Issue with missing purchase from Amazon - advice required.
Discussion
motco said:
It is very hard to credit that Amazon are completely ignoring this problem. I would be going ballistic by now!
Indeed! IANAL but this is surely a clear case of Amazon failing to fulfil the contract? Them telling the OP to go to the Police if he thinks it's been stolen is nonsense. It is Amazon who should be going to the Police because it's them it's been stolen from (if indeed it has been stolen). The OP was never in possession of the TV to have it stolen from him.Hopefully the Amex chargeback will sort this for you OP, but if not maybe a solicitor's letter is the next step?
Surprised by this as I've always found Amazon to be helpful when things go missing.
The request for your passport and proof of address sounds like they have an additional level of diligence on your account, so I suspect your address/ postcode may be on some sort of blacklist, as I know that they do this. They will cave in eventually but I believe they are vetting you as a possible dodgy geezer.
The request for your passport and proof of address sounds like they have an additional level of diligence on your account, so I suspect your address/ postcode may be on some sort of blacklist, as I know that they do this. They will cave in eventually but I believe they are vetting you as a possible dodgy geezer.
My boss ordered an expensive Dell laptop from them last year, about £900's worth. They gave him a date it was going to be delivered and he went away for the bank holiday weekend. He returned the following Tuesday to find the laptop just there outside his door (it wasn't supposed to be delivered until the coming Thursday). Bonkers!
Neil H said:
Surprised by this as I've always found Amazon to be helpful when things go missing.
The request for your passport and proof of address sounds like they have an additional level of diligence on your account, so I suspect your address/ postcode may be on some sort of blacklist, as I know that they do this. They will cave in eventually but I believe they are vetting you as a possible dodgy geezer.
Sounds plausible.The request for your passport and proof of address sounds like they have an additional level of diligence on your account, so I suspect your address/ postcode may be on some sort of blacklist, as I know that they do this. They will cave in eventually but I believe they are vetting you as a possible dodgy geezer.
On some programme...possibly watchdog, Amazon popped up this or last year, it was about the returns system. Some people had very bad experiences with Amazon, it was down to some sort of rating system, I think I recall.
MitchT said:
Once again, try this: http://www.thisismoney.co.uk/money/experts/index.h...
OK, I have sent them an email. Waiting to hear back.Neil H said:
Surprised by this as I've always found Amazon to be helpful when things go missing.
The request for your passport and proof of address sounds like they have an additional level of diligence on your account, so I suspect your address/ postcode may be on some sort of blacklist, as I know that they do this. They will cave in eventually but I believe they are vetting you as a possible dodgy geezer.
Yes, possibly. But if I could speak to someone at Amazon with half a brain cell, they would see that the evidence doesn't stack up.The request for your passport and proof of address sounds like they have an additional level of diligence on your account, so I suspect your address/ postcode may be on some sort of blacklist, as I know that they do this. They will cave in eventually but I believe they are vetting you as a possible dodgy geezer.
I have to say O/P, if this had happened to me, there would be blood all over the net.
In my opinion, you need to get proper angry.
I got £1000 free money as an apology from BMW when they pissed me off. (Plus £6k repairs) Amazon should be looking at the same for you. i.e. money back plus 'stress' money. Talk to a Lawyer or Citizens Advice
When my computer didn't arrive, the driver ended up in prison.
You need to turn up the wick.
In my opinion, you need to get proper angry.
I got £1000 free money as an apology from BMW when they pissed me off. (Plus £6k repairs) Amazon should be looking at the same for you. i.e. money back plus 'stress' money. Talk to a Lawyer or Citizens Advice
When my computer didn't arrive, the driver ended up in prison.
You need to turn up the wick.
Edited by GetCarter on Thursday 25th August 17:47
TheGreatSoprendo said:
motco said:
It is very hard to credit that Amazon are completely ignoring this problem. I would be going ballistic by now!
Indeed! IANAL but this is surely a clear case of Amazon failing to fulfil the contract? Them telling the OP to go to the Police if he thinks it's been stolen is nonsense. It is Amazon who should be going to the Police because it's them it's been stolen from (if indeed it has been stolen). The OP was never in possession of the TV to have it stolen from him.Hopefully the Amex chargeback will sort this for you OP, but if not maybe a solicitor's letter is the next step?
I've just archived the CCTV footage from 1700-1800 on the day in question. Do you guys think I should archive a longer time period? The alleged delivery was 1742.
shopper150 said:
TheGreatSoprendo said:
motco said:
It is very hard to credit that Amazon are completely ignoring this problem. I would be going ballistic by now!
Indeed! IANAL but this is surely a clear case of Amazon failing to fulfil the contract? Them telling the OP to go to the Police if he thinks it's been stolen is nonsense. It is Amazon who should be going to the Police because it's them it's been stolen from (if indeed it has been stolen). The OP was never in possession of the TV to have it stolen from him.Hopefully the Amex chargeback will sort this for you OP, but if not maybe a solicitor's letter is the next step?
I've just archived the CCTV footage from 1700-1800 on the day in question. Do you guys think I should archive a longer time period? The alleged delivery was 1742.
GetCarter said:
I have to say O/P, if this had happened to me, there would be blood all over the net.
In my opinion, you need to get proper angry.
I got £1000 free money as an apology from BMW when they pissed me off. (Plus £6k repairs) Amazon should be looking at the same for you.
I am really angry. But part of me is thinking do I really want to spend so much time on this. What do you suggest I do on the net?In my opinion, you need to get proper angry.
I got £1000 free money as an apology from BMW when they pissed me off. (Plus £6k repairs) Amazon should be looking at the same for you.
I'm being ignored on their Twitter account.
When I call them, it is evident that there is some type of block on my account and they cannot discuss anything with me or put me through to anyone.
My emails are being ignored.
shopper150 said:
I'm not going to the Police out of principle. They can report me to the Police if they like.
I've just archived the CCTV footage from 1700-1800 on the day in question. Do you guys think I should archive a longer time period? The alleged delivery was 1742.
Yes, I'd archive the whole day. Or at very least 1600 to 1900.I've just archived the CCTV footage from 1700-1800 on the day in question. Do you guys think I should archive a longer time period? The alleged delivery was 1742.
shopper150 said:
GetCarter said:
I have to say O/P, if this had happened to me, there would be blood all over the net.
In my opinion, you need to get proper angry.
I got £1000 free money as an apology from BMW when they pissed me off. (Plus £6k repairs) Amazon should be looking at the same for you.
I am really angry. But part of me is thinking do I really want to spend so much time on this. What do you suggest I do on the net?In my opinion, you need to get proper angry.
I got £1000 free money as an apology from BMW when they pissed me off. (Plus £6k repairs) Amazon should be looking at the same for you.
I'm being ignored on their Twitter account.
When I call them, it is evident that there is some type of block on my account and they cannot discuss anything with me or put me through to anyone.
My emails are being ignored.
Lawyer writes letter asking why contract broken.
Relevant Webistes, mags, TV all get news release
Every social media site learns that you are being shafted.
As soon as it becomes embarrassing, you get a result.
Edited by GetCarter on Thursday 25th August 18:29
mjb1 said:
shopper150 said:
I'm not going to the Police out of principle. They can report me to the Police if they like.
I've just archived the CCTV footage from 1700-1800 on the day in question. Do you guys think I should archive a longer time period? The alleged delivery was 1742.
Yes, I'd archive the whole day. Or at very least 1600 to 1900.I've just archived the CCTV footage from 1700-1800 on the day in question. Do you guys think I should archive a longer time period? The alleged delivery was 1742.
EDIT - will do the whole day tomorrow. It's a bit fiddly, 3 cameras, 1gb per camera per hour. But I will get it done tomorrow.
Edited by shopper150 on Thursday 25th August 18:38
I just tried to call customer services again. I managed to get escalated through to an account specialist.
He said a police report is required. I refused. He said this conversation isn't going anywhere which is why I'm forced to disconnect this call. Have a great evening!
Their stance is most defiantly a police report. I don't see why I should do their admin for them.
He said a police report is required. I refused. He said this conversation isn't going anywhere which is why I'm forced to disconnect this call. Have a great evening!
Their stance is most defiantly a police report. I don't see why I should do their admin for them.
shopper150 said:
Their stance is most defiantly a police report. I don't see why I should do their admin for them.
I genuinely don't understand why. Unless they get lots of people trying it on, and telling people to go to the police first concentrates the mind and items are suddenly found?
I presume any contact with the police will result in a "civil matter old chap, stop wasting our time".
Toaster Pilot said:
shopper150 said:
Just a thought. Do I have grounds and enough evidence to file a claim with the small claims court?
Why would you do that when your Amex chargeback will mean you'll get the money back? I don't understand why you're chasing it so hard when you have a clear route out
I'm annoyed with their attitude to the point that I think I'm entitled to compensation too.
And I want others to know the risks of buying high value items from Amazon and how they deal with these issues.
And it's a learning process / challenge!
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