Issue with missing purchase from Amazon - advice required.

[Toaster Pilot]

I would love to know why they are being so awkward about it right enough - I'd expect them to just be hammering the courier

[shopper150]

Toaster Pilot said:

I would love to know why they are being so awkward about it right enough - I'd expect them to just be hammering the courier

They must think that I've stolen it.
Or their contract with Hermes might state that without a police report they are not liable?

[Toaster Pilot]

Companies like Amazon don't have clauses like that in contracts surely - they have "do what we say or we will fking beat you" type clauses

[shopper150]

Toaster Pilot said:

Companies like Amazon don't have clauses like that in contracts surely - they have "do what we say or we will fking beat you" type clauses

Similarly, they will probably point out to me that I agreed to file a police report in the event of a missing package as part of their T&C's when purchasing!

[Pachydermus]

What exactly are they expecting you to report to the police? You're not the customer of the courier, Amazon are and I'm sure the police would point that out to you if you tried to report "the courier stole my parcel".

[egor110]

Toaster Pilot said:

Companies like Amazon don't have clauses like that in contracts surely - they have "do what we say or we will fking beat you" type clauses

trouble is if amazon are using the cheapest courier going and as you say beat them , amazon then have to pay more for another firm to take over.

[Toaster Pilot]

egor110 said:

trouble is if amazon are using the cheapest courier going and as you say beat them , amazon then have to pay more for another firm to take over.

They're consistently deciding to pay less by fking over small independent couriers and labelling them as Amazon Logistics though!

[Sheepshanks]

shopper150 said:

Their stance is most defiantly a police report. I don't see why I should do their admin for them.

Is there some background to this that you're not letting on? Amazon are acting unusually but you seem to be being almost deliberately awkward - why not just go through the process?

And why the talk of suing them when you've already initiated a chargeback - do you think that will be rejected?

Call 101 and get a crime reference number. Or is there some reason you'd prefer to avoid police attention?

[shopper150]

Sheepshanks said:

shopper150 said:

Their stance is most defiantly a police report. I don't see why I should do their admin for them.

Is there some background to this that you're not letting on? Amazon are acting unusually but you seem to be being almost deliberately awkward - why not just go through the process?

And why the talk of suing them when you've already initiated a chargeback - do you think that will be rejected?

Call 101 and get a crime reference number. Or is there some reason you'd prefer to avoid police attention?

Not in the slightest. I'm just genuinely pissed off with their attitude and the I don't see why I should have to do their admin. The talk of small claims was just purely as a learning experience, and because I know I am rightS
Chargeback - who knows, let's see. It's like 8 weeks away.

[MitchT]

I don't get why they think they have a leg to stand on when their own tracking shows that the item was delivered to a different town and as your contract is with them why do they think it's up to you to do their dirty work? Have they had a significant culture change recently and suddenly become the Npower/TalkTalk/Ryanair/etc. of the online retail world?

[Sheepshanks]

It might just be because it's telly, and one of reasonable value. Perhaps they've had a spate of people saying they haven't had them and experience tells them that if they push back a little and ask the customer to jump through a couple of hoops then many customers drop the matter.

I've no idea - just guessing.

[poing]

Sheepshanks said:

Call 101 and get a crime reference number. Or is there some reason you'd prefer to avoid police attention?

Lets go over the conversation to 101:
OP: Hi, I'd like to report a theft.
101: Where did this theft happen?
OP: I've no idea.
101: When did this theft happen?
OP: I've no idea.
101: Can you please give more info?
OP: I ordered a TV from Amazon, it didn't arrive and I have CCTV to prove it.
101: So how is this theft?
OP: No idea but Amazon said I had to report it.
101: I'm sorry but an item has to be in your possession before it can be stolen from you, as such no crime has occurred. Have a nice day.

[MitchT]

Sheepshanks said:

It might just be because it's telly, and one of reasonable value. Perhaps they've had a spate of people saying they haven't had them and experience tells them that if they push back a little and ask the customer to jump through a couple of hoops then many customers drop the matter.

I've no idea - just guessing.

That would be perfectly understandable if their own records didn't show that the item has been delivered to an address unrelated to the OP or the order made by the OP. In this case they simply need to stop behaving like their st doesn't smell and sort it out.

[Sheepshanks]

poing said:

Lets go over the conversation to 101:
OP: Hi, I'd like to report a theft.
101: Where did this theft happen?
OP: I've no idea.
101: When did this theft happen?
OP: I've no idea.
101: Can you please give more info?
OP: I ordered a TV from Amazon, it didn't arrive and I have CCTV to prove it.
101: So how is this theft?
OP: No idea but Amazon said I had to report it.
101: I'm sorry but an item has to be in your possession before it can be stolen from you, as such no crime has occurred. Have a nice day.

You may well be right - but the OP hasn't tried it. Once he has, he can say that, instead of just refusing to do it.

[Sheepshanks]

MitchT said:

That would be perfectly understandable if their own records didn't show that the item has been delivered to an address unrelated to the OP or the order made by the OP. In this case they simply need to stop behaving like their st doesn't smell and sort it out.

There must be a reason why the entire company from the top down seems to be behaving in this way. The OP digging his heels in and refusing to do anything (but managing to get a comment in about being entitled to compensation ) isn't going to break the deadlock.

[Beefmeister]

Have we had clarification on whether it was sold by Amazon direct or 'fulfilled by Amazon' yet?

Big big difference in the way they deal with things.

[shopper150]

Beefmeister said:

Have we had clarification on whether it was sold by Amazon direct or 'fulfilled by Amazon' yet?

Big big difference in the way they deal with things.

Sold & dispatched by Amazon.

[shopper150]

Sheepshanks said:

MitchT said:

That would be perfectly understandable if their own records didn't show that the item has been delivered to an address unrelated to the OP or the order made by the OP. In this case they simply need to stop behaving like their st doesn't smell and sort it out.

There must be a reason why the entire company from the top down seems to be behaving in this way. The OP digging his heels in and refusing to do anything (but managing to get a comment in about being entitled to compensation ) isn't going to break the deadlock.

Agree. They probably think I'm trying to pull a fast one.
I've explained why I don't think I should go to the Police. It's a waste of Police time and a waste of my time.
If Amazon want to go to the Police, they should.
Just because a private company decides that I should go to the Police, doesn't mean it's right and doesn't mean that I should be obliged to.
If they want to compensate me for doing their admin, then I will consider it.
They are just dicking me around, which is why I said I feel like I should be entitled to compensation. I shouldn't have to go through this hassle.
I'm sure many people wouldn't mind going to the Police on behalf of Amazon. But each to their own.

[_dobbo_]

shopper150 said:

I'm sure many people wouldn't mind going to the Police on behalf of Amazon. But each to their own.

I'm sure most people at this point would have done a chargeback and got on with their lives.

[Cotty]

poing said:

Lets go over the conversation to 101:
OP: Hi, I'd like to report a theft.
101: Where did this theft happen?
OP: I've no idea.
101: When did this theft happen?
OP: I've no idea.
101: Can you please give more info?
OP: I ordered a TV from Amazon, it didn't arrive and I have CCTV to prove it.
101: So how is this theft?
OP: No idea but Amazon said I had to report it.
101: I'm sorry but an item has to be in your possession before it can be stolen from you, as such no crime has occurred. Have a nice day.

That is not correct.
For example a jeweller can insure inbound shipments. So if they purchased some watches and they are stolen in transit they can claim under their policy, even though they never physically took possession. I have had claims paid on that basis many times.