Would a dealer get uppity?
Discussion
spats said:
POORCARDEALER said:
I may put my own scanner on a car if I felt so inclined, but any herbert plugging their computer into MY vehicles. No
But as long as yuo are willing to plug your unit in, it deso the same for the customer as plugging theirs in.I think I'd just laugh.
I'd probably let you do it and then get the rest of the team to come and have a giggle to.
I'd then try to take a surreptitious photograph and post it on Pistonheads.
I'd then hand you your anorak on the way out.
All of the above is completely tounge in cheek of course but what I wouldn't do however, is sell you a car.
I'd probably let you do it and then get the rest of the team to come and have a giggle to.
I'd then try to take a surreptitious photograph and post it on Pistonheads.
I'd then hand you your anorak on the way out.
All of the above is completely tounge in cheek of course but what I wouldn't do however, is sell you a car.
markmullen said:
spats said:
POORCARDEALER said:
I may put my own scanner on a car if I felt so inclined, but any herbert plugging their computer into MY vehicles. No
But as long as yuo are willing to plug your unit in, it deso the same for the customer as plugging theirs in.What if the customer screws something up? Are they going to pay? Or is it the dealership left with a repair bill?
Motorrad said:
I suppose then the solution to this is to spend 5 minutes doing a diagnostics check in front of the customer if they requested it. I imagine all the car dealers on the thread would be delighted to do that. 
More than happy to do it here - my techs will always come out and plug-in if it helps me deal.I am wondering how broad the definition of not letting someone do something would get. I know a reasonable amount about cars and I take a comprehensive check list with me along with a torch when I go to check out a car.
Several times I have been looking at a car at a dealers when I have been told to get lost as soon as I have got out my torch and checklist. Note that I 'm not carrying any tools or looking to take stuff apart, just an initial check of brake pads, quick look at the bushes, suspension, any known rust traps etc .Just a quick check that everything mechanical passes a visual inspection before I start looking for a deal. If a deal was done then I'd want a proper look before handing over the cash , or more likely just get an AA inspection.
It seems very odd that people are prepared to hand over £10k+ without even looking under the bonnet but this is what dealers seem to expect and they dont like it when I start poking around.
And I am always polite, never give any attitude as I want the dealer onside when I start negotiating.
This doesnt seem to be the same at franchised dealers, last 2 I went to even got me a cup of coffee while I was poking around. Probably why I ended up at a proper Jag dealer last time around - yes I paid a bit of a premium but I got an excellent warranty and all the little things that needed doing were sorted before I picked it up.
Several times I have been looking at a car at a dealers when I have been told to get lost as soon as I have got out my torch and checklist. Note that I 'm not carrying any tools or looking to take stuff apart, just an initial check of brake pads, quick look at the bushes, suspension, any known rust traps etc .Just a quick check that everything mechanical passes a visual inspection before I start looking for a deal. If a deal was done then I'd want a proper look before handing over the cash , or more likely just get an AA inspection.
It seems very odd that people are prepared to hand over £10k+ without even looking under the bonnet but this is what dealers seem to expect and they dont like it when I start poking around.
And I am always polite, never give any attitude as I want the dealer onside when I start negotiating.
This doesnt seem to be the same at franchised dealers, last 2 I went to even got me a cup of coffee while I was poking around. Probably why I ended up at a proper Jag dealer last time around - yes I paid a bit of a premium but I got an excellent warranty and all the little things that needed doing were sorted before I picked it up.
I have a moderate level of mechanical and electronic knowledge and I wouldn't expect to do it for the reasons posted above. It's a good thought however, and is something I did evaluate myself.
The best you can do is check that the correct idiot lights are illuminated when the ignition is turned to position two.
The best you can do is check that the correct idiot lights are illuminated when the ignition is turned to position two.
We're always happy to take a car to our workshop and get it up on a ramp, with one of our marque expert mechanics, to show a customer around. Included in this we'll show them through the car's diagnostics with our specialist systems tester which cost many thousands of pounds (and is constantly updated, also at a cost of thousands of pounds a year).
There is a massive difference between that and letting a customer loose with their own tools (of unknown provenance) and hoping they know how to use them without damaging the car.
To those decrying this approach, look at it another way, if you were selling your car privately how would you feel about some random having a play with a fleabay special Mickey Mouse tester on it? Only the scale is difference when working in a dealer.
There is a massive difference between that and letting a customer loose with their own tools (of unknown provenance) and hoping they know how to use them without damaging the car.
To those decrying this approach, look at it another way, if you were selling your car privately how would you feel about some random having a play with a fleabay special Mickey Mouse tester on it? Only the scale is difference when working in a dealer.
If I was selling a car and you turned up with one of them I would show you the door, I like to be fair and when I was selling cars I made sure they where the best they could be etc, bad traders have possibly given everyone a bad name but I would take that as a kick in the balls and you would get my back up.
Carl
Carl
I wouldn't allow it either. Too much risk of damage to expensive parts. If someone wanted to jack a car up to look underneath, I'd be positioning the jack myself. Or taking a swipe of a credit card to cover the inevitable mashing of sill. Since the vast majority of people that "think" they can inspect and/or work on cars. Are more s
t than X factor.
As above, more than welcome to buy elsewhere
t than X factor.As above, more than welcome to buy elsewhere
OBD w
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