The Car Salesman's Thread
Discussion
Butter Face said:
Not that it matters to you, but it was enough for me thanks.
I must admit I'm a little confused. You disliked, presumably, your old job enough to want a change, You went for it and lasted 2 or 3 days - and forgive me for being harsh - went back to the nipple.Are you going backwards or forwards?
markmullen said:
The only person BF needs to convince is himself and only he will know if he's made the correct decision.
Also NSFW, good luck with the new role.
Indeed (on both counts)Also NSFW, good luck with the new role.
If it goes wrong, you'll all be the first to know so you can crack on with the 'told you so' remarks ASAP
Butter Face said:
Indeed (on both counts)
If it goes wrong, you'll all be the first to know so you can crack on with the 'told you so' remarks ASAP
If I met you as a customer there is between 1 and 2 % chance of us coming to a deal. You really need to MTFU or your life will be just a series of shallow disappointmentsIf it goes wrong, you'll all be the first to know so you can crack on with the 'told you so' remarks ASAP
Butter Face said:
I worked 2 whole days. That gave me enough of an impression that I did not want to work with the company/processes/staff/systems
Some of the larger dealer groups use a very controlled sales process, no deviation is tollerated. This removes all the fun/skill/personality from the job. If you are experienced, better to work for an outfit that lets you get on with it. The franchise is less important.Good luck, it takes a big man to admit he was wrong.
jjr1 said:
Butter Face said:
Indeed (on both counts)
If it goes wrong, you'll all be the first to know so you can crack on with the 'told you so' remarks ASAP
If I met you as a customer there is between 1 and 2 % chance of us coming to a deal. You really need to MTFU or your life will be just a series of shallow disappointmentsIf it goes wrong, you'll all be the first to know so you can crack on with the 'told you so' remarks ASAP
Series of shallow disappointments eh? Ill tell my amazing wife that, when I see her in my nice house after getting home from a job I enjoy.
I wouldn't sell to you anyway, you sound like an arse.
AtticusFinch said:
Some of the larger dealer groups use a very controlled sales process, no deviation is tollerated. This removes all the fun/skill/personality from the job. If you are experienced, better to work for an outfit that lets you get on with it. The franchise is less important.
Good luck, it takes a big man to admit he was wrong.
That's exactly it, I have been in sales since leaving school in both management and selling roles so I know that there are times when process is needed and other times when a salesman can be left to do his own thing. Good luck, it takes a big man to admit he was wrong.
AtticusFinch said:
Butter Face said:
I worked 2 whole days. That gave me enough of an impression that I did not want to work with the company/processes/staff/systems
Some of the larger dealer groups use a very controlled sales process, no deviation is tollerated. This removes all the fun/skill/personality from the job. If you are experienced, better to work for an outfit that lets you get on with it. The franchise is less important.Good luck, it takes a big man to admit he was wrong.
I think I would really struggle in an environment were everything was done for me and everything has to be structured by my sales manager.
I know how hard it is to move on, I started my selling career with the company I'm with now, I left for a few years and moved about a bit in those years and guess what, yep I'm back with the company where my sales career started and I've been back for almost 6 years.
I lasted 4 weeks selling MINI, I knew from pretty much the day I started that I had made a big mistake.
Where abouts in the UK are you Butter Face?
markmullen said:
The only person BF needs to convince is himself and only he will know if he's made the correct decision.
Also NSFW, good luck with the new role.
Thanks, and BF, I almost understand what you have done.., its like me going back to the motor trade (maybe) after saying I never would. Just got to wait to hear back now. Also NSFW, good luck with the new role.
whoami said:
LHD said:
£399 for cars up to £35000
£499 for cars £35000-£50000
£799 for cars £50k+
What do you end up actually selling them for though?£499 for cars £35000-£50000
£799 for cars £50k+
Whenever I've bought a car the dealer very quickly reduces the price to c50% of the starting point to try and close.
Dave Hedgehog said:
whoami said:
LHD said:
£399 for cars up to £35000
£499 for cars £35000-£50000
£799 for cars £50k+
What do you end up actually selling them for though?£499 for cars £35000-£50000
£799 for cars £50k+
Whenever I've bought a car the dealer very quickly reduces the price to c50% of the starting point to try and close.
Hello car salesmen people.
Just a quick q, how much emphasis does the manufacturer put on the customer feedback? After a particularly bad experience with a new car purchase recently I was waiting for the manufacturer call.
After waiting a while I called up the cust serv line to ask whether I'd be getting a call and it turns out the dealer gave them my phone number with the last 3 digits wrong.
Is this normal practice to ensure you get 'perfect' marks?
Just a quick q, how much emphasis does the manufacturer put on the customer feedback? After a particularly bad experience with a new car purchase recently I was waiting for the manufacturer call.
After waiting a while I called up the cust serv line to ask whether I'd be getting a call and it turns out the dealer gave them my phone number with the last 3 digits wrong.
Is this normal practice to ensure you get 'perfect' marks?
amirzed said:
Hello car salesmen people.
Just a quick q, how much emphasis does the manufacturer put on the customer feedback? After a particularly bad experience with a new car purchase recently I was waiting for the manufacturer call.
After waiting a while I called up the cust serv line to ask whether I'd be getting a call and it turns out the dealer gave them my phone number with the last 3 digits wrong.
Is this normal practice to ensure you get 'perfect' marks?
Just a quick q, how much emphasis does the manufacturer put on the customer feedback? After a particularly bad experience with a new car purchase recently I was waiting for the manufacturer call.
After waiting a while I called up the cust serv line to ask whether I'd be getting a call and it turns out the dealer gave them my phone number with the last 3 digits wrong.
Is this normal practice to ensure you get 'perfect' marks?
If you look a fews days back on this thread, one of them has already admitted as much.
whoami said:
amirzed said:
Hello car salesmen people.
Just a quick q, how much emphasis does the manufacturer put on the customer feedback? After a particularly bad experience with a new car purchase recently I was waiting for the manufacturer call.
After waiting a while I called up the cust serv line to ask whether I'd be getting a call and it turns out the dealer gave them my phone number with the last 3 digits wrong.
Is this normal practice to ensure you get 'perfect' marks?
Just a quick q, how much emphasis does the manufacturer put on the customer feedback? After a particularly bad experience with a new car purchase recently I was waiting for the manufacturer call.
After waiting a while I called up the cust serv line to ask whether I'd be getting a call and it turns out the dealer gave them my phone number with the last 3 digits wrong.
Is this normal practice to ensure you get 'perfect' marks?
If you look a fews days back on this thread, one of them has already admitted as much.
However not everyone does get called.
elvismiggell said:
And who can blame them when management take such an absurd approach to soliciting feedback and paying off the back of it. Absolutely mental.
+1'Dealerships I have known' will provide the customer's number (benefical for future prospecting), but tick the 'TPS' box, so the manufacturer's CS department won't call them.
If my number had been provided incorrectly, I would approach the dealership direct armed with this information. I'm sure they will try to make amends.
whoami said:
Dave Hedgehog said:
whoami said:
LHD said:
£399 for cars up to £35000
£499 for cars £35000-£50000
£799 for cars £50k+
What do you end up actually selling them for though?£499 for cars £35000-£50000
£799 for cars £50k+
Whenever I've bought a car the dealer very quickly reduces the price to c50% of the starting point to try and close.
k all if the mythical website disappears off the face of the earth when you want a £25k payout. matc said:
Who's it underwritten by? Worth fk all if the mythical website disappears off the face of the earth when you want a £25k payout.
"We use good security-rated insurers that provide us with long-term support and excellent claims handling."k all if the mythical website disappears off the face of the earth when you want a £25k payout. So they are just reselling; I guess the underwriter will vary.
80quattro said:
elvismiggell said:
And who can blame them when management take such an absurd approach to soliciting feedback and paying off the back of it. Absolutely mental.
+1'Dealerships I have known' will provide the customer's number (benefical for future prospecting), but tick the 'TPS' box, so the manufacturer's CS department won't call them.
If my number had been provided incorrectly, I would approach the dealership direct armed with this information. I'm sure they will try to make amends.
Interesting task for all of you 'industry experts', please tell us how you would manage a dealership/sales team to improve the experience and still retain the current level of profitability.
I'd be intrigued to see what your suggestions would be....
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