Brand new A3 breaks down... Dealer then goes Golfing in it..
Discussion
Well it could have been worse at least she didn't find high heel prints on the inside of the back window and a discarded birth control device on the floor.
Yes it's not ideal but not the worse thing that could happen and to be fair it may have been more an employee's fault. It happens to dealers in their cars too. I was working at a dealer in the US and unbeknownst to the service personnel the sales staff come in early on out Saturday morning to review and prepare for the busy weekend and address any new items, features, specials etc etc. At this time we also review any new models and point out new features etc. Well the dealer had received a new demo in advance of a model release so that customers could see and drive etc. When we went out to go look at it, it was gone! A brand new as of yet unreleased car to the public model less than 24 hours old! The car appeared to have been stolen!
This dealership was located in major city in the US and while it was a slick glass building and to prevent any such "gone in 60 seconds" moments all the keys were kept in a massive digital vault to prevent a crew of robbers from simply smashing in a window and making off with the keys to a fleet of new cars and only a few people had the combination. Naturally the police were called and such meanwhile a hungover gentleman whose was responsible for the cleaning and preparation of the cars rolled in with it having thought he would arrive early and no one would be the wiser. He apparently decided to take the car to impress a prospective date. Mind you not even managers were allowed to take the cars home overnight even if they were a used trade-in. So I think it happens more than people are aware and naturally I am sure it is also not dealer policy because I can only imagine what would happen if whilst tooling about the town an accident would occur to a customers new pride and joy. And yes by proxy it is their fault. In another situation my mother had given over her car for repair of the transmission and it came back with an additional 1000 MILES on the clock! taking a picture of the odometer really does no good as that picture could be taken at anytime and most likely they are not legally on the hook as I can almost guarantee that the service invoice has a disclaimer that allows them to "test drive" the vehicle for evaluation purpose yet does not put limitations on said test drive. Is it right absolutely not does she have them over a barrel? It is a push all she can really do is give the dealer very low marks on a follow up phone call from audi. I think she can expect a free wash and an oil change or two but i would simply just take my business to another dealer for servicing and the inevitable warranty work this lemon will require.
Yes it's not ideal but not the worse thing that could happen and to be fair it may have been more an employee's fault. It happens to dealers in their cars too. I was working at a dealer in the US and unbeknownst to the service personnel the sales staff come in early on out Saturday morning to review and prepare for the busy weekend and address any new items, features, specials etc etc. At this time we also review any new models and point out new features etc. Well the dealer had received a new demo in advance of a model release so that customers could see and drive etc. When we went out to go look at it, it was gone! A brand new as of yet unreleased car to the public model less than 24 hours old! The car appeared to have been stolen!
This dealership was located in major city in the US and while it was a slick glass building and to prevent any such "gone in 60 seconds" moments all the keys were kept in a massive digital vault to prevent a crew of robbers from simply smashing in a window and making off with the keys to a fleet of new cars and only a few people had the combination. Naturally the police were called and such meanwhile a hungover gentleman whose was responsible for the cleaning and preparation of the cars rolled in with it having thought he would arrive early and no one would be the wiser. He apparently decided to take the car to impress a prospective date. Mind you not even managers were allowed to take the cars home overnight even if they were a used trade-in. So I think it happens more than people are aware and naturally I am sure it is also not dealer policy because I can only imagine what would happen if whilst tooling about the town an accident would occur to a customers new pride and joy. And yes by proxy it is their fault. In another situation my mother had given over her car for repair of the transmission and it came back with an additional 1000 MILES on the clock! taking a picture of the odometer really does no good as that picture could be taken at anytime and most likely they are not legally on the hook as I can almost guarantee that the service invoice has a disclaimer that allows them to "test drive" the vehicle for evaluation purpose yet does not put limitations on said test drive. Is it right absolutely not does she have them over a barrel? It is a push all she can really do is give the dealer very low marks on a follow up phone call from audi. I think she can expect a free wash and an oil change or two but i would simply just take my business to another dealer for servicing and the inevitable warranty work this lemon will require.
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