Insurance company issue
Discussion
"If they weren't guilty and these tapes were evidence of this, why pay out?"
"Far more of an issue are all of the cases that Ive seen over the last two days where AF have pulled the carpet out from under new policy holders shortly after inception, for weak and spurious reasons (weak according to insurers who have struggled to explain why when they havent required it), which usually involve AFs retention of a substantial amount of money."
"still haven't gotten a reply on their blatant dishonesty on the "10% discount" to PH/A.N.Other car club member"
"I have had quotes from Flux before (infact I did take a policy with them once I think) and I got the quote then said "Oh yeah I am a member of PH so get their 15% discount too". The guy on the phone said "Oh that's already been applied""
Hello again,
Hopefully the screen shots of the premium breakdowns I posted do show you that the owners club discounts are genuine and to clarify again, these discounts given don’t have to be made up from anywhere else, these are discounts that we have negotiated from the insurers because over the years we’ve proven to them that genuine enthusiasts represent a better risk. They are discounts from the insurance premium, just like any other; no claims bonus or for the age of your vehicle for example.
Rather than it being a case of us “being guilty” and so refunding the premium in this instance, after reviewing the case in full we decided that as opposed to doing anything wrong, we had not met the standards that we like to achieve and could have perhaps done more and so provided a full refund and offered a discounted new premium along with an assurance of having the file personally administered from start to finish by a senior member of our customer relations team.
We don’t cancel policies quickly and keep the money. We allow 42 days after the inception date (so in reality it’s often more like 50+ days if you buy your policy in advance of the date you need cover to start) for clients to provide the necessary information and we will email, send by post, use SMS messages to alert clients where there is the potential that their cover may be at risk. More often than not if a client contacts us before the deadline we can allow an extension in the time frame.
Cancellation may happen sooner if we discover that insurance has been obtained by misrepresentation or if new previously undisclosed information comes to light that makes the risk unacceptable or generates a higher premium that the client does not wish to pay. Cancellation of a policy is seen by us as a last resort as we want as many of our customers to maintain and renew their policies with us for many years. Anything else would be a counter-productive short term view and we’ve always set out to build and maintain long term relationships and for us to be trading successfully for many years into the future.
If a premium is paid in full, the only times that a refund would not be allowed would be if the customer had been involved in an accident/claim whilst on cover and it had not been resolved or on some lower premium classic policies, the insurers do not give refunds after 14 days.
I hope this answers some of the questions or concerns that have been raised in this post.
Cheers
Ash
"Far more of an issue are all of the cases that Ive seen over the last two days where AF have pulled the carpet out from under new policy holders shortly after inception, for weak and spurious reasons (weak according to insurers who have struggled to explain why when they havent required it), which usually involve AFs retention of a substantial amount of money."
"still haven't gotten a reply on their blatant dishonesty on the "10% discount" to PH/A.N.Other car club member"
"I have had quotes from Flux before (infact I did take a policy with them once I think) and I got the quote then said "Oh yeah I am a member of PH so get their 15% discount too". The guy on the phone said "Oh that's already been applied""
Hello again,
Hopefully the screen shots of the premium breakdowns I posted do show you that the owners club discounts are genuine and to clarify again, these discounts given don’t have to be made up from anywhere else, these are discounts that we have negotiated from the insurers because over the years we’ve proven to them that genuine enthusiasts represent a better risk. They are discounts from the insurance premium, just like any other; no claims bonus or for the age of your vehicle for example.
Rather than it being a case of us “being guilty” and so refunding the premium in this instance, after reviewing the case in full we decided that as opposed to doing anything wrong, we had not met the standards that we like to achieve and could have perhaps done more and so provided a full refund and offered a discounted new premium along with an assurance of having the file personally administered from start to finish by a senior member of our customer relations team.
We don’t cancel policies quickly and keep the money. We allow 42 days after the inception date (so in reality it’s often more like 50+ days if you buy your policy in advance of the date you need cover to start) for clients to provide the necessary information and we will email, send by post, use SMS messages to alert clients where there is the potential that their cover may be at risk. More often than not if a client contacts us before the deadline we can allow an extension in the time frame.
Cancellation may happen sooner if we discover that insurance has been obtained by misrepresentation or if new previously undisclosed information comes to light that makes the risk unacceptable or generates a higher premium that the client does not wish to pay. Cancellation of a policy is seen by us as a last resort as we want as many of our customers to maintain and renew their policies with us for many years. Anything else would be a counter-productive short term view and we’ve always set out to build and maintain long term relationships and for us to be trading successfully for many years into the future.
If a premium is paid in full, the only times that a refund would not be allowed would be if the customer had been involved in an accident/claim whilst on cover and it had not been resolved or on some lower premium classic policies, the insurers do not give refunds after 14 days.
I hope this answers some of the questions or concerns that have been raised in this post.
Cheers
Ash
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