Back to the fold....
Discussion
Hi,
So glad to hear the good news, lets all hope that the problem is totally cured now for you and that even though the season is well on you will have plenty of time remaining this year to enjoy "Harry"
Maybe see you on the road or in a field somewhere 😎
We are off to the Dusseldorf show leaving the UK on the 25th, although the show doesn't open to the public until Sat 29th, but we will be camped up on the site on Friday the 28th ready for the off in the morning, last year was sorting out another M/Home, this year will be looking to see what new goodies they have come up with.
Always a great place to spend a few days, with the free bus service into Dusseldorf as well, and evenings being entertained either on site or in the Alt Stadt.
KT
So glad to hear the good news, lets all hope that the problem is totally cured now for you and that even though the season is well on you will have plenty of time remaining this year to enjoy "Harry"
Maybe see you on the road or in a field somewhere 😎
We are off to the Dusseldorf show leaving the UK on the 25th, although the show doesn't open to the public until Sat 29th, but we will be camped up on the site on Friday the 28th ready for the off in the morning, last year was sorting out another M/Home, this year will be looking to see what new goodies they have come up with.
Always a great place to spend a few days, with the free bus service into Dusseldorf as well, and evenings being entertained either on site or in the Alt Stadt.
KT
Thanks KT.
I'm stupidly excited about getting Harry back now. The wait for it to be ready is bad enough (ready on the 15th) but unfortunately we're going to be away already which means I'm going to have to wait until 22nd to pick him up. But at least we'll have an opportunity to stay over that weekend and make the most of it. Shame to have missed most of the summer though, but at least it'll be in tip-top condition.
Isn't Düsseldorf great? I've not been to the trade show but I've got a big client who is based there and spent a lot of time in the Altstadt and sampling the Altbier!
I'm stupidly excited about getting Harry back now. The wait for it to be ready is bad enough (ready on the 15th) but unfortunately we're going to be away already which means I'm going to have to wait until 22nd to pick him up. But at least we'll have an opportunity to stay over that weekend and make the most of it. Shame to have missed most of the summer though, but at least it'll be in tip-top condition.
Isn't Düsseldorf great? I've not been to the trade show but I've got a big client who is based there and spent a lot of time in the Altstadt and sampling the Altbier!
Staying on their pitch will make you feel pretty squashed in and unless you are very lucky you will not get an electric hook up if you need one as I think they have 4.
Apart from that there are no services for dumping at all.
You will need to be totally self sufficient if you stay in the razor wire topped compound 😜
However you could travel just down the road half an hour and book into this 15 Acre Campsite around a lakeside setting.
Poolview Caravan Park
Buildwas,
Ironbridge,
Telford,
TF8 7B ?
Tel:- 01952433182
It also has the benefit that you are in an easy walk of Ironbridge place of interest.
All the very best and I hope it is all sorted.
In reply to your comments re Dusseldorf yes it is a fabulous City and I have spent many happy hours in the Aldstadt sampling the liquid wares on offer.
We love Germany in general and have spent a lot of time there in the past and hopefully will in the future, great country.
KT
Apart from that there are no services for dumping at all.
You will need to be totally self sufficient if you stay in the razor wire topped compound 😜
However you could travel just down the road half an hour and book into this 15 Acre Campsite around a lakeside setting.
Poolview Caravan Park
Buildwas,
Ironbridge,
Telford,
TF8 7B ?
Tel:- 01952433182
It also has the benefit that you are in an easy walk of Ironbridge place of interest.
All the very best and I hope it is all sorted.
In reply to your comments re Dusseldorf yes it is a fabulous City and I have spent many happy hours in the Aldstadt sampling the liquid wares on offer.
We love Germany in general and have spent a lot of time there in the past and hopefully will in the future, great country.
KT
So a little ditty by way of update (also to vent)!
Spent this morning getting excited about picking up Harry tomorrow. Van was supposed to be ready last Wednesday but due to other arrangements, we couldn't get to Travelworld until this coming Saturday (which they were aware of). So, I put in a courtesy call this lunchtime to let them know a) we'd be there before lunchtime and b) could they plug it in to cool the fridge. Well, firstly I was fobbed off from the chap I had been speaking with and relegated to leaving a message with the receptionist, but then I get a call to say "Get here by lunchtime and we'll cool the fridge". All good.
So you can then imagine my surprise, shock, amazement, disappointment, anger (delete as appropriate) when I get a further call from the Receptionist to tell me a) the melted awning light wasn't fixed (ok, so I can do this myself once in receipt of the part and b) the new window hasn't been fitted yet!
Both of which I'm clearly disappointed about, but what seems to be lost on Travelworld, is the fact nobody had thought to inform me of these delays until I called to let them know I was coming. I shudder to think how Mrs Spuff would've reacted tomorrow after a 3.5hr drive to find the van wasn't fixed and we'd either have to come home or bring it back at another time!
I'm just shocked at the lack of customer service and yet again makes me wonder if I have spent 100k too little to be worthy of any basic form of customer service.
I'm off to write a stern email to them and shall certainly be thinking twice before making any recommendations of buying from them.
Spent this morning getting excited about picking up Harry tomorrow. Van was supposed to be ready last Wednesday but due to other arrangements, we couldn't get to Travelworld until this coming Saturday (which they were aware of). So, I put in a courtesy call this lunchtime to let them know a) we'd be there before lunchtime and b) could they plug it in to cool the fridge. Well, firstly I was fobbed off from the chap I had been speaking with and relegated to leaving a message with the receptionist, but then I get a call to say "Get here by lunchtime and we'll cool the fridge". All good.
So you can then imagine my surprise, shock, amazement, disappointment, anger (delete as appropriate) when I get a further call from the Receptionist to tell me a) the melted awning light wasn't fixed (ok, so I can do this myself once in receipt of the part and b) the new window hasn't been fitted yet!
Both of which I'm clearly disappointed about, but what seems to be lost on Travelworld, is the fact nobody had thought to inform me of these delays until I called to let them know I was coming. I shudder to think how Mrs Spuff would've reacted tomorrow after a 3.5hr drive to find the van wasn't fixed and we'd either have to come home or bring it back at another time!
I'm just shocked at the lack of customer service and yet again makes me wonder if I have spent 100k too little to be worthy of any basic form of customer service.
I'm off to write a stern email to them and shall certainly be thinking twice before making any recommendations of buying from them.
In my dealings to date with the dealer I bought my Comanche off, I have had one of the most unpleasant experiences I can ever recall in terms of exceptionally poor customer service. At every turn they have been poor. I got the thing in June and am still sorting problems out...I am the one who has to travel and do all the running, not them.
Once I get the last of the issues sorted I will be writing to their MD with chapter and verse.
I spent 20 years building a career where customer service was core to success; I now teach about it. I have SO much information for my new batch of students on how NOT to do it!
Appalling, absolutely appalling. This from a dealer who attempt to sell themselves on how their service differentiates them from others!!!
I feel for you Spuff, I do. To them its a vehicle...they fail to see that to us its a major part of our life.
Tear them a new one, Spuffington!
Graham
Once I get the last of the issues sorted I will be writing to their MD with chapter and verse.
I spent 20 years building a career where customer service was core to success; I now teach about it. I have SO much information for my new batch of students on how NOT to do it!
Appalling, absolutely appalling. This from a dealer who attempt to sell themselves on how their service differentiates them from others!!!
I feel for you Spuff, I do. To them its a vehicle...they fail to see that to us its a major part of our life.
Tear them a new one, Spuffington!
Graham
oblio said:
In my dealings to date with the dealer I bought my Comanche off, I have had one of the most unpleasant experiences I can ever recall in terms of exceptionally poor customer service. At every turn they have been poor. I got the thing in June and am still sorting problems out...I am the one who has to travel and do all the running, not them.
Appalling, absolutely appalling. This from a dealer who attempt to sell themselves on how their service differentiates them from others!!!
I feel for you Spuff, I do. To them its a vehicle...they fail to see that to us its a major part of our life.
This is half the problem, Travelworld do try to portray themselves as better than the rest, at least the rest acknowledge they are useless but point out it is pretty much the industry standard.Appalling, absolutely appalling. This from a dealer who attempt to sell themselves on how their service differentiates them from others!!!
I feel for you Spuff, I do. To them its a vehicle...they fail to see that to us its a major part of our life.
Cough,that would be me, I sold Spuffington (easily one of the nicest customers ive ever dealt with)the van but all has clearly not gone well,hopefully on the up from here.
I've actually left Travelworld a while ago now ,to be fair they do try with the best of intentions tho sometimes still fail frustratingly.
In 13 years in the trade I'd still say they're the best dealer I've worked for with the best facilities.
However as someone on the sales side of things the infuriating ability of a workshop to f
k up what should be simple things is very frustrating and endemic in the industry as said above.
There is soo much to go wrong in a Motorhome and it invariably does and at an inopportune time but the customer service side lacks far behind the car industry even at a good dealer which I maintain Travelworld definitely is,I know of and have worked for far far worse but it doesn't stop you sometimes as a Salesman wanting to run and hide under a large rock when things continually go tits up.
I'm currently setting up a new dealership that I will be running so hopefully being carte blanche things will be done right and while cock ups will no doubt still happen they will be somewhat minimised for the good of my mental health and the customers!
I've actually left Travelworld a while ago now ,to be fair they do try with the best of intentions tho sometimes still fail frustratingly.
In 13 years in the trade I'd still say they're the best dealer I've worked for with the best facilities.
However as someone on the sales side of things the infuriating ability of a workshop to f
k up what should be simple things is very frustrating and endemic in the industry as said above.There is soo much to go wrong in a Motorhome and it invariably does and at an inopportune time but the customer service side lacks far behind the car industry even at a good dealer which I maintain Travelworld definitely is,I know of and have worked for far far worse but it doesn't stop you sometimes as a Salesman wanting to run and hide under a large rock when things continually go tits up.
I'm currently setting up a new dealership that I will be running so hopefully being carte blanche things will be done right and while cock ups will no doubt still happen they will be somewhat minimised for the good of my mental health and the customers!
Edited by nagsheadwarrior on Monday 24th August 18:57
Thanks Jody, very kind!
Sadly, I think you're right. After a bit of research and talking to others I think you're right that most are bad and Travelworld is better than most but they still have much room for improvement.
I'm currently on my way up to Telford on the train now after having received an email first thing this morning to let me know the van is ready and that everything is complete. The email itself was a great display of customer service, I just wish I hadn't had to have the spat with them last week and have received a few emails which shook my confidence in the work carried out.
I will be going over everything with a fine toothcomb when I collect and then praying that the turbo is indeed sorted since I've just realized I'll be doing battle with pre-bank holiday weekend traffic on the way home! Sadly I couldn't bring the family up to collect and enjoy a weekend away as my daughter now has chicken pox!
Hey ho, just want to get it home and be done with the sorry exercise and start enjoying it.
Got another thing to look forward to - we're moving house before Christmas and will finally have a driveway for Harry and a hookup for him, we'll be able to properly keep tabs on him and enjoy last minute getaways (if my new enormous mortgage allows!).
Sadly, I think you're right. After a bit of research and talking to others I think you're right that most are bad and Travelworld is better than most but they still have much room for improvement.
I'm currently on my way up to Telford on the train now after having received an email first thing this morning to let me know the van is ready and that everything is complete. The email itself was a great display of customer service, I just wish I hadn't had to have the spat with them last week and have received a few emails which shook my confidence in the work carried out.
I will be going over everything with a fine toothcomb when I collect and then praying that the turbo is indeed sorted since I've just realized I'll be doing battle with pre-bank holiday weekend traffic on the way home! Sadly I couldn't bring the family up to collect and enjoy a weekend away as my daughter now has chicken pox!
Hey ho, just want to get it home and be done with the sorry exercise and start enjoying it.
Got another thing to look forward to - we're moving house before Christmas and will finally have a driveway for Harry and a hookup for him, we'll be able to properly keep tabs on him and enjoy last minute getaways (if my new enormous mortgage allows!).
Mutherflupper that's an ass!
Intermittent mechanical nased problems like this are the biggest pain as they inevitably never go wrong when you've got them and then do as soon as the customers gone away.
I wouldn't blame you at all for going down the rejection rout, it's had a fair few attempts at being fixed now and still isn't playing ball.
It's Dusseldorf show at the moment so most of the staff and brass are out of the country but ping an email to Erik I'd ypu have his email address,if not ping me an email and i'll send it to you.
Best of luck
Intermittent mechanical nased problems like this are the biggest pain as they inevitably never go wrong when you've got them and then do as soon as the customers gone away.
I wouldn't blame you at all for going down the rejection rout, it's had a fair few attempts at being fixed now and still isn't playing ball.
It's Dusseldorf show at the moment so most of the staff and brass are out of the country but ping an email to Erik I'd ypu have his email address,if not ping me an email and i'll send it to you.
Best of luck
Seems a shame to write it off after do much effort.
I'd assume that the dealers diagnosis of the turbo is correct and ask them to stop ducking about. It seems to me that it's also about time that they were collecting and delivering the motorhome.
Caravan dealers are the same. It's like going back to the 1970's. 6 week lead time for the simplest of parts etc.
I'd assume that the dealers diagnosis of the turbo is correct and ask them to stop ducking about. It seems to me that it's also about time that they were collecting and delivering the motorhome.
Caravan dealers are the same. It's like going back to the 1970's. 6 week lead time for the simplest of parts etc.
As much as my logical side tells me to go about rejecting, the emotional side of me is keen to get it sorted.
I have put the following to Travelworld. As Jody says, they're all in Dusseldorf until next week, but hopefully it will be taken seriously upon their return.....
Have my local Mercedes Dealer go about stripping down the engine, removing the turbo and sending this away to a turbo specialist. If there is something wrong with the turbo, a reconditioned one will be returned and the whole thing underwritten by MB&G warranty. However, if the turbo is not deemed at fault, then I wish Travelworld/Mercedes to underwrite this cost of dismantling and putting back together.
I'm also wondering if all the turbo hoses need replacing? If Travelworld agree to underwriting the cost of the above, then I'll offer to cover the new turbo hoses - that way they can see I have some skin in the game.
I think I also need to think about whether, in advance of the start of this work, I get Travelworld to agree that if the new turbo / hoses route doesn't work, then they buy the van back off me with a full refund.
I have spent £££ on a new water filter, turbo boost valve, additional catches, shelf stays, vents to get the van almost perfect, which is why I'm keen on working through all the avenues, but I can't be left with having spent £26k (plus extras) and not having a van fit for purpose.
I have put the following to Travelworld. As Jody says, they're all in Dusseldorf until next week, but hopefully it will be taken seriously upon their return.....
Have my local Mercedes Dealer go about stripping down the engine, removing the turbo and sending this away to a turbo specialist. If there is something wrong with the turbo, a reconditioned one will be returned and the whole thing underwritten by MB&G warranty. However, if the turbo is not deemed at fault, then I wish Travelworld/Mercedes to underwrite this cost of dismantling and putting back together.
I'm also wondering if all the turbo hoses need replacing? If Travelworld agree to underwriting the cost of the above, then I'll offer to cover the new turbo hoses - that way they can see I have some skin in the game.
I think I also need to think about whether, in advance of the start of this work, I get Travelworld to agree that if the new turbo / hoses route doesn't work, then they buy the van back off me with a full refund.
I have spent £££ on a new water filter, turbo boost valve, additional catches, shelf stays, vents to get the van almost perfect, which is why I'm keen on working through all the avenues, but I can't be left with having spent £26k (plus extras) and not having a van fit for purpose.
Rosscow said:
nagsheadwarrior said:
Any experienced Motorhomer knows to order parts a good couple of months before they break.
Sorry, but that's one of the most ridiculous hings I've ever read on Pistonheads!!!!I managed to get a new front window for our van in 3 days. That was a major success that our local dealer just did not believe!
Gassing Station | Tents, Caravans & Motorhomes | Top of Page | What's New | My Stuff