The Car Salesman's Thread
Discussion
The problem there is that brand training costs dealers a lot of money. Which dealers are unwilling to invest in a new and unproven salesperson. So three month trials are normally given, by which time, if that person has met their various targets untrained, then they'll keep them on and spend the money to install their corporate chip, which is then an ongoing process.
First step is usually a week long broad overview of the brand and the range, thereafter comes a similar length manufacturer-designed sales course (as well as any such course the dealer group themselves apply), finance courses, and model-specific training usually only occurs around launches and significant facelifts - which are obviously not regular things.
For that first three months, their working info is what's available on the manufacturer's websites (both the public one you see and their intranet), in brochures and price-lists and what can be gleaned from asking colleagues questions (in response to a question having been asked of them by a customer) and from getting hands-on with the stock.
The sooner you can pick it up, the better. Thankfully, customers tend to have a pretty standard range of questions once you've heard them enough times, so that's how learning occurs - on the job. So the learning curve is close to vertical in those early stages. If they're new to sales too, then it's doubly trying for all concerned. We've all been there to varying extents and by moving brand, get to go through it again.
First step is usually a week long broad overview of the brand and the range, thereafter comes a similar length manufacturer-designed sales course (as well as any such course the dealer group themselves apply), finance courses, and model-specific training usually only occurs around launches and significant facelifts - which are obviously not regular things.
For that first three months, their working info is what's available on the manufacturer's websites (both the public one you see and their intranet), in brochures and price-lists and what can be gleaned from asking colleagues questions (in response to a question having been asked of them by a customer) and from getting hands-on with the stock.
The sooner you can pick it up, the better. Thankfully, customers tend to have a pretty standard range of questions once you've heard them enough times, so that's how learning occurs - on the job. So the learning curve is close to vertical in those early stages. If they're new to sales too, then it's doubly trying for all concerned. We've all been there to varying extents and by moving brand, get to go through it again.
AOK said:
is your 'current fleet' section... erm, current? That's quite an impressive collection chap! Feel free to off-load anything you may not want once you find a Disco worthy of purchase 
yup... apart from the Merc which morphed into a Fiat 500 on Thursday as Stage One of the "lets get a little car and a BIG car" plan. The Discovery is Stage Two of that plan.
Hi
Hope its ok to do a quick "ask the pros" type job. Bought a car at the weekend from an independent garage, was a pretty "No fuss" customer really.
The car didnt even make it home without overheating, but they're over100 miles away. How likely am I to get them to sort it, and whats the best thing to suggest from their point of view?
Thanks
Hope its ok to do a quick "ask the pros" type job. Bought a car at the weekend from an independent garage, was a pretty "No fuss" customer really.
The car didnt even make it home without overheating, but they're over100 miles away. How likely am I to get them to sort it, and whats the best thing to suggest from their point of view?
Thanks
ImpossiblyDaft said:
Hi
Hope its ok to do a quick "ask the pros" type job. Bought a car at the weekend from an independent garage, was a pretty "No fuss" customer really.
The car didnt even make it home without overheating, but they're over100 miles away. How likely am I to get them to sort it, and whats the best thing to suggest from their point of view?
Thanks
Give him a bell and tell him what's happened, and see what he suggests? Keep it friendly at first.Hope its ok to do a quick "ask the pros" type job. Bought a car at the weekend from an independent garage, was a pretty "No fuss" customer really.
The car didnt even make it home without overheating, but they're over100 miles away. How likely am I to get them to sort it, and whats the best thing to suggest from their point of view?
Thanks
MikeGTi said:
Guys - Do you any of you have any information regarding VT of a PCP deal?
I've just passed month 24 of a 36 month PCP with VW and I'm looking to get rid due to the fact that I no longer need the car.
It's pretty much bang on the mileage that it should be for the deal also.
You can VT once you've repaid half the amount funded initially. Which includes the GMFV element. It's half way through the term of an HP agreement, but the deferred lump skews things. I've just passed month 24 of a 36 month PCP with VW and I'm looking to get rid due to the fact that I no longer need the car.
It's pretty much bang on the mileage that it should be for the deal also.
If that was a 40% RV and there was a 20 % deposit, then that point will only occur between the final normal monthly payment and the GMFV becoming due.
MikeGTi said:
Zwolf said:
If that was a 40% RV and there was a 20 % deposit, then that point will only occur between the final normal monthly payment and the GMFV becoming due.
Say wha'?I don't have the figures with me but I'm sure the deposit was 20-25%.
£20,000 OTR, less £4,000 (20%) deposit/PX = £16,000 balance to finance. Of which, half of it is the GMFV at 40% of OTR price = £8,000.
Therefore no right to VT until all the monthly payments have been paid.
Find your finance agreement and substitute your own figures - also check the T's & C's of your particular contract. Depending when you took it out and the amount funded, it may or may not be a Consumer Credit Act regulated agreement, in which case again there will be no right to VT.
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