Brand New Citroen DS5 - plenty of faults and bad paint job
Discussion
I don't think you're being too demanding, the wheel pulling to the left like that isn't right. I had a similar thing on my new Polo, alignment printouts showed everything was perfect but as soon as I let go of the wheel it was off the road. Mine turned out to be the tyres, but as yours only does it over bumps I don't think it's the same issue.
I've never seen such a difference in paint colours on a factory finish.....which begs the question, why is the bumper so drastically different. Have you sent the pictures to Citroen uk? If they try to state it left the factory like that they should be shamed for such poor quality control.
mbrad26 said:
Thanks guy
Tyre pressure is spot on, and the tyres seems to be free from any structural defect.
I have informed Citroen UK and their advice is go to another dealer
. I don't know why but that was the customer service advice.
Cheers
When rejecting a product, your case is with the company who sold you the goods and not the manufacturer. Tyre pressure is spot on, and the tyres seems to be free from any structural defect.
I have informed Citroen UK and their advice is go to another dealer
. I don't know why but that was the customer service advice.Cheers
Your case is with the garage and the garage are trying to palm you off to Citroën.
Dealer and manufacturer will point the finger at each other and you will go round in circles.
Been there before with Citroën. Their dealers and themselves are absolutely useless.
Never will I go anywhere near them again.
My jaw dropped when I saw those photos, it's not just the colour match, but the panel fit too. That is beyond unacceptable. Clearly the car's been t
tted and repaired, very badly!
Remedial work to new cars before delivery is not unusual, and what people do not know and will never know is no big deal. But I would have refused to have handed that over to a customer. I would have been postponing the handover and sourcing another car for you, whilst that one was being repaired to the correct standard and then put on the road as a demo or something.
Formally reject it ASAP, do not mess about. This is not one of those "opportunity to put right" scenarios.
Although I am no longer trade, on behalf of decent car salesman and dealerships, I apologise.
That is disgraceful.
tted and repaired, very badly!Remedial work to new cars before delivery is not unusual, and what people do not know and will never know is no big deal. But I would have refused to have handed that over to a customer. I would have been postponing the handover and sourcing another car for you, whilst that one was being repaired to the correct standard and then put on the road as a demo or something.
Formally reject it ASAP, do not mess about. This is not one of those "opportunity to put right" scenarios.
Although I am no longer trade, on behalf of decent car salesman and dealerships, I apologise.
That is disgraceful.
Edited by Balmoral on Saturday 5th April 18:41
Test driver said:
Buying French is Russian roulette.
Sigh..Any personal experience to back that up or just going with the flow?
It looks like you've deffinatley got all your bases covered OP, I can't see the dealer blogging its way out of at least sorting all the problems.
It's surprising how many 'brand new' cars have history!
That front bumper looks like it's for a car that's a completely different colour! Yes roads are often cambered left for water run off and safety but that is NOT normal. I agree, it sounds like it's been in a bump and repaired. Badly. Find a straight, un cambered road and video it from outside, to show what's happening.
Could be a binding disc/calliper but I would certainly not expect that to happen on a new car. As above, reject it in writing to the dealer and ask for a like for like replacement or a refund/cancelling of the credit agreement. If they won't play ball park it across the front doors of the forecourt.
Could be a binding disc/calliper but I would certainly not expect that to happen on a new car. As above, reject it in writing to the dealer and ask for a like for like replacement or a refund/cancelling of the credit agreement. If they won't play ball park it across the front doors of the forecourt.
Edited by MissChief on Saturday 5th April 20:08
Campo said:
If you can afford it, it may be worth have a proper inspection from an independant garage. Get them to put it up on the ramps and check the whole underside for damage.
Plastics are often a slightly different shade to the body parts but that front bumper looks like its been resprayed in the wrong colour.
I'd also suspect the car has been damaged coming off the ferry or transporter and subsequently bodged up to sell on.
I would agree with all of this, looking at those pictures and not only the awful colour match but also the slightly random panel gaps, even without hearing the problems with how it drives I would assume that it has been damagerd and repaired cheaply. Personally, I would get an independent inspection and see what they say. If they agreed that it's been damaged I would want a like-for-like replacement, but I suspect that would be easier said than done.Plastics are often a slightly different shade to the body parts but that front bumper looks like its been resprayed in the wrong colour.
I'd also suspect the car has been damaged coming off the ferry or transporter and subsequently bodged up to sell on.
If you are being jerked around I would think an independent report from a appropriately qualified individual and a solicitors letter ought to bring them into line.
Also - if anyone tries to tell me that they all do that sir, my next request is to drive the same road in a similar car immediately afterwards.
Also - if anyone tries to tell me that they all do that sir, my next request is to drive the same road in a similar car immediately afterwards.
surveyor said:
If you are being jerked around I would think an independent report from a appropriately qualified individual and a solicitors letter ought to bring them into line.
Also - if anyone tries to tell me that they all do that sir, my next request is to drive the same road in a similar car immediately afterwards.
Ask if any of the sales staff have one as a demonstrator and swap for a week or ask them to use your car as the demo for a couple of weeks and see how many they sell.Also - if anyone tries to tell me that they all do that sir, my next request is to drive the same road in a similar car immediately afterwards.
Not good and I know how you feel. Looking at the dealer website its a bit weird they have a higher model DS5 thousands less than the lower model...
http://www.suttonparkgroup.co.uk/citroen/new-cars/...
Good luck sorting it.
http://www.suttonparkgroup.co.uk/citroen/new-cars/...
Good luck sorting it.
OP, that car is absolutely shambolic and you should be formally rejecting the car ASAP, and demanding a brand new car at the least. The bumper colour is miles off the rest of the car and the panel alignment is diabolical, it looks like it was painted and fitted by Stevie Wonder. This however, is a minor inconvenience when you consider that the car pulls badly to the left when the suspension is moving over bumps, this makes the car outright dangerous to drive. Clearly, the car has had a bump at some point and rather than repair it properly they've just bodged it back together. I wouldn't be surprised if there are some seriously wonky suspension components under there - the fact they've resprayed a damaged bumper and tried to squash it back into place rather than simply ordering a new one (they're not crazily expensive things) tells you all you need to know.
Thanks guys for support and advice. Much appreciated.
I also own 6 years old Honda Civic EX with 17" wheels, with 42000 miles on the clock that behave way better on the same roads that I'm driving the DS5. Don't have any vids yet. But I do have video recordings with the Citroen C3 that the dealer gave me as a courtesy car and the way it drives is absolutely flawless - on the same road. Although one can argue that is not the same car, different suspension set-up and tyre size.
Anyway, tomorrow morning I will take the car back to the dealer and I will leave it with all the documentation and both keys. I will come back here with more details tomorrow.
Cheers
I also own 6 years old Honda Civic EX with 17" wheels, with 42000 miles on the clock that behave way better on the same roads that I'm driving the DS5. Don't have any vids yet. But I do have video recordings with the Citroen C3 that the dealer gave me as a courtesy car and the way it drives is absolutely flawless - on the same road. Although one can argue that is not the same car, different suspension set-up and tyre size.
Anyway, tomorrow morning I will take the car back to the dealer and I will leave it with all the documentation and both keys. I will come back here with more details tomorrow.
Cheers
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