Increased Mobile bill
Discussion
apotek said:
I have taken out a new Vodafone contract nine months ago and have just been told it will increase by 3% next month.
If I have a contract for two years surely it`s fixed.
Just doesn`t seem right
It's fixed if the T&Cs say it's fixed for the duration of the contract. But I bet they don't say that, and I also bet you didn't read them (just like 99.9% of us don't).If I have a contract for two years surely it`s fixed.
Just doesn`t seem right
They are allowed to increase it by whatever they want, if it is more than the RPI rate of inflation then you have the right to cancel without paying the termination fee: http://www.which.co.uk/consumer-rights/advice/the-...
Bet this is for Vodafone, who have put up most people's bills by the RPI rate of inflation.
Bet this is for Vodafone, who have put up most people's bills by the RPI rate of inflation.
It's increasing by the latest published RPI figure i.e. 3.2%. An increase in the cost of the contract in accordance with RPI figures will be a term within your contract's T&Cs.
As I understand it, they are however on dangerous ground if they raise the cost by more than the RPI figure i.e. customers are able to cancel without a termination fee/penalty.
ETA: SWMBO's contract is increasing by the same amount although mine isn't as it began in April 2015 which was during the period* Vodafone offered a "Fixed Price Promise".
*April 2014 to May 2016
As I understand it, they are however on dangerous ground if they raise the cost by more than the RPI figure i.e. customers are able to cancel without a termination fee/penalty.
ETA: SWMBO's contract is increasing by the same amount although mine isn't as it began in April 2015 which was during the period* Vodafone offered a "Fixed Price Promise".
*April 2014 to May 2016
MrBarry123 said:
As I understand it, they are however on dangerous ground if they raise the cost by more than the RPI figure i.e. customers are able to cancel without a termination fee/penalty.
If you cancel the contract do you just hand the handset back and walk away, if that is the case then you are losing any residual value from the handset. Most smartphones are worth at least £100 at the end of two years.Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff