Car Finance advice from Car Loan 4U

[Dani from CL4U]

ATM said:

I just looked at your website. I tried the chat window. I waited 2 minutes and no response so gave up.

I then called the 03.. number. I pressed 1 and spoke to Lucy. I asked if I could finance a car I already own. She said no because the money is sent to the dealer. I asked about buying cars off private individuals and she said that would work because the money is sent to the individual selling the car. So then I asked if you could send the money to me as I already own the car and again she said no.

Hi ATM, Sorry for any delay in responding to your queries via live chat. The number of visitors contacting us through our live chat facility increased beyond expectation since the launch of our new website on Monday. To accommodate this increase, more advisors are now available to help customers via live chat. We are now working to make live chat available 7 days a week between 8am and 10pm.

Yes, As Lucy advised our lenders don't offer logbook loans. You can find out more information about the types of car loans our lenders offer here: http://www.carloan4u.co.uk/understanding-car-finan...

In the case that you have and you're looking to re-finance it then we may be able to help you. But, if you're just looking to get equity from car then we wouldn't be able to help.

Thanks,
Dani

[MajorProblem]

Could I buy a car off my dad using CL4U?

[Dani from CL4U]

MajorProblem said:

Could I buy a car off my dad using CL4U?

Hi MajorProblem, Yes we can help finance cars purchased through private sales. Please email me (or post here if you prefer), with details of your current personal circumstances and your dad's car, for more information about whether we can help you.

Thanks,
Dani

[Dani from CL4U]

The Crack Fox said:

Is your chat facility manned by people in the UK?

Hi The Crack Fox, Yes Car Loan 4U and all of our customer services are based at our offices in Macclesfield, Cheshire. Our live chat facility is manned by our in-house advisors.

Thanks,
Dani

[Dani from CL4U]

Dani from CL4U said:

Tje said:

I nearly used Car Loans 4 U, but ended up going with a different lender. Mainly as the person dealing with me wasn't too helpful, amounts kept changing and kept needing more and more info.
Could have been my less than perfect credit history, but the other lender I found was much more helpful and had money paid within a day to the dealer, after laying it our straight away as to what they needed from me. Made it a much more pleasant experience.

Hi Tim, Thank you for sharing your feedback. I'm sorry and really concerned to hear that you didn't find our advisor helpful. As mentioned in previous posts, providing exceptional customer service is of paramount importance to us. To date, you are the first customer who has fed back to me that they didn't find our team helpful. Therefore, I'd like to investigate the service you received from us further as a matter of urgency. Please could you email me with your full name, date of birth and post code so that I can locate your application records?

Thanks,
Dani

Hi Tim, Sorry to chase up on this but, as mentioned, I want to look into your experience when using our service urgently. Please can you email me (with your full name, date of birth and post code) so that I can verify your details and locate your application records?

Thanks,
Dani

[woody2846]

Dani,

Have just sent you a PM. Would appreciate a swift response.

[Dani from CL4U]

woody2846 said:

Dani,

Have just sent you a PM. Would appreciate a swift response.

Hi Craig, Email received and responses sent. I hope we can get a deal sorted! As mentioned drop me an email with any queries anytime.

Thanks,
Dani

[woody2846]

Dani from CL4U said:

Hi Craig, Email received and responses sent. I hope we can get a deal sorted! As mentioned drop me an email with any queries anytime.

Thanks,
Dani

Dani,

Many thanks for your help earlier and to either yourself or Ryan who stuck a rocket 'somewhere' to get things moving.
Certainly positive feedback from me as dealer. If you are someone with a chequered credit history you could do far worse the carloans4u.
Had a couple of bumps today, but upon raising the issues with Dani they were sorted quickly and properly. Had a number of other deals recently go via them without any hiccups.

[Dani from CL4U]

FFRR7 said:

All to complain about misleading rates and poor customer service I expect!

Hi FFRR7, The majority of website visitors, who use our live chat facility, ask us questions about our finance service and what vehicles can be bought with finance through us.

Our customers tell us that they are happy with both our customer service and rates offered: 97% feel we offer value for money, 98% commend our speed and customer service and 98% of customers would use us again.
Thanks,
Dani

[DjSki]

Hey Dani,

I'm a young lad, I luv my carz innit.

I pull down £12k a year spannerin down the local KwikFit. I wuz finkin....would you borrow me £20k to get crusin in an M3?

I'm good for it. Ta luv.

[Capt Bravz]

Sigh.

[Dani from CL4U]

DjSki said:

Hey Dani,

I'm a young lad, I luv my carz innit.

I pull down £12k a year spannerin down the local KwikFit. I wuz finkin....would you borrow me £20k to get crusin in an M3?

I'm good for it. Ta luv.

Hi DjSki, I need to know more about your personal circumstances to assess whether we'd be able to help you. Please can you email me with any details you know about your credit history so that I can look into this further for you.

Many Thanks,
Dani

[wolves_wanderer]

[LukeR94]

wolves_wanderer said:

Dont you think Dani feels a bit robotic, like when you ask "Siri" a silly question

"Siri: Im sorry I dont know what 'eat my scrotum' is, would you like me to search the web"


Maybe "Dani" is a robot?

[wolves_wanderer]

LukeR94 said:

wolves_wanderer said:

Dont you think Dani feels a bit robotic, like when you ask "Siri" a silly question

"Siri: Im sorry I dont know what 'eat my scrotum' is, would you like me to search the web"


Maybe "Dani" is a robot?

I think its the best way to treat the "comedians" to be honest.

[X5TUU]

Made an enquiry over 12mths ago, got accepted, I turned the deal down due to laughable rates and being contacted daily to see if I had found a vehicle yet.

I still get a call from these around once a month asking if I am interested I'm car finance ... How many times can one person say "No" ...

Now added to the block list on my home and mobile phone, total joke the lengths needed to go to to avoid these hounding charlatans

[Dani from CL4U]

X5TUU said:

Made an enquiry over 12mths ago, got accepted, I turned the deal down due to laughable rates and being contacted daily to see if I had found a vehicle yet.

I still get a call from these around once a month asking if I am interested I'm car finance ... How many times can one person say "No" ...

Now added to the block list on my home and mobile phone, total joke the lengths needed to go to to avoid these hounding charlatans

Hi Stuart, Sorry to hear that you didn't think we offered you a competitive deal. I hope you were able to get car finance you were happy with elsewhere.

I'd also like to apologise if you've been receiving unwanted calls. To be honest, I'm both surprised and concerned that you have been receiving monthly calls as this isn't standard procedure. So, I'd really like the opportunity to investigate this further by looking into your records and all of our communications to you. Please can you DM me with your full name and telephone number so that I can verify your details? I'll then also make sure your contact details have been removed from our database so that you don't receive any further calls from us.

FAO all PHers, if anyone else receives any communications from Car loan 4U that you don't want to receive then please DM me with your telephone number and full name. I'll arrange for your contact details to be removed from our database with 24 hours.

Thanks,
Dani

[80quattro]

LukeR94 said:

wolves_wanderer said:

Dont you think Dani feels a bit robotic, like when you ask "Siri" a silly question

"Siri: Im sorry I dont know what 'eat my scrotum' is, would you like me to search the web"


Maybe "Dani" is a robot?

Time for the obligatory photo with Birds Custard.

[eskidavies]

Just used these cant fault the service cheers to Gareth who got over a little hiccup, phoned on Monday picking up car tommorow Saturday,it was ready Thursday afternoon but as car is on Bristol and I'm just outside Cardiff was a bit awkward, too busy with work anyway ,got to start paying them back . Cheers once again.

[LukeR94]

eskidavies said:

Just used these cant fault the service cheers to Gareth who got over a little hiccup, phoned on Monday picking up car tommorow Saturday,it was ready Thursday afternoon but as car is on Bristol and I'm just outside Cardiff was a bit awkward, too busy with work anyway ,got to start paying them back . Cheers once again.

If you have used them before you can call them and they give you a £100