Issue with missing purchase from Amazon - advice required.

[egor110]

GetCarter said:

egor110 said:

essayer said:

If you are business selling to consumers then I would suggest that you are responsible for the goods until the customer has taken possession. If it's a high value item then a signed for service should be used; Royal Mail Special Delivery for example.

If it's cheaper to use a particular courier just because they sling parcels over the gate and run away, then that's going to be a commercial decision for you to make, but I would say you'd be responsible for the item if the parcel was stolen off the doorstep before the customer got home. And rightly so.

And I'd agree with you however what amazon are doing is ditching royal mail and using the cheapest possible delivery option and hoping when stuff goes missing they can just string the customer on until they give up as demonstrated in this thread.

You may be right, but I don't know anyone that would just give up when an £800 TV was the missing item.

There is something else going on here that (so far) we are missing. Amazon are not completely stupid, so must have some sort of reason to suspect some wrongdoing. The postcode issue ... etc etc.

There will be a smoking gun at some stage. Interested to see where it was.

These pda's will get a gps hit when a item is confirmed as delivered also which would prove to amazon the location the item was scanned.

Worth noting that royal mail now scan all parcels with a 2d barcode , the customer doesn't get any confirmation of delivery but if they put in a compliant of non delivery royal mail can go back and see where it entered/left the system.

[GetCarter]

egor110 said:

GetCarter said:

egor110 said:

essayer said:

If you are business selling to consumers then I would suggest that you are responsible for the goods until the customer has taken possession. If it's a high value item then a signed for service should be used; Royal Mail Special Delivery for example.

If it's cheaper to use a particular courier just because they sling parcels over the gate and run away, then that's going to be a commercial decision for you to make, but I would say you'd be responsible for the item if the parcel was stolen off the doorstep before the customer got home. And rightly so.

And I'd agree with you however what amazon are doing is ditching royal mail and using the cheapest possible delivery option and hoping when stuff goes missing they can just string the customer on until they give up as demonstrated in this thread.

You may be right, but I don't know anyone that would just give up when an £800 TV was the missing item.

There is something else going on here that (so far) we are missing. Amazon are not completely stupid, so must have some sort of reason to suspect some wrongdoing. The postcode issue ... etc etc.

There will be a smoking gun at some stage. Interested to see where it was.

These pda's will get a gps hit when a item is confirmed as delivered also which would prove to amazon the location the item was scanned.

Worth noting that royal mail now scan all parcels with a 2d barcode , the customer doesn't get any confirmation of delivery but if they put in a compliant of non delivery royal mail can go back and see where it entered/left the system.

Yep... just like happened to me last week. It was confirmed as delivered, Yodel confirmed it as delivered - but it arrived three days later.

[shopper150]

GetCarter said:

You may be right, but I don't know anyone that would just give up when an £800 TV was the missing item.

There is something else going on here that (so far) we are missing. Amazon are not completely stupid, so must have some sort of reason to suspect some wrongdoing. The postcode issue ... etc etc.

There will be a smoking gun at some stage. Interested to see where it was.

I am also interested. I am going to ask them, under the Data Protection Act, to disclose all the information that they hold on me including all internal notes and recordings of telephone calls. It will be interesting to see if that reveals any new information.

[All that jazz]

GetCarter said:

Yep... just like happened to me last week. It was confirmed as delivered, Yodel confirmed it as delivered - but it arrived three days later.

You've posted those exact comments and same pointless pic 3 times now in this thread. We heard you the first time. There is no need to keep repeating yourself.

[GetCarter]

All that jazz said:

You've posted those exact comments and same pointless pic 3 times now in this thread. We heard you the first time. There is no need to keep repeating yourself.

Yet still people say "These pda's will get a gps hit when a item is confirmed as delivered'

When they stop saying that I'll stop with the annoying pic .

[Sheepshanks]

GetCarter said:

There is something else going on here that (so far) we are missing. Amazon are not completely stupid, so must have some sort of reason to suspect some wrongdoing.

It sounds odd, but it may just be a case of a company completely stuck in a process and being unable to deviate from it.

If the comment I referred to earlier - that Amazon require a Police report if it's over £500 - is correct then that's where we are. Amazon didn't specify it had to be in writing originally so it may be worth going back to that person (if accessible) and making the point. But you kinda know what the answer is going to be.

[GetCarter]

shopper150 said:

GetCarter said:

You may be right, but I don't know anyone that would just give up when an £800 TV was the missing item.

There is something else going on here that (so far) we are missing. Amazon are not completely stupid, so must have some sort of reason to suspect some wrongdoing. The postcode issue ... etc etc.

There will be a smoking gun at some stage. Interested to see where it was.

I am also interested. I am going to ask them, under the Data Protection Act, to disclose all the information that they hold on me including all internal notes and recordings of telephone calls. It will be interesting to see if that reveals any new information.

Indeed. Some on here just want you to knuckle under and drop it, but I think it's important to find out exactly what processes these companies are employing.

[shopper150]

Sheepshanks said:

It sounds odd, but it may just be a case of a company completely stuck in a process and being unable to deviate from it.

If the comment I referred to earlier - that Amazon require a Police report if it's over £500 - is correct then that's where we are. Amazon didn't specify it had to be in writing originally so it may be worth going back to that person (if accessible) and making the point. But you kinda know what the answer is going to be.

My feeling is that they are stuck within a process too. I just think the process stinks. They should spend £1 or £2 more on a TV and send it with a proper carrier.

[Halb]

GetCarter said:

Yet still people say "These pda's will get a gps hit when a item is confirmed as delivered'

When they stop saying that I'll stop with the annoying pic .

[Neil H]

The idea of calling the police to report a delivery you didn't receive is ridiculous. It sounds like they are just trying to call your bluff.

However - if you do call the police, they may already be familiar with the process that Amazon are forcing on you and may even provide you with some advice. I would assume you are not the first customer that has been through this.

[shopper150]

Neil H said:

The idea of calling the police to report a delivery you didn't receive is ridiculous. It sounds like they are just trying to call your bluff.

However - if you do call the police, they may already be familiar with the process that Amazon are forcing on you and may even provide you with some advice. I would assume you are not the first customer that has been through this.

They told me every Police Force in the country has one person dedicated to sorting out Amazon issues. So they pay zero tax here and yet taxpayers have to pay to clean up their st.

[38911]

Had almost exactly the same issue. High value Item bought from Amazon, was never delivered.

First phone call made to Amazon, politely requesting a full refund, was told it would happen.

Second phone call two days later as still not showing as refunded - again asking for refund and was told I would have to wait until the item 'reappeared'. Told them I wasn't willing to do that as it was their problem, not mine.

Third phone call to Amex, asked them to reverse the charge - statement was credited in full the same day. Later that evening the order disappeared from 'my orders' on Amazon and I had an email apologising for the inconvenience.

Not worth faffing around - just call your credit card company.

[shopper150]

38911 said:

Had almost exactly the same issue. High value Item bought from Amazon, was never delivered.

First phone call made to Amazon, politely requesting a full refund, was told it would happen.

Second phone call two days later as still not showing as refunded - again asking for refund and was told I would have to wait until the item 'reappeared'. Told them I wasn't willing to do that as it was their problem, not mine.

Third phone call to Amex, asked them to reverse the charge - statement was credited in full the same day. Later that evening the order disappeared from 'my orders' on Amazon and I had an email apologising for the inconvenience.

Not worth faffing around - just call your credit card company.

I have called AMEX. I have a statement credit already. But the order is still showing on My Orders.

[Sheepshanks]

Neil H said:

The idea of calling the police to report a delivery you didn't receive is ridiculous. It sounds like they are just trying to call your bluff.

That's exactly what they're doing.

I wonder how long before couriers wear headcams that take a picture of the person they deliver to. Imagine the uproar from the privacy brigade (and those who like to nick things) when that starts to happen.

[shopper150]

Sheepshanks said:

That's exactly what they're doing.

I wonder how long before couriers wear headcams that take a picture of the person they deliver to. Imagine the uproar from the privacy brigade (and those who like to nick things) when that starts to happen.

I had a delivery from DX today, the guy took a photo of the premises on his PDA and asked me for my name (no signature)

[egor110]

shopper150 said:

Sheepshanks said:

That's exactly what they're doing.

I wonder how long before couriers wear headcams that take a picture of the person they deliver to. Imagine the uproar from the privacy brigade (and those who like to nick things) when that starts to happen.

I had a delivery from DX today, the guy took a photo of the premises on his PDA and asked me for my name (no signature)

Whats the answer though ?

I could take a photo of your property , scan the item and then keep it , the only 100% way to prove it was delivered is to video handing it over to the house holder.

[shopper150]

egor110 said:

shopper150 said:

Sheepshanks said:

That's exactly what they're doing.

I wonder how long before couriers wear headcams that take a picture of the person they deliver to. Imagine the uproar from the privacy brigade (and those who like to nick things) when that starts to happen.

I had a delivery from DX today, the guy took a photo of the premises on his PDA and asked me for my name (no signature)

Whats the answer though ?

I could take a photo of your property , scan the item and then keep it , the only 100% way to prove it was delivered is to video handing it over to the house holder.

Agree. Perhaps Amazon have a photo of a random building and that's why they think the TV was delivered.

[V8RX7]

egor110 said:

the only 100% way to prove it was delivered is to video handing it over to the house holder.

Bodycams are cheap so it seems the obvious answer.

[ncbbmw]

Missing parcels are daily occurence for ebay sellers, much less so on Amazon, Without doubt there are buyers thieves who never pay for anything, ebay / paypal would and still do pretty much refund anybody and everybody for missing parcels, they didn't / don't care, its not their money that's being refunded its the sellers.

For example, I had a French buyer order stuff off me that didn't arrive so I had to refund, a year later he bought again off a different seller account, that went missing too, I put in my reply to paypal that had occured, amazingly the parcel appeared next day.

I had a buyer in Spain whose parcel went walkies, a few weeks later I sold another item to someone with a similar name also in Spain that went missing too, after a quick look on Google maps I discovered they lived within a mile of each other, facebook search and suprise suprise, it was his brother in law.

Amazon is different if its there own money being refunded, hence they will put the hoops in place as it gets rid of the scammers, asking for a Plod report is all part of the process, scammers won't do it as it puts them on the records, as does making claims against the Royal Mail.

Personally I'd suggest they wanted the Passport / driving Licence to confirm your ID as it contains 'your' signature and being a legal doc is going be in most cases genuine and legal, unless of course that's fake too.

If you'd provided that when asked I suspect you'd either have a telly or refund by now.

I would add howver that early on (and now) Amazon haven't presented themselves very well, of course if they told you everything it would reduce the usefullness of the request.


Lastly Amazon Logistics seem to employ anyone, I had a parcel delivered to work around 6pm one evening by a woman who was at least 70 years old.

Meanwhile at home I've seen the guy 3 times in the last week, 7.30pm in the week when I took in a parcel for a neighbour, tea-time on Saturday the same house, (they were in this time) and Bank Holiday Monday for next door.
Even at teatime on a Saturday the guys van was rammed full...

At least he was a pro with a proper 'white' van...

[anonymous-user]

Here the "vans" are usually Salford Hire Transit Customs. Although there was a Subaru Legacy once.

Around 2007 NEXT used to employ mainly female couriers who turned up in their Mini or Astra rammed full with parcels, usually for my OH. Why, they never drove a van or at least a bigger car is beyond me. The smartest one I saw had a Corsavan, which is sensible enough.