Amazingly bad customer service experience

[andr3w]

So my girlfriend and I went to 'a sandwich bar' for lunch yesterday. We both ordered 6 inch BMT sandwiches, but when we go to the till I noticed the cashier had charged us for separate sandwiches instead of a footlong.

So I said "can you not put that through as a footlong?"

They said "no you ordered two 6 inch subs"

I said "no we're sharing a footlong BMT, we only said two 6 inch subs so you could do them with separate veggies and stuff"

They said "no you ordered two separate sandwiches"

I said "right, so I'm being charged extra for asking you to cut the sandwich at the start of the process rather than the end!?" I then opened the wrappers and put the 2 subs together and said "right it's a footlong BMT now"

They still refused to change the price. Couldn't believe it.

Mod edit Name and shame ref removed

Edited by missdiane on Monday 3rd May 19:01

[clarkmagpie]

Unbelievable. Simply unbelievable.

[Jonny671]

Sorry, I don't get it.

You did order two separate meals?

[TheGroover]

Charging you for what you ordered? s.

[flakeypaul]

riiiiiiiiiight....

[whitechief]

It's an outrage!

[XG332]

Did you bend over and pay, walk out or reorder it ad a footlong?

I too would have kicked up a fuss

[DarrenL]

andr3w said:

We both ordered 6 inch BMT sandwiches

So you were charged you for what was ordered?

[sneijder]

Your girlfriend is now perusing Match.com. She too will be asking for a refund if she doesn't get a footlong.

Send them an email.

[evenflow]

You're right. As per the thread title, that really is an amazingly bad customer service experience.

[Silent1]

andr3w said:

So my girlfriend and I went to **** for lunch yesterday. We both ordered 6 inch BMT sandwiches, but when we go to the till I noticed the cashier had charged us for separate sandwiches instead of a footlong.

So I said "can you not put that through as a footlong?"

They said "no you ordered two 6 inch subs"

I said "no we're sharing a footlong BMT, we only said two 6 inch subs so you could do them with separate veggies and stuff"

They said "no you ordered two separate sandwiches"

I said "right, so I'm being charged extra for asking you to cut the sandwich at the start of the process rather than the end!?" I then opened the wrappers and put the 2 subs together and said "right it's a footlong BMT now"

They still refused to change the price. Couldn't believe it.

You ordered 2 BMTs with different fillings and are complaining they charged you for 2?

FFS, get a grip, if you wanted to pay for a footlong it would have had the same filling all the way through.

Edited by missdiane on Monday 3rd May 19:02

[Jasandjules]

Bad news OP, I think they were quite right.

[Pothole]

From what I've seen of **** advertising, you could probably have asked for different 'veggies and stuff' on each end and then only paid for the footlong. What was the price difference?

Edited by missdiane on Monday 3rd May 19:02

[anonymous-user]

Biggest I am a cheapskate thread ever...

[Donut]

Don't worry, there'll be a new gov't on Thursday, that'll learn um.

[juice]

Have the Daily Mail been informed yet ?

[Cock Womble 7]

Subway is a big scam.

It's an annoying, multiple-choice sandwich shop. Avoid comme la grippe.

[b4gga83]

The Spruce Goose said:

Biggest I am a cheapskate thread ever...

Nuff said LOL!

[Westy Pre-Lit]

Sue umm, the bastids.

[mikechandler]

andr3w said:

So my girlfriend and I went to **** for lunch yesterday. We both ordered 6 inch BMT sandwiches, but when we go to the till I noticed the cashier had charged us for separate sandwiches instead of a footlong.

So I said "can you not put that through as a footlong?"

They said "no you ordered two 6 inch subs"

I said "no we're sharing a footlong BMT, we only said two 6 inch subs so you could do them with separate veggies and stuff"

They said "no you ordered two separate sandwiches"

I said "right, so I'm being charged extra for asking you to cut the sandwich at the start of the process rather than the end!?" I then opened the wrappers and put the 2 subs together and said "right it's a footlong BMT now"

They still refused to change the price. Couldn't believe it.

So you ordered two different sandwiches (different 'veg' in each) and the cheeky sods charged you for two sandwiches. Wow, I mean wow. I would contact the local, nay national press about that. Disgraceful.

Edited by missdiane on Monday 3rd May 19:03