Brand New Citroen DS5 - plenty of faults and bad paint job

[Shambler]

+1 I posted on the Facebook page last night.

[Superhoop]

Whilst I sympathise with the OP and agree that the bumper fit/colour match is shocking, I'm a bit confused as to what is happening on PH...

This thread names the dealer. so what happened to the 'no naming and shaming' policy?

This isn't the first time that there has been threads like this, most get deleted, some are allowed to stay, but most seem to be either new members who once they've got what they wanted out of PH, disappear never to post again, or like in this case, a member for a while, who has no posting history, then starts a thread like this one.

Looking at the Citroen UK site, a couple of the OP's posts on there read like a threat to Citroen because it's posted on PH, and there's even one post to another Citroen owner with an issue advising him to post on PH to use as leverage.

That said, good luck to the OP and I hope you get this sorted

[SuperHangOn]

I'm not knowledgeable on this sort of thing but is there nothing trading standards can do about this? I know in America there is a lemon law against this.

Consider a used Lexus when you're done.

[Leon19841]

[Matt UK]

Shambles. I've just typed Citroen DS5 into Google and this thread IS NOT YET on the front page.

I'm a search engine luddite - what do we need to do?

[Leon19841]

if you google Citreon DS5 fault, it comes up first page 7th down (after the sponsored links)

[Funkycoldribena]

I don't understand why these companies just don't get on and sort it out,surely the damage the Internet can do to a companies reputation outweighs the value of one car that could be sorted out properly and resold.

[Mercury00]

They've just sent me this on FB: "Thanks for your post. Please be reassured that we are in regular contact with the customer to try and resolve this to his satisfaction."

Regular contact. Except when they weren't interested

[TooMany2cvs]

Mercury00 said:

Regular contact. Except when they weren't interested

We're only hearing one side here, remember...?

[edo]

Leon19841 said:

if you google Citreon DS5 fault, it comes up first page 7th down (after the sponsored links)

It is all down to frequency of key words. in other words, the more often this thread mentions Citroen DS5 paint and suspension issues and Citroen UK, and refusing rejection, or charging to store the car, the better

[edo]

"Citroën UK Hi Ed, Thanks for your post. Please be reassured that we are in regular contact with the customer to try and resolve this to his satisfaction."

[Matt UK]

edo said:

It is all down to frequency of key words. in other words, the more often this thread mentions Citroen DS5 paint and suspension issues and Citroen UK, and refusing rejection, or charging to store the car, the better

Sorry, let me just get this clear in my own mind:
Citroen DS5 paint and suspension issues, Citroen UK refusing rejection, or charging to store the car

[edo]

Matt UK said:

edo said:

It is all down to frequency of key words. in other words, the more often this thread mentions Citroen DS5 paint and suspension issues and Citroen UK, and refusing rejection, or charging to store the car, the better

Sorry, let me just get this clear in my own mind:
Citroen DS5 paint and suspension issues, Citroen UK refusing rejection, or charging to store the car

Yes, that should pretty much do it, I'd probably add in Citroen customer service to the list too though, so Citroen DS5 paint and suspension issues, Citroen UK refusing rejection, or charging to store the car, Citroen customer service.

[Megaflow]

Matt UK said:

edo said:

It is all down to frequency of key words. in other words, the more often this thread mentions Citroen DS5 paint and suspension issues and Citroen UK, and refusing rejection, or charging to store the car, the better

Sorry, let me just get this clear in my own mind:
Citroen DS5 paint and suspension issues, Citroen UK refusing rejection, or charging to store the car

That's correct Citroen have a customer with a DS5 with paint and suspension issues, and Citroen UK are refusing rejection, and charging to store the car.

That's how this search results thing works, isn't it?

[BigTom85]

edo said:

It is all down to frequency of key words. in other words, the more often this thread mentions Citroen DS5 paint and suspension issues and Citroen UK, and refusing rejection, or charging to store the car, the better

So, to be absolutely clear, if someone wanted this thread about Citroen DS5 paint and suspension issues and Citroen UK to appear on the first page of Google listings for Citroen DS5 paint and suspension issues and Citroen UK, all people would have to do is mention Citroen DS5 paint and suspension issues and Citroen UK as frequently as possible?

Just checking, like.

[10 Pence Short]

I'm not sure it's a good idea to keep mentioning Citroen DS5 paint or suspension or both paint and suspension issues on a DS5. Citroen customer service or used approved and new car dealers for Citroens would probably not approve.

Buyers looking to buy an approved used or new Citroen might thank you for bringing DS5 suspension and paint issues to their attention, though.

[Asterix]

10 Pence Short said:

I'm not sure it's a good idea to keep mentioning Citroen DS5 paint or suspension or both paint and suspension issues on a DS5. Citroen customer service or used approved and new car dealers for Citroens would probably not approve.

Buyers looking to buy an approved used or new Citroen might thank you for bringing DS5 suspension and paint issues to their attention, though.

I thought about buying a Citroen DS5 regardless of their paint or suspension or both paint and suspension issues. However, the more I read about the paint or suspension or both paint and suspension issues with the Citroen DS5, I realised the Citroen DS5 paint or suspension or both paint and suspension issues could be a problem and I'd rather steer (not sharp left under braking) clear of the paint or suspension or both paint and suspension issues.

[Matt UK]

edo said:

Matt UK said:

edo said:

It is all down to frequency of key words. in other words, the more often this thread mentions Citroen DS5 paint and suspension issues and Citroen UK, and refusing rejection, or charging to store the car, the better

Sorry, let me just get this clear in my own mind:
Citroen DS5 paint and suspension issues, Citroen UK refusing rejection, or charging to store the car

Yes, that should pretty much do it, I'd probably add in Citroen customer service to the list too though, so Citroen DS5 paint and suspension issues, Citroen UK refusing rejection, or charging to store the car, Citroen customer service.

Ah, I see.

Citroen DS5 paint and suspension issues, Citroen UK refusing rejection, or charging to store the car, Citroen customer service.

Yes, I can see how that works better. Thank you, good Sir.

[trama]

Not wanting to insult anybodies intelligence but if you read the OP and the dealers reply on the OPs flickr account it seems there are three issues

i. Brakes - the op complained initially of juddering and vibrations but this seems to have remedied itself, the op could only demonstrate the juddering to the dealer by getting the ABS going with his hands off the wheel.

ii. Suspension - the car pulls to the left, two citroen dealers have stated there isn't an issue. The op did the right thing in getting an independent to look at the alignment but they rather shoot him in the foot by using the values from a citroen C5 which is a very different car. Read any review of the DS5 and they complain about the ride quality to such an extent that citroen have refreshed the car early and changed the suspension set up.

iii. bumper - well that speaks for itself. But it could be remedied by a replacement bumper however the op hasn't given the dealer a chance to do so.

It is strange that pistonheads have abrogated their no naming and shaming policy in this instance especially with all the posts stating the dealer has obviously done something very dodgy and passed off an accident damaged car as brand new.

[WinstonWolf]

trama said:

Not wanting to insult anybodies intelligence but if you read the OP and the dealers reply on the OPs flickr account it seems there are three issues

i. Brakes - the op complained initially of juddering and vibrations but this seems to have remedied itself, the op could only demonstrate the juddering to the dealer by getting the ABS going with his hands off the wheel.

ii. Suspension - the car pulls to the left, two citroen dealers have stated there isn't an issue. The op did the right thing in getting an independent to look at the alignment but they rather shoot him in the foot by using the values from a citroen C5 which is a very different car. Read any review of the DS5 and they complain about the ride quality to such an extent that citroen have refreshed the car early and changed the suspension set up.

iii. bumper - well that speaks for itself. But it could be remedied by a replacement bumper however the op hasn't given the dealer a chance to do so.

It is strange that pistonheads have abrogated their no naming and shaming policy in this instance especially with all the posts stating the dealer has obviously done something very dodgy and passed off an accident damaged car as brand new.

Would you like to declare your vested interest now or later?

I would not accept a car with those handling characteristics. Is that how a brand new Citroen should handle?

It may not be accident damaged, but those panel gaps are worse than any I've seen before, is this how Citroen panels are supposed to fit?