Vauxhall Mokka - 5 months of problems, VX being unhelpful.
Discussion
TIG ACM said:
I didnt really have a problem with VX until now. Between my sister and I we have had 13 cars in the past 9 years from the same dealership and sales person and any problems have been sorted without argument.
A employee discount was the main reason for the repeat business.
Given that loyalty, their service is even more shocking.A employee discount was the main reason for the repeat business.
I sympathise with you over this, Vauxhall really are useless. I'm currently trying to make a warranty claim over a rusting 5 year old Corsa. I've been fobbed off something terrible, customer services are clueless and Vauxhall won't honour their warranties.
Mine is the first and last Vauxhall I will ever own, they really are crap! I've had mine from new (Corsa VXR) and had nothing but trouble with it over the years. Aircon failed, heated rear screen failed, seized rear brake caliper, drop links failed, cracked wing mirrors, rust, central locking failure and it's currently on it's third radiator.
Not bad for a 08 plate 23,000 mile car!! The dealers are expensive and unhelpful, shocking really.
Don't give up, and I hope you get a good resolution to your problem.
Mine is the first and last Vauxhall I will ever own, they really are crap! I've had mine from new (Corsa VXR) and had nothing but trouble with it over the years. Aircon failed, heated rear screen failed, seized rear brake caliper, drop links failed, cracked wing mirrors, rust, central locking failure and it's currently on it's third radiator.
Not bad for a 08 plate 23,000 mile car!! The dealers are expensive and unhelpful, shocking really.
Don't give up, and I hope you get a good resolution to your problem.
tstorm 
.
) VX dealer...How did you finance it?
Are you or your sister an employee of Vauxhall?
If you are convinced that you are in the right then get an independent engineers report done, pass it to VX to respond to and give them 30 days before you ask a judge to make a decision. The car isn't too old to be rejected (the record being a AM Vanquish for having a distorted rear window iirc).
I would enjoy reading the letters from VX (or the dealership?) to ascertain exactly what they have agreed, admitted or avoided. I am pretty sure that after you have paid for an expert to ascertain a problem then VX would do the same with their in house tech team, ad at that point you can start to negotiate with somebody with the power to make an offer.
There is a similar Network Q car for £17500, 63 plate, so imo your best option would be to try and get them to accept your car back, replace it with a NQ car and allow the finance to be flipped to the new car on the same terms. I have made assumptions to get to this but if your sister paid cash the outcome would be the same, although I cannot imagine anyone pays cash for a VX anymore.
OP - it seems (with respect) you are being a bit of a pushover from the post you have made
VX said no...VX said this, VX said that etc. They have a legal responsibility to provide a fault free car and if they cannot do that then its their problem not yours.
Contact a solicitor and get them to take over - you will have a new car in no time.
2 things
1 - It's 'bought' not 'brought'
2 - Is she fit? Any pics of sis - cheeky ones preferred
Cheers
VX said no...VX said this, VX said that etc. They have a legal responsibility to provide a fault free car and if they cannot do that then its their problem not yours.
Contact a solicitor and get them to take over - you will have a new car in no time.
2 things
1 - It's 'bought' not 'brought'
2 - Is she fit? Any pics of sis - cheeky ones preferred
Cheers
Shame that decent cars are let down by poor service. Vauxhall's attitude to customer service is still stuck in the 70's, they take the view that there are plenty more fish in the see so what does it matter if they pxss off customers along the way. It is just so unfortunate that as one of the last of our top brands that has retained a substantial UK manufacturing base that they can't see the folly of their poor response to customers. My view is that the fault lies with the company as against their franchised dealers, I had the misfortune of having to deal with their central "customer services" team, I could have made more progress talking to a sandwich.
TIG ACM said:
I didnt really have a problem with VX until now. Between my sister and I we have had 13 cars in the past 9 years from the same dealership and sales person and any problems have been sorted without argument.
A employee discount was the main reason for the repeat business.
Is the dealer in question Motorbodies by any chance? If so then I imagine they're a large part of the problem. They're the most unhelpful dealer I've ever crossed paths with, and I know many people who've used them who feel the same.A employee discount was the main reason for the repeat business.
Might be worth trying another dealer, I've bought several cars and get my servicing done through Billingtons in Flitwick despite driving past Motorbodies to get there and have always found them to be helpful. I wouldn't go anywhere else these days.
lord trumpton said:
OP - it seems (with respect) you are being a bit of a pushover from the post you have made
VX said no...VX said this, VX said that etc. They have a legal responsibility to provide a fault free car and if they cannot do that then its their problem not yours.
Contact a solicitor and get them to take over - you will have a new car in no time.
2 things
1 - It's 'bought' not 'brought'
2 - Is she fit? Any pics of sis - cheeky ones preferred
Cheers
If I am honest I haven't been massively involved in getting this sorted until now.VX said no...VX said this, VX said that etc. They have a legal responsibility to provide a fault free car and if they cannot do that then its their problem not yours.
Contact a solicitor and get them to take over - you will have a new car in no time.
2 things
1 - It's 'bought' not 'brought'
2 - Is she fit? Any pics of sis - cheeky ones preferred
Cheers
The problem is getting VX to admit there is an issue and I can believe that when they drive the car it may well drive ok. One of their techs has been in the car with the issue and admitted it was a intermittent problem when out on a test drive in the car with my dad. When they got back to the dealership the same tech denied there was an issue.
The solicitor seems the best option to me as I work 45 miles away from home and am always at work when the dealership is open, with the exception of the weekend when no managers seem to work.
Spelling isn't my strong point. I draw pictures for a living, but I will do my best
Trevelyan said:
Is the dealer in question Motorbodies by any chance? If so then I imagine they're a large part of the problem. They're the most unhelpful dealer I've ever crossed paths with, and I know many people who've used them who feel the same.
Might be worth trying another dealer, I've bought several cars and get my servicing done through Billingtons in Flitwick despite driving past Motorbodies to get there and have always found them to be helpful. I wouldn't go anywhere else these days.
Yes it is Motorbodies opposite IBC.Might be worth trying another dealer, I've bought several cars and get my servicing done through Billingtons in Flitwick despite driving past Motorbodies to get there and have always found them to be helpful. I wouldn't go anywhere else these days.
Their service is terrible. When I have had issues with my car however I have always managed to get them sorted quickly.
Having said that I had a sticky rear calliper that screeched on the motorway,they took the car in and could find no issue. The problem continued so took it into Bristol Street Motors in Northants and they diagnosed the issue and fixed it, also topping my oil up as it showed up as low on their inspection (Motorbodies didnt spot this)
Simond S said:
How did you finance it?
Are you or your sister an employee of Vauxhall?
If you are convinced that you are in the right then get an independent engineers report done, pass it to VX to respond to and give them 30 days before you ask a judge to make a decision. The car isn't too old to be rejected (the record being a AM Vanquish for having a distorted rear window iirc).
I would enjoy reading the letters from VX (or the dealership?) to ascertain exactly what they have agreed, admitted or avoided. I am pretty sure that after you have paid for an expert to ascertain a problem then VX would do the same with their in house tech team, ad at that point you can start to negotiate with somebody with the power to make an offer.
There is a similar Network Q car for £17500, 63 plate, so imo your best option would be to try and get them to accept your car back, replace it with a NQ car and allow the finance to be flipped to the new car on the same terms. I have made assumptions to get to this but if your sister paid cash the outcome would be the same, although I cannot imagine anyone pays cash for a VX anymore.
It is finance, VX so far have done everything verbally, this is why I am trying to get them to send letters to drop themselves in it so to speak. Having spoken to Citizens Advice the case for getting a full refund is quite strong. She doesn't want another Mokka and has been looking at alternatives from other manufacturers so a replacement is not what we want. If it is replaced I would imagine it will get sold and replaced with something else.Are you or your sister an employee of Vauxhall?
If you are convinced that you are in the right then get an independent engineers report done, pass it to VX to respond to and give them 30 days before you ask a judge to make a decision. The car isn't too old to be rejected (the record being a AM Vanquish for having a distorted rear window iirc).
I would enjoy reading the letters from VX (or the dealership?) to ascertain exactly what they have agreed, admitted or avoided. I am pretty sure that after you have paid for an expert to ascertain a problem then VX would do the same with their in house tech team, ad at that point you can start to negotiate with somebody with the power to make an offer.
There is a similar Network Q car for £17500, 63 plate, so imo your best option would be to try and get them to accept your car back, replace it with a NQ car and allow the finance to be flipped to the new car on the same terms. I have made assumptions to get to this but if your sister paid cash the outcome would be the same, although I cannot imagine anyone pays cash for a VX anymore.
Wacky Racer said:
Just to show the other side of the coin, since 2009 we have bought new:-
Two Insignias
One Astra VXR
One Zafira.
All have been absolutely faultless, not so much as a squeak on the dashboard....
Dealers first class and extremely helpful.
I have had issues on every single vauxhall I have bought, but given the hefty discount and the fact they were all sorted I didnt have much of an issue buying one.Two Insignias
One Astra VXR
One Zafira.
All have been absolutely faultless, not so much as a squeak on the dashboard....
Dealers first class and extremely helpful.
Corsa 1.4 SE - blower mechanism died after 3 weeks,
Corsa 1.7 Cdti - Rear bearings, door strikers (creaking when going over bumps)
Corsa VXR - Rear bearings, vacuum cannister, ECU (before I collected the car), several limp mode issues in the first month
Corsa 1.7 Cdti - Rear bearings, new front brakes MS and pipes, Gearbox (58k miles)
All sorted under warranty with only the gearbox being a bit of an argue, I think they were trying to get it to roll over its 60k warranty.
Wacky Racer said:
Just to show the other side of the coin, since 2009 we have bought new:-
Two Insignias
One Astra VXR
One Zafira.
All have been absolutely faultless, not so much as a squeak on the dashboard....
Dealers first class and extremely helpful.
How do you know the dealers have been extremely helpful if you've had zero problems?Two Insignias
One Astra VXR
One Zafira.
All have been absolutely faultless, not so much as a squeak on the dashboard....
Dealers first class and extremely helpful.
Spitfire2 said:
Wacky Racer said:
Just to show the other side of the coin, since 2009 we have bought new:-
Two Insignias
One Astra VXR
One Zafira.
All have been absolutely faultless, not so much as a squeak on the dashboard....
Dealers first class and extremely helpful.
How do you know the dealers have been extremely helpful if you've had zero problems?Two Insignias
One Astra VXR
One Zafira.
All have been absolutely faultless, not so much as a squeak on the dashboard....
Dealers first class and extremely helpful.
There's a white one of these things parked in my cul-de-sac. Not moved for about 3 weeks, got massive black bumpers all over it. Is it this one?
Edited by oldaudi on Monday 31st March 18:35
Edited by oldaudi on Monday 31st March 18:43
oldaudi said:
There's a white one of these things parked in cul-de-sac. Not moved for about 3 weeks, got massive black bumpers all over it. Is it this one?
No its blue. It is now sat at home.Edited by oldaudi on Monday 31st March 18:35
VX have fully washed their hands of it.
Motorbodies now wont do anything.
GMAC are arranging a independent inspection.
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