?
It's just after this one:

https://www.facebook.com/pages/I-Speak-Fluent-Smar...

anonymous-user

53 months

Wednesday 26th August 2015
quotequote all
Martin_M said:
REALIST123 said:
I'm sorry, but don't you have anything better to do?
How ironic.
Why? It took me just a few seconds to ask a genuine question. In your position, though I wouldn't waste a grand on a pram/car seat in the first place, I certainly wouldn't waste what is clearly a lot of time and energy on such a trivial matter.

I really wouldn't.


Martin_M

Original Poster:

2,071 posts

226 months

Wednesday 26th August 2015
quotequote all
REALIST123 said:
Why? It took me just a few seconds to ask a genuine question. In your position, though I wouldn't waste a grand on a pram/car seat in the first place, I certainly wouldn't waste what is clearly a lot of time and energy on such a trivial matter.

I really wouldn't.
Why would any of that matter to me? Are you as ignorant to your family or work colleagues? Manners cost nothing.