Can I reject my car?
Discussion
I purchased a new 520d auto and collected it on the 31st of March 2014, since then I've had three "drivetrain fault" error messages come up when I have tried to start the vehicle and the car wouldn't go into gear without having to turn all the electrics off and try again.
Bmw diagnosed the vehicle today and have said they think it's a software problem, however, the updated software will only be released in the later part of July, the dealer expects to have it sometime in August. This means I have to use the car with its error for the next 3 months and they're still not sure that if it will be fixed after the update.
Do I have the right to reject the car? I wanted to swap it for a 528i, but the dealer might not accept the 520d as a p'ex because of it's fault.
Bmw diagnosed the vehicle today and have said they think it's a software problem, however, the updated software will only be released in the later part of July, the dealer expects to have it sometime in August. This means I have to use the car with its error for the next 3 months and they're still not sure that if it will be fixed after the update.
Do I have the right to reject the car? I wanted to swap it for a 528i, but the dealer might not accept the 520d as a p'ex because of it's fault.
Sounds wrong to me. Either it's a bug affecting all software and lots of cars in which case they sound like solutions that are taking a very long time, or it seems odd that you've got faulty software....
Perhaps a chat with BMW customer service encouraging them to lend you a car until they can make yours work. I'm not convinced of that diagnosis myself.
Perhaps a chat with BMW customer service encouraging them to lend you a car until they can make yours work. I'm not convinced of that diagnosis myself.
surveyor said:
Sounds wrong to me. Either it's a bug affecting all software in which case they sound like solutions that are taking a very long time, or it seems odd that you've got faulty software....
Perhaps a chat with BMW customer service encouraging them to lend you a car until they can make yours work. I'm not convinced of that diagnosis myself.
The service department have told me it's a "unique" case according to the technical department of BMW UK. He then said, it may have affected 1 or 2 other cars in the UK. I haven't yet heard of anybody else with a similar issue to mine.Perhaps a chat with BMW customer service encouraging them to lend you a car until they can make yours work. I'm not convinced of that diagnosis myself.
They've basically told me it's a computer glitch, which doesn't really fill me with confidence in the rest of the computer systems in my car.
edo said:
Not good enough - did you buy it from BMW?
Fix the issue, or lend me a car until you can, or give me my money back would be my request.
Yep, bought it "brand new" from BMW, collected on the 31st of March.Fix the issue, or lend me a car until you can, or give me my money back would be my request.
I was pondering on the lend me a car option, but surely having my car lying around for 3 months isn't going to be beneficial to it.
They should certainly offer to lend you a car until it is fixed, whether you take that is up to you, but doing so might get them to work harder at getting the issue fixed as it will cost them money.
I wouldn't say you are in a position to reject the car outright, though having to wait till July is pretty bad. It sounds like the car is drivable and safe, but I can imagine it's frustrating. I would keep pushing the dealer for a more complete answer, if you don't get one then I would contact BMW UK directly and hopefully get some pressure applied from both ends.
My new car (Merc) broke down twice in the first week I owned it, but they dealt with it well, put me straight in a lovely CLS which I didn't really want to give back!
I wouldn't say you are in a position to reject the car outright, though having to wait till July is pretty bad. It sounds like the car is drivable and safe, but I can imagine it's frustrating. I would keep pushing the dealer for a more complete answer, if you don't get one then I would contact BMW UK directly and hopefully get some pressure applied from both ends.
My new car (Merc) broke down twice in the first week I owned it, but they dealt with it well, put me straight in a lovely CLS which I didn't really want to give back!
The rejection thing legally I think states only you've got to give them three attempts to resolve the fault within a reasonable timescale. There's the rub, the reasonable part. I'd be tempted to use the line 'I no longer have confidence in the safety of the car'.. if that washes... as that's more likely to carry weight than a pure rejection line which I'm sure dealers hear a lot of. Just a though.
I bought a 3 month old E60 back in 2004 and the iDrive failed every third or fourth time I went to start it. If I was passing a dealer on my travels I'd have them quickly reset it - was still drivable but I had no info off the iDrive of what was going on, sensors etc and music. Driver Assist had me on first name terms, but BMW still wouldnt take it back, just kept saying while it was under warranty they'd come out and fix it and it was just one of those things.
After the first 12 months I chopped it in for an E46 instead which had none of that and was pretty much faultless.
BMW were next to useless, I really wanted them to take it back and give me another but they kept saying that it was a different thing each time that was locking the iDrive (I think Windows CE might not have helped) and they'd just need to keep resetting it
After the first 12 months I chopped it in for an E46 instead which had none of that and was pretty much faultless.
BMW were next to useless, I really wanted them to take it back and give me another but they kept saying that it was a different thing each time that was locking the iDrive (I think Windows CE might not have helped) and they'd just need to keep resetting it
andy-xr said:
I bought a 3 month old E60 back in 2004 and the iDrive failed every third or fourth time I went to start it. If I was passing a dealer on my travels I'd have them quickly reset it - was still drivable but I had no info off the iDrive of what was going on, sensors etc and music. Driver Assist had me on first name terms, but BMW still wouldnt take it back, just kept saying while it was under warranty they'd come out and fix it and it was just one of those things.
After the first 12 months I chopped it in for an E46 instead which had none of that and was pretty much faultless.
BMW were next to useless, I really wanted them to take it back and give me another but they kept saying that it was a different thing each time that was locking the iDrive (I think Windows CE might not have helped) and they'd just need to keep resetting it
the germans do seam to have a habbit of making the odd lemon, my current RS had a raft of faults on it (like the recent 911 guy) incl not starting, locking the gearbox, locking the key in the ignition, foot rest coming loose and rattling when up to temp and lots of other things (at least 10 visits to dealer), audi (who where bloody superb) agreed to swap it for a new car and gave me a loaner till it turned up and this one has been pretty much faultless so farAfter the first 12 months I chopped it in for an E46 instead which had none of that and was pretty much faultless.
BMW were next to useless, I really wanted them to take it back and give me another but they kept saying that it was a different thing each time that was locking the iDrive (I think Windows CE might not have helped) and they'd just need to keep resetting it
Dave Hedgehog said:
the germans do seam to have a habbit of making the odd lemon, my current RS had a raft of faults on it (like the recent 911 guy) incl not starting, locking the gearbox, locking the key in the ignition, foot rest coming loose and rattling when up to temp and lots of other things (at least 10 visits to dealer), audi (who where bloody superb) agreed to swap it for a new car and gave me a loaner till it turned up and this one has been pretty much faultless so far
That sounds like great service, my dealer have been very friendly and helpful having already arranged me a car without having to ask and lending me a Z4 until Thursday, but they aren't sure if I will be able to swap my car for a new one. Yadizzle1 said:
I've been offered a car for three months by the dealer until mine is fixed which is great
Is it okay to leave a car sitting for three months?
and finally
I did want to chop it in for either a 528i or a 530d but I guess I won't be able to while I'm borrowing a car from the dealers.
you have to decide (with proper legal advise) what you consider a reasonable amount of time for a repair is and if you have grounds for rejectionIs it okay to leave a car sitting for three months?
and finally
I did want to chop it in for either a 528i or a 530d but I guess I won't be able to while I'm borrowing a car from the dealers.
I do not think I would be happy to wait another 3 months for a bread and butter model even with a loaner, now if it was an M4
Dave Hedgehog said:
Yadizzle1 said:
I've been offered a car for three months by the dealer until mine is fixed which is great
Is it okay to leave a car sitting for three months?
and finally
I did want to chop it in for either a 528i or a 530d but I guess I won't be able to while I'm borrowing a car from the dealers.
you have to decide (with proper legal advise) what you consider a reasonable amount of time for a repair isIs it okay to leave a car sitting for three months?
and finally
I did want to chop it in for either a 528i or a 530d but I guess I won't be able to while I'm borrowing a car from the dealers.
I do not think I would be happy to wait another 3 months for a bread and butter model even with a loaner, now if it was an M4
I'd be asking for 3 months payments back as well.
You bought a new , supposedly fully functioning car 6 weeks ago. They say they can fix it in 13/14 weeks time - that's unreasonable to me, bread and butter model, plenty being churned out the factory daily.
I would suggest unless they can guarantee the software update is a fix, it should be rejected.
If you get that guarantee, the loan car and 3 months mileage not going on yours is reasonable compensation, but I'd be concerned with it sitting for 3 months - although some cars can sit around much longer!
I would suggest unless they can guarantee the software update is a fix, it should be rejected.
If you get that guarantee, the loan car and 3 months mileage not going on yours is reasonable compensation, but I'd be concerned with it sitting for 3 months - although some cars can sit around much longer!
KungFuPanda said:
V8A*ndy said:
Is the car on finance?
I'd be asking for 3 months payments back as well.
I'd be asking for 3 months payments back as well.
They've given him a car to be on the road with so why would he be looking for 3 month's payments too?
If it's another 520d or a superior car (to him) then I would agree with you.
If not, then why should he pay the same for something inferior when the situation is not of his doing?
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