RE: Flaming GT3s - owners bite back

RE: Flaming GT3s - owners bite back

Author
Discussion

kambites

67,543 posts

221 months

Thursday 24th April 2014
quotequote all
The thing is, it probably doesn't matter what Porsche do to their customers in this case - people will still buy their cars. One thing that Porsche have proven time and time again is that they know exactly what's best for their business.

birdcage

2,840 posts

205 months

Thursday 24th April 2014
quotequote all
The problem for the buyer is that the biggest protest they can manage is to give their car back or cancel their order but then when it's all sorted they have to watch people driving round in what is arguably one of the best cars of its kind representing better value than its competitors.

If Porsche said mea culpa we are very sorry the compensation crowd would probably be half mollified.

Long term it won't cause them any major problem. The meal might be late but the delicious taste of it will remove most of the ill will or serving it late.

If this was Jaguar when they were on their 'journey' over the last few years they would have been crucified and it would have hurt them badly but they got things right and now they have some fantastic products.

Porsche are not going to struggle in this regard. Anyone who's fed up should wait and sell over list I guess..

original guvnor

128 posts

149 months

Thursday 24th April 2014
quotequote all
kambites said:
One thing that Porsche have proven time and time again is that they know exactly what's best for their business.
I'm not sure I'd agree with that. They've almost gone bust twice in the last 20 years and the second time it cost them their autonomy.

Welshbeef

49,633 posts

198 months

Thursday 24th April 2014
quotequote all
I know its not the same league price wise but the E92 M3 and also the E46 M3's had spectacular engines and great track cars. They cannot command the premiums of the 911 GT3 RS but brands like VMW must be licking their lips and seeing a segment they can leverage.

stuart-b

3,643 posts

226 months

Thursday 24th April 2014
quotequote all
I find it amazing that I often get great service in my local shop and I spend a few quid.

100k for a car, treated like a mug.

Wow.


sisu

2,580 posts

173 months

Thursday 24th April 2014
quotequote all
kambites said:
The thing is, it probably doesn't matter what Porsche do to their customers in this case - people will still buy their cars. One thing that Porsche have proven time and time again is that they know exactly what's best for their business.
But BMW did this years ago and everyone started buying Audi's?

oldtimer2

728 posts

133 months

Thursday 24th April 2014
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This whole episode and how it is being handled suggests a lack of grip at the top of the company. This is a flagship product, the failure is catastrophic yet the number of vehicles involved is tiny. Quite why Porsche manages to offer up wildly different levels of cutomer treatment according to market in such circumstances is astonishing. Obviously they think their UK customers, who seem to have drawn the short straw, will be blissfully unaware of the treatment offered to customers elsewhere. This is unbelieveable in this day and age. I have never been in the market for a Porsche. But this episode ensures I never ever will be.

sw1000xg

63 posts

149 months

Thursday 24th April 2014
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If they would have told me this... Then I would have demanded a refund and said F*** YOU, never again will I buy a Porsche!

Rocketeer

24 posts

178 months

Thursday 24th April 2014
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As someone who has suffered the dreaded Boxster IMS on a 6,000 mile car and got nothing from Porsche GB I am not terribly surprised by this latest twist. Boxster owners, thanks to a class action in the US, were compensated. We in the UK were left to swing. But no one does the boo too for a Porsche driver so on we go. Big shout out to Max at Lakeside Engineering and Hartech for sorting me an my hour of need. Porsche GB…pah!

Rocketeer

24 posts

178 months

Thursday 24th April 2014
quotequote all
As someone who has suffered the dreaded Boxster IMS on a 6,000 mile car and got nothing from Porsche GB I am not terribly surprised by this latest twist. Boxster owners, thanks to a class action in the US, were compensated. We in the UK were left to swing. But no one does the boo too for a Porsche driver so on we go. Big shout out to Max at Lakeside Engineering and Hartech for sorting me an my hour of need. Porsche GB…pah!

Jasandjules

69,862 posts

229 months

Thursday 24th April 2014
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Be interesting to see how/if this affects GT3 sales in future.

It's not like there aren't rather a few other cars which can be bought instead.

SimonD

486 posts

281 months

Thursday 24th April 2014
quotequote all
The very reason there SHOULD be compensation across all owners the world over is because they've bought a car they cannot use, yet it is still depreciating. The very minimum they should be compensated for is the depreciation for the time the car is unavailable. And that's the minimum. A gesture over and above is what will keep people loyal and what they deserve.

danp

1,603 posts

262 months

Thursday 24th April 2014
quotequote all
Jasandjules said:
Be interesting to see how/if this affects GT3 sales in future.

It's not like there aren't rather a few other cars which can be bought instead.
With such limited supply I'm not sure it will affect sales. (Dealers will still be able to sell them over list, inc any that are returned!)

What else is there (new) of a similar ilk with comparable road and track performance (and "pedigree") for the money? It's apparently in the 12C/458 league and they are circa double the price.


Edited by danp on Thursday 24th April 21:01

layo

83 posts

173 months

Thursday 24th April 2014
quotequote all
ahhhhhh thats better. all this talk of gt3’s, i thought i would take my old banger for a spin. i had to change gear manually of course & no rear wheel wizard looking after the steering, just an old school, organic experience. after 21k miles I’m still not use to the noize, its just so bloody loud, i swear it gets louder the more miles i put on it, I’m sure old people were fainting by the side of the road. what a wonderful experience it was & always is. i would be having nightmares tonight if i had traded in a 997 gt3 for a 991 gt3 & ended up with an aston like some on here. an aston!, i can almost feel the nightmares waking me up in a pool of sweat. so you see, i had to go for a spin this evening, just to stop the nightmares. smile


chelme

1,353 posts

170 months

Thursday 24th April 2014
quotequote all
layo said:
ahhhhhh thats better. all this talk of gt3’s, i thought i would take my old banger for a spin. i had to change gear manually of course & no rear wheel wizard looking after the steering, just an old school, organic experience. after 21k miles I’m still not use to the noize, its just so bloody loud, i swear it gets louder the more miles i put on it, I’m sure old people were fainting by the side of the road. what a wonderful experience it was & always is. i would be having nightmares tonight if i had traded in a 997 gt3 for a 991 gt3 & ended up with an aston like some on here. an aston!, i can almost feel the nightmares waking me up in a pool of sweat. so you see, i had to go for a spin this evening, just to stop the nightmares. smile

He is not the only one who would take an V12 Aston over a GT3...smile

Carl_Docklands

12,150 posts

262 months

Thursday 24th April 2014
quotequote all
layo said:
ahhhhhh thats better. all this talk of gt3’s, i thought i would take my old banger for a spin. i had to change gear manually of course & no rear wheel wizard looking after the steering, just an old school, organic experience. after 21k miles I’m still not use to the noize, its just so bloody loud, i swear it gets louder the more miles i put on it, I’m sure old people were fainting by the side of the road. what a wonderful experience it was & always is. i would be having nightmares tonight if i had traded in a 997 gt3 for a 991 gt3 & ended up with an aston like some on here. an aston!, i can almost feel the nightmares waking me up in a pool of sweat. so you see, i had to go for a spin this evening, just to stop the nightmares. smile
The GT3RS is a good track car, not so good on the road, the same goes for all other GT3's, I have not tried the 991 yet although, from at least one 991 GT3 owners post, they have not fixed the cars lack of predictability on the road, it can still put you into a spin.

The Aston V12VS is the opposite in some respects, I can see the appeal and what an engine.

Wills2

22,753 posts

175 months

Thursday 24th April 2014
quotequote all
Mermaid said:
It's a great concept, they got something terribly wrong. st happens. But they will fix it, and fix it good.

Their communication skills far worse than their engineering in this case. That is the important fix that is needed.
Trouble is they don't have a great record of fixing engine issues, M96 anyone?

It was an engineering failure that caused this mess, I would suggest the important fix is the engine.


chelme

1,353 posts

170 months

Thursday 24th April 2014
quotequote all
Carl_Docklands said:
layo said:
ahhhhhh thats better. all this talk of gt3’s, i thought i would take my old banger for a spin. i had to change gear manually of course & no rear wheel wizard looking after the steering, just an old school, organic experience. after 21k miles I’m still not use to the noize, its just so bloody loud, i swear it gets louder the more miles i put on it, I’m sure old people were fainting by the side of the road. what a wonderful experience it was & always is. i would be having nightmares tonight if i had traded in a 997 gt3 for a 991 gt3 & ended up with an aston like some on here. an aston!, i can almost feel the nightmares waking me up in a pool of sweat. so you see, i had to go for a spin this evening, just to stop the nightmares. smile
The GT3RS is a good track car, not so good on the road, the same goes for all other GT3's, I have not tried the 991 yet although, from at least one 991 GT3 owners post, they have not fixed the cars lack of predictability on the road, it can still put you into a spin.

The Aston V12VS is the opposite in some respects, I can see the appeal and what an engine.
Here is a brilliant recent drive of the V12 Vantage by XCAR:

https://www.youtube.com/watch?v=6vxvlFSJkmw

Honesly, I have no idea why these guys are bothering getting themselves into a fix with Porsche over the 991 GT3...

mr2j

516 posts

158 months

Thursday 24th April 2014
quotequote all
rohrl said:
Guvernator said:
hondansx said:
Companies like Lotus should be capitalising on this.
Lol, never thought I'd hear the day when Lotus would be put in the frame to compete with Porsche in terms of customer service and reliability.....but then again I've not heard of many Lotus engines imploding lately, maybe you are on to something! scratchchinbiggrin
Maybe Porsche need to start putting Toyota Camry engines in their cars.
The 2GR is a fantastic engine.

havoc

30,026 posts

235 months

Thursday 24th April 2014
quotequote all
chelme said:
Guvernator said:
I always used to admire Porsche as I used to associate them with outstanding engineering quality. Sure a lot of the time they might not be as exciting to look at as their Italian counterparts but this was always countered by the fact that they seemed to be hewn from granite in comparison but not anymore. There practically isn't a 911 made in the last 15 years which doesn't have some sort of well known engine issue which has all too often put me off dipping my toe in, a very worrying trend IMO.
And what amazes me more is the stench of the Press singing high praises for this manufacturer regardless.
I think Guvernator's comments sadly apply to ALL German marques over the last 10-15 years - they've all leaned heavily on reputations they no longer deserve!
- 1980s Mercs were bombproof, and they dropped the ball big-style in the '90s and traded on their rep...which lasted far longer than it should have done in the face of more electrical gremlins than a Lucas factory. Apparently much improved though...
- VW, hell VAG as a whole, still seem to have this "build quality" rep for no good reason, as their components aren't really any better engineered/built than the equivalent Ford component, mainly because VAG screw their suppliers into the ground through a kind of online Dutch auction for supply...so only the cheapest remain!
- BMW have also had significant engine issues (among other things) that they've failed to acknowledge/fix - VANOS on E36 M3s (& early E46), N53/N54 DI fuel rails, 320d turbos, etc... That said, BMW dealers do appear to offer better customer service and better after-market warranties than the other German marques.

Hell, even Honda and Toyota aren't completely clean, and I'd put those two at the top of any reliability tree (EP3 Civic paint quality and CR-V steering wobble anyone???).


Axis said:
Who are that lot? Recognise 3 names, none of which I'd call a top-flight motoring journalist.