Anybody know any UK contacts in HSBC ATM/Visa dispute dept?

[tubbystu]

Mike Raffone said:

This will be far quicker than waiting for HSBC to do anything, which I will safely assume is sweet feck all.

Update:

Having ensured that the call centre operator marked the file for this dispute with the statement that I was "most dissatisfied" with HSBC regarding their actions and that I had been on the phone being passed from pillar to post for over 40 minutes, I have just received a call from the call centre supervisor's supervisor confirming these notes.

She started by apologising formally on behalf of HSBC, confirming I will receive written details of the investigation and confirming said investigation is progressing but it will now take 21 working days, crediting me with £15 for the 40+ mins spent on the phone yesterday, temporarily refunding the disputed £200.

I guess, for now, I am happier. I might even have won.

I am not out of pocket and we will see what happens.

Thanks for all your helpful and otherwise suggestions.

[Mike Raffone]

tubbystu said:

Update:

Having ensured that the call centre operator marked the file for this dispute with the statement that I was "most dissatisfied" with HSBC regarding their actions and that I had been on the phone being passed from pillar to post for over 40 minutes, I have just received a call from the call centre supervisor's supervisor confirming these notes.

She started by apologising formally on behalf of HSBC, confirming I will receive written details of the investigation and confirming said investigation is progressing but it will now take 21 working days, crediting me with £15 for the 40+ mins spent on the phone yesterday, temporarily refunding the disputed £200.

I guess, for now, I am happier. I might even have won.

I am not out of pocket and we will see what happens.

Thanks for all your helpful and otherwise suggestions.

Well done fella - I'm pleased they have take action whilst ensuring you're not left without.
My experiences aside, I'd say that was an excellent result!

Obviously I stand by my own experience and judgment, but it shows what they can do if you ask the right people, the right questions.

Well done HSBC.

[menguin]

Mike Raffone said:

Stuff

You need a premier account. The best service I've had from any bank - premier manager who will give you their mobile number (and actually answer it) and many other benefits.

[Mike Raffone]

menguin said:

You need a premier account. The best service I've had from any bank - premier manager who will give you their mobile number (and actually answer it) and many other benefits.

What's the average cost of a premier account with husbuc?
I pay £5 for my Barclays account and receive a decent enough service.
Standard telephone numbers (thank you saynoto0870,) with UK call centres and friendly staff. Never been "up-sold" neither whilst on the phone to them.

Not encountered any problems (yet) so can't comment on how quickly they resolve issues.

One major plus point though, which might just be for in Sheffield - Barclays have opened a brand new branch, 2 floors, manned like crazy.
You're greeted and helped as you walk in and, they have people working the queues to see if they can assist.
Whereas husbuc have closed their counter services and created an all new fully automated branch - ATMs for paying in, ATMs for paying out.