MyHermes!

[gregs656]

thanetspeedshop said:

I sent a nice old bicycle frame with them, arrived on time okay...

What did you send it in?

I don't find much difference between any of the carriers; I use RM, Parcelforce, UPS and MyHermes regularly and none of them are perfect. It took 6 months to resolve a lost parcel problem with UPS for example.

[jogger1976]

To be honest, their business model sucks and really does illustrate that of you pay peanuts, you get monkeys.
However, I think DPD took the piss, when the courier lobbed a rather rare and expensive part for my mates Mk1 RS2000 over the fence, then made up a signature so that it looked like it was delivered. :-O

[Mafffew]

jogger1976 said:

To be honest, their business model sucks and really does illustrate that of you pay peanuts, you get monkeys.
However, I think DPD took the piss, when the courier lobbed a rather rare and expensive part for my mates Mk1 RS2000 over the fence, then made up a signature so that it looked like it was delivered. :-O

That's odd, I've found DPD to be head and shoulders above every other delivery company I've dealt with.

Hermes and Yodel are just complete and utter ste.

[redddraggon]

Mafffew said:

That's odd, I've found DPD to be head and shoulders above every other delivery company I've dealt with.

Hermes and Yodel are just complete and utter ste.

Before about 2010, DPD used to be absolutely shocking, Only City Link were worse. Then they started providing 1 hr windows of expected arrival. Now they even let you track the van, tell you where you are on the list of deliveries and which they are on now, and what really did it for me was the ability to the change the plans while it's out for delivery, such as taking it a shop you can collect it from.

Definitely if I was a internet retailer and took CS seriously I'd definitely use DPD/Interlink.

[droopsnoot]

JimSuperSix said:

okgo said:

I did wonder how it operated - would explain why I've had two parcels left in the recyling bin, on collection day. fking idiots. The sooner that job is done by machines, the better.

To be fair, we've had Royal Mail do this with parcels too.

As did our courier, who I won't name because I actually can't remember which one it was. No-one was in (presuming they actually rang the bell) so they left the parcel in the wheelie bin "because it was conveniently at the end of the path". Oh really, any thoughts on why it might have been at the end of the path?

I received a parcel last week, Royal Mail 1st class "signed for", but the chap never rang the bell, never mind got a signature.

[Gareth79]

redddraggon said:

Definitely if I was a internet retailer and took CS seriously I'd definitely use DPD/Interlink.

Likewise, or UPS if it's high-ticket items or the sector isn't a race-to-the-bottom. That said, a couple of years ago I dropped off an item using a UPS Access Point and the next day the shop (a Londis) was closed down and cleared out, and UPS couldn't contact them or find out where my item was. Thankfully it was low-value and within the standard compensation of the agent I used (one of the parcel services).

[C&C]

okgo said:

I did wonder how it operated - would explain why I've had two parcels left in the recyling bin, on collection day. fking idiots. The sooner that job is done by machines, the better.

I've had the opposite problem (with several couriers) in that I got an additional wheelie bin, chained it to the wall by the front door, put a sign in the window with instructions to put deliveries in the bin (and an arrow pointing towards it) then secure it with the (open) padlock on the top. You can't miss the bin as it's within 3 feet of the front door.

In addition to the sign in the window, the bin itself I've painted in big letters "deliveries" and further on the top instructions to put the parcel inside and lock the lid.

Some of the couriers are starting to get the idea, but since its introduction, I've had parcels delivered to neighbours instead, parcels not delivered but the card through the door telling me to pick up from the delivery office (Royal Mail), parcels left behind the bin, and someone even managed to put the parcel in the bin, but couldn't be bothered to push the padlock closed.

And yes I have updated delivery instructions and asked for stuff to be put in the bin and secured rather than delivered to neighbours.
Also the card through the letterbox parcels to then be picked up were not ones requiring a signature.....

[okgo]

They're morons.

[Ed.]

They are all as bad as each other, probably due to high staff turnover.
Dpd had been really good for a while but their new driver is putting things in the food waste bin, smells lovely.
Yodel and Hermes hit and miss using bins or not putting any details on the card they put through the door but a couple of them have been really good.
UK mail leaving boxes in front of the house in full view of the road then not putting a card through the door.
Ups have been good though haven't had much from them.
Regular postie is really good but the temps takes everything back to the office.
The ability to use the door bell seems to be a rare skill with all of them.

[egor110]

[quote=C&C]

I've had the opposite problem (with several couriers) in that I got an additional wheelie bin, chained it to the wall by the front door, put a sign in the window with instructions to put deliveries in the bin (and an arrow pointing towards it) then secure it with the (open) padlock on the top. You can't miss the bin as it's within 3 feet of the front door.

In addition to the sign in the window, the bin itself I've painted in big letters "deliveries" and further on the top instructions to put the parcel inside and lock the lid.

Some of the couriers are starting to get the idea, but since its introduction, I've had parcels delivered to neighbours instead, parcels not delivered but the card through the door telling me to pick up from the delivery office (Royal Mail), parcels left behind the bin, and someone even managed to put the parcel in the bin, but couldn't be bothered to push the padlock closed.

And yes I have updated delivery instructions and asked for stuff to be put in the bin and secured rather than delivered to neighbours.
Also the card through the letterbox parcels to then be picked up were not ones requiring a signature.....

[/quote]

So if company 1 delivers your parcel to the bin and locks it how does company 2 get into the bin?

[Mr Snrub]

I tried using them once, paid for a next day collection because I knew I would be off work. Sat in all day waiting, no one turned up. Complained and got some useless drone in India repeating the same scripted responses over and over again. Took it to the collection point the next day, the day after the driver turns up to collect it. When I asked why she didn't come on the day I paid for she replied "oh I don't work Tuesdays mate". Suffice to say I have not used them again.

[Paul O]

If I know a company is using Hermes, I'll try and avoid buying from them. Sellers on eBay for example, I'll search for someone else.

I'll happily pay a bit more for it to be delivered by Parcelforce / Royal Mail. I find it annoying when big companies don't offer RM as an option and offer only an obligatory crap service instead.

[okgo]

fesuvious said:

A) I wasn't defending the service

B) You earn a proper salary.

So, how about you ask yourself for how long you would retain enough enthusiasm to be even just 'adequate' if you were working 30-40 hours a week for less than min wage.

For me the answer would be 'not long'.

The job is one step above something an animal can do, why would it pay well?

[egor110]

okgo said:

The job is one step above something an animal can do, why would it pay well?

Maybe so the staff feel valued and then don't nick your parcels?

If you treat people like st they in turn will st on you.

Surely people should be paid a liveable wage otherwise the rest of us end up supporting them in one way or another.

[Bristol spark]

speedyguy said:

egor110 said:

Did you tell them where to leave it if your not in?

I'm with you, what idiot would order something when they know they won't be around to receive it or make suitable alternative arrangements?

That would be me

I have around 4/5 courier deliveries a week. And i know i won't be at home.


I intend for the courier to leave a little card with their details on it so that i can collect it from their depot at my leisure.

However the fkwit courier's do everything they can to try delivering it to neighbours! (who don't enjoy a daily delivery, quite rightly so as they are not my receptionist!)

I now have a notice on my door, stating to return parcels to depot, yet they still sometimes leave it with a neighbour

UPS are the only ones that do as they should and return to the bloody depot.

[egor110]

Trouble is the courier only gets paid if they deliver the parcel if it's returned no pay.

Royal mail get paid regardless of if its delivered, delivered to a neighbour or returned to Base.

[RemaL]

I tried using Ipostparcels AKA UK mail once 4 weeks ago. And have only just managed to put in a claim as the XL parcel I sent was not received. And i've been old it was left next door. No one living next door. In the house over the road. 1st floor flat that the parcel won't even go through the front door. And in a random house 6 miles away

Ipostparcels are a load of st

[shep1001]

Did you pay for the 'signature on receipt' option? I think that might be added automatically when you take the enhanced insurance option above the std £25.

If they failed to get a signature & that was paid for as part of the contract, surely that puts you in a stronger position to make a claim?

[Wobbegong]

egor110 said:

Trouble is the courier only gets paid if they deliver the parcel if it's returned no pay.

Royal mail get paid regardless of if its delivered, delivered to a neighbour or returned to Base.

Plus a lot of signatures are forged because the courier is expected to have an 80% signature rate. How this is possible when most people work in the day I don't know.

When I delivered for a Business Express / Reality I was issued a warning because I had 35% of parcels signed for. I queried what I am supposed to do if the customer was not in and they just shrugged their shoulders. This left me with three options

1) Don't make the delivery and receive no pay for the attempt
2) Forge the signature
3) Leave the company

I took option 3 which caused them all sorts of problems

[RemaL]

shep1001 said:

Did you pay for the 'signature on receipt' option? I think that might be added automatically when you take the enhanced insurance option above the std £25.

If they failed to get a signature & that was paid for as part of the contract, surely that puts you in a stronger position to make a claim?

if that was for me. yes they got a signature but I knew beforehand the chap was not around on the wed they delivered it. he told me this before I posted it but not knowing it it would take up to 48 hours to send. I got cover for £250 but when I was told it was left with another person, another street etc... and no letter to say I missed u it seems the delivery driver could have just put the signature in himself. I've been told and its been recorded that the driver sent it to about 4 different addresses. no idea why. I left no not about leaving it in the porch or another place.