Should a dealer provide two keys for a second hand car?
Discussion
rallycross said:
Should customers always provide keys when trading in?
Many don't
It depends. Most will have two keys if you're lucky. A main key, a spare and a valet key seems rare for most used cars. I was lucky, my car came with the main key and a spare from Peugeot with a credit card sized dealer tag on it!Many don't
Bad luck OP 
We had the EXACT same thing last year, again witha Volvo - bought V70 from a dealer, no spare.
I wasn't too fussed at the time as I have a lot of friends in the trade and figured I'd get another one sorted for £70 or so.
BZZZZT! Wrong. Volvo keys are apparently the worst, and it's dealer only. £240
We just changed it for another V70 but a AWD, and I was quite careful to check that it came with a spare.
We had the EXACT same thing last year, again witha Volvo - bought V70 from a dealer, no spare.I wasn't too fussed at the time as I have a lot of friends in the trade and figured I'd get another one sorted for £70 or so.
BZZZZT! Wrong. Volvo keys are apparently the worst, and it's dealer only. £240
We just changed it for another V70 but a AWD, and I was quite careful to check that it came with a spare.
Essentially, you're buying a used car. That means it isn't going to be in as new condition - things will be worn, broken, damaged and lost - hence the saving over new.
Where do you draw the line? Not sure really - I wouldn't expect a dealer to replace a missing spanner from the tool kit or a missing parcel shelf. A key? Maybe, but it depends on the value of the car and the cost of the key. Arranging it after they've got your money will be infinitely more difficult though.
Where do you draw the line? Not sure really - I wouldn't expect a dealer to replace a missing spanner from the tool kit or a missing parcel shelf. A key? Maybe, but it depends on the value of the car and the cost of the key. Arranging it after they've got your money will be infinitely more difficult though.
TeaVR said:
User33678888 said:
How many previous owners does it have? It is worth giving them a call, explaining the situation and offering a bottle of scotch. Speaking from experience here.
1 previous owner. Dealer is going to call her. If I get no joy I will call her.I appreciate that I should have been more thorough in the transaction. An expensive lesson to learn and probably tough cheese!
If the dealer can sort things out then great. I will of course give him the opportunity to do so.
For all those dealers that read this, I appreciate that you can't check every piece of equipment is in place on every car. However, things like spare keys I feel are a different issue. The bottom line is that if this isn't sorted by the dealer, I would never use him again and certainly wouldn't recommend him. I think for the price of a spare key, it's a silly attitude. I wouldn't run my business that way.
Thanks for all the responses and pointers on this. Very much appreciated!
with all due respect as previously mentioned, if the car has been discounted etc etc there simply isnt the money in the car to do this, if it was a condition of the sale then fair enough
Ta
Mave said:
Do they have to ask about spare wheel as well? I would expect a dealer to point out any of the original supply items which were missing, especially the less obvious ones!
If you bought a car without looking in the boot and checking under the carpet, then you are VERY naive! One of the first places you should check for crash damage when inspecting a car before purchase.calibrax said:
If you bought a car without looking in the boot and checking under the carpet, then you are VERY naive! One of the first places you should check for crash damage when inspecting a car before purchase.
Mmaybe my point was too subtle. Buying privately, I expect sold as seen. Buying from a dealer, I expect the car to be as advertised, so if there are standard fitment bits missing which represent a significant % of the value of the car, I'd either expect the dealer to be very clear before negotiations, or very helpful afterwards.WeirdNeville said:
I also don't like the idea of spare keys to my car floating about somewhere.
This ^^^^ I wouldn't buy any decent car that's missing a coded key that disarms the immobiliser/alarm. If it was stolen and recovered with no ignition damage good luck claiming on your insurance.TVR1 said:
What a stupid statement.
I can assure you, inflation kits are not cheaper than a replacement wheel/tyre.
I have two invoices in my hand. Compressor kit, brand new, £20.00 plus VAT, spare wheel with used tyre £70.00 NO VAT. I take your point, you're absolutely right it was a stupid comment.I can assure you, inflation kits are not cheaper than a replacement wheel/tyre.
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