New car has had paint on it - dealer failed to mention it
Discussion
NPI said:
IMI A said:
AMG Merc. Woeful buying experience - honestly the most average dealer I've ever had to deal with. Nice people just not very clued up on their own AMG products.
I have a Merc and it's common to hear people say that they treat everyone the same, which is great if you buy an A Class but doesn't make the experience special if you're spending £100K. To be fair, they probably don't sell an awful lot of AMG GL63's!I know GL is made in the US, but do the AMG versions get finished in Germany? It's a lot of moving around for the car. Used to be the norm for imported cars to have paintwork - some manufacturers had bodyshops at the docks.
Snowboy said:
On a £100k+ car I'd expect perfection.
Speak to the dealer, ask them to get it resolved.
This isn't a dodgy dealer.
This is poor supply chain management and Mercedes head office will want to know.
When I worked at BMW the quality control was meticulous, and if there were any issues like this it was fixed for the customer and then the supply chain was traced every step of the way until they found out who had f
ked up the car.
Yes, cars often needed a respray on some bits on the way in.
But there were professional paint bays and stuff was stripped back to metal and resprayed to factory standard.
BMW. Quality control?Speak to the dealer, ask them to get it resolved.
This isn't a dodgy dealer.
This is poor supply chain management and Mercedes head office will want to know.
When I worked at BMW the quality control was meticulous, and if there were any issues like this it was fixed for the customer and then the supply chain was traced every step of the way until they found out who had f
ked up the car.Yes, cars often needed a respray on some bits on the way in.
But there were professional paint bays and stuff was stripped back to metal and resprayed to factory standard.
3 words I'd never expected to see in the same sentence
OpulentBob said:
Agdavie said:
new engines
WTF could cause a new engine to be required purely through transit?! That's mental! Ragging through the transit chain is very common, pretty much guaranteed in fact, but not really enough to kill a decent (as in no major manufacturing defects) engine.
Dave_ST220 said:
OpulentBob said:
Agdavie said:
new engines
WTF could cause a new engine to be required purely through transit?! That's mental! Nickyboy said:
This is pretty normal, even on expensive cars. I used to deliver to the bodyshop of a BMW dealership, a good half of the cars that arrived by transporter had bodywork repairs before they were sent to customer/showroom
Most manufacturer distribution centres in the Uk have bodyshops and dent men repairing new car bodywork before the dealers see the carsRich_W said:
Hence nearly all manufacturers have "Transport Mode" (limited revs and speed, no lights, no radio operation being the top of my head ones) which is deactivated by the dealer at PDI.
The lights were on all the cars in the YouTube film linked earlier showing the car ferry being loaded.I guess it varies by maker, but Transport Mode usually just shuts down ICE/Nav etc. If you've ever watched the top deck a car transporter (road version) being loaded then limiting the revs might cause a bit of a problem!
Rich_W said:
Dave_ST220 said:
OpulentBob said:
Agdavie said:
new engines
WTF could cause a new engine to be required purely through transit?! That's mental! Dave_ST220 said:
Rich_W said:
Dave_ST220 said:
OpulentBob said:
Agdavie said:
new engines
WTF could cause a new engine to be required purely through transit?! That's mental! Snowboy said:
When I worked at BMW the quality control was meticulous, and if there were any issues like this it was fixed for the customer and then the supply chain was traced every step of the way until they found out who had fked up the car.
Yes, cars often needed a respray on some bits on the way in.
But there were professional paint bays and stuff was stripped back to metal and resprayed to factory standard.
You must have worked for BMW a long time ago because the orange peel issue which has affected the BMW M3 for the last 2-3 years is an industry legend, as is BMW's apparent inability to resolve it.ked up the car.Yes, cars often needed a respray on some bits on the way in.
But there were professional paint bays and stuff was stripped back to metal and resprayed to factory standard.
When my E60 BMW needed paint the dealers bodyshop did a superb job, they duplicated the factory orange peel exactly and 3 years later the repair is still impossible to spot.
An acquaintance used to work unloading cars at the docks, mostly BMWs, then driving them up the motorway to the distribution centre/paint shop, the stories he tells are hair raising.
So much abuse and damage occurred that eventually things were tightened up, he left over a decade ago though so maybe things are under control now.
I wonder if any PHers work or live near ports and can report on the situation?
An acquaintance used to work unloading cars at the docks, mostly BMWs, then driving them up the motorway to the distribution centre/paint shop, the stories he tells are hair raising.
So much abuse and damage occurred that eventually things were tightened up, he left over a decade ago though so maybe things are under control now.
I wonder if any PHers work or live near ports and can report on the situation?
corozin said:
You must have worked for BMW a long time ago because the orange peel issue which has affected the BMW M3 for the last 2-3 years is an industry legend, as is BMW's apparent inability to resolve it.
I walked past a brand new 3 series yesterday and the orange peel was shocking on it. Could see it from about 10 foot away.Read about guy with this exact problem (repainted and not told when buying brand new) who bought a Porsche from Silverstone if I recall.
He hadn't been told about it either. if I remember correctly, it was repaired again when he mentioned it and that wasn't done right either. I think it was rejected eventually.
Might have been on Boxa.net, if not it was somewhere on here. Might be worth a search to see how he went about it.
Hope that helps.
He hadn't been told about it either. if I remember correctly, it was repaired again when he mentioned it and that wasn't done right either. I think it was rejected eventually.
Might have been on Boxa.net, if not it was somewhere on here. Might be worth a search to see how he went about it.
Hope that helps.
An OPC damaged my new 911 whilst it was being PDI'ed. They tried to cover it up by telling me at the last minute the handover day had been changed due to an ECU fault. I called the bodyshop and sure enough, the front wing and door were being painted.
I took this up with Porsche Customer Services and in the end, the dealer ordered me a new car.
I took this up with Porsche Customer Services and in the end, the dealer ordered me a new car.
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