Brand New Citroen DS5 - plenty of faults and bad paint job
Discussion
BE57 TOY said:
TooMany2cvs said:
So every single new car that's had any rectification work prior to delivery is unsaleable as new?
Even though in this thread - http://www.pistonheads.com/gassing/topic.asp?h=0&a... - somebody who used to drive transporters for BMW reckons _over half_ of all new cars have had some paint?
This one hasn't been rectified though. Even though in this thread - http://www.pistonheads.com/gassing/topic.asp?h=0&a... - somebody who used to drive transporters for BMW reckons _over half_ of all new cars have had some paint?
Badly, sure, using the wrong colour paint on the bumper, but - yep - it's had "rectification" work done.
mbrad26 said:
The OTR price of the vehicle was 17000 pounds, heavily discounted from 25000 pounds. This big discount of 8000 pounds made me choose this car. Big mistake. The Conditional Credit Agreement was signed on 17-04-2014.
Do I have enough evidence to go with the car back and reject it?
Just going back to this part of the original thread .. I'm wondering why there was so much discount. (Others have mentioned this also.) Do I have enough evidence to go with the car back and reject it?
The dealer's web site showed another with a similar discount, but most DS5's are discounted by 2K to 3K, not 8K.
In my experience of the motor trade, big retail discounts like this (over 30%) are commonly for 1 of 2 reasons:-
(a) It's an "old model" if there has just been a facelift or minor spec upgrade;
(b) It's a pre-registered car (i.e. "used").
[Edit: Sorry, forgot to mention the "sales targets" reason, but I doubt that applies to this car.]
I am now wondering if the dealer intended this one to be a pre-reg but made an admin error. A pre-reg can be cosmetically faulty - that's why it's sold as a used car, (even if it hasn't actually been "used"). This would also allow a car that had been significantly "rectified" to be sold without the depth of problems the OP is experiencing.
Edited by M4cruiser on Monday 21st April 18:00
mbrad26 said:
Hi
Thanks for advice. The FC has been notified about my problems from day one. Although, initially they appeared to be helpful, in the end they declined any responsibility. I've been told that everything is between me and the dealer.
It's been said before, including by myself, but I'll say it again.Thanks for advice. The FC has been notified about my problems from day one. Although, initially they appeared to be helpful, in the end they declined any responsibility. I've been told that everything is between me and the dealer.
The finance company own the car. You need to be putting more pressure on them.
As for the earlier post regarding depreciation on rejected cars - irrelevant.
It gets worked out on a 'real' cost replacement basis with manufacturer making up the shortfall between the, now, retail value of the car as a used car against its replacement cost.
It's a very straightforward process once you've got all parties to agree.
BE57 TOY said:
TooMany2cvs said:
Yes, it has.
Badly, sure, using the wrong colour paint on the bumper, but - yep - it's had "rectification" work done.
No, you are wrong - the dodgy painted bumper has not been rectified. Badly, sure, using the wrong colour paint on the bumper, but - yep - it's had "rectification" work done.
kapiteinlangzaam said:
This.
I rejected a new Alfa about 5 years ago, and it was the finance company that were the key to everything (closely followed by the dealer).
Without the finance company playing ball, you will have a much harder time of it.
HiI rejected a new Alfa about 5 years ago, and it was the finance company that were the key to everything (closely followed by the dealer).
Without the finance company playing ball, you will have a much harder time of it.
Thanks for advice. I will have another talk with FC later today. But like I said before they told me that they have no responsibility and everything is between me and the Dealer. Their statement is clearly ridiculous but this is their response to my Complaint Letter sent to them. This statement was over the phone and I'm still waiting for an official written response.
Cheers
http://www.financial-ombudsman.org.uk/publications...
I think this might be relevant, section 75A, the credit company may do something if the manufacturer or supplier does not but you must attempt (which you have) to settle the claim with them before using the finance company.
I think this might be relevant, section 75A, the credit company may do something if the manufacturer or supplier does not but you must attempt (which you have) to settle the claim with them before using the finance company.
TooMany2cvs said:
BE57 TOY said:
TooMany2cvs said:
Yes, it has.
Badly, sure, using the wrong colour paint on the bumper, but - yep - it's had "rectification" work done.
No, you are wrong - the dodgy painted bumper has not been rectified. Badly, sure, using the wrong colour paint on the bumper, but - yep - it's had "rectification" work done.
king for that also.Hi
Just spoke with BPF and this proved to be a total waste of time. I would like to remind you that I already kept B. Partner Finance informed about everything since I took delivery of the car, also sent them a rejection letter explaining why I rejected the car so on.
I have phoned them tonight to ask them to reconsider their position and to assume their responsibility as required by Section 75 of Consumer Section Act 1974. They advised me that is not possible and they will book me for a call back from one of their senior advisers. I begun to cry and laugh because this was the 3rd time when BPF was booking me for a call back and I've never been called back. Appalling Customer Service...
I got asked the following:
"So what's wrong with the car?"
"Is the car still with you?"
"Did you returned the car?"
"When did you returned the car?"
"What the Dealer told you?''
... and my favourite:
"So what's the purpose of this call ?"
Basically I had to explain everything one more time to a new advisor and in the end to be told that there is nothing new in their position.
After I've calmed down a little bit I have contacted Financial Ombudsman Service and made an official complaint.
Cheers
Just spoke with BPF and this proved to be a total waste of time. I would like to remind you that I already kept B. Partner Finance informed about everything since I took delivery of the car, also sent them a rejection letter explaining why I rejected the car so on.
I have phoned them tonight to ask them to reconsider their position and to assume their responsibility as required by Section 75 of Consumer Section Act 1974. They advised me that is not possible and they will book me for a call back from one of their senior advisers. I begun to cry and laugh because this was the 3rd time when BPF was booking me for a call back and I've never been called back. Appalling Customer Service...
I got asked the following:
"So what's wrong with the car?"
"Is the car still with you?"
"Did you returned the car?"
"When did you returned the car?"
"What the Dealer told you?''
... and my favourite:
"So what's the purpose of this call ?"
Basically I had to explain everything one more time to a new advisor and in the end to be told that there is nothing new in their position.
After I've calmed down a little bit I have contacted Financial Ombudsman Service and made an official complaint.
Cheers
mbrad26 said:
Hi
Thanks for advice. I will have another talk with FC later today. But like I said before they told me that they have no responsibility and everything is between me and the Dealer. Their statement is clearly ridiculous but this is their response to my Complaint Letter sent to them. This statement was over the phone and I'm still waiting for an official written response.
Cheers
It is unlikely that you are going to receive it. From the other post of yours it seems that it is not even logged... Good luck with the FO, hopefully they will get the job done.Thanks for advice. I will have another talk with FC later today. But like I said before they told me that they have no responsibility and everything is between me and the Dealer. Their statement is clearly ridiculous but this is their response to my Complaint Letter sent to them. This statement was over the phone and I'm still waiting for an official written response.
Cheers
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