Electric garage doors - essati?
Discussion
Had a new door fitted yesterday, made by Glideroll and chose the most expensive of three quotes because of the quality of the product and I had confidence in the installation method.
Great job was done and they were able to move the door forwards giving me an extra 200mm space and 30mm width
Cost was 1400 for an insulated roller shutter door
Great job was done and they were able to move the door forwards giving me an extra 200mm space and 30mm width
Cost was 1400 for an insulated roller shutter door
Edited by Vacumatic on Tuesday 28th April 11:33
Seeing that posts on this subject a few years old I thought id join to update it a bit.
Not had my door fitted yet so cant comment on workmanship etc but I can on price which most are probably interested in.
I took the full bells and whistles package at a cost of £1149.
Comes with 2 remotes of which I only need one. The main point for me was the one press and the door which is alarmed raises and lowers. Where as with the standard as mentioned you have to continuously press and hold. Though he didn't have that door to demo so may have been a crock.
Also and I'm interested in what other experience is here, he upgraded me for "free" to 77mm slats rather than the 55mm ones. My neighbour has Essati doors and paid £700. I didn't ask many questions but know he was very happy with it. I guess he got the basic version and my extra £449 was either they saw me coming or worth it for the thicker slats (lathes), alarm, extra fob, press and go, internal light and roller cover.
Not had my door fitted yet so cant comment on workmanship etc but I can on price which most are probably interested in.
I took the full bells and whistles package at a cost of £1149.
Comes with 2 remotes of which I only need one. The main point for me was the one press and the door which is alarmed raises and lowers. Where as with the standard as mentioned you have to continuously press and hold. Though he didn't have that door to demo so may have been a crock.
Also and I'm interested in what other experience is here, he upgraded me for "free" to 77mm slats rather than the 55mm ones. My neighbour has Essati doors and paid £700. I didn't ask many questions but know he was very happy with it. I guess he got the basic version and my extra £449 was either they saw me coming or worth it for the thicker slats (lathes), alarm, extra fob, press and go, internal light and roller cover.
ryantcb said:
Seeing that posts on this subject a few years old I thought id join to update it a bit.
Not had my door fitted yet so cant comment on workmanship etc but I can on price which most are probably interested in.
I took the full bells and whistles package at a cost of £1149.
Comes with 2 remotes of which I only need one. The main point for me was the one press and the door which is alarmed raises and lowers. Where as with the standard as mentioned you have to continuously press and hold. Though he didn't have that door to demo so may have been a crock.
Also and I'm interested in what other experience is here, he upgraded me for "free" to 77mm slats rather than the 55mm ones. My neighbour has Essati doors and paid £700. I didn't ask many questions but know he was very happy with it. I guess he got the basic version and my extra £449 was either they saw me coming or worth it for the thicker slats (lathes), alarm, extra fob, press and go, internal light and roller cover.
Try and get back in touch for after sales or repair..... Not had my door fitted yet so cant comment on workmanship etc but I can on price which most are probably interested in.
I took the full bells and whistles package at a cost of £1149.
Comes with 2 remotes of which I only need one. The main point for me was the one press and the door which is alarmed raises and lowers. Where as with the standard as mentioned you have to continuously press and hold. Though he didn't have that door to demo so may have been a crock.
Also and I'm interested in what other experience is here, he upgraded me for "free" to 77mm slats rather than the 55mm ones. My neighbour has Essati doors and paid £700. I didn't ask many questions but know he was very happy with it. I guess he got the basic version and my extra £449 was either they saw me coming or worth it for the thicker slats (lathes), alarm, extra fob, press and go, internal light and roller cover.
Took me a while to track them down through some sleuthing. Parts have a long lead so you have to be patient.
Long story short, I thought I'd lost money I paid them for a repair. When I did get hold of them, it turned out it was all good. Just poor comms and crap paperwork.
No lazyness, just could be better at informing customers whats going on. All in all, a good product and good fitters.
Don't use Essati, I did about 15 months ago, I bought a double roller door with alarm and manual override and 2 fobs for about £2k, 3 days after warranty had expired I pressed the button for it to open and walked into my garage, the door didn't stop going up on the upper limit - it came out of the runners and pulled through the bolts holding it to the motor and it then landed on my head knocking me out! And causing me severe back damage. If it had hit one of my children it would have killed them!
Trying to get them to fix it was a nightmare even though I knew I had to pay. Eventually they agreed to send somebody out to fix it in 3 weeks! They never turned up despite me phoning 3 times that day and being assured they would.
I then did some digging and Essati went bankrupt of filed for bankruptcy in Dec 2015. They are trading under another name.
I saw an advert on the internet about a local company that did garage door repairs the same day I spoke to the bloke and he said he wouldn't touch the door - he said he would be liable for any future damage and the door "was cheap Chinese rubbish" he would fit a new door for me though........ A UK made one with a 5 year guarantee.
Trying to get them to fix it was a nightmare even though I knew I had to pay. Eventually they agreed to send somebody out to fix it in 3 weeks! They never turned up despite me phoning 3 times that day and being assured they would.
I then did some digging and Essati went bankrupt of filed for bankruptcy in Dec 2015. They are trading under another name.
I saw an advert on the internet about a local company that did garage door repairs the same day I spoke to the bloke and he said he wouldn't touch the door - he said he would be liable for any future damage and the door "was cheap Chinese rubbish" he would fit a new door for me though........ A UK made one with a 5 year guarantee.
Edited by simonr100 on Friday 24th June 21:13
STAY WELL CLEAR !!
Everything is fine until the cheap doors fail !!
Customer service is atrocious. They will make all sorts of excuses the main one being "parts are on order" but will take 6 to 8 weeks. They will keep stringing you along until you give up and go away.
I have currently been calling customer service number for 10 days. It diverts to another number and you get the answerphone and no-one ever calls back. However, you will get straight through to the sales numbers (surprise surprise) and they will tell you "oh we only deal with sales, you are calling the correct number for customer service, just keep calling that".... hopeless.
Buy them if you want cheap doors but be prepared to replace from another company when they fail and kiss goodbye to the money you already spent.
Everything is fine until the cheap doors fail !!
Customer service is atrocious. They will make all sorts of excuses the main one being "parts are on order" but will take 6 to 8 weeks. They will keep stringing you along until you give up and go away.
I have currently been calling customer service number for 10 days. It diverts to another number and you get the answerphone and no-one ever calls back. However, you will get straight through to the sales numbers (surprise surprise) and they will tell you "oh we only deal with sales, you are calling the correct number for customer service, just keep calling that".... hopeless.
Buy them if you want cheap doors but be prepared to replace from another company when they fail and kiss goodbye to the money you already spent.
Risotto said:
Unless you live near them you'd have to fit the door yourself but these people have been repeatedly recommended to me.
http://www.auto-roll.com/
Had auto roll at my last two houses, dead easy to fit it you do it yourself. http://www.auto-roll.com/
Got the high security one at the moment and it was £650 supply only delivered if i remember correctly. Fantastic quality.
Do not use the company or under its new name..
Had problems from the outset, the fitters here came from Manchester, looked like they had just come out of prison!
Lots of screws, rubbish, left behind in fitting. Then we have had big problems with the door folding over on itself, fitters came (twice) took photographs and agreed with us that there was a problem, only to have a man from 'head office' ring, to say WE had 'damaged it' (despite our 10 years 'guarantee' ((within 12 months)) and only using it as a garage door. He told us we needed a new door curtain (we declined), at our expense.we continued to struggle with it, this last week it has given up all together, now jammed shut (after car taken out), it came out of the guides and just missed my wife when door falling, took forever to get it back into the guides to find the edges badly damaged and jammed. Not at all pleased to say the least, a considerable amount of money lost forever. We did try leaving reviews on their own webpage but as they moderated them they were never published. Rubbish company using cheap and unsuitable materials.
Had problems from the outset, the fitters here came from Manchester, looked like they had just come out of prison!
Lots of screws, rubbish, left behind in fitting. Then we have had big problems with the door folding over on itself, fitters came (twice) took photographs and agreed with us that there was a problem, only to have a man from 'head office' ring, to say WE had 'damaged it' (despite our 10 years 'guarantee' ((within 12 months)) and only using it as a garage door. He told us we needed a new door curtain (we declined), at our expense.we continued to struggle with it, this last week it has given up all together, now jammed shut (after car taken out), it came out of the guides and just missed my wife when door falling, took forever to get it back into the guides to find the edges badly damaged and jammed. Not at all pleased to say the least, a considerable amount of money lost forever. We did try leaving reviews on their own webpage but as they moderated them they were never published. Rubbish company using cheap and unsuitable materials.
leemingresident said:
Do not use the company or under its new name..
Had problems from the outset, the fitters here came from Manchester, looked like they had just come out of prison!
Lots of screws, rubbish, left behind in fitting. Then we have had big problems with the door folding over on itself, fitters came (twice) took photographs and agreed with us that there was a problem, only to have a man from 'head office' ring, to say WE had 'damaged it' (despite our 10 years 'guarantee' ((within 12 months)) and only using it as a garage door. He told us we needed a new door curtain (we declined), at our expense.we continued to struggle with it, this last week it has given up all together, now jammed shut (after car taken out), it came out of the guides and just missed my wife when door falling, took forever to get it back into the guides to find the edges badly damaged and jammed. Not at all pleased to say the least, a considerable amount of money lost forever. We did try leaving reviews on their own webpage but as they moderated them they were never published. Rubbish company using cheap and unsuitable materials.
Your door problem sounds exactly like my Essati door problem, I too thought my door had jammed after the same problem but I managed to prise a gap at the bottom of the door(where it touches the ground) and then I lifted the door a couple of foot and put some wood to hold it there. When I crawled under the door to see what had happened from the inside I saw that the bolts that held the roller door to the motor had pulled through. If you're has done this it's a very easy, very quick and cheap fix. Get some large flat washers and reuse the bolts through the existing holes, the door works after.Had problems from the outset, the fitters here came from Manchester, looked like they had just come out of prison!
Lots of screws, rubbish, left behind in fitting. Then we have had big problems with the door folding over on itself, fitters came (twice) took photographs and agreed with us that there was a problem, only to have a man from 'head office' ring, to say WE had 'damaged it' (despite our 10 years 'guarantee' ((within 12 months)) and only using it as a garage door. He told us we needed a new door curtain (we declined), at our expense.we continued to struggle with it, this last week it has given up all together, now jammed shut (after car taken out), it came out of the guides and just missed my wife when door falling, took forever to get it back into the guides to find the edges badly damaged and jammed. Not at all pleased to say the least, a considerable amount of money lost forever. We did try leaving reviews on their own webpage but as they moderated them they were never published. Rubbish company using cheap and unsuitable materials.
Not ideal but nobody would fix my door they said they were crap quality and that I needed a new door.
My Essati door has broken twice and as they have changed name and gone into administration under both Essati and Vecelli, I've given up trying to get them to fix it and have ordered a new one from a decent company.
I understand that they have recently started up again under the name Roman. You should not touch them with a barge pole. Hopefully trading standards will sort them out.
I understand that they have recently started up again under the name Roman. You should not touch them with a barge pole. Hopefully trading standards will sort them out.
I made the mistake of buying an Essati Roller Door in October 2015, it started to show faults after 11 months so I rang them. I was put through to Paul Kelly Warranties and they advised me that Essati had gone bust in July 2016. They were happy to carry out the repair at a cost, if I had the additional 9 years warranty, the costs would be £65 call out and £45 per hour payment to be made to the engineer. I said no and called out a local garage door company, who charge nothing to come and look. He said that Essati were well known in the industry for this type of trading. By the way, guess who acquired Essati, Paul Kelly former owner of Essati. You have been warned buy at your peril.
Randy1938
Randy1938
Why don't all we disgruntled ex customers of Essati get together and take them to small claims court, sharing the costs. Citizens Advice Bureau tells me we would have a good case for recompense.
"Goods must be of merchantable quality". I would think this also means the additional 9 years warranty?
Randy1938
"Goods must be of merchantable quality". I would think this also means the additional 9 years warranty?
Randy1938
Randy1938 said:
Why don't all we disgruntled ex customers of Essati get together and take them to small claims court, sharing the costs. Citizens Advice Bureau tells me we would have a good case for recompense.
"Goods must be of merchantable quality". I would think this also means the additional 9 years warranty?
Randy1938
I've reported them to The Trading Standard, BBC Watchdog, it require more people to do this, it will save others from getting ripped off. They were called Vecilli Home Improvements, Essati Garage Doors. They are now trading as Roman Garage Doors, A Family run Business. P. Kelly name is on all the business. Don't trade with them, They want £90 for a 10 year warranty then if you have a problem with your door you will be put in contact with P. Kelly Warranties. Who want to charge you. it took me 6 weeks before I managed to contact anyone, only to be told Essati had gone bust. It's all carried out with emails to a Sandra B. "Goods must be of merchantable quality". I would think this also means the additional 9 years warranty?
Randy1938
Hi all
I write to you as a former employee of Seguro/Essati/Vecelli/Romania Doors (now its 4 incarnation since 2013).
Firstly, do not be fooled by the 'offer'. The price has been 699 for a basic white door since at least 2013. A basic Google search will show the Advertising Standards Agency have reprimanded them in the past for this.
Secondly, the build quality is average but I would regularly get calls regarding broken doors, known faults as listed above regarding the motor failing or recoiling past where it should do.
Thirdly, DO NOT TAKE OUT THE WARRANTY. How this has been allowed is beyond me. It is sold to you as a 10 year warranty and in the name of Paul Kelly the owner, not the company so if the company goes bust, you're still covered. This is untrue as they will use a company going bust as an excuse for not repairing your door under the warranty. Oh, and the warranty is NOT insurance backed.
Further, Paul Kelly has headed up many businesses (Seguro, Essati, Vecelli to name but a few) which have failed. His son, Graham Kelly, and his wife, Lavaneya Kelly, are appointed as directors of the companies in order than Paul can keep his reputation 'clean'.
And if that wasn't enough, the company have recently been contacted by BBC Watchdog who have received a large number of complaints about the company.
In summary, the cost may seem good but it's a false economy. Use a reputable company whose doors are durable and last, not cheap Russian (not Chinese for the record) aluminium.
I write to you as a former employee of Seguro/Essati/Vecelli/Romania Doors (now its 4 incarnation since 2013).
Firstly, do not be fooled by the 'offer'. The price has been 699 for a basic white door since at least 2013. A basic Google search will show the Advertising Standards Agency have reprimanded them in the past for this.
Secondly, the build quality is average but I would regularly get calls regarding broken doors, known faults as listed above regarding the motor failing or recoiling past where it should do.
Thirdly, DO NOT TAKE OUT THE WARRANTY. How this has been allowed is beyond me. It is sold to you as a 10 year warranty and in the name of Paul Kelly the owner, not the company so if the company goes bust, you're still covered. This is untrue as they will use a company going bust as an excuse for not repairing your door under the warranty. Oh, and the warranty is NOT insurance backed.
Further, Paul Kelly has headed up many businesses (Seguro, Essati, Vecelli to name but a few) which have failed. His son, Graham Kelly, and his wife, Lavaneya Kelly, are appointed as directors of the companies in order than Paul can keep his reputation 'clean'.
And if that wasn't enough, the company have recently been contacted by BBC Watchdog who have received a large number of complaints about the company.
In summary, the cost may seem good but it's a false economy. Use a reputable company whose doors are durable and last, not cheap Russian (not Chinese for the record) aluminium.
I wish I'd known all of this before I had them to fit my door, I also took out the 10 year P. Kelly Warranty £90 only to be told we charge £135 call out + Labour because Essati have stopped trading . I've got another company in to sort out my problem the first comment, Chinese rubbish. Cost £250 to get it fixed. Trading Standards, BBC Watch Dog etc. the more who report them the better, this will not get my money back but it could stop others from getting rip off.
Essati/Roman/P.Kelly, all in cahoots with each other, like the many stories above my roller doors caught something, then the safety mechanism kicked in and the door went up, only then to wind itself up in the top roller part, causing damage to two slats.
Amazingly reps from P.Kelly came out and before I said anything, they told me the resultant damage was caused through Accident Damage. NO says I !! I pointed out the safety mechanism is supposed to operate that way, what is not supposed to happen is the roller top to become entangled causing damage to two slats. They simply wouldn't have it and, kept arguing saying they were independent contractors from Kent who had to charge £135 call out plus the two slats could be replaced for about £40, so £175 to fix. The warranty excludes accidental damage! I kept pointing out the failure of the doors was not the accident, it was down to the poor quality or failure of the safety mechanism. They wouldn't have and said they would not call out again. Total waste of time....avoid like the plague! Use a small independent company local to your home, pay the extra, my doors costing over a £1000 in 2015, now needs fixing and P.Kelly will do nothing about it but charge me more to fix. Useless
Amazingly reps from P.Kelly came out and before I said anything, they told me the resultant damage was caused through Accident Damage. NO says I !! I pointed out the safety mechanism is supposed to operate that way, what is not supposed to happen is the roller top to become entangled causing damage to two slats. They simply wouldn't have it and, kept arguing saying they were independent contractors from Kent who had to charge £135 call out plus the two slats could be replaced for about £40, so £175 to fix. The warranty excludes accidental damage! I kept pointing out the failure of the doors was not the accident, it was down to the poor quality or failure of the safety mechanism. They wouldn't have and said they would not call out again. Total waste of time....avoid like the plague! Use a small independent company local to your home, pay the extra, my doors costing over a £1000 in 2015, now needs fixing and P.Kelly will do nothing about it but charge me more to fix. Useless
Need an electric sectional garage door and was thinking either Garador or Hormann. Quality more important than cheapest. Was going to get fitted by a local builder unless this is a bad idea for some reason. Any thoughts?
Reading through thread it seems like garage doors are one of those things that seems a simple purchase, but can turn out a nightmare.
Reading through thread it seems like garage doors are one of those things that seems a simple purchase, but can turn out a nightmare.
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