This Whirpool tumble dryer= blazing inferno issue.

[glazbagun]

This is something which has been going on at the periphery of my attention for a while. From what I've read Whirlpool have acknowledged that their tumble dryers are potential death traps but are taking ages (possibly years?) to recall the machines which they know are faulty.

The latest fire caused by one of their machines caused the evacation of an 18 storey tower bl9ck and much property damage:

http://www.bbc.co.uk/news/uk-england-london-372039...

Has anyone been following this? Are Whirlpool being criminally negeligent in taking forever with their recall or is their ratio of burning houses down in line with industry averages_

[Jazoli]

I know they are desperately trying to recruit people to go and fix them all, they offered me a job but fixing 50 tumble dryers a week didn't really appeal that much.

[mondeoman]

Shirely its time for the gubberment to tell them to remove, refund and/ or replace and be done with it?

[Murph7355]

Not good.

You can use it, but stay at home in case it sets alight...and then what?

As I understand it Whirlpool are not the only manufacturer to suffer issues with tumble dryers. I believe lint build up is a primary cause and people don't empty them frequently enough...

[Google [bot]]

Murph7355 said:

Not good.

You can use it, but stay at home in case it sets alight...and then what?

As I understand it Whirlpool are not the only manufacturer to suffer issues with tumble dryers. I believe lint build up is a primary cause and people don't empty them frequently enough...

Prior to my rental of a good place there was a fire caused by not cleaning lint. I previously posted on a thread where a fireman (?!) had a fire because he hadn't cleaned the lint. Madness.

But unfortunately folk like Whirlpool have to build safe devices considering retards not cleaning the lint.

[Cupramax]

Jazoli said:

I know they are desperately trying to recruit people to go and fix them all, they offered me a job but fixing 50 tumble dryers a week didn't really appeal that much.

10 a day? Thats nuts, how can you possibly do more than one an hour along with travel bearing in mind theyre unlikely to be next door to each other let alone in the same town.

[popeyewhite]

Murph7355 said:

As I understand it Whirlpool are not the only manufacturer to suffer issues with tumble dryers. I believe lint build up is a primary cause and people don't empty them frequently enough...

I have a Hotpoint that is under recall. It was brand new just before last Christmas. Under my girlfriend's orders I checked online in January and was informed it was a model subject to recall. I was contacted via email and told I could either purchase another brand new (supposedly safe) tumble dryer @50% off (!!! cheeky), or wait 'til an engineer called to fix it. In December! Quite appalling customer service.

[carl_w]

popeyewhite said:

I have a Hotpoint that is under recall. It was brand new just before last Christmas. Under my girlfriend's orders I checked online in January and was informed it was a model subject to recall. I was contacted via email and told I could either purchase another brand new (supposedly safe) tumble dryer @50% off (!!! cheeky), or wait 'til an engineer called to fix it. In December! Quite appalling customer service.

I took the £100 for a new one option. Old dryer was about 7 years old so it seemed like a cheap upgrade.

[Lucas CAV]

We had one -
They emailed us offering new one delivered or for us to collect

I collected

Job done - tbh thought they handled it well - obviously the sheer numbers are causing a lag.

[popeyewhite]

carl_w said:

I took the £100 for a new one option. Old dryer was about 7 years old so it seemed like a cheap upgrade.

Sure, just my bad luck that I'd recently purchased a new dryer!
I appreciate there's a 'lag' in handling this matter, but leaving us for 11 months with a potential fire hazard is laughable customer relations.

[Laurel Green]

I started a thread on the recall back in November of last year. Clicky

[carl_w]

popeyewhite said:

Sure, just my bad luck that I'd recently purchased a new dryer!
I appreciate there's a 'lag' in handling this matter, but leaving us for 11 months with a potential fire hazard is laughable customer relations.

I can only assume the scale of the job was more than they expected. I think I contacted them in November 2015 and got an offer for a repair in February 2016, and I thought that was bad enough. Particularly with their advice to continue using it but not to leave it unattended -- ours is in the garage attached to the house. I guess they should have advised people to cease using them immediately, but I assume that would have left them liable for immediate replacements.

[catso]

We had an affected dryer, despite having registered it with them for the extended warranty etc. I had to contact them regarding whether it was safe or not, they replied in January and told me they would fix it within 10 weeks but then later put it back to November.

It's not good enough and ours was getting on a bit anyway so rather than wait and take the risk I scrapped it and bought a new one but not Hotpoint/Indesit/Whirlpool as, although it's quite likely other makers would not have responded any quicker, I don't want to grace them by buying another one, even if it is only £100...

[valiant]

When it first hit the news, we registered for a repair as requested and a few weeks later got offered a free replacement! Not bad considering ours was about 5 years old at the time. Quite impressed.

Not sure what the criteria is but some are repaired, some are replaced FOC and some are replaced for £100. Seems luck of the draw which one you get offered.

[Lucas CAV]

valiant said:

When it first hit the news, we registered for a repair as requested and a few weeks later got offered a free replacement! Not bad considering ours was about 5 years old at the time. Quite impressed.

Not sure what the criteria is but some are repaired, some are replaced FOC and some are replaced for £100. Seems luck of the draw which one you get offered.

We replaced for 19 quid - other models were 100 quid iirc

[jmorgan]

Google [bot] said:

Prior to my rental of a good place there was a fire caused by not cleaning lint. I previously posted on a thread where a fireman (?!) had a fire because he hadn't cleaned the lint. Madness.

But unfortunately folk like Whirlpool have to build safe devices considering retards not cleaning the lint.

Whilst my old one was not whirlpool, it came under the recall. Probably the same but rebadged. The heater element on mine was exposed and the venting for the machine was terrible, gaps, poor build etc. Lint was already around the heater element. It was just a crap design.