Vauxhall Mokka - 5 months of problems, VX being unhelpful.
Discussion
Vladimir said:
We had a similar experience with an Astra. I will never buy a Vauxhall again.
Sorry I can't add anything OP, but I really do dislike Vauxhall based on previous company car experience. I wouldn't have one if you paid me. And their dealers are useless - I may as well have say down to discuss the issues with my dog for all the difference it made.
I'm a vocal and passionate Vauxhall Brand detractor!
Crafty_ said:
There are a couple of things here that I'm not sure of.
What exactly does "the car is still not right" mean ?
What exactly is the problem ?
Does it happen all the time ?
Why did it have to be videoed, why can't it be demonstrated to a tech ?
Believe it or not manufacturers and dealers don't go around trying to p
s off customers intentionally.
The car still doesn't change down gears when braking, and bunny hops when pulling away.What exactly does "the car is still not right" mean ?
What exactly is the problem ?
Does it happen all the time ?
Why did it have to be videoed, why can't it be demonstrated to a tech ?
Believe it or not manufacturers and dealers don't go around trying to p
s off customers intentionally. It is intermittent usually happens when the car is cold and the temperature outside is cold. For example Monday evening the car was horrific to drive.
It was videoed as it is not as bad when vx have taken it out and I think they don't believe there is an issue, which if I am honest I can understand. The video enabled us to show that the car did play up.
mike9009 said:
If discussions with the dealer principal and Vauxhall have really ended and your sister does not want the car, I would park up on the forecourt over the next few weekends with big signs in the window advertising your dis-satisfaction.
Leave you phone number in the window so the dealer or prospective customers can contact you.
And fit a roof rack so a huge sign can be fitted on top too.Leave you phone number in the window so the dealer or prospective customers can contact you.
Im a paticular fan of Vauxhall cars as have had a few and nothing but positive experiences, saying that theve all been s/hand and Im a mechanic myself so no dealing with franchised agents.
You say car doesnt change down gear when slowing and bunny hops from moving off worse when cold, this suggests to me that the vehicle isnt even selecting a low gear from stationary and would appear to be temperature related, gearbox temp sensor, wiring muliti plug connection or gearbox ECU all things VX should be able to access through diagnostics.
Another poster said manufacturers and agents dont deliberately try to piss customers off. I spent 17 hyears running 24hr breakdown recovery services working for all major Motoring organisations and would come to know the common problems with each different make and model of vehicle, but on towin into franchised dealer and telling them problem with the vehicle the normal response was allways, never come accross that problem before even although it might have been the 5th one Id towed in that week.
You say car doesnt change down gear when slowing and bunny hops from moving off worse when cold, this suggests to me that the vehicle isnt even selecting a low gear from stationary and would appear to be temperature related, gearbox temp sensor, wiring muliti plug connection or gearbox ECU all things VX should be able to access through diagnostics.
Another poster said manufacturers and agents dont deliberately try to piss customers off. I spent 17 hyears running 24hr breakdown recovery services working for all major Motoring organisations and would come to know the common problems with each different make and model of vehicle, but on towin into franchised dealer and telling them problem with the vehicle the normal response was allways, never come accross that problem before even although it might have been the 5th one Id towed in that week.
Had a similar issue with Fiat years back, issue with gearbox. Finally got it sorted via a differnt branch nearby.
Does may me chuckle on here, people always slate vx
Have friend who works for ford and another for merc. Merc friend says merc build quality is st maybe is why 80% of new mercs are leased in uk
Does may me chuckle on here, people always slate vx
Have friend who works for ford and another for merc. Merc friend says merc build quality is s
t maybe is why 80% of new mercs are leased in uk Get a wrap done for the car with the problems printed on the wrap.
Park it outside the dealers and after that then take it to here...
VAUXHALL HEAD OFFICE
Griffin House, Osborne Rd
Luton, Beds LU1 3YT
http://www.vauxhall.co.uk/about-vauxhall/about-us/...
Park it outside the main entrance.
Video their responses too!
If anything it'll be a laugh.
Park it outside the dealers and after that then take it to here...
VAUXHALL HEAD OFFICE
Griffin House, Osborne Rd
Luton, Beds LU1 3YT
http://www.vauxhall.co.uk/about-vauxhall/about-us/...
Park it outside the main entrance.
Video their responses too!
If anything it'll be a laugh.
TIG ACM said:
The car still doesn't change down gears when braking, and bunny hops when pulling away.
It is intermittent usually happens when the car is cold and the temperature outside is cold. For example Monday evening the car was horrific to drive.
It was videoed as it is not as bad when vx have taken it out and I think they don't believe there is an issue, which if I am honest I can understand. The video enabled us to show that the car did play up.
Ok, so you have an intermittent problem that the dealer has not observed, at least not to the fullest extent. I'd suggest finding a good dealer and ask them to look at the fault, possibly leaving the car with them overnight so they can try it on a cool, damp morning?It is intermittent usually happens when the car is cold and the temperature outside is cold. For example Monday evening the car was horrific to drive.
It was videoed as it is not as bad when vx have taken it out and I think they don't believe there is an issue, which if I am honest I can understand. The video enabled us to show that the car did play up.
Of course, as with all manufacturers a good dealer isn't always easy to find, but they are out there..
I will see if I can find out anything about it.
BTW: The reason that I asked what the problem was is that sometimes expectation of what should/shouldn't happen isn't always correct.
A friend has a great example of this, a customer complained that their door lock was broken and it had caused they key to snap off in the lock.
It turned out that on his last car the key would turn 90 degrees to engage the deadlocks. His new car didn't, he wasn't aware of this and expected it to work the same way, so he manhandled the key trying to turn it through 90 degrees, eventually the key gave way and broke in the lock.
No fault, no problem with the vehicle, just an incorrect expectation.
Not saying its the case here but the aforementioned friend now always finds out the details of a problem before looking for a fault!
skelters said:
Get a wrap done for the car with the problems printed on the wrap.
Park it outside the dealers and after that then take it to here...
VAUXHALL HEAD OFFICE
Griffin House, Osborne Rd
Luton, Beds LU1 3YT
http://www.vauxhall.co.uk/about-vauxhall/about-us/...
Park it outside the main entrance.
Video their responses too!
If anything it'll be a laugh.
This is a option I would love to do. Griffin house is 5 minutes from my house and I have a vinyl cutting machine and plent of vinyl. So sign writing the car is definitely a option.Park it outside the dealers and after that then take it to here...
VAUXHALL HEAD OFFICE
Griffin House, Osborne Rd
Luton, Beds LU1 3YT
http://www.vauxhall.co.uk/about-vauxhall/about-us/...
Park it outside the main entrance.
Video their responses too!
If anything it'll be a laugh.
Crafty_ said:
Ok, so you have an intermittent problem that the dealer has not observed, at least not to the fullest extent. I'd suggest finding a good dealer and ask them to look at the fault, possibly leaving the car with them overnight so they can try it on a cool, damp morning?
Of course, as with all manufacturers a good dealer isn't always easy to find, but they are out there..
I will see if I can find out anything about it.
BTW: The reason that I asked what the problem was is that sometimes expectation of what should/shouldn't happen isn't always correct.
A friend has a great example of this, a customer complained that their door lock was broken and it had caused they key to snap off in the lock.
It turned out that on his last car the key would turn 90 degrees to engage the deadlocks. His new car didn't, he wasn't aware of this and expected it to work the same way, so he manhandled the key trying to turn it through 90 degrees, eventually the key gave way and broke in the lock.
No fault, no problem with the vehicle, just an incorrect expectation.
Not saying its the case here but the aforementioned friend now always finds out the details of a problem before looking for a fault!
I completely understand. I will try and get the video uploaded, if you don't know what to look for in the video it doesn't seem that severe as it's difficult to capture. The hanging magic tree gives away the jolting and the revs when braking only go down not back up when it changes down a gear.Of course, as with all manufacturers a good dealer isn't always easy to find, but they are out there..
I will see if I can find out anything about it.
BTW: The reason that I asked what the problem was is that sometimes expectation of what should/shouldn't happen isn't always correct.
A friend has a great example of this, a customer complained that their door lock was broken and it had caused they key to snap off in the lock.
It turned out that on his last car the key would turn 90 degrees to engage the deadlocks. His new car didn't, he wasn't aware of this and expected it to work the same way, so he manhandled the key trying to turn it through 90 degrees, eventually the key gave way and broke in the lock.
No fault, no problem with the vehicle, just an incorrect expectation.
Not saying its the case here but the aforementioned friend now always finds out the details of a problem before looking for a fault!
I am in the process of trying to get an independent garage to look at the vehicle and arrange a convenient time as my sister does always need a car.
Thank you everyone for your help.
TIG ACM said:
This would be brilliant. I don't think we are quite at this stage yet but are very close. I would rather exhaust the legal route first as wouldn't want something damaging any potential case.
We are trying to get it taken to vx tech centre at the moment. As this was something vx had previously offered prior to the exchange being offered.
Well do shout if you need it. It's very useful which is handy as access costs us a bloody fortune!We are trying to get it taken to vx tech centre at the moment. As this was something vx had previously offered prior to the exchange being offered.
I was all up for giving Vx a go - the Astra H had just come out and looked pretty good, the car seemed fine and we had it for four years but the dealer experience was so shockingly bad, I considered burning it down. I was absolutely raging.
Briefly:
Our still in warranty Astra went into limp mode - we crawled to the dealer at about 4pm on a Saturday. No one was interested in helping us - my wife was 8 months pregnant at the time.
Finally a technician took pity and hooked it up - swirl flap failure.
After waiting for ages, we were told no courtesy cars were available and we'd have to rent one. They wouldn't even give us a lift home (three miles away - wife clearly very pregnant).
We finally found a rental car and they said they'd cover it.
The car was fixed after a week - we picked it up then noticed a big scrape on the rear bumper just before driving away - they absolutely KNEW they'd done it and tried to get away with it. After nearly exploding, thy gave us a courtesy car then went to get it sorted.
The car was finally ready BUT the rental car that we'd hired (cheaply) suddenly wasn't their issue and they refused to pay for it.
A very very strongly worded email to the dealer principal was replied to so rudely, I was right on the edge of driving up to the dealership and knocking out the guy.
Vauxhall simply did not give a stuff and did nothing.
So while their cars may be okay (ours wasn't bad), the dealership network is so dreadful, I will never buy one again.
Thankfully the two to55bag Directors lost their franchise a short time later.
If braking is that unsafe when it's cold / damp, it'd be such a tragedy if one morning you were driving past the local problematic garage and due to the brake problem ended up going through the main windows into the shop...
Or rear ended the branches MDs car...
(P.S. Sadly due to health and safety BS, these aren't serious suggestions)
Or rear ended the branches MDs car...
(P.S. Sadly due to health and safety BS, these aren't serious suggestions)
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