How do VW (and Audi) do it?

How do VW (and Audi) do it?

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Discussion

NPI

1,310 posts

125 months

Saturday 25th January 2014
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krisdelta said:
We had a MkV Golf that cost more to run than my M3 at the time - had to replace pretty much the whole fuelling system, pump, HT, plugs, coil packs, EGR. On top of that the A/C compressor failed, wheels corroded badly, alternator failed and it was very thirsty.

We have a Mk6 now...
I'm intrigued to know why, having been through that with one Golf, you then replaced it with another?

matchmaker

8,510 posts

201 months

Saturday 25th January 2014
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AnotherClarkey said:
It is a puzzle. Most of the VAG brands languish in the very average to poor sections of reliability surveys and are often outperformed by brands like Citroen (which in my personal experience were far more reliable than VW's I owned) yet the image persists. I can only agree that it must be a triumph of marketing.
Skoda?

g3org3y

20,666 posts

192 months

Saturday 25th January 2014
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gvij said:
I think they are an amazing company, way ahead of Daimler , BMW, Toyota, Ford, GM , Renault , Mazda etc
rofl

Because fanboi?

AnotherClarkey

3,602 posts

190 months

Saturday 25th January 2014
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matchmaker said:
AnotherClarkey said:
It is a puzzle. Most of the VAG brands languish in the very average to poor sections of reliability surveys and are often outperformed by brands like Citroen (which in my personal experience were far more reliable than VW's I owned) yet the image persists. I can only agree that it must be a triumph of marketing.
Skoda?
That is why I said most. The cars tend to be simpler and I rate the Czechs as better engineers than the Germans.

daemon

35,912 posts

198 months

Saturday 25th January 2014
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Ved said:
Marketing
where, in the last 20 years, have they marketed themselves as reliable?

JackReacher

2,133 posts

216 months

Saturday 25th January 2014
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Interesting how there a few people on this thread who've had problems and then gone out and bought another VAG. Is it the brand or is it that they are good cars that bring you back?

Me and my gf have owned 4 VAGs in the past and all but one was reliable with only minor niggles. No worse than Japanese cars we've also had except for a Honda where absolutely nothing went wrong at all!

I do wonder whether some of the problems are due to pushing boundaries and innovation on engines compared to most other manufacturers, like the 1.4TSI engine etc. More potential fir problems compared to older tech.

obob

4,193 posts

195 months

Saturday 25th January 2014
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I've had a fair few German cars, the older late 90s/early 00s stuff seems to be the most reliable with the new stuff being pretty poor in that regard.

Whereas jap cars seem to be in a different league in terms of reliability. My integras and civics got hammered to within an inch of their lives and never had any problems. But then I also had a Passat that had done over 200k, in the end I scrapped it because water came in through the window seals and soaked the carpets and mould etc. But it was outside for over 6 month, and still started first time. No idea how!

aw51 121565

4,771 posts

234 months

Saturday 25th January 2014
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AnotherClarkey said:
matchmaker said:
AnotherClarkey said:
It is a puzzle. Most of the VAG brands languish in the very average to poor sections of reliability surveys and are often outperformed by brands like Citroen (which in my personal experience were far more reliable than VW's I owned) yet the image persists. I can only agree that it must be a triumph of marketing.
Skoda?
That is why I said most. The cars tend to be simpler and I rate the Czechs as better engineers than the Germans.
Czechs may be better engineers than the Germans (look at things like Tatras...), but modern day Skodas are only VAG cars pitched at a different market/level/clientele to VW or Audi buyers nowadays. Skodas are no longer Czech cars (they've not been for, ooh, nearly 20 years?) wink - but they're the only VAG car I'd have smile .

If Skoda do better than VW & Audi in "reliability surveys", I'd suggest this is down to the Skoda owners having lower expectations than VW and Audi owners?

Patrick Bateman

12,211 posts

175 months

Saturday 25th January 2014
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JackReacher said:
Interesting how there a few people on this thread who've had problems and then gone out and bought another VAG. Is it the brand or is it that they are good cars that bring you back?

Me and my gf have owned 4 VAGs in the past and all but one was reliable with only minor niggles. No worse than Japanese cars we've also had except for a Honda where absolutely nothing went wrong at all!

I do wonder whether some of the problems are due to pushing boundaries and innovation on engines compared to most other manufacturers, like the 1.4TSI engine etc. More potential fir problems compared to older tech.
At the end of the day reliability is not the number 1 priority for most of us.

AnotherClarkey

3,602 posts

190 months

Saturday 25th January 2014
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aw51 121565 said:
AnotherClarkey said:
matchmaker said:
AnotherClarkey said:
It is a puzzle. Most of the VAG brands languish in the very average to poor sections of reliability surveys and are often outperformed by brands like Citroen (which in my personal experience were far more reliable than VW's I owned) yet the image persists. I can only agree that it must be a triumph of marketing.
Skoda?
That is why I said most. The cars tend to be simpler and I rate the Czechs as better engineers than the Germans.
Czechs may be better engineers than the Germans (look at things like Tatras...), but modern day Skodas are only VAG cars pitched at a different market/level/clientele to VW or Audi buyers nowadays. Skodas are no longer Czech cars (they've not been for, ooh, nearly 20 years?) wink - but they're the only VAG car I'd have smile .

If Skoda do better than VW & Audi in "reliability surveys", I'd suggest this is down to the Skoda owners having lower expectations than VW and Audi owners?
Yes, they only get what they are given but their turd polishing skills seem very good and the cars generally have fewer bells and whistles on them. Of course customer expectation may well play a part - Hence Audi tending to do worse than VW and Bentley being near the bottom of some surveys.

e600

1,332 posts

153 months

Saturday 25th January 2014
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Speak as you find, my experience over 2 Merc's and 3 Audi's has been total reliability, the only time off the road has been for tyre renewal and servicing. I must add all 5 were new company cars and changed at the 3 year or 100k mile point so this covers about 15 years of high mileage driving.

Escy

3,958 posts

150 months

Saturday 25th January 2014
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gvij said:
We never had any problem with our 5 other than steering racks and I think that was a supplier issue rather than VWs fault. Come to think of it we did replace the EGR. Everything else is great still. It has the Aisan 6 speed Automatic which is smooth, efficient and bulletproof.
It's funny how when you're a fanboi all of the blame for faults can be laid elsewhere. You know that Aisan is Japanese company?

confused_buyer

6,658 posts

182 months

Saturday 25th January 2014
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Escy said:
It's funny how when you're a fanboi all of the blame for faults can be laid elsewhere. You know that Aisan is Japanese company?
Aisin is controlled by, although not entirely part of, Toyota.

Limpet

6,335 posts

162 months

Saturday 25th January 2014
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I can't comment on VWs generally, and have no particular allegiance to the brand, but we have a 12 year old (13 this year) mk4 Golf TDI 130, and it has been the most reliable car I've ever had by a country mile.

We bought it 5 and a bit years ago with 80k on it. It was a distress purchase to replace a terminally unreliable 4 yr old Renault (never again!) that had sprung its last four figure bill on us and which had to go. We've still got the Golf and it's now on 136k. It really is completely painless to own.

It gets serviced every 10k (as per the schedule), and I keep on top of other bits and consumables as they come up. Thing is, it rarely seems to need anything much doing. It is almost boringly reliable.

Clutch/DMF needed replacing at 120k (these were the original items, and 120k is a decent innings IMHO), which was the biggest bill I've had (£300 worth of bits and £100 to a mate to fit them). I also had to replace the battery the winter before last as it was getting a bit sluggish in the mornings.

Last year's MOT picked up a couple of advisories for cracked wishbone bushes and a perished outer CV joint gaiter. Got those sorted shortly after the MOT. Has just passed another test this morning with no advisories. Smoke test was an easy first run fast pass at 0.56m-1. No corrosion visible anywhere underneath. Uses about half a litre of oil between services ever 10k.

It has never once failed to start or let us down.

Not a pampered car at all. It lives outside, gets driven in all seasons, carts rubbish to the tip, and is washed maybe twice a year.

Handles like a blancmange-type pudding product, and the interior has a few creaks and squeaks here and there, but otherwise it's brilliant. I was only saying to a mate the other day that I am loathed to replace something that still ticks every box and keeps on going with so little grief and cost.

gvij

363 posts

125 months

Saturday 25th January 2014
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The MK4 was a great car. It gets slated as everyone wants the latest and greatest but it was ahead of its time. It wasnt the sharpest handling car but it was a comfy cruiser and safe as well as enjoyable to drive with a very decent well made interior and exterior. The Focus at that time was also a very good machine -handling and looks. Ford brought their next Focus down a long way for some reason. Toyota, Renault and the rest were never really in the running then or now.

In fact in 2003 I bought a new MK4 for 10k stg from Motorpoint and my friend bought a new Mazda 6 diesel for 20 and frankly I preferred the Golf. Today my old MK4 which my dad drives is worth more than the same Mazda 6!

GroundEffect

13,853 posts

157 months

Saturday 25th January 2014
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They focus heavily on the items that the customer can see - interior touch and feel, exterior panel gaps etc however the stuff that the customer doesn't see does have a fairly significant failure rate.

We benchmark VW and all the other brands and VW spend a lot of money on stuff that doesn't make sense and then scrimped on other areas. For instance they use mechanical radiators which are just not as good as brazed then they use piddly fans on top of that.

They are a triumph of marketing.

daemon

35,912 posts

198 months

Saturday 25th January 2014
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JackReacher said:
Interesting how there a few people on this thread who've had problems and then gone out and bought another VAG. Is it the brand or is it that they are good cars that bring you back?
I dont think reliability is at the absolute top of anyones mind when they buy a car. Certainly any mercs or bmw's or renaults or whatever that i've owned have been no more or no less reliable.

The one that stands out in the family as very reliable is my sons honda civic. I did look at one of the new ones before i got my golf, but dynamically they're quite average, and i was buying a newer golf for my £12,000 budget than honda.

Scuffers

20,887 posts

275 months

Saturday 25th January 2014
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OK, personally, had 8 Audi's since 98...

All A4/S4's bar an A6 and an S5

only one had had a stopped car failure (first B8 S4 with plastic water pump failure), and the only other mechanical issue was a new (manual) box for the S5 (started making a noise).

None have ended up stranded on the side of the road, and typically have done 20-30K a year, at a guess, some 225K miles between them.

I would call that pretty reliable?

Patrick Bateman

12,211 posts

175 months

Saturday 25th January 2014
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How many cars actually ever end up stranded at the side of the road though?

Escy

3,958 posts

150 months

Saturday 25th January 2014
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Yeah, not many these days. I've had loads of major things go wrong and i've been able to drive the car still. The only car i've recently needed to be recovered is a Mk5 Golf when the turbo blew. It poured all the oil into the engine and locked it up.