The Car Salesman's Thread Vol 2
Discussion
burriana said:
HTP99 said:
TheLordJohn said:
POORCARDEALER said:
burriana said:
HTP99 said:
+ £99 "admin fee"!
Can you paste the link that you are looking at please. I can't find the car if I try evanshalshaw.com main site, I had to go round the houses to find it and it didn't mention the Vehicle Status Check.Basically what the VSC covers is all the DVLA paperwork and the HPi certificate. I am always up front about that fee and that we would rather separate it off and be up front and transparent with it than hide it in the window price. It also means that we can guarantee that the window price is the lowest in the local market area. Some dealers hide the charges within the price, we don't.
Every dealer has ways of doing things that others don't agree with. But then I guess there are some here that are just too perfect for words.
It is a way of ensuring that the window price is the lowest it can be. No more underhand than all the extra airline charges, extra holiday charges, extra "optional" service charge at restaurants that automatically gets added to the bill and so on. Yes, it would be lovely if we could all play on the same level playing field. Be a lot easier too.
As you have stated, twice now, it enables EH to have the lowest window price, so really that is misleading as someone comes in off the website expecting a car to be £7495 when infact it's actually £99 more, it's just a misleading way of making you appear cheaper than you actually are.
Optional service charge at a restaurant is exactly that, "optional", if you price a flight or holiday up you don't have to take the insurance, you can take less luggage and you don't have to have the priority seating, all these things are optional extras, with EH it seems that this VSC charge is infact compulsory.
On a genuine note, how much hassle and issue does the VSC charge generate with customers, I know for a fact that if I had come to see a car that turned out to be £100 more than actually advertised I would be extremely pissed off and would turn around and walk away?
It genuinely causes me no hassle at all. It is on a sticker on all the windscreens and I mention it right up front when I explain the EH pricing.
I'm not going to expand any further as it will just turn into an argument. I was hoping that, apart from the odd one, we were all roughly on the same side in this thread. Yes, there are differences in practice but we all do roughly the same job, deal with roughly the same people and sell roughly the same ca.... oh, hang on, I've just remembered Mark Mullen and LHD
I'm not going to expand any further as it will just turn into an argument. I was hoping that, apart from the odd one, we were all roughly on the same side in this thread. Yes, there are differences in practice but we all do roughly the same job, deal with roughly the same people and sell roughly the same ca.... oh, hang on, I've just remembered Mark Mullen and LHD
any of you lot seen the us tv show called car lot rescue?
its a bit like ramsays nightmares but with crappy car sales firms. the "ramsay" is a texan with the big hat and a set of steer horns on his car, very confrontational and doesnt take any crap.
its not the best tv show by a long shot but might be of interest to you.
its a bit like ramsays nightmares but with crappy car sales firms. the "ramsay" is a texan with the big hat and a set of steer horns on his car, very confrontational and doesnt take any crap.
its not the best tv show by a long shot but might be of interest to you.
burriana said:
Studio117 said:
It's a classic shyster sales technique.
Show a low price and then screw the customer with 'admin' fees which make the product no cheaper than anyone else.
I see you have a similar occupation Show a low price and then screw the customer with 'admin' fees which make the product no cheaper than anyone else.
Would you shop at tesco if you were suddenly told its an extra fiver when you arrived at the till?
Like f
k you would.Nothing personal btw. Just don't like those hidden costs which nine times out of ten aren't made clear from the start.
Studio117 said:
It's a classic shyster sales technique.
Show a low price and then screw the customer with 'admin' fees which make the product no cheaper than anyone else.
Totally agree, gives car salespeople a bad name when regrettably its down to some tool in the higher management within a company, but they would never be the bad ones of course.Show a low price and then screw the customer with 'admin' fees which make the product no cheaper than anyone else.
whoami said:
mercfunder said:
Studio117 said:
Indeed.
Would you shop at tesco if you were suddenly told its an extra fiver when you arrived at the till?
Like fk you would.
Tried booking a flight on Easyjet, Ryanair or Jet 2 recently?Would you shop at tesco if you were suddenly told its an extra fiver when you arrived at the till?
Like f
k you would.mercfunder said:
whoami said:
mercfunder said:
Studio117 said:
Indeed.
Would you shop at tesco if you were suddenly told its an extra fiver when you arrived at the till?
Like fk you would.
Tried booking a flight on Easyjet, Ryanair or Jet 2 recently?Would you shop at tesco if you were suddenly told its an extra fiver when you arrived at the till?
Like f
k you would.People in the motor trade are generally an open minded bunch, the fact that the vast majority think it sucks must indicate its level of underhandness.
Personally, and as someone who runs a garage I think it stinks to high heaven, fuels the motors trades bad name even further, and I am surprised trading standards have not come down hard on EH
Personally, and as someone who runs a garage I think it stinks to high heaven, fuels the motors trades bad name even further, and I am surprised trading standards have not come down hard on EH
POORCARDEALER said:
People in the motor trade are generally an open minded bunch, the fact that the vast majority think it sucks must indicate its level of underhandness.
Personally, and as someone who runs a garage I think it stinks to high heaven, fuels the motors trades bad name even further, and I am surprised trading standards have not come down hard on EH
Personally, and as someone who runs a garage I think it stinks to high heaven, fuels the motors trades bad name even further, and I am surprised trading standards have not come down hard on EH
Studio117 said:
Would you shop at tesco if you were suddenly told its an extra fiver when you arrived at the till?
Like fk you would.
No, but I also wouldnt get to the end of my shop, and try to get 5-10% off, the milk thrown in free, with a paper, and maybe a lift to the carpark, and someone to put the shopping in the car for me? Like f
k you would.But you like to haggle the price of the car, get a tank of fuel, a set of mats, or have it delivered?
Not that I have anything against a bit of a bargain, and no, I dont agree with EH's policy, but just think of it working both ways too
The group I used to work for had a £49 admin fee for a year or two. All the salesmen were against it, the only prior warning customers had was a sign on all our desks detailing what it was for.
In addition to HPI and DVLA paperwork etc it also included 15 Ltrs of fuel. Generally the majority of people just accepted it but the odd customer would kick off. We then had to ask the sales manager to waive the fee, which he did rather than loose a sale obviously. Customer then thought they had negotiated hard and rarely asked for anything else, such as mats, flaps, full tank, RFL etc.
The SM used to get a bking from above if we didn't get at least 90% of customers to pay it.
In addition to HPI and DVLA paperwork etc it also included 15 Ltrs of fuel. Generally the majority of people just accepted it but the odd customer would kick off. We then had to ask the sales manager to waive the fee, which he did rather than loose a sale obviously. Customer then thought they had negotiated hard and rarely asked for anything else, such as mats, flaps, full tank, RFL etc.
The SM used to get a b
king from above if we didn't get at least 90% of customers to pay it. As a mere punter, I find supermarkets far more devious than car salesmen. I have to look at the bottom shelves to get the best price, not regard the eye-level price which is dearer, then there are the "two for one" is dearer than one alone, then there are the end-of-aisle "specials" which are dearer than if you pick them up elsewhere in the shop, vegetables in packets are twice the price of loose, and so on. Then there are the on-line rip-offs. Waitrose show Yorkshire tea at £6 for 250 and say they've compared their price to Tesco. Yes they have, but Asda is £4 so one third cheaper but they don't say that. No, supermarkets are far more exhausting and stressful than buying a car, and we have to repeat the process every week, not every few years too.
Personally, I find the above comment inflammatory and derogatory, deserving an exclusion period for you to calm down. Each business has the right to operate as they see fit, and while you might not agree, it is their right. Once again, as a punter I do my own research, form my own opinions, and will form my own judgement. If the price-to-change is less even allowing for this charge am I the loser? Not a bit, because elsewhere I might not get the same price.
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