Brand new A3 breaks down... Dealer then goes Golfing in it..
Discussion
Turtle head said:
Synchromesh said:
Where have you been living for the last 8-9 years then?
http://news.sky.com/home/uk-news/article/15446691
Bloody hell that's not far from where I live btw it's also where mike hailwood was killed. http://news.sky.com/home/uk-news/article/15446691
O/T But a fellow Redditch-ite by any chance?
robsti said:
The outcome will be some bulls
t story about making sure the car would start after being hot and to take the car in for a valet and if she really pushes it maybe an oil change thrown in if she is very lucky!
Interested to hear the response...t story about making sure the car would start after being hot and to take the car in for a valet and if she really pushes it maybe an oil change thrown in if she is very lucky!I would also love to hear how they would deal with it if you proved it had been at the golf course.
This sort of thing happens a lot abroad. In a past life I used to work for GM in Customer Care and the best story I had to deal with was of a customer getting in big trouble with his wife as his car was photographed by the police on a Saturday night picking up a prostitute (that's what they do in Italy, photo-name and shame-big fine).
It turns out it was the dealer's son out joyriding in a customer's astra turbo.
It turns out it was the dealer's son out joyriding in a customer's astra turbo.
Local guy got horrible service from our local Audi dealer. His new A5 TFSI was burning oil like an old Austin Maxi, so it went in on several occasions with no resolution. He then saw the car doing laps of the city in the sort of manner you wouldn't drive your own car. Car was returned still not fixed, covered in tar spots. Car was returned and paint was ruined by a monkey with a buffer. Legal action was taken.
Synchromesh said:
markmullen said:
anonymous said:
[redacted]
Yes, very rare.You've heard of it happening before, how many issue free services have you not heard about?
In 8-9 years in the trade I've never known anyone take one out for a jolly without the customer's consent.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Happened to me with the wife's r32. We had it from new, her pride and joy that was a weekend and odd day out toy. Taken to a service at a Maidstone main dealer. Didnt tell then we logged the miles. Got it back it had done 20 miles and the fuel average had dropped from 22 to 15.
First rang another dealership and checked what they did on similar service. Then rang the Maidstone one. They denied the test drive. Then admitted it may go on a short one. Then when told it was a few miles claimed a quality checker has taken it. Then described his route. Which was about half the distance travelled.
They then got obstructive and only offered a fill up of fuel. Despite having twoc'd my car and lied about it.
It's pretty common in my view if you take a quick car in that some oik from there will take it for a drive.
It's border line criminal behaviour in my view.
I've heard of at least 3-4 friends having similar at varying dealers.
First rang another dealership and checked what they did on similar service. Then rang the Maidstone one. They denied the test drive. Then admitted it may go on a short one. Then when told it was a few miles claimed a quality checker has taken it. Then described his route. Which was about half the distance travelled.
They then got obstructive and only offered a fill up of fuel. Despite having twoc'd my car and lied about it.
It's pretty common in my view if you take a quick car in that some oik from there will take it for a drive.
It's border line criminal behaviour in my view.
I've heard of at least 3-4 friends having similar at varying dealers.
I'd be asking for a new car for a couple of reasons.
Firstly, it shouldn't be failing to start and they've had a couple of stabs at fixing it.
Secondly, she ordered a new car. If she wanted someone else to be pottering around at the weekend then she'd have saved money by buying used.
This happens an aweful lot
Firstly, it shouldn't be failing to start and they've had a couple of stabs at fixing it.
Secondly, she ordered a new car. If she wanted someone else to be pottering around at the weekend then she'd have saved money by buying used.
This happens an aweful lot
gavgavgav said:
Guy had owned that from new. I'd be cryingMr_annie_vxr said:
Happened to me with the wife's r32. We had it from new, her pride and joy that was a weekend and odd day out toy. Taken to a service at a Maidstone main dealer. Didnt tell then we logged the miles. Got it back it had done 20 miles and the fuel average had dropped from 22 to 15.
First rang another dealership and checked what they did on similar service. Then rang the Maidstone one. They denied the test drive. Then admitted it may go on a short one. Then when told it was a few miles claimed a quality checker has taken it. Then described his route. Which was about half the distance travelled.
They then got obstructive and only offered a fill up of fuel. Despite having twoc'd my car and lied about it.
It's pretty common in my view if you take a quick car in that some oik from there will take it for a drive.
It's border line criminal behaviour in my view.
I've heard of at least 3-4 friends having similar at varying dealers.
Did you do anything about it?First rang another dealership and checked what they did on similar service. Then rang the Maidstone one. They denied the test drive. Then admitted it may go on a short one. Then when told it was a few miles claimed a quality checker has taken it. Then described his route. Which was about half the distance travelled.
They then got obstructive and only offered a fill up of fuel. Despite having twoc'd my car and lied about it.
It's pretty common in my view if you take a quick car in that some oik from there will take it for a drive.
It's border line criminal behaviour in my view.
I've heard of at least 3-4 friends having similar at varying dealers.
Update...
It was the Service Manager that had taken it home to use for the weekend! And yes, he had indeed been golfing in it!
He grovelled extensively on the phone this morning.
They are collecting the car off her, giving herva courtesy car and then they will give the car a full valet to remove any trace of the 18 hole course, plus replace the backs of the driver/passenger seats that have been scuffed by shoes from people in the rear seats.
It was the Service Manager that had taken it home to use for the weekend! And yes, he had indeed been golfing in it!
He grovelled extensively on the phone this morning.
They are collecting the car off her, giving herva courtesy car and then they will give the car a full valet to remove any trace of the 18 hole course, plus replace the backs of the driver/passenger seats that have been scuffed by shoes from people in the rear seats.
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