New car has had paint on it - dealer failed to mention it
Discussion
BlackGT3 said:
An OPC damaged my new 911 whilst it was being PDI'ed. They tried to cover it up by telling me at the last minute the handover day had been changed due to an ECU fault. I called the bodyshop and sure enough, the front wing and door were being painted.
I took this up with Porsche Customer Services and in the end, the dealer ordered me a new car.
Bloody hell. Good result though.I took this up with Porsche Customer Services and in the end, the dealer ordered me a new car.
IMI A put some pics up please.
NPI said:
Rich_W said:
Hence nearly all manufacturers have "Transport Mode" (limited revs and speed, no lights, no radio operation being the top of my head ones) which is deactivated by the dealer at PDI.
The lights were on all the cars in the YouTube film linked earlier showing the car ferry being loaded.I guess it varies by maker, but Transport Mode usually just shuts down ICE/Nav etc. If you've ever watched the top deck a car transporter (road version) being loaded then limiting the revs might cause a bit of a problem!
An ex of mine lived near a Range Rover dealer. Apart from the slight grief when the transporter turned up to drop off cars for the locals. (some made more of it than needed!) It was quite funny to see these cars wrapped in their vinyl/protection suits drive off down the road at 15mph. You could see it wasn't intentional by the drivers. From the "rocking motion" the drivers were doing
Her dad apparently asked why they always go so slow. Even in the big engine full fats. "Transport Mode" was the disappointed reply.Driver101 said:
Happens a lot.
I think they are perfectly entitled to sell cars with minor repairs by law. It doesn't affect their purpose.
It doesn't sound as if you would have ever known unless a detailer had pointed it out to you.
I understand your frustration, but I think you'll struggle to reject the car.
Best of luck though.
Haven't read all the pages, but there is a TV program running at moment "Don't get done, get Dom", where a bloke had a rear end shunt ,OP insurer held their hands up and repaired .Job was inspected as to "Commercially acceptable "standard, which Trading Standards said was not acceptable. I think they are perfectly entitled to sell cars with minor repairs by law. It doesn't affect their purpose.
It doesn't sound as if you would have ever known unless a detailer had pointed it out to you.
I understand your frustration, but I think you'll struggle to reject the car.
Best of luck though.
I'd be asking the dealer for rectification. And then if slow, pass it up to MB UK . As said I've had results with complaints on a firms FB page, but that was only on the delivery of a small order of garden bulbs. But as I said- there's always Dom Littlewood.
Rich_W said:
Must vary as you say.
An ex of mine lived near a Range Rover dealer. Apart from the slight grief when the transporter turned up to drop off cars for the locals. (some made more of it than needed!) It was quite funny to see these cars wrapped in their vinyl/protection suits drive off down the road at 15mph. You could see it wasn't intentional by the drivers. From the "rocking motion" the drivers were doing Her dad apparently asked why they always go so slow. Even in the big engine full fats. "Transport Mode" was the disappointed reply.
Yup, Dad works for Audi and does quite a bit of delivery prep at his dealership. Transport mode is some light functions, radio, Nav, limited speed and revs, and a couple of other bits I think. Every so often the computer fails to fully take it out of transport mode and they don't notice until they're bimbling down the dual carriageway at 15mph to fuel them up An ex of mine lived near a Range Rover dealer. Apart from the slight grief when the transporter turned up to drop off cars for the locals. (some made more of it than needed!) It was quite funny to see these cars wrapped in their vinyl/protection suits drive off down the road at 15mph. You could see it wasn't intentional by the drivers. From the "rocking motion" the drivers were doing
Her dad apparently asked why they always go so slow. Even in the big engine full fats. "Transport Mode" was the disappointed reply.
Also quite a few need bodywork before going to the customer. These things get transported hundreds of miles, it's to be expected really. Would people rather the dings weren't repaired?!
abbotsmike said:
Would people rather the dings weren't repaired?!
I guess people would rather dings didn't happen. Treat it like it's yours... Although no I take it back. Having seen how some people handle their cars I would say, don't. Treat it like it's going to explode if you do something stupid.
Dealer said if it had been repaired it happened at factory. Nought we can do about it. Simple quality control issue. Naked eye can't see the defect unless UV light on the very small patch on door. Annoying but we have to live with it. Mercedes average to deal with and wouldn't buy another of their cars. Even got the wrong alloys on the car. Asked if we could retro order the wheels we had ticked the option box on and first response was £300 towards them. They were trying to be clever as if you order the optional alloys new they are only £500 extra. If you order them afterwards £4k. Just average service all round.
charltjr said:
IMI A said:
Naked eye can't see the defect unless UV light on the very small patch on door. Annoying but we have to live with it.
Hold on, you can't even see this blemish with the naked eye unless it's under a UV lamp?So.... Um.....
Wow.
IMI A said:
You can see it if you go close up to it and have good eyes. My eye aren't brill. Paint depth gauge says the paint on the spot which is blown in is 4x as thick as on the rest of the car. Not good enough on any new car IMO.
Just drive the thing. It will fall into insignificance after a few stone chips.TooMany2cvs said:
IMI A said:
You can see it if you go close up to it and have good eyes. My eye aren't brill. Paint depth gauge says the paint on the spot which is blown in is 4x as thick as on the rest of the car. Not good enough on any new car IMO.
Are you serious?
A significant minority (more?) of new cars have paint before they reach the customer - as stated already.
If you can't see it without specialist kit/lights, then it's a good repair and aside from a token goodwill gesture you're unlikely to get anywhere, even on a £100k car.
If you CAN see it, then it's a "re-paint it please" question. But very unlikely to be a replacement car issue...unless there's more than just a bit of paint going on...
Agdavie said:
I worked for Numerous VAG garages several brands, Alfa, Vauxhall, Ford, Mitzi, MG Rover, Suzuki, Pug, s
tron to name a few and all of them had these issues...I would honest put my hand on my heart and say that probably about 1 in 50 new cars would have had some form of paint or repair work before the customer gets the car.
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