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Downton Mini
948 posts
34 months
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OP stop letting them give you the run around get on the phone to the press they have had enough chances to sort this for you. If it had of been me I would have parked the car outside the dealership covered in signs by now
When I brought my classic Mini back in 1999 I ended up having a row with Rover over the engine going rusty after only 6 months yes I know it sounds a bit sad but after I had spent over £17K on the car I really wasn't going to stand for it. When we first contact Rover they're customer services advisor basically said were not bothered after a few weeks they agreed to have the engine taken out and repainted (I supplied to paint as I wanted it to be the correct BMC green and not the factory black)
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onesickpuppy
2,156 posts
27 months
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OP, they are ignoring you because you let them. You need to grab the bull by the horns to get something done. Either that, or just roll over and go away quietly (which is what they are hoping you will do).
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edo
12,684 posts
135 months
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onesickpuppy said: OP, they are ignoring you because you let them. You need to grab the bull by the horns to get something done. Either that, or just roll over and go away quietly (which is what they are hoping you will do). This. Drive to the dealer and create hell. Dont go until you see the dealer principle. Make plenty of noise esp if customers are about. Get the show plates and park it prominently.
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Crow555
970 posts
64 months
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^^^
This. They won't be in contact. You really have to pester and pester and pester til you are blue in the face.
If the wrap is too expensive, Then piece of card the size of your windscreen, black permanent marker, park car in front of dealership, position card in windscreen, lock car up, go to work. See what they say then.
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Downton Mini
948 posts
34 months
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Crow555 said: ^^^
This. They won't be in contact. You really have to pester and pester and pester til you are blue in the face.
If the wrap is too expensive, Then piece of card the size of your windscreen, black permanent marker, park car in front of dealership, position card in windscreen, lock car up, go to work. See what they say then. agreed but park on the road as they can not touch it then (as long as you are parked leagally
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Crow555
970 posts
64 months
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Downton Mini said: agreed but park on the road as they can not touch it then (as long as you are parked leagally Whoops, that's what I meant but reading it back makes it look like parking it on the forecourt. In case it isn't clear, DON'T PARK IT ON THE FORECOURT.  Cheers, DM.
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mstet
Original Poster
141 posts
59 months
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The response I received a week ago is below, I have not heard anything since... Please bear in mind that this issue has been going on for years, also bear in mind that the water ingress is nothing I have done, it was because my car should have been recalled and wasn't, and yes, I did reject a car of the same colour and with 2 previous owners - psychologically would be thinking it was the same car - would I not?! I was also expected to accept it without actually seeing it!
'QUOTE MAZDA UK'
"I have continued to have an interest in your case and I think we have come a long way in six weeks from where you were back in March.
I have looked at what we have offered you and I do feel we have been very generous with our offers and the flexibility of the offers and I not sure we can offer anything more.
We have offered to repair your car free of charge, source you a replacement car or buy your car for £7,500.
In perfect condition your car would be worth £8,125 at retail. But this is a maximum price and is more likely to be transacted at between £7,500 and £8,000 for a car with no scratches, dents or damage (in the valuation we have ignored the water ingress and other issues to give you the best possible price.)
We did identify a replacement car that you rejected due to it being the same colour as your existing car and having had two previous owners. If your ideal conclusion is that we source you a replacement car then this will take time I am afraid, but it does seem the most likely route for a satisfactory conclusion.
Rest assured that we do consider your case a priority, I talk to xxx on a regular basis to get an update and he is giving more of his time to trying to resolve this than to any other customer."
So where do I go from here?! Apart from mad...
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hornetrider
41,161 posts
75 months
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What miles is yours? Get onto them and show them the Icons in the dealer network in order to illustrate that 7.5k is not feasible to source a replacement. Sorry but you need to grow a pair and get pro-active. ETA: mstet said: and yes, I did reject a car of the same colour and with 2 previous owners - psychologically would be thinking it was the same car - would I not?! Eh? What do you want then?
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JonnyFive
26,909 posts
59 months
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I personally think this could be sorted by taking the car to a different dealer and letting someone who knows nothing about it take a look.
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Waugh-terfall
18,047 posts
70 months
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JonnyFive said: I personally think this could be sorted by taking the car to a different dealer and letting someone who knows nothing about it take a look. I'm not so sure, then comes the sort of situation I faced when my 2,000mi old cam belt pulley jammed after the timing wasn't set up correctly by a large manufacturer main dealer, because I limped it to the nearest garage and not them.
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edo
12,684 posts
135 months
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Sorry if I have missed it elsewhere, but op, can you give the exact model, spec, colour, age, mileage etc of your car?
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edo
12,684 posts
135 months
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JonnyFive
26,909 posts
59 months
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Waugh-terfall said: JonnyFive said: I personally think this could be sorted by taking the car to a different dealer and letting someone who knows nothing about it take a look. I'm not so sure, then comes the sort of situation I faced when my 2,000mi old cam belt pulley jammed after the timing wasn't set up correctly by a large manufacturer main dealer, because I limped it to the nearest garage and not them. OP isn't getting any help from the dealer by the sounds of it, so it's OP/MMUK.. If another dealer had a look, they could fix it. I'm 99% sure of that.
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Crow555
970 posts
64 months
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mstet said: The response I received a week ago is below, I have not heard anything since... Please bear in mind that this issue has been going on for years, also bear in mind that the water ingress is nothing I have done, it was because my car should have been recalled and wasn't, and yes, I did reject a car of the same colour and with 2 previous owners - psychologically would be thinking it was the same car - would I not?! I was also expected to accept it without actually seeing it!
'QUOTE MAZDA UK'
"I have continued to have an interest in your case and I think we have come a long way in six weeks from where you were back in March.
I have looked at what we have offered you and I do feel we have been very generous with our offers and the flexibility of the offers and I not sure we can offer anything more.
We have offered to repair your car free of charge, source you a replacement car or buy your car for £7,500.
In perfect condition your car would be worth £8,125 at retail. But this is a maximum price and is more likely to be transacted at between £7,500 and £8,000 for a car with no scratches, dents or damage (in the valuation we have ignored the water ingress and other issues to give you the best possible price.)
We did identify a replacement car that you rejected due to it being the same colour as your existing car and having had two previous owners. If your ideal conclusion is that we source you a replacement car then this will take time I am afraid, but it does seem the most likely route for a satisfactory conclusion.
Rest assured that we do consider your case a priority, I talk to xxx on a regular basis to get an update and he is giving more of his time to trying to resolve this than to any other customer."
So where do I go from here?! Apart from mad... Erm, I must have missed this in the thread history. From what I can see, they have offered 3 solutions. - Repair the car (although it would appear they've had numerous attempts to try) - Source a replacement (which you've rejected, why exactly?) - Buy the car at £7500 (when it's worth £8125 in pristine nick) I can see why the first was ignored, but the other 2? If you really want another icon, find one on their dealer network and point it out to them.
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mstet
Original Poster
141 posts
59 months
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edo said: So it is a 57 plate 2.0i icon. Branded leather, a/c etc. it has 33000 miles on the clock. A like for like replacement was what I was offered, as long as it is not copper mica red, I don't care... I have, more than once, explained that I am happy to accept a replacement, however, the repercussions of fixing a car that has held water, in the boot, rear lights and under the seats for 16 months fill me with dread... I have identified cars and sent them the info, I ask all the questions, I just never get a straight answer. My answer usually revolves around what they are willing to pay and that this is despite the water ingress - not my fault, why would I take the loss there? I have been so proactive it is unreal, it takes two to make a deal and I seem to be the only one suggesting them! I have refused to contribute towards the replacement, if a like for like was offered surely I shouldn't be expected to pay the difference?? I would consider contributing towards a newer model though I doubt they'll make the difference between mine and a replacement, an upgrade would really throw them!
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edo
12,684 posts
135 months
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Ok.
Why not Copper Red again? I guess this is limiting given a lot of the Icons seem to be this colour..
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mstet
Original Poster
141 posts
59 months
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Crow555 said: Erm, I must have missed this in the thread history. From what I can see, they have offered 3 solutions.
- Repair the car (although it would appear they've had numerous attempts to try)
- Source a replacement (which you've rejected, why exactly?)
- Buy the car at £7500 (when it's worth £8125 in pristine nick)
I can see why the first was ignored, but the other 2? If you really want another icon, find one on their dealer network and point it out to them. I rejected the offer to repair it for the reason you identified and also because I fear the reprisals of 16 months of water ingress, it has few interior fittings now as they've been damaged, removed and not replaced  I identified 6 possible replacements, at a dealer lical to the Mazda HQ, to show there were some as I had been told there weren't any. The one they offered was from that list, there were 5 others on that list, from just that 1 dealer, there must be many, many more out there. If your wife gave you hell for four years and you finally got rid of her, would you want to pull back the duvet and see an EXACT replica laying there??? I just want a different colour, when I pull my curtains in the morning I don't want to see what appears to be the EXACT LEMON sat on my drive Finally, if I was offered a like for like replacement, and this costs up to £9995, accepting the offer of £7500 is not in my interest. I just want a fair conclusion Crow555 
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mstet
Original Poster
141 posts
59 months
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edo said: Ok.
Why not Copper Red again? I guess this is limiting given a lot of the Icons seem to be this colour.. Hey Edo.. See the comment I gave in response to Crow555 re the copper red replacement. Another reason for accepting an alternative model, the Icon came in copper red, white and blue, very limiting...
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edo
12,684 posts
135 months
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mstet said: edo said: Ok.
Why not Copper Red again? I guess this is limiting given a lot of the Icons seem to be this colour.. Hey Edo.. See the comment I gave in response to Crow555 re the copper red replacement. Another reason for accepting an alternative model, the Icon came in copper red, white and blue, very limiting... I think you need to give them an ultimatum and a time frame. Nice short sweet factual letter. 1. you have been patient, the car has been faulty and unfixed for x weeks/months 2. the car has had x number of faults 3. You have had to take it to the dealer X times 4. You have had to chase X time 5. You have spent X hours on it Explain you don't expect to be out of pocket given the above. Give them half a dozen more examples, and explain you will now give them 14 days to resolve the matter before instructing a solicitor. Explain that if you are forced to go down this road you will also look to recover all out of pocket expenses, as well as all legal expenses.
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mstet
Original Poster
141 posts
59 months
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edo said: mstet said: edo said: Ok.
Why not Copper Red again? I guess this is limiting given a lot of the Icons seem to be this colour.. Hey Edo.. See the comment I gave in response to Crow555 re the copper red replacement. Another reason for accepting an alternative model, the Icon came in copper red, white and blue, very limiting... I think you need to give them an ultimatum and a time frame. Nice short sweet factual letter. 1. you have been patient, the car has been faulty and unfixed for x weeks/months 2. the car has had x number of faults 3. You have had to take it to the dealer X times 4. You have had to chase X time 5. You have spent X hours on it Explain you don't expect to be out of pocket given the above. Give them half a dozen more examples, and explain you will now give them 14 days to resolve the matter before instructing a solicitor. Explain that if you are forced to go down this road you will also look to recover all out of pocket expenses, as well as all legal expenses. Edo would you believe me if I said I'd done all of that? More than once... They know I've spoken to a solicitor, they know I have given a reporter half the story, they also know that a twitter follower writes for car mags, it seems nothing phases them I email, tweet and phone regularly and am repeatedly told "we'll source you a like for like replacement, but there aren't any.." and "we'll pay £7500 for yours". My car has spent so much time in the dealer's garage, and not always with courtesy cars, I'm reluctant to hand mine over without first having a replacement or at least enough money to buy one.
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