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mstet
Original Poster
141 posts
59 months
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JSquaredJim said: Nowt wrong with Hendy. if you're having a particular problem with this specific dealership, and it sounds like you are, just E mail Steven Hendy direct. He's a top bloke and will kick whatever ass needs kicking right away.
Good luck with your case and hope this doesn't put you off the MX5. I agree JSquaredJim... The guys in Hendy are fab! However, I drew this car to Stephen Hendy's attention after the third attempt to replace the seat - the car was just six months old, probably wouldn't be having these issues if he took an interest back then? Or followed it up? 
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mstet
Original Poster
141 posts
59 months
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It's Monday and I have no good news I have to return the courtesy car tonight, so I now have no transport.. 25 mile college runs are going to be difficult, never mind earning a living!!
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mstet
Original Poster
141 posts
59 months
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Tuesday came and went.. Still no car 15 days it has been sat in the garage...
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BE57 TOY
913 posts
17 months
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These hendy guys might be great but after this thread I wouldn't go near them with yours!
Is it reeeally that hard to just fix the damn car? We are talking about a Mazda after all.
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GreatGranny
4,341 posts
96 months
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Why do you have to return the courtesy car when they still ahve your car?
Keep it until they resolve the problem.
Have a word with the Service Manager.
And when its returned trade it in.
You could always start a "What Car?" thread on here with "anything BUT an MX-5" criteria.
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mstet
Original Poster
141 posts
59 months
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BE57 TOY said: These hendy guys might be great but after this thread I wouldn't go near them with yours!
Is it reeeally that hard to just fix the damn car? We are talking about a Mazda after all. My sentiments exactly BE57 TOY!! Do I really want it 'fixed' now though?! Are the repercussions of a year of having water in the boot and under the seat going to materialise in other ways?! I will not give up, I have invested too much time, energy and passion into fighting for what is rightlfully mine - a perfect car...
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mstet
Original Poster
141 posts
59 months
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GreatGranny said: Why do you have to return the courtesy car when they still ahve your car?
Keep it until they resolve the problem.
Have a word with the Service Manager.
And when its returned trade it in.
You could always start a "What Car?" thread on here with "anything BUT an MX-5" criteria. Ah thanks GreatGranny, but they told me they had a customer waiting to use the courtesy car they had given me.. The service manager is the one who took the car back off me They are offering me a pitance for trade in as they say it can only go to auction because of it's history - I should take the loss?!? The thread you allude to is not long coming - as is a press statement actually... And probably my priory bill if I do end up losing the plot - only so much you can take
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Simond S
3,927 posts
147 months
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mstet said: Ah thanks GreatGranny, but they told me they had a customer waiting to use the courtesy car they had given me.. The service manager is the one who took the car back off me They are offering me a pitance for trade in as they say it can only go to auction because of it's history - I should take the loss?!? The thread you allude to is not long coming - as is a press statement actually... And probably my priory bill if I do end up losing the plot - only so much you can take If they (Mazda or Dealer?) have stated that the car is worth less because of it's history, then you have every right to expect the difference to be covered by Mazda UK. The issues have prevailed since day one (month 6), and therefore they occurred when the car was sold with a new car warranty. Contrary to popluar opinion amongst garages, the warranty is valid if a fault is found within the term, not if the fault is rectifies within the term. Mazda are normally superb at this type of thing though, If they had decent higher end cars I would be driving them myself.
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BE57 TOY
913 posts
17 months
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mstet said: My sentiments exactly BE57 TOY!! Do I really want it 'fixed' now though?! Are the repercussions of a year of having water in the boot and under the seat going to materialise in other ways?! I will not give up, I have invested too much time, energy and passion into fighting for what is rightlfully mine - a perfect car... Probably not. If it were me I wouldn't trust the car and I'd always be wondering "what next". If it was me I would be fighting to get it fully repaired and then I would get rid. And my replacement car would not be a Mazda from Hendys! Alternatively you could have the car back now, have it sign written in vinyll down the side (in Mazda brand font) listing all the faults and issues with the car. Someone once did it to landrover and it got there attention. You can read about it here: http://www.dailymail.co.uk/motoring/article-119034...
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mstet
Original Poster
141 posts
59 months
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So, today is day 19 of my car still being at the dealers and day 4 of having no transport I have now spoken with Graeme Fudge, Director of PR and Robert Hancock, Manager of Customer Service at Mazda UK, let's see what materialises... Thanks for all of your posts, you have definitely given me the determination to see this through!
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JonnyFive
26,914 posts
59 months
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Robert Hancock is a good chap, should sort something.
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mstet
Original Poster
141 posts
59 months
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PumpkinSteve
1,815 posts
26 months
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^ I don't think the link is correct, nothing is coming up for me.
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Leptons
1,768 posts
46 months
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mstet said: You're Tulisa? I would've thought a leaky boot was the least of your problems...
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mstet
Original Poster
141 posts
59 months
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Leptons said: You're Tulisa? I would've thought a leaky boot was the least of your problems... Leptons.. That's funny!! 
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PumpkinSteve
1,815 posts
26 months
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Leptons said: You're Tulisa? I would've thought a leaky boot was the least of your problems... Sex tape... leaky boot... there's a joke there somewhere 
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The Crack Fox
8,169 posts
62 months
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Stick to your guns, you've been waaaaay more patient than anyone else would have been, Mazda need to sort their sh*t out ! If you get stuck, drop me a line via my profile, happy to help 
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mstet
Original Poster
141 posts
59 months
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The Crack Fox said: Stick to your guns, you've been waaaaay more patient than anyone else would have been, Mazda need to sort their sh*t out ! If you get stuck, drop me a line via my profile, happy to help Thanks The Crack Fox , much appreciated!
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mstet
Original Poster
141 posts
59 months
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Shaw Tarse
19,325 posts
73 months
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mstet said: Seems to be a link back to this thread?
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