The Car Salesman's Thread

The Car Salesman's Thread

TOPIC CLOSED
TOPIC CLOSED
Author
Discussion

matc

4,714 posts

208 months

Saturday 6th October 2012
quotequote all
Grenoble said:
matc said:
Who's it underwritten by? Worth fk all if the mythical website disappears off the face of the earth when you want a £25k payout.
"We use good security-rated insurers that provide us with long-term support and excellent claims handling."

So they are just reselling; I guess the underwriter will vary.
Every experience our customers have had with Internet sourced GAP has resulted in them buying from us the next time; one chap waited almost 4 months for his payout after having to instruct a solicitor!

My advice would be to just negotiate with the dealer.

mercfunder

8,535 posts

174 months

Saturday 6th October 2012
quotequote all
Dave Hedgehog said:
whoami said:
LHD said:
£399 for cars up to £35000
£499 for cars £35000-£50000
£799 for cars £50k+
What do you end up actually selling them for though?

Whenever I've bought a car the dealer very quickly reduces the price to c50% of the starting point to try and close.
http://www.ala.co.uk/ppc-campaign/low-cost-gap-insurance-quote.php?gclid=CNfPt86Z7LICFaTHtAodxE8AzQ

whistle
Twice the price the dealer wanted on an XK8 for less cover, make of that what you will.

Butter Face

30,328 posts

161 months

Saturday 6th October 2012
quotequote all
3 used and 1 new today. Very happy indeed.

Zwolf

25,867 posts

207 months

Sunday 7th October 2012
quotequote all
Sundays.

Having assiduously avoided them for most of the last 12 years in the trade, I've had the "pleasure" of them these last few months in a volume dealer.

It's like trying to sell cars to the living dead/freshly lobotomized compared with every other day. Especially the influx of the final 20 minutes of the week.

Roll on 4pm...

Butter Face

30,328 posts

161 months

Sunday 7th October 2012
quotequote all
hehe

Means an extra day off on a Wednesday though.....

I've adopted my colleagues desk as its closer to the window/forecourt for today

markmullen

15,877 posts

235 months

Sunday 7th October 2012
quotequote all
I swapped my Sunday off for a Saturday this week.

The upside is that I swapped an 8 hour day for a 6 hour one, the downside is that I am bored.

Deva Link

26,934 posts

246 months

Sunday 7th October 2012
quotequote all
Seems the one dealership I liked dealing with, and have bought two cars from, has just been canned by Honda. They've had the franchise for 44 years and have been regularly rated as one of Honda's best dealerships.

What on earth goes through manufacturers' heads?

AtticusFinch

27,041 posts

184 months

Sunday 7th October 2012
quotequote all
Deva Link said:
What on earth goes through manufacturers' heads?
It can be they want francisees to establish "Market Areas" This way discounting can be controlled for region.

Zwolf

25,867 posts

207 months

Sunday 7th October 2012
quotequote all
Ah, it wouldn't be a Sunday here without our weekly 1045 visit from Brochure Man.

Every week for at least eight years he's been coming in in his battered old stter, wanders around all the cars in the showroom, helps himself to three or four new car brochures and toddles off.

I'd think it odd, but every dealership I've worked for has one or two resident weirdos like it.

markmullen

15,877 posts

235 months

Sunday 7th October 2012
quotequote all
Zwolf said:
I'd think it odd, but every dealership I've worked for has one or two resident weirdos like it.
Too true.

Who are everyone else's weird customers?

Over the years I had:

  • The man whose 15 year old son would sit on the floor licking tyre black off the showroom cars
  • The old couple who used to come and sit in the car park and eat their picnic
  • The chap who tried to run me over for trying to get him into a process.

Clivey

5,110 posts

205 months

Sunday 7th October 2012
quotequote all
Zwolf said:
Ah, it wouldn't be a Sunday here without our weekly 1045 visit from Brochure Man.

Every week for at least eight years he's been coming in in his battered old stter, wanders around all the cars in the showroom, helps himself to three or four new car brochures and toddles off.

I'd think it odd, but every dealership I've worked for has one or two resident weirdos like it.
I could understand that every once in a while (when there' a new model out) from someone that's just into cars and wants to have a look at the latest models...but every week? silly

Mind you, you get them everywhere. - We get them at our computer shop. There are some nutters out there...stay safe!

AtticusFinch

27,041 posts

184 months

Sunday 7th October 2012
quotequote all
Sundays are for either.

a) Must buy a car today lick

or

b) I've no idea what I want or when I want to do it

c) Bloke with no girlfiend who has worked out that a salesman is paid to be civil to him.

d) My car has broken, needs oil, spare key, tyre, booking in, just bought it else where but don't know how to work it and can't be bothered to read the manual etc etc.

Zwolf

25,867 posts

207 months

Sunday 7th October 2012
quotequote all
markmullen said:
  • The man whose 15 year old son would sit on the floor licking tyre black off the showroom cars
laugh

HTP99

22,579 posts

141 months

Sunday 7th October 2012
quotequote all
markmullen said:
Zwolf said:
I'd think it odd, but every dealership I've worked for has one or two resident weirdos like it.
Too true.

Who are everyone else's weird customers?

Over the years I had:

  • The man whose 15 year old son would sit on the floor licking tyre black off the showroom cars
  • The old couple who used to come and sit in the car park and eat their picnic
  • The chap who tried to run me over for trying to get him into a process.
Ours is "Ferrari Man", Ferrari on account of him being Italian and he is always sporting a Ferrari cap.

He comes in once or twice a month, has a wander round, always asks if we have any diesels, never buys anything and goes on his way after about 10 minutes, he has been doing this since I've been there, 6 odd years.

Used to have a guy who insisted the Grand Modus was a result of his letter to the head of Renault France expressing his displeasure with the size of the Modus and that Renault should produce a larger version, haven't seen him in a while though.

We have the usual same service customers that are always after a part x value on their car, it's always too low and oddly it's always less than the last time, yep that'll be because the last time I valued it it was six months ago.

Sundays where I am are crap, it's just one of us and a weekender, last Sunday I had only one phone call from a guy in Devon who was happy to leave a deposit on a car unseen, unbeknown to me my colleague from another branch had taken a deposit too from someone else on that same car, only moments before arghhhhh!

I can go a whole day with only speaking to service or parts customers, it's a real waste of a day.

Also why do people think its ok to rock up at 15:55, 5 minutes before closing, "I've been open all day and you come in then!"

markmullen

15,877 posts

235 months

Sunday 7th October 2012
quotequote all
AtticusFinch said:
d) My car has broken, needs oil, spare key, tyre, booking in, just bought it else where but don't know how to work it and can't be bothered to read the manual etc etc.
Yep, had one of those already today:

"I'm buying a car privately, could you tell me if it is a good buy, does it have the right spec, what should I look for, how much is it worth, do you have Glass's handy to tell me how much I should be paying....."


Zwolf

25,867 posts

207 months

Sunday 7th October 2012
quotequote all
markmullen said:
Yep, had one of those already today:

"I'm buying a car privately, could you tell me if it is a good buy, does it have the right spec, what should I look for, how much is it worth, do you have Glass's handy to tell me how much I should be paying....."
yes

Along with the casual request for a free HPI check.

fk off.

HTP99

22,579 posts

141 months

Sunday 7th October 2012
quotequote all
Zwolf said:
markmullen said:
Yep, had one of those already today:

"I'm buying a car privately, could you tell me if it is a good buy, does it have the right spec, what should I look for, how much is it worth, do you have Glass's handy to tell me how much I should be paying....."
yes

Along with the casual request for a free HPI check.

fk off.
Oh god yes I have those, usually a phone call asking the above about a possible private purchase, never been asked to do an HPI check though.

What about customers who have disappeared or have purchased elsewhere and then reappear a few months later with a car bought either from a rival dealer or on the net and then want you to explain the controls to them?

"Why did you not buy from us?"
"You were too expensive"
"Ok well you need to go back to the dealer who supplied it to you they will explain the controls, hey have a duty of care to do so"
"They are 200 miles away and the car was just dropped at my house on the back of a low loader"
"Oh dear, you bought elsewhere as they were cheaper yet you want me to explain the controls to you, jog on!"

gingerpaul

2,929 posts

244 months

Sunday 7th October 2012
quotequote all
Zwolf said:
markmullen said:
  • The man whose 15 year old son would sit on the floor licking tyre black off the showroom cars
laugh
Superb! rofl

Save Ferris

2,686 posts

214 months

Sunday 7th October 2012
quotequote all
"Is your parts dept open on a Sunday?"

No, sorry just sales I'm afraid. Parts back open 8am Monday.

"So you can't check if you've got a starter motor in stock for a '86 Starlet?"

No, sorry, I don't have access to the parts system. Im sure we would have to order it in anyway.

"So how much would it be?"

Sorry, I cant help im afraid.

"Well where am I supposed to get one from TODAY!?!"


I usually get one of these calls, at least once, or if I'm really lucky twice on my Sunday.






Butter Face

30,328 posts

161 months

Sunday 7th October 2012
quotequote all
Just a couple of 17 year olds wanting to test drive a Megane 265 today so far.

Haven't got one so they left disappointed and strangely didn't want anything other than a drive to 'see what they're like'



Who'd have thunk it?
TOPIC CLOSED
TOPIC CLOSED