RE: Flaming GT3s - owners bite back
Discussion
chelme said:
And what amazes me more is the stench of the Press singing high praises for this manufacturer regardless.
They don't want to be cut out of the loop and any article about a new Porsche will get a lot of readers. Read up on what happened to Chris Harris when he criticised Ferrari's test-car tactics if you don't know already. I think it's an issue with all manufacturers really. They would rather pay a lawyer to threaten loyal customers rather than use common sense, deal with incidents on an individual basis and make a call depending on these individual factors.
With social media, there is no hiding. You can't deliver a message saying "we're committed to delivering great service" and then undermine it; it'll bite you in the arse. Incidents like these serve as reminder to all other marques that "service" isn't a marketing term - it needs to be ingrained into every facet of the business.
As the old saying goes "big enough to cope, small enough to care" - we like the stability of bigger firms, but we also hope for the care and attention that only a smaller business can deliver. Companies like Lotus should be capitalising on this.
With social media, there is no hiding. You can't deliver a message saying "we're committed to delivering great service" and then undermine it; it'll bite you in the arse. Incidents like these serve as reminder to all other marques that "service" isn't a marketing term - it needs to be ingrained into every facet of the business.
As the old saying goes "big enough to cope, small enough to care" - we like the stability of bigger firms, but we also hope for the care and attention that only a smaller business can deliver. Companies like Lotus should be capitalising on this.
hondansx said:
Companies like Lotus should be capitalising on this.
Lol, never thought I'd hear the day when Lotus would be put in the frame to compete with Porsche in terms of customer service and reliability.....but then again I've not heard of many Lotus engines imploding lately, maybe you are on to something! Guvernator said:
hondansx said:
Companies like Lotus should be capitalising on this.
Lol, never thought I'd hear the day when Lotus would be put in the frame to compete with Porsche in terms of customer service and reliability.....but then again I've not heard of many Lotus engines imploding lately, maybe you are on to something! chelme said:
Guvernator said:
Seriously problems with the current GT3 engine, problems with the previous 997 and 996 era cars too. Are Porsche not capable of making a decent, well engineered engine anymore? Why the hell is this kind of stuff not picked up during the thousands of hours of bench and real world testing that they surely perform?
Not to go all beard like but these things never used to occur during the air-cooled era, probably goes some way to explaining why those cars prices are skyrocketing while the water cooled ones are almost becoming bargain basement.
I always used to admire Porsche as I used to associate them with outstanding engineering quality. Sure a lot of the time they might not be as exciting to look at as their Italian counterparts but this was always countered by the fact that they seemed to be hewn from granite in comparison but not anymore. There practically isn't a 911 made in the last 15 years which doesn't have some sort of well known engine issue which has all too often put me off dipping my toe in, a very worrying trend IMO.
And what amazes me more is the stench of the Press singing high praises for this manufacturer regardless. Not to go all beard like but these things never used to occur during the air-cooled era, probably goes some way to explaining why those cars prices are skyrocketing while the water cooled ones are almost becoming bargain basement.
I always used to admire Porsche as I used to associate them with outstanding engineering quality. Sure a lot of the time they might not be as exciting to look at as their Italian counterparts but this was always countered by the fact that they seemed to be hewn from granite in comparison but not anymore. There practically isn't a 911 made in the last 15 years which doesn't have some sort of well known engine issue which has all too often put me off dipping my toe in, a very worrying trend IMO.
That said, this is a ridiculous situation to be in. Offering compensation is surprising, making it territory-specific is quite another!
rohrl said:
chelme said:
And what amazes me more is the stench of the Press singing high praises for this manufacturer regardless.
They don't want to be cut out of the loop and any article about a new Porsche will get a lot of readers. Read up on what happened to Chris Harris when he criticised Ferrari's test-car tactics if you don't know already. GT3 owners, wake up and smell the coffee ..... head over to your nearest Lotus dealership and drive the Exige, it is awesome, nearly half the price, nearly as fast and less likely to start a bbq in the back.
The service the UK buyers get does seem to be chronic, especially for a country with such a large appetite for buying Porsches of all sorts.
Would Porsche offer a full refund to any GT3 owners demanding their money back, as the product is blatantly not fit for purpose and less likely to be after some monkey from the local stealer has attempted to fix it?
The service the UK buyers get does seem to be chronic, especially for a country with such a large appetite for buying Porsches of all sorts.
Would Porsche offer a full refund to any GT3 owners demanding their money back, as the product is blatantly not fit for purpose and less likely to be after some monkey from the local stealer has attempted to fix it?
If youve had a GT3 delivered and collected for correction will your warrenty be reset.
Amazed how uk customers are being shafted and no one is shouting about it.
If Porsche were tight on cash you wouldn't mind so much however they are the profitable car maker which stinks even more that they just st on their customers.
Amazed how uk customers are being shafted and no one is shouting about it.
If Porsche were tight on cash you wouldn't mind so much however they are the profitable car maker which stinks even more that they just st on their customers.
British Beef said:
GT3 owners, wake up and smell the coffee ..... head over to your nearest Lotus dealership and drive the Exige, it is awesome, nearly half the price, nearly as fast and less likely to start a bbq in the back.
The service the UK buyers get does seem to be chronic, especially for a country with such a large appetite for buying Porsches of all sorts.
Would Porsche offer a full refund to any GT3 owners demanding their money back, as the product is blatantly not fit for purpose and less likely to be after some monkey from the local stealer has attempted to fix it?
Like said previously in PH - used 12C are drawing great attention to these customers. Honestly I think a 12C is closer to the GT3 than an Exige is in terms of performance. I wouldn't complain about having to pick between those three though...The service the UK buyers get does seem to be chronic, especially for a country with such a large appetite for buying Porsches of all sorts.
Would Porsche offer a full refund to any GT3 owners demanding their money back, as the product is blatantly not fit for purpose and less likely to be after some monkey from the local stealer has attempted to fix it?
Krikkit said:
chelme said:
Guvernator said:
Seriously problems with the current GT3 engine, problems with the previous 997 and 996 era cars too. Are Porsche not capable of making a decent, well engineered engine anymore? Why the hell is this kind of stuff not picked up during the thousands of hours of bench and real world testing that they surely perform?
Not to go all beard like but these things never used to occur during the air-cooled era, probably goes some way to explaining why those cars prices are skyrocketing while the water cooled ones are almost becoming bargain basement.
I always used to admire Porsche as I used to associate them with outstanding engineering quality. Sure a lot of the time they might not be as exciting to look at as their Italian counterparts but this was always countered by the fact that they seemed to be hewn from granite in comparison but not anymore. There practically isn't a 911 made in the last 15 years which doesn't have some sort of well known engine issue which has all too often put me off dipping my toe in, a very worrying trend IMO.
And what amazes me more is the stench of the Press singing high praises for this manufacturer regardless. Not to go all beard like but these things never used to occur during the air-cooled era, probably goes some way to explaining why those cars prices are skyrocketing while the water cooled ones are almost becoming bargain basement.
I always used to admire Porsche as I used to associate them with outstanding engineering quality. Sure a lot of the time they might not be as exciting to look at as their Italian counterparts but this was always countered by the fact that they seemed to be hewn from granite in comparison but not anymore. There practically isn't a 911 made in the last 15 years which doesn't have some sort of well known engine issue which has all too often put me off dipping my toe in, a very worrying trend IMO.
That said, this is a ridiculous situation to be in. Offering compensation is surprising, making it territory-specific is quite another!
Yes, they may be right in relation to some, but despite widely available sources on very serious mechanical faults evidenced with Porsche, no mention at all.
Instead we have utter dog sh*t' bandied around by people (won't mention names here) as to how 'solid' 'honest' and 'reliable' these cars are.
I'd suggest some of the owners of this car are not that rich but have saved up for something the press has lauded as the second coming. This is a PR disaster of Porsche's own making and treating customers differently across markets has only compounded this.
What I find confusing is the almost universal loyalty displayed by current owners. I'm sure I'd be taking my business elsewhere.
What I find confusing is the almost universal loyalty displayed by current owners. I'm sure I'd be taking my business elsewhere.
MitchT said:
Brother D said:
It's very surprising UK customers will not be compensated.
Doesn't surprise me. UK = highest prices, poorest treatment and consumer protection that's toothless. The 'Porsche' that earned the reputation that the company still trades on actually died with the 993.cayman-black said:
The more i hear read about Porsche the more i dislike the marque.
and yet there will a long queue for cancelled orders, go figure.It's a great concept, they got something terribly wrong. st happens. But they will fix it, and fix it good.
Their communication skills far worse than their engineering in this case. That is the important fix that is needed.
IMO - Porsche is taking a very pragmatic view. They are a monopoly and this is a very small number of customers amid the satisfied many.
Few buy any Porsche on impulse. For those buying a GT3 there is no real alternative.
So long as the end product lives up to their expectations this will be forgotten in moments.
Paying different comp depending on the market is silly however. A massive own goal and far less forgiveable than the engine failure. It smacks of too much local autonomy for panicked dealer networks and too little central coordination of response from HQ.
They should have shown some balls at HQ and not permitted any comp. But rather immediately offered all customers their choice of temporary replacement VAG vehicle up to the same value as a GT3. Funded by Porsche HQ.
Few buy any Porsche on impulse. For those buying a GT3 there is no real alternative.
So long as the end product lives up to their expectations this will be forgotten in moments.
Paying different comp depending on the market is silly however. A massive own goal and far less forgiveable than the engine failure. It smacks of too much local autonomy for panicked dealer networks and too little central coordination of response from HQ.
They should have shown some balls at HQ and not permitted any comp. But rather immediately offered all customers their choice of temporary replacement VAG vehicle up to the same value as a GT3. Funded by Porsche HQ.
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