Brand new A3 breaks down... Dealer then goes Golfing in it..

[Davie_GLA]

Well done to your friend for not going there and kicking up hell!

[Laird]

There's a lesson here:

Always take a photograph of the odometer before your car goes into a garage.

Shocking behaviour from a main dealer, but frankly I'm not surprised.

Hope your friend gets the result she's after OP.

[y2blade]

hornetrider said:

Y282 said:

i'd be f***ing seething.

Me too. A very measured response from your friend - no wonder she is in a position to buy one new at 25 if this is how she conducts business. Fair play to her, I'd have gone in blazing.

same here

[Searider]

I'd be pretty upset if my car was treated like this.
Extended test drives are sometimes necessary - but taking the kids out and getting the inside dirty is not on.

HOWEVER - the letter your friend has sent comes across as a whining woman. If it's obvious to her that her car has been made dirty she needs to ask for it to be fully valeted. No more, no less. Then either contact Audi UK informing them of what the dealer has done or just never use that dealer again.

There's no point asking "what's your policy on this, that or the other". They made her car dirty - they should clean it.

[V6Alfisti]

Searider said:

I'd be pretty upset if my car was treated like this.
Extended test drives are sometimes necessary - but taking the kids out and getting the inside dirty is not on.

HOWEVER - the letter your friend has sent comes across as a whining woman. If it's obvious to her that her car has been made dirty she needs to ask for it to be fully valeted. No more, no less. Then either contact Audi UK informing them of what the dealer has done or just never use that dealer again.

There's no point asking "what's your policy on this, that or the other". They made her car dirty - they should clean it.

I think she is being pretty savvy and it would be my approach, see what offer they come back with. Then go in for the kill!

[Jazzer77]

Superb complaint from your friend.

[snowdude2910]

why did she buy the estate (sportback) if she has never had anyone in the back they look st

[Cattleman]

st would hit the fan if this happened to me !!!

[Cattleman]

st would hit the fan if this happened to me !!!

[F1GTRUeno]

Scousers in taking someone elses car for a spin shocker.

In all seriousness that's fking ridiculous, hopefully your mate takes them to the cleaners.

[Davie_GLA]

Well done to your friend for not going there and kicking up hell!

[FisiP1]

Wow.. this is pretty bad.

I personally would contact Audi UK, its not just the condition it comes back in that is unacceptable as far as I'm concerned, as others have pointed out this isn't that far from TWOC.

[PoleDriver]

If it was simply a starting problem I'd like to see how they justify an 'extended test drive'?

[lordlee]

Also please advise your friend that any valet should not, at any point in the cars ownership, be conducted by the idiots that work in most dealerships. They had to rectify the paint on my car twice after their sponge monkeys had scratched my paint. I would look to get an outside company to complete the work at the dealers expense.

[Synchromesh]

markmullen said:

anonymous said:

[redacted]

Yes, very rare.

You've heard of it happening before, how many issue free services have you not heard about?

In 8-9 years in the trade I've never known anyone take one out for a jolly without the customer's consent.

Really, Mark?

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

[Synchromesh]

markmullen said:

In 8-9 years in the trade I've never known anyone take one out for a jolly without the customer's consent.

Where have you been living for the last 8-9 years then?

http://news.sky.com/home/uk-news/article/15446691

[Turtle head]

Synchromesh said:

Where have you been living for the last 8-9 years then?

http://news.sky.com/home/uk-news/article/15446691

Bloody hell that's not far from where I live btw it's also where mike hailwood was killed.

[Steameh]

On traffic cops the other night a Mechanic was stopped doing 112 in a customers TT 3.2.

Don't think I'd be too happy if my car had been used in that fashion.

[EK993]

A very long time ago I gave my 993 C2 into a large OPC based in West London for a service. When I picked it up I found a receipt in the door pocket from M&S for a load of sandwiches etc. Wasn't too bothered about it to be honest although it was a bit cheeky to do the lunch run in a customer car!

[markmullen]

Synchromesh said:

Where have you been living for the last 8-9 years then?

http://news.sky.com/home/uk-news/article/15446691

Maybe I should have worded it differently, I've had no direct experience of any of my colleagues even considering it, of course I've seen news reports but it is far from widespread.