Vauxhall Mokka - 5 months of problems, VX being unhelpful.

[y2blade]

I had to google it to see what a "Mokka" was.

I wish your sister well in getting it sorted, not the first time I've heard of VX being massive c***s when it comes to dealing with faults.


I've done my years with the Chicken badge, I'll never buy another one.

[TIG ACM]

longshot said:

Any update on the inspection?
Did you manage to upload the vid?

GMAC have arranged a independent inspection, although the inspector wants to rent a bay at Motorbodies Luton. I have suggested we refuse that location as it is hardly fully independent. All it would take is one of the guys to mention something to the inspector and decision could be potentially swayed. I am hoping the inspector would be professional enough to take no notice, but its a risk I am not willing to take.


Video is on my sisters laptop. I just need to be in at the same time to get the file and I'll upload it.

Following advice from Citizens Advice a letter has also now been sent by post to GMAC formally requesting either a full refund or a like for like replacement, due to their inability to fix the problem. I am told that GMAC are ultimately responsible as the finance is a Conditional Sale and Loan, which means they own the car.

For anyone else having issues with cars that are financed it is important to ascertain your type of finance policy as it effects who is ultimately liable and the particular piece of legislation that you are claiming under.

[TIG ACM]

Little bit of an update:

GMAC have replied to the letter CAB advised us to send, with a rather generic letter saying they are working with VX to solve the issue.

GMAC have also been trying to organise a independent inspection at a independent location. After them apparently sorting it for two weeks and not getting anywhere, we phoned a garage arranged a date ourselves.

The AA has made its 18th visit this year and the AA tech crawled under it for a good half hour (first one to actually do this) and spotted unusual markings around the front of the engine, which he believed was signs of a boost leak. It went into Motorbodies for this and it was given to a junior tech who looked over the car and said there was nothing wrong. When he was questioned about the thoughts of the unusual markings it transpired he wasn't even told what the AA mechanic had said.

While the car was in it was plugged it and it showed it was overdue a DPF regen. Motorbodies tried to force a regen and the car would not do it. It appears it is 1600miles overdue a regen. The car has been given back to us to use and see if it regens on its own, but Motorbodies want it back in a week or so to investigate further as we have been verbally told they are not sure if or what damage this may have done to the engine or why it is not doing it.

And so the saga continues….

[Axeboy]

Hope it all gets sorted.

Ive had a very similar experience with Jaguar where no matter what chance you give people, they always seem to mess it up. No common sense etc.

Fingers crossed this gets resolved as soon as possible but it still amazes me in this day and age that the big manufacturers let things get to this stage give the communities out there now.

[TIG ACM]

Axeboy said:

Hope it all gets sorted.

Ive had a very similar experience with Jaguar where no matter what chance you give people, they always seem to mess it up. No common sense etc.

Fingers crossed this gets resolved as soon as possible but it still amazes me in this day and age that the big manufacturers let things get to this stage give the communities out there now.

It amazes me they have made it this difficult for themselves. Some of it comes down to blatant lies by employees of both VX and Motorbodies. I have heard through the grape vine that a motor bodies employee has been sacked because of issues with work carried out on this car.

I believe Vauxhall and Motorbodies don't actually know why its not working and the car has had so many hours of work done it must be unprofitable which is why they are so anti doing anything and by burying their head in the sand and being difficult the issue will go away.

We are in a slightly better situation as the car is now no longer in negative equity so we are toying with trading it in at another garage for something that isn't a vauxhall just to get shot of it.

[Axeboy]

Not that it helps, but ive found Jaguar to be the same.

They have not really helped themselves through a complete lack of organisation. I have records of everything.

So for example, Ive got to almost the legal part with them and they are claiming I have not given them a chance to rectify, although its been arranged by them to go into a dealer, which it did, then they didn't pay for any of the investigations or repairs with my local dealer. Really have no sense.

I'm at a similar stage on selling too, my car is almost back to normal at my own expense and Im just fed up. I might just sell, make a little loss and then keep all my notes for the small claims court.

You are not alone, lets put it that way !

[itcaptainslow]

OP-have you tried taking it to another dealer for a second opinion? May very well be worthwhile and add weight to the argument.