Brand New Citroen DS5 - plenty of faults and bad paint job
Discussion
BigTom85 said:
edo said:
It is all down to frequency of key words. in other words, the more often this thread mentions Citroen DS5 paint and suspension issues and Citroen UK, and refusing rejection, or charging to store the car, the better 
So, to be absolutely clear, if someone wanted this thread about Citroen DS5 paint and suspension issues and Citroen UK to appear on the first page of Google listings for Citroen DS5 paint and suspension issues and Citroen UK, all people would have to do is mention Citroen DS5 paint and suspension issues and Citroen UK as frequently as possible?Just checking, like.
(Citroen is one of those words that looks odd the more you look at it)
Good point. So, from the top:
Citroen DS5 paint and suspension issues
Citroen UK refusing rejection
Citroen charging to store the car
Citroen customer service
Citroen Brakes complained juddering vibrations
Citroen Suspension pulls to the left, alignment
Citroen bumper - paint job replacement bumper
Citroen panel gaps
Citroen DS5 paint and suspension issues
Citroen UK refusing rejection
Citroen charging to store the car
Citroen customer service
Citroen Brakes complained juddering vibrations
Citroen Suspension pulls to the left, alignment
Citroen bumper - paint job replacement bumper
Citroen panel gaps
Is it just me who hears alarm bells when manufacturers/dealers are knocking £8k of £25k new model car!
I have never had a high opinion of french cars and even more having had a renault megane scenic less than 1 year old and having numerous problems. Dealer agreed with bad brake squeal, cleaned and reseated at a a cost of £70 and still there next next solution was to pay for new renault brakes on a 10,000 6mth car! Paint was shocking and bird poo lifted it off the metal upon impact!
>Stop start would fail and come up failure on the screen (Car had no fault information in memory to support this)renault dealer wasted 1/2 my of fuel with a tech trying to get ot to happen. No joy! Just had to live with it once or twice a week. Or turn off stop/start.
>Radio would reboot itself about once a month as your were driving for no apparent reason (Again dealer could find no fault)
>When you shut the boot the rear light would creak badly, renault dealer solution was to the leave the light not properly done up/lose. The car seemed to be slightly out of shape somewhere casuing the light to move a creak when the boot was shut. Fabulous build quality.
> Front day running lights packed up intermintaly, known fault renault just replace with further poundland style examples.
> The rear carpet was terrible quality.
> The rear parcel blind lugs move and teh blind slips.
I have never had a high opinion of french cars and even more having had a renault megane scenic less than 1 year old and having numerous problems. Dealer agreed with bad brake squeal, cleaned and reseated at a a cost of £70 and still there next next solution was to pay for new renault brakes on a 10,000 6mth car! Paint was shocking and bird poo lifted it off the metal upon impact!
>Stop start would fail and come up failure on the screen (Car had no fault information in memory to support this)renault dealer wasted 1/2 my of fuel with a tech trying to get ot to happen. No joy! Just had to live with it once or twice a week. Or turn off stop/start.
>Radio would reboot itself about once a month as your were driving for no apparent reason (Again dealer could find no fault)
>When you shut the boot the rear light would creak badly, renault dealer solution was to the leave the light not properly done up/lose. The car seemed to be slightly out of shape somewhere casuing the light to move a creak when the boot was shut. Fabulous build quality.
> Front day running lights packed up intermintaly, known fault renault just replace with further poundland style examples.
> The rear carpet was terrible quality.
> The rear parcel blind lugs move and teh blind slips.
Not taking Citroen's side at all (car is shocking and I was tempted by a DS5 come replacement time in a year or two - thinking twice now!!) but people may want to be careful re naming and shaming.
It will take one phonecall to Haymarket towers, who sell an awful lot of advertising space in their publications to Citroen, and this thread will be closed and deleted.
Keep us updated OP but I think all this FB/googling thing needs to be toned down a bit.
It will take one phonecall to Haymarket towers, who sell an awful lot of advertising space in their publications to Citroen, and this thread will be closed and deleted.
Keep us updated OP but I think all this FB/googling thing needs to be toned down a bit.
trama said:
Not wanting to insult anybodies intelligence but if you read the OP and the dealers reply on the OPs flickr account it seems there are three issues
ii. Suspension - the car pulls to the left/right. Read any review of the DS5 and they complain about the ride quality to such an extent that citroen have refreshed the car early and changed the suspension set up.
In the letter from the dealer that is on Flickr, did it not say that the OP had tested another car and accepted that it drove the same has his own car, in fact I think it said, 'had commented that the demonstrator was worse than his own vehicle' ?? ii. Suspension - the car pulls to the left/right. Read any review of the DS5 and they complain about the ride quality to such an extent that citroen have refreshed the car early and changed the suspension set up.
trama said:
It is strange that pistonheads have abrogated their no naming and shaming policy in this instance especially with all the posts stating the dealer has obviously done something very dodgy and passed off an accident damaged car as brand new.
Which is exactly what I said earlier - There is either a naming shaming policy, or there isn't..Whilst I do think the OP is getting a rough deal and that it is good for PH members to hear about problems like this, I'm not sure that this thread is really painting PH in a positive light, especially as once the OP has got what he wants, we'll probably never hear from him again
Like I said on my earlier post, the OP is actually commenting on other "I've got a problem with my car" posts on the Citroen FB thread and encouraging them to "Start up a thread on Pistonheads". Is this what PH is going to become, hundreds of new members who join just to use their thread as leverage and declaring that "I've written about it on Pistonheads"
And no, I don't work for Citroen, or the dealer - It's just the way I see it.
What a bunch of happy customers on the Citroen FB page! I don't think a PH foray on there will upset the balance.
I feel for the OP - it really does look shocking, and does suggest some underlying issue. That car would have had an end of line assessment when leaving the factory and at least one quality assesment at the various ports/terminals, not to mention a dealer staff member performing a pre-sale PDI and determining it was visually sound. Someone somewhere is hiding something, as I can't see that leaving the line, even as a 3.30pm on a Friday car.
Buying unseen and remotely wouldn't be my preferred method, but nonetheless you would expect a lot more than has been received. The purchasing method does not mitigate the product being second rate - even if it did delay the realisation until post purchase.
For the dealer to descend to storage cost threats just about says it all. Lets hope some form of sense prevails.
I feel for the OP - it really does look shocking, and does suggest some underlying issue. That car would have had an end of line assessment when leaving the factory and at least one quality assesment at the various ports/terminals, not to mention a dealer staff member performing a pre-sale PDI and determining it was visually sound. Someone somewhere is hiding something, as I can't see that leaving the line, even as a 3.30pm on a Friday car.
Buying unseen and remotely wouldn't be my preferred method, but nonetheless you would expect a lot more than has been received. The purchasing method does not mitigate the product being second rate - even if it did delay the realisation until post purchase.
For the dealer to descend to storage cost threats just about says it all. Lets hope some form of sense prevails.
markoc said:
What a bunch of happy customers on the Citroen FB page! I don't think a PH foray on there will upset the balance.
I feel for the OP - it really does look shocking, and does suggest some underlying issue. That car would have had an end of line assessment when leaving the factory and at least one quality assesment at the various ports/terminals, not to mention a dealer staff member performing a pre-sale PDI and determining it was visually sound. Someone somewhere is hiding something, as I can't see that leaving the line, even as a 3.30pm on a Friday car.
Buying unseen and remotely wouldn't be my preferred method, but nonetheless you would expect a lot more than has been received. The purchasing method does not mitigate the product being second rate - even if it did delay the realisation until post purchase.
For the dealer to descend to storage cost threats just about says it all. Lets hope some form of sense prevails.
Its so bad and the paint work I am suspicious especially given the dealers reaction that the car has been damaged since it left the factory (ie in the dealers care) and thats why the paint colour match is awful and they dont want the op to reject! I would be suprised that citron uk would get the car and tell the dealer its their fault.I feel for the OP - it really does look shocking, and does suggest some underlying issue. That car would have had an end of line assessment when leaving the factory and at least one quality assesment at the various ports/terminals, not to mention a dealer staff member performing a pre-sale PDI and determining it was visually sound. Someone somewhere is hiding something, as I can't see that leaving the line, even as a 3.30pm on a Friday car.
Buying unseen and remotely wouldn't be my preferred method, but nonetheless you would expect a lot more than has been received. The purchasing method does not mitigate the product being second rate - even if it did delay the realisation until post purchase.
For the dealer to descend to storage cost threats just about says it all. Lets hope some form of sense prevails.
When I worked for a ford dealer we had no issue helping the customer reject a car with half the issues this one has!
Hi
I have some news. Today I have received two emails and one phone call from Citroen UK.
I couldn't take the phone call as I was up the mountains, trekking. The first email came to inform why they didn't got in-touch with me as Citroen UK was waiting for the Dealer to have their say in this story. This is a little ... as I'm convinced that they received the letter at the same time as I did.
The second email kind of gives me a little bit of hope:
[i]I called you and left you a voicemail and of course you don't have to return my call as I know you're currently out of the country.
Just a courtesy email to let you know we won't accept at this stage the dealer charging you for holding your Citroën DS5. I'm going to continue speaking with ********* from ***** and try my best to resolve matters amicably.
I'll keep you updated via email whilst you're away and of course will call you once you're back in the UK.[/i]
It's clear that the pressure on Citroe UK is mounting because some of you took this story to their Facebook page and kind of forced Citroen UK to take damage control actions. I really, really THANK YOU for everything you guys doing and for your amazing support. When I begun posting on this forum, and others, I didn't really expected this kind of reactions from you all. You are truly amazing and I hope some day I will be able to return your help.
One more thing happened today. WhatCar Helpdesk has contacted me on Facebook requiring more details about my story. Hope they will help as I have read about many difficult situations resolved by their enquires. Citroen UK knows them very well and many other manufacturers as well, including prestigious ones.
Thank you guys
I have some news. Today I have received two emails and one phone call from Citroen UK.
I couldn't take the phone call as I was up the mountains, trekking. The first email came to inform why they didn't got in-touch with me as Citroen UK was waiting for the Dealer to have their say in this story. This is a little ... as I'm convinced that they received the letter at the same time as I did.
The second email kind of gives me a little bit of hope:
[i]I called you and left you a voicemail and of course you don't have to return my call as I know you're currently out of the country.
Just a courtesy email to let you know we won't accept at this stage the dealer charging you for holding your Citroën DS5. I'm going to continue speaking with ********* from ***** and try my best to resolve matters amicably.
I'll keep you updated via email whilst you're away and of course will call you once you're back in the UK.[/i]
It's clear that the pressure on Citroe UK is mounting because some of you took this story to their Facebook page and kind of forced Citroen UK to take damage control actions. I really, really THANK YOU for everything you guys doing and for your amazing support. When I begun posting on this forum, and others, I didn't really expected this kind of reactions from you all. You are truly amazing and I hope some day I will be able to return your help.
One more thing happened today. WhatCar Helpdesk has contacted me on Facebook requiring more details about my story. Hope they will help as I have read about many difficult situations resolved by their enquires. Citroen UK knows them very well and many other manufacturers as well, including prestigious ones.
Thank you guys
@WinstonWolf
I said in my first post I would be called a shill but never mind. The cars handling characteristics have been looked at by a second citroen dealer who didn't identify a problem, doesn't mean there isn't one but maybe it would have been wise to get some more evidence before going for rejection.
The Autocar review of the DS5 is scathing about the ride:
"...DS5’s conventional suspension set-up is a fairly mediocre ride that is at best settled but short of sophistication, and at worst plies an uncomfortable blend of vague, unsettling body control and an intermittently grimace-inducing lack of bump absorption.
...The weight of the car is noticeable as it shuffles from corner to corner in vigorous driving, while the ride is at its jarring worst under high cornering forces, where the DS5 feels fidgety and unsettled.
Substantial steering kick-back over very poor surfaces at high speeds is another discomfiting trait..."
@Superhoop
Absolutely, numerous times I've read a thread complaining about a car/dealership which is then quickly disappeared or censored. The responses on here have encouraged the op into thinking there is something very wrong with it and/or it has been in an undeclared accident without much in the way of hard evidence.
@mbrad26
That is good news, it seems the social media backlash may well extricate you from this situation.
I said in my first post I would be called a shill but never mind. The cars handling characteristics have been looked at by a second citroen dealer who didn't identify a problem, doesn't mean there isn't one but maybe it would have been wise to get some more evidence before going for rejection.
The Autocar review of the DS5 is scathing about the ride:
"...DS5’s conventional suspension set-up is a fairly mediocre ride that is at best settled but short of sophistication, and at worst plies an uncomfortable blend of vague, unsettling body control and an intermittently grimace-inducing lack of bump absorption.
...The weight of the car is noticeable as it shuffles from corner to corner in vigorous driving, while the ride is at its jarring worst under high cornering forces, where the DS5 feels fidgety and unsettled.
Substantial steering kick-back over very poor surfaces at high speeds is another discomfiting trait..."
@Superhoop
Absolutely, numerous times I've read a thread complaining about a car/dealership which is then quickly disappeared or censored. The responses on here have encouraged the op into thinking there is something very wrong with it and/or it has been in an undeclared accident without much in the way of hard evidence.
@mbrad26
That is good news, it seems the social media backlash may well extricate you from this situation.
trama said:
@WinstonWolf
I said in my first post I would be called a shill but never mind. The cars handling characteristics have been looked at by a second citroen dealer who didn't identify a problem, doesn't mean there isn't one but maybe it would have been wise to get some more evidence before going for rejection.
The Autocar review of the DS5 is scathing about the ride:
"...DS5’s conventional suspension set-up is a fairly mediocre ride that is at best settled but short of sophistication, and at worst plies an uncomfortable blend of vague, unsettling body control and an intermittently grimace-inducing lack of bump absorption.
...The weight of the car is noticeable as it shuffles from corner to corner in vigorous driving, while the ride is at its jarring worst under high cornering forces, where the DS5 feels fidgety and unsettled.
Substantial steering kick-back over very poor surfaces at high speeds is another discomfiting trait..."
@Superhoop
Absolutely, numerous times I've read a thread complaining about a car/dealership which is then quickly disappeared or censored. The responses on here have encouraged the op into thinking there is something very wrong with it and/or it has been in an undeclared accident without much in the way of hard evidence.
@mbrad26
That is good news, it seems the social media backlash may well extricate you from this situation.
What do you think of the quality of that panel fit? Good, innit. I said in my first post I would be called a shill but never mind. The cars handling characteristics have been looked at by a second citroen dealer who didn't identify a problem, doesn't mean there isn't one but maybe it would have been wise to get some more evidence before going for rejection.
The Autocar review of the DS5 is scathing about the ride:
"...DS5’s conventional suspension set-up is a fairly mediocre ride that is at best settled but short of sophistication, and at worst plies an uncomfortable blend of vague, unsettling body control and an intermittently grimace-inducing lack of bump absorption.
...The weight of the car is noticeable as it shuffles from corner to corner in vigorous driving, while the ride is at its jarring worst under high cornering forces, where the DS5 feels fidgety and unsettled.
Substantial steering kick-back over very poor surfaces at high speeds is another discomfiting trait..."
@Superhoop
Absolutely, numerous times I've read a thread complaining about a car/dealership which is then quickly disappeared or censored. The responses on here have encouraged the op into thinking there is something very wrong with it and/or it has been in an undeclared accident without much in the way of hard evidence.
@mbrad26
That is good news, it seems the social media backlash may well extricate you from this situation.
trama said:
The responses on here have encouraged the op into thinking there is something very wrong with it and/or it has been in an undeclared accident without much in the way of hard evidence.
Hard evidence? What do you want us to do, go visit the OP and inspect his car?This is an internet forum; people come here to post their thoughts, opinions, experiences and often a load of old b
ks.Sometimes people register on here and get very lively very quickly on a specific thread but don't declare their interests. You can spot them though. I've actually seen occasions where they have made things worse! Still, I've got a comfy chair, so we'll see.
trama said:
Not wanting to insult anybodies intelligence but if you read the OP and the dealers reply on the OPs flickr account it seems there are three issues
i. Brakes - the op complained initially of juddering and vibrations but this seems to have remedied itself, the op could only demonstrate the juddering to the dealer by getting the ABS going with his hands off the wheel.
ii. Suspension - the car pulls to the left, two citroen dealers have stated there isn't an issue. The op did the right thing in getting an independent to look at the alignment but they rather shoot him in the foot by using the values from a citroen C5 which is a very different car. Read any review of the DS5 and they complain about the ride quality to such an extent that citroen have refreshed the car early and changed the suspension set up.
iii. bumper - well that speaks for itself. But it could be remedied by a replacement bumper however the op hasn't given the dealer a chance to do so.
It is strange that pistonheads have abrogated their no naming and shaming policy in this instance especially with all the posts stating the dealer has obviously done something very dodgy and passed off an accident damaged car as brand new.
Come clean - who do you work for?i. Brakes - the op complained initially of juddering and vibrations but this seems to have remedied itself, the op could only demonstrate the juddering to the dealer by getting the ABS going with his hands off the wheel.
ii. Suspension - the car pulls to the left, two citroen dealers have stated there isn't an issue. The op did the right thing in getting an independent to look at the alignment but they rather shoot him in the foot by using the values from a citroen C5 which is a very different car. Read any review of the DS5 and they complain about the ride quality to such an extent that citroen have refreshed the car early and changed the suspension set up.
iii. bumper - well that speaks for itself. But it could be remedied by a replacement bumper however the op hasn't given the dealer a chance to do so.
It is strange that pistonheads have abrogated their no naming and shaming policy in this instance especially with all the posts stating the dealer has obviously done something very dodgy and passed off an accident damaged car as brand new.
Matt UK said:
Hard evidence? What do you want us to do, go visit the OP and inspect his car?
This is an internet forum; people come here to post their thoughts, opinions, experiences and often a load of old bks.
Sometimes people register on here and get very lively very quickly on a specific thread but don't declare their interests. You can spot them though.
Of course only the op can get hard evidence but maybe he should have done so before rejecting the car. He can't really say the car has been in an accident because the people on pistonheads say so. This is an internet forum; people come here to post their thoughts, opinions, experiences and often a load of old b
ks.Sometimes people register on here and get very lively very quickly on a specific thread but don't declare their interests. You can spot them though.
I have no relationship with citroen, I read the op first on the consumer action forum but he never went back there so I thought I join the discussion here.
Superhoop said:
Whilst I sympathise with the OP and agree that the bumper fit/colour match is shocking, I'm a bit confused as to what is happening on PH...
This thread names the dealer. so what happened to the 'no naming and shaming' policy?
This isn't the first time that there has been threads like this, most get deleted, some are allowed to stay, but most seem to be either new members who once they've got what they wanted out of PH, disappear never to post again, or like in this case, a member for a while, who has no posting history, then starts a thread like this one.
Looking at the Citroen UK site, a couple of the OP's posts on there read like a threat to Citroen because it's posted on PH, and there's even one post to another Citroen owner with an issue advising him to post on PH to use as leverage.
That said, good luck to the OP and I hope you get this sorted
Took notes of your observations and as I may not agree with them totally I do understand what you are saying and I have decided to edit all my posts and censored them. Hope this will help. If I may have missed something please bring them to my attention. This thread names the dealer. so what happened to the 'no naming and shaming' policy?
This isn't the first time that there has been threads like this, most get deleted, some are allowed to stay, but most seem to be either new members who once they've got what they wanted out of PH, disappear never to post again, or like in this case, a member for a while, who has no posting history, then starts a thread like this one.
Looking at the Citroen UK site, a couple of the OP's posts on there read like a threat to Citroen because it's posted on PH, and there's even one post to another Citroen owner with an issue advising him to post on PH to use as leverage.
That said, good luck to the OP and I hope you get this sorted
If it wasn't for PH and other forums the manufacturers and their dealers would be in a clear leveraged position over the consumer. My post, not posts, on Citroen's FB, that you refer at, is my advice to someone who is in a similar position as I am, fighting for his statutory rights to be recognised without any delay. This fight is clearly unbalanced without forums and social media platforms. Hope you will never be in my position. But if you will...this forums and social media platforms will appear as gold to you.
I didn't planned this thread to hurt Citroen or someone else...this is ridiculous.
trama said:
I have no relationship with citroen, I read the op first on the consumer action forum but he never went back there so I thought I join the discussion here.
OK, Pistonheads is a good forum and you have just joined, so I don't want to appear like an unwelcoming knob.If a topic somewhere else was of interest and you signed up to be part of it, then welcome along to the discussion
Stick around though and you might realise why others might think your posts look a bit odd. There is history of people signing up under a persona to defend a company without declaring their interests, which rarely goes down well.
Edited by Matt UK on Tuesday 15th April 18:52
trama said:
Of course only the op can get hard evidence but maybe he should have done so before rejecting the car. He can't really say the car has been in an accident because the people on pistonheads say so.
I have no relationship with citroen, I read the op first on the consumer action forum but he never went back there so I thought I join the discussion here.
Trama what are you saying? I have started a thread on the consumer action forum on 10th April 2014 and I have returned to that forum yesterday and today. Only yesterday I have found a way to post links to the thread started by me as I didn't had the right to post links to other sites. Here is the link to that thread:I have no relationship with citroen, I read the op first on the consumer action forum but he never went back there so I thought I join the discussion here.
http://www.consumeractiongroup.co.uk/forum/showthr...
I respect your opinion that I have rejected the car to early but I do not agree with it. A brand new car should be fault free. The steering and suspension faults are only part of the problem. The front bumper miss colour issues is not acceptable for a brand new car not even if you live in North Korea. I have bought a BRAND NEW CAR and is my statutory right to receive one for the amount of money that I have paid for. There is no mention in any law that I should give the Dealer 3 -4 or 100 occasions to fix it. A brand new car once again should be a brand new car.
If you go by a T-shirt from a high street store that has a flaw that you discover when you arrive home - you have the right to return it back no questions asked. The same for a TV set or furniture or game console or bicycle or printer, PC or mobile phone.
If my car's problems seems so trivial that a Dealer should have given the opportunity to fix it why didn't they fixed it when they had the chance. What about the first time when I have returned the car, in the delivery day, and the Service Manager failed to recognise a bad wheel alignment symptoms - like the car pulling to one side and the steering wheel being off center, leaned to the left. This is truly ridiculous, for a Service Manager not to be able to spot a tracking problem so obvious. Or he knew the history of the car and tried to hide it.
All the best
Edited by mbrad26 on Tuesday 15th April 19:00
mbrad26 said:
Hi
I have some news. Today I have received two emails and one phone call from Citroen UK.
I couldn't take the phone call as I was up the mountains, trekking. The first email came to inform why they didn't got in-touch with me as Citroen UK was waiting for the Dealer to have their say in this story. This is a little ... as I'm convinced that they received the letter at the same time as I did.
The second email kind of gives me a little bit of hope:
[i]I called you and left you a voicemail and of course you don't have to return my call as I know you're currently out of the country.
Just a courtesy email to let you know we won't accept at this stage the dealer charging you for holding your Citroën DS5. I'm going to continue speaking with ********* from ***** and try my best to resolve matters amicably.
I'll keep you updated via email whilst you're away and of course will call you once you're back in the UK.[/i]
It's clear that the pressure on Citroe UK is mounting because some of you took this story to their Facebook page and kind of forced Citroen UK to take damage control actions. I really, really THANK YOU for everything you guys doing and for your amazing support. When I begun posting on this forum, and others, I didn't really expected this kind of reactions from you all. You are truly amazing and I hope some day I will be able to return your help.
One more thing happened today. WhatCar Helpdesk has contacted me on Facebook requiring more details about my story. Hope they will help as I have read about many difficult situations resolved by their enquires. Citroen UK knows them very well and many other manufacturers as well, including prestigious ones.
Thank you guys
Great news, keep us posted.I have some news. Today I have received two emails and one phone call from Citroen UK.
I couldn't take the phone call as I was up the mountains, trekking. The first email came to inform why they didn't got in-touch with me as Citroen UK was waiting for the Dealer to have their say in this story. This is a little ... as I'm convinced that they received the letter at the same time as I did.
The second email kind of gives me a little bit of hope:
[i]I called you and left you a voicemail and of course you don't have to return my call as I know you're currently out of the country.
Just a courtesy email to let you know we won't accept at this stage the dealer charging you for holding your Citroën DS5. I'm going to continue speaking with ********* from ***** and try my best to resolve matters amicably.
I'll keep you updated via email whilst you're away and of course will call you once you're back in the UK.[/i]
It's clear that the pressure on Citroe UK is mounting because some of you took this story to their Facebook page and kind of forced Citroen UK to take damage control actions. I really, really THANK YOU for everything you guys doing and for your amazing support. When I begun posting on this forum, and others, I didn't really expected this kind of reactions from you all. You are truly amazing and I hope some day I will be able to return your help.
One more thing happened today. WhatCar Helpdesk has contacted me on Facebook requiring more details about my story. Hope they will help as I have read about many difficult situations resolved by their enquires. Citroen UK knows them very well and many other manufacturers as well, including prestigious ones.
Thank you guys
Oh, and even if your resolution asks you to keep quiet on the agreement, at least let us know there has been a happy outcome, nothing more frustrating in these cases than silence!
@mbrad26
My apologies when I looked at your thread on CAG yesterday you hadn't yet updated it.
With respect rejecting a car isn't the same as returning a tshirt, once the car is registered it depreciates. Somebody has to take the hit on the depreciation, the dealer most probably which is why they're not going to roll over immediately. I thought it was a tenet of consumer law that you had to give an opportunity for the other party to fix snags.
But you have rejected it now so I wouldn't give an inch hopefully you can shame citroen into giving you your money back with the picture of the panel gaps alone. You already have the tacit approval of haymarket so maybe one of their magazines will pick it up.
My apologies when I looked at your thread on CAG yesterday you hadn't yet updated it.
With respect rejecting a car isn't the same as returning a tshirt, once the car is registered it depreciates. Somebody has to take the hit on the depreciation, the dealer most probably which is why they're not going to roll over immediately. I thought it was a tenet of consumer law that you had to give an opportunity for the other party to fix snags.
But you have rejected it now so I wouldn't give an inch hopefully you can shame citroen into giving you your money back with the picture of the panel gaps alone. You already have the tacit approval of haymarket so maybe one of their magazines will pick it up.
trama said:
@mbrad26
My apologies when I looked at your thread on CAG yesterday you hadn't yet updated it.
With respect rejecting a car isn't the same as returning a tshirt, once the car is registered it depreciates. Somebody has to take the hit on the depreciation, the dealer most probably which is why they're not going to roll over immediately. I thought it was a tenet of consumer law that you had to give an opportunity for the other party to fix snags.
But you have rejected it now so I wouldn't give an inch hopefully you can shame citroen into giving you your money back with the picture of the panel gaps alone. You already have the tacit approval of haymarket so maybe one of their magazines will pick it up.
Those panels aren't snags, they're bloody awful. Or do you disagree?My apologies when I looked at your thread on CAG yesterday you hadn't yet updated it.
With respect rejecting a car isn't the same as returning a tshirt, once the car is registered it depreciates. Somebody has to take the hit on the depreciation, the dealer most probably which is why they're not going to roll over immediately. I thought it was a tenet of consumer law that you had to give an opportunity for the other party to fix snags.
But you have rejected it now so I wouldn't give an inch hopefully you can shame citroen into giving you your money back with the picture of the panel gaps alone. You already have the tacit approval of haymarket so maybe one of their magazines will pick it up.
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