Issue with missing purchase from Amazon - advice required.
Discussion
Sheepshanks said:
I feel the social media route has already had its day. Look at any company in the public eye and it's generally just post after post slagging them off. Companies standard response is to ask for a PM with details and that's generally the last the social media site ever sees of it. https://www.facebook.com/AmazonUK is a perfect example.
I've even tried emailing a couple of companies and saying "before I post this on Facebook etc..." and you still get a crap response.
Yeah, probably.I've even tried emailing a couple of companies and saying "before I post this on Facebook etc..." and you still get a crap response.
But if one has a lot of followers, it can be a good crowbar.
The CEO's office is still a very good way to go as well.
Have to say, I have a nice relationship with Amazon, they have been very good in any queries I have had.
I am not keen on some of the people who deliver stuff, but I've never had anyone outright lie. Seen them all too; Hermes, Parcel Force, the brown van one, the white van one, forget names there's loads of these sorts of companies.
Calza said:
Mostly off topcic but slightly on.
I just received my new passport from a Yodel type courier. I can't complain as I received it, but I'd hardly have thought they would be trusted with such things.
DX? They've been around a while, used by a lot of legal firms and the government for deliveries.I just received my new passport from a Yodel type courier. I can't complain as I received it, but I'd hardly have thought they would be trusted with such things.
essayer said:
Calza said:
Mostly off topcic but slightly on.
I just received my new passport from a Yodel type courier. I can't complain as I received it, but I'd hardly have thought they would be trusted with such things.
DX? They've been around a while, used by a lot of legal firms and the government for deliveries.I just received my new passport from a Yodel type courier. I can't complain as I received it, but I'd hardly have thought they would be trusted with such things.
2 weeks ago I ordered a pair of thule bike carriers(£133) from Amazon. These were on prime and due to be delivered on Wednesday. So Im home from work and no delivery ( Son is at home due to school hols), but thats fine and I just carried on as normal. About 19:00 I get an Amazon notification that my package was delivered at 16:08....uhh no it wasnt I was at home then. So I called Amazon got them to check...they said usual...wait for carrier etc, I explained its says it been delivered and signed for. They called courier...driver finished for the day. So I insisted that I got a replacement sent out ASAP. I got the bike carriers on Friday and a free months prime.
The courier was Hermes !
The courier was Hermes !
Although we try to avoid them, we get occasional deliveries via Hermes. Their business model just doesn't suit quiet or rural locations. The drivers are all self employed and get a fixed price for every parcel delivered no matter how near or far from their base. This means that if they only have one parcel for my village, they've got a 20 mile round trip for which they get paid 80p. The driver's way round this is to store the parcels till they have enough to make the journey worthwhile, however they have a maximum delivery time in which they have to get the parcel delivered so they tick them off as delivered, hoping they'll get them done a few days later before anyone makes too much fuss. This strategy falls down where the driver is too thick to keep track of his various little stashes or he gets his lies/excuses tangled up and loses the parcel.
Sheepshanks said:
Agree there - well, at least in the one instance I had to resort to that. It was with TomTom, the person that picked it up just cut through all the crap and replaced the unit.
I've had to use it for BT and erm, someone else.I also had mates who worked in TalkTalk's one.
The CEO office is staffed with non-agency sorts who are paid well and give a s
t about their job.brrapp said:
Although we try to avoid them, we get occasional deliveries via Hermes. Their business model just doesn't suit quiet or rural locations. The drivers are all self employed and get a fixed price for every parcel delivered no matter how near or far from their base. This means that if they only have one parcel for my village, they've got a 20 mile round trip for which they get paid 80p. The driver's way round this is to store the parcels till they have enough to make the journey worthwhile, however they have a maximum delivery time in which they have to get the parcel delivered so they tick them off as delivered, hoping they'll get them done a few days later before anyone makes too much fuss. This strategy falls down where the driver is too thick to keep track of his various little stashes or he gets his lies/excuses tangled up and loses the parcel.
I'm pretty lucky because the local driver is in my town. One funny thing was when I ordered something that was a 3 day delivery because I wouldn't pay for faster, this meant it was due on a Monday. Doorbell goes on Saturday, Hermes driver is there and she says "If anyone asks, you haven't received this yet but I'm backed up and need to clear some space." I was happy enough to go with it but it was interesting to see how they delay the free deliveries!Interestingly not all Amazon Logistics couriers are actually Amazon. My car was written off by an idiot in an Amazon Logistics van in January and at the scene when I dug a bit deeper he admitted they weren't really Amazon, but rather a courier company based out of Didcot.
In another story
Remember the bad snow of Christmas 2009? I ordered a telly from them that was due to be delivered by City Link (remember them?). TV's aren't packed in bigger boxes, just a delivery sticker put on the TV box so you can see what it is. I 'tracked' it to their local delivery depot but due to the snow deliveries were backed up. I phoned them and said 'not a problem I'll pop down and pick it up'. The bloke at the other end said 'just let me make sure it's here (the warehouse being backed up with cages and cages of parcels due to the snow'. 15 seconds later he was back on the phone, with glee in his voice, saying it's now 'missing and officially a lost parcel'.
Yeah, whatever. Someone got a new 40" Sony that year care of Amazon. There was no way he'd checked the warehouse in that time.
I told Amazon the story word for word and made it clear it was obviously stolen. They didn't quibble and just sent out a new one in replacement (well, two actually, but that's another story). They weren't bothered about the nicked one though. Incredible the losses they must suffer every year at the hands of their couriers.
In another story
Remember the bad snow of Christmas 2009? I ordered a telly from them that was due to be delivered by City Link (remember them?). TV's aren't packed in bigger boxes, just a delivery sticker put on the TV box so you can see what it is. I 'tracked' it to their local delivery depot but due to the snow deliveries were backed up. I phoned them and said 'not a problem I'll pop down and pick it up'. The bloke at the other end said 'just let me make sure it's here (the warehouse being backed up with cages and cages of parcels due to the snow'. 15 seconds later he was back on the phone, with glee in his voice, saying it's now 'missing and officially a lost parcel'.
Yeah, whatever. Someone got a new 40" Sony that year care of Amazon. There was no way he'd checked the warehouse in that time.
I told Amazon the story word for word and made it clear it was obviously stolen. They didn't quibble and just sent out a new one in replacement (well, two actually, but that's another story). They weren't bothered about the nicked one though. Incredible the losses they must suffer every year at the hands of their couriers.
SimonD said:
Interestingly not all Amazon Logistics couriers are actually Amazon. My car was written off by an idiot in an Amazon Logistics van in January and at the scene when I dug a bit deeper he admitted they weren't really Amazon, but rather a courier company based out of Didcot.
Not one of them actually work for Amazon, they are all small independently owned courier companies operating under the Amazon name. geeks said:
essayer said:
Calza said:
Mostly off topcic but slightly on.
I just received my new passport from a Yodel type courier. I can't complain as I received it, but I'd hardly have thought they would be trusted with such things.
DX? They've been around a while, used by a lot of legal firms and the government for deliveries.I just received my new passport from a Yodel type courier. I can't complain as I received it, but I'd hardly have thought they would be trusted with such things.
shopper150 said:
Your feedback is helping us build Earth's Most Customer-Centric Company.
Proof of delivery is not personal data.https://ico.org.uk/for-organisations/guide-to-data...
Ask Sarah where she got her law degree, sarcastically, because that would count as personal data.
Edited by 4x4Tyke on Wednesday 24th August 21:40
Once again, try this: http://www.thisismoney.co.uk/money/experts/index.h...
shopper150 said:
Quick update:
Nothing to update.
Twitter - ignored now
Executive email address - no reply
Multiple phone calls - someone will call you back. No phone calls back.
Chargeback is my only help.
This is a real WARNING to anyone thinking about buying high value items from Amazon.
Could try this email managingdirector@amazon.co.uk as a final shot?Nothing to update.
Twitter - ignored now
Executive email address - no reply
Multiple phone calls - someone will call you back. No phone calls back.
Chargeback is my only help.
This is a real WARNING to anyone thinking about buying high value items from Amazon.
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