Insurance issue? Is this normal?

[Vaud]

RedAlfa said:

I'm glad the end result was favourable for you

Motor Insurance .... it's a joke. You pay hundreds of pounds every year, just to be treated like a criminal at every turn, and for the insurance companies to WRIGGLE at every opportunity.

All those adverts with fluffy animals and balding men "twerking" to the Pussycat Dolls are a thin veil ... insurance companies are wolves in sheep's clothing! I have experienced them and I will never trust them.

Whenever I ring a motor insurance company, I hear: "Please note that we are acting in our interests, and not in your interests" ... says everything!

Edited by RedAlfa on Wednesday 28th January 19:07

Though they are operating in the same legal framework.

Like supermarkets that drive the price of milk down and abuse their buying position - it's the model that is broken and the companies that exploit it.

Want good service? Pay a premium.

[C. Grimsley]

£7000 a year I paid that year for insurance, this year I shopped around a bit but it was still £5500, it seems you just pay to be legal and should an issue arise you have a fight on your hands.

Carl

[Vaud]

C. Grimsley said:

£7000 a year I paid that year for insurance, this year I shopped around a bit but it was still £5500, it seems you just pay to be legal and should an issue arise you have a fight on your hands.

Carl

Holy moly. What was it, a Ferrari?

[RobinBanks]

If I read this correctly, the value of the car was only £5000 roughly. What the hell was it?

[DonnyMac]

C. Grimsley said:

Finally got my cheque today, time to put this sorry saga behind me, it's left a soar taste that's for sure, the insurance you pay for is barely worth the paper it's printed on.

Hopefully I don't have to deal with a claim ever again.

Carl

Hi Carl, I know you feel a bit worn out by the whole episode and probably want to put it behind you, but it is my understanding that if the payment is drawn out you are entitled to interest on the payout from the day of the accident.

The ombudsman will ensure this happens; contacting them is straight forward and at no cost bar an envelope and stamp.

Personally, I'm very much a shrug and get over it type of person, but your experience here is ridiculous and a more vulnerable or less tenacious person may have given up.

15 minutes in front of a computer will ensure this issue has been logged and you may even get a night out for your trouble.

Glad it finally came good in the end,
Donny.

[C. Grimsley]

The insurance policy was motor trade due to my job but it wasn't my insurance who was paying out it was the other parties. I suppose it's the going rate for a business of my size and people I employ, not to forget the biggest liability, ha ha my girlfriend.

Yes I will be contacting the solicitors again tomorrow to see what's what, I don't feel I have had all that's owed to me any how.

Carl

[nails1979]

I'm wondering who the third party insurers are. Got a couple of guesses. First guess would be Covea?

ah, just noticed the dig at AXA. Seem very compartmentalised when dealing with. Oh its not us I'll just transfer you through..... drrrrrrrr dead tone..

Edited by nails1979 on Wednesday 28th January 22:09

[anonymous-user]

C. Grimsley said:

The insurance policy was motor trade due to my job but it wasn't my insurance who was paying out it was the other parties. I suppose it's the going rate for a business of my size and people I employ, not to forget the biggest liability, ha ha my girlfriend.

Yes I will be contacting the solicitors again tomorrow to see what's what, I don't feel I have had all that's owed to me any how.

Carl

Keep pushing. Insurers take thousands a year from individual customers, they can afford to lose a bit on you know, doing what you pay them to do

[C. Grimsley]

nails1979 said:

I'm wondering who the third party insurers are. Got a couple of guesses. First guess would be Covea?

A#A is the insurance company, such a big firm too.

Carl

[nipsips]

To be fair they're not normally too bad - however nothing I can say is going to change peoples opinions on insurers. Sadly some companies spoil it for others who do genuinely try to help.

[will_]

DocJock said:

Glad to hear you finally got paid.

Earlier in the thread you were repeatedly told you needed to mitigate your costs, but those same protagonists never seemed to realise that the insurance company could have mitigated their costs by simply paying what they owed you in the six weeks before you requested a car to replace the one you lost use of through the fault of their client.

The obligation to mitigate is only on the defendant.

Of course the claimant could have saved themselves a whole load of cost and hassle by settling early, but if they're not satisfied on the evidence provided then why would they do that?