The Car Salesman's Thread

[Rushmore]

I have never bought a new car. And only 2 times a pre-owned one from a dealer.

So, what if I make if clear from the beginning that I dont want "paint protection", "mats" or any additional insurance (wiper rubbers, antenna, rear mirror misting)?

[oldnbold]

Rushmore said:

I have never bought a new car. And only 2 times a pre-owned one from a dealer.

So, what if I make if clear from the beginning that I dont want "paint protection", "mats" or any additional insurance (wiper rubbers, antenna, rear mirror misting)?

Tell the salesman as soon as he starts his presentation that you are not interested, however you might want to listen to info about GAP, smart ins etc if you don't know what they are.

Depending on your circimstances some might be of benefit to you?

I ended up last year buying a SLK for my wife from a Merc main dealer because after a month or 2 of trying I could't source the right car from within the trade. I didn't let on that I was a car salesman and let the Merc salesman do his thing and I negotiated hard and got a fairly hefty discount off the car (4 days before xmas). As soon as he started about F&I products I politly stopped him and told him I was fully aware of the benefits of GAP/Paint/smart/ etc and we would be wasting each others time to go any further. I also told him I would be delighted to give him an outstanding score on his customer service.

We shook hands, my wife and I left and collected her new car on xmas eve.

Edited by oldnbold on Friday 12th October 15:56

[HTP99]

mercfunder said:

HTP99 said:

The dealership that I work in is small and in small town in an extremely wealthy part of the UK, many footballers and "celebs" live here,

So how many footballers and "Celebs" are buying Renaults?

I didn't say they were, I was just painting a picture of the area!!

[matc]

HTP99 said:

mercfunder said:

HTP99 said:

The dealership that I work in is small and in small town in an extremely wealthy part of the UK, many footballers and "celebs" live here,

So how many footballers and "Celebs" are buying Renaults?

I didn't say they were, I was just being a typical salesman and blaming everything but myself to justify my poor finance pen!!

EFA.



Only joking, it just sounds like one of the excuses I hear from my guys on a daily basis!

[Roo]

@telecat

You think TVR's attitude stinks?

You must be reading a different thread to me.

[Stedman]

Rushmore said:

And what is that "glaze"? I assume some polish or other, applied by a rotating device.

Glaze in the truest sense.

Without trying to be a Deva troll, the paint protections really arn't that great, are expensive, and (i'm presuming....) applied by someone who preps cars for a dealership but isn't necessarily trained to the highest standard.

BUT! I do understand that if people will continue to buy it...

[Butter Face]

telecat said:

As for TVR1 Maybe Deva is winding you up but I have to say your attitude stinks!!!!!!!!

I think you're an idiot, or can't read.

Deva is a troll. That's his only input on this thread.




Anyway, quiet day today. Was hammering down with rain today. Couple of appointments tomorrow so lets see what happens.

[Zwolf]

Had an atypically uneventful day, strange for a Friday - felt much more like wky Tuesday. Started with a lie-in and a trip to DVLA for a leisurely 10:30 start which was nice, other than that I've just made one appointment for tomorrow with a guy who's been on the go for a fortnight and has already driven the car in question and seen just the one forecourt customer turn up just before six wanting a test drive, they also came in at ten minutes to close last Sunday.

Disappointed that we couldn't accomodate them at this hour, I made an appointment for a colleague to look after them first thing tomorrow morning (I'm already booked). I have the distinct feeling that they'll still be here at lunchtime tomorrow and that they're Motab...

Edited by Zwolf on Friday 12th October 20:32

[elvismiggell]

Thank God we don't have an "The Estate Agent's Thread"!!!

[Stedman]

Do you guys not earn anything from Motability cars? I know it's been covered before but I can't find my answer.

Thanks

[Butter Face]

Stedman said:

Do you guys not earn anything from Motability cars? I know it's been covered before but I can't find my answer.

Thanks

Depends on dealership. They count towards target and pay at the same rate as new retail deals at my place. Obviously affects finance/add on penetration though.

[HTP99]

Stedman said:

Do you guys not earn anything from Motability cars? I know it's been covered before but I can't find my answer.

Thanks

Yep, not a great deal however, well it used to be until the advance payments went to silly levels, it is a good easy steady stream of new car orders, on average I would do about 3 a month, I did my first one in about 6 months last week.

[Butter Face]

HTP99 said:

Stedman said:

Do you guys not earn anything from Motability cars? I know it's been covered before but I can't find my answer.

Thanks

Yep, not a great deal however, well it used to be until the advance payments went to silly levels, it is a good easy steady stream of new car orders, on average I would do about 3 a month, I did my first one in about 6 months last week.

Yeah same here.

Scenic was our most popular, followed by Modus then Kangoo. Been very quiet since this time last year on Motab.

[longblackcoat]

Butter Face said:

Actually, you know what I'm not going to bother.

You're a troll Deva.

Edited by Butter Face on Friday 12th October 19:37

He may or may not be.

That said, the point he makes about how car dealers are viewed by Phers is reasonably valid, and I'd agree with him that some of the contributors on this thread seem more empathetic and customer-focussed than others.

[Butter Face]

I don't see how you could glean that information from any of the responses on this thread.

What we write (mostly between people in the same trade) on a forum has no bearing in how we act with or treat our customers.

The other thing that does not help is having our business models/sales methods criticised by people who don't work in the trade and have their experiences as customers to try and tell us what we should be doing, especially when someone like the aforementioned troll can't ever do it in a constructive manner.

I think we have all been open, candid and honest in this thread and answered every question as best we can.

[Rushmore]

Thanks - so if I understand correctly this is being sold to people like my mum.

F***k you, "sales"men.

Stedman said:

Glaze in the truest sense.

Without trying to be a Deva troll, the paint protections really arn't that great, are expensive, and (i'm presuming....) applied by someone who preps cars for a dealership but isn't necessarily trained to the highest standard.

BUT! I do understand that if people will continue to buy it...

[Stedman]

Rushmore said:

Thanks - so if I understand correctly this is being sold to people like my mum.

F***k you, "sales"men.

Stedman said:

Glaze in the truest sense.

Without trying to be a Deva troll, the paint protections really arn't that great, are expensive, and (i'm presuming....) applied by someone who preps cars for a dealership but isn't necessarily trained to the highest standard.

BUT! I do understand that if people will continue to buy it...

Yes. I'm reluctant to come across as a wker who is rubbishing the ladies and gentlemen on this thead, but it's a rip off.

[Garlick]

Why is this thread such a magnet for sweary types?

I've had a small tidy, but can some folk just behave.

[markmullen]

Garlick said:

Why is this thread such a magnet for non-trade know-it-all bellends?

I've had a small tidy, but can some folk just behave.

EFA

[oldnbold]

Stedman said:

Rushmore said:

Thanks - so if I understand correctly this is being sold to people like my mum.

F***k you, "sales"men.

Stedman said:

Glaze in the truest sense.

Without trying to be a Deva troll, the paint protections really arn't that great, are expensive, and (i'm presuming....) applied by someone who preps cars for a dealership but isn't necessarily trained to the highest standard.

BUT! I do understand that if people will continue to buy it...

Yes. I'm reluctant to come across as a wker who is rubbishing the ladies and gentlemen on this thead, but it's a rip off.

What you guys have to remember is that car salesmen just like salesmen in any other industry have a job of work to do. If they sell the products that there boss wants selling, in the numbers he wants selling, they will earn good money. If they dont they will earn crap money and eventually be shown the door.

Some of the best car salesmen have no interest what so ever in cars. Its just a product to be sold.

If you don't want the product don't bullst just say no thank you.