Fancy a laugh? trying buying a car......
Discussion
I must admit that when I bought my car the dealer was ace.
Introduced himself, asked about the car (It was a random turn up, so no guarantee's) shown me to it, got the key without me asking, had a look about, the car was not described as "mint" and had a few marks. Took it out for a test drive, no pushy salesman sat in the back, was left to it. Decided I liked it.
Discussed the marks, and the service history (no cambelt change, and was overdue on time) agreed a price on my old car, and negotiated money off of the new car. (although wasn't loads because I was having the cambelt, a full service and all the marks removed, and some stickers removed, put down a £200 deposit, said i'll come back in a fortnight, came back that Saturday and drove off happy.
Introduced himself, asked about the car (It was a random turn up, so no guarantee's) shown me to it, got the key without me asking, had a look about, the car was not described as "mint" and had a few marks. Took it out for a test drive, no pushy salesman sat in the back, was left to it. Decided I liked it.
Discussed the marks, and the service history (no cambelt change, and was overdue on time) agreed a price on my old car, and negotiated money off of the new car. (although wasn't loads because I was having the cambelt, a full service and all the marks removed, and some stickers removed, put down a £200 deposit, said i'll come back in a fortnight, came back that Saturday and drove off happy.
I think they only want the easy sale. As soon as they realise you know something about cars IME the deal is off unless its a big franchised dealer. I dont bother calling to make an appointment any more as its never made any difference to cars being blocked in/dirty. And I try really hard to sound non commital and a bit stupid to get the sales guy to walk away giving me a chance to look the car over.
I was escorted off the premises at one dealer just for getting out my torch and a notepad. Another dealer opened up a car for me but when I started pressing buttons to see if things worked he asked me to get out, took the keys, locked it up and walked away.
My favourite was the dealer who told me the highly inflated windscreen price was the only price, no discount or deals to be done. I pointed out that it was overpriced by at least £1.5k compared to the same stock at other dealers and that it also had a few things that needed fixing on it but I felt we could come to an arrangement. Nothing Major but it did need disks and pads and also a service was overdue. That got me a mouthful of abuse. I did get some pleasure from watching his website as the price dropped over the next few weeks to below what I would have actually paid for it. I suspect he ended up sending it to auction.
You really do need a thick skin nowadays if you are buying from anything other than a big franchised dealer.
I was escorted off the premises at one dealer just for getting out my torch and a notepad. Another dealer opened up a car for me but when I started pressing buttons to see if things worked he asked me to get out, took the keys, locked it up and walked away.
My favourite was the dealer who told me the highly inflated windscreen price was the only price, no discount or deals to be done. I pointed out that it was overpriced by at least £1.5k compared to the same stock at other dealers and that it also had a few things that needed fixing on it but I felt we could come to an arrangement. Nothing Major but it did need disks and pads and also a service was overdue. That got me a mouthful of abuse. I did get some pleasure from watching his website as the price dropped over the next few weeks to below what I would have actually paid for it. I suspect he ended up sending it to auction.
You really do need a thick skin nowadays if you are buying from anything other than a big franchised dealer.
Dodsy said:
I think they only want the easy sale. As soon as they realise you know something about cars IME the deal is off unless its a big franchised dealer. I dont bother calling to make an appointment any more as its never made any difference to cars being blocked in/dirty. And I try really hard to sound non commital and a bit stupid to get the sales guy to walk away giving me a chance to look the car over.
I was escorted off the premises at one dealer just for getting out my torch and a notepad. Another dealer opened up a car for me but when I started pressing buttons to see if things worked he asked me to get out, took the keys, locked it up and walked away.
My favourite was the dealer who told me the highly inflated windscreen price was the only price, no discount or deals to be done. I pointed out that it was overpriced by at least £1.5k compared to the same stock at other dealers and that it also had a few things that needed fixing on it but I felt we could come to an arrangement. Nothing Major but it did need disks and pads and also a service was overdue. That got me a mouthful of abuse. I did get some pleasure from watching his website as the price dropped over the next few weeks to below what I would have actually paid for it. I suspect he ended up sending it to auction.
You really do need a thick skin nowadays if you are buying from anything other than a big franchised dealer.
Depends on the small dealer. When I went to look at my current car (a £995 Fiesta from a small trader) me and my girlfriend's dad (mechanic) were on our knees, and went over everything. He didn't mind at all really, and was fine on the test drive. Good thing too, as the car had just been proce dropped and has given me no trouble in the 10k I've done since October.I was escorted off the premises at one dealer just for getting out my torch and a notepad. Another dealer opened up a car for me but when I started pressing buttons to see if things worked he asked me to get out, took the keys, locked it up and walked away.
My favourite was the dealer who told me the highly inflated windscreen price was the only price, no discount or deals to be done. I pointed out that it was overpriced by at least £1.5k compared to the same stock at other dealers and that it also had a few things that needed fixing on it but I felt we could come to an arrangement. Nothing Major but it did need disks and pads and also a service was overdue. That got me a mouthful of abuse. I did get some pleasure from watching his website as the price dropped over the next few weeks to below what I would have actually paid for it. I suspect he ended up sending it to auction.
You really do need a thick skin nowadays if you are buying from anything other than a big franchised dealer.
i play football on a wednesday night, why am i telling you this in this thread you ask? because 85% of the guys i play with are car salesmen from the ford dealerships in essex.
the daughter decided she wanted a new car, and so we poottled off to the one were a few of them work, whilst there, my wife spots a Mini cooper s works soft top and loves it. so the guy who is sorting out the daughter asks one of the other salesmen to look after us, and make sure we are happy as we are mates etc.
now even after all that, the guy was reluctant to let us have a test drive till we'd discussed money, err no says the wife, then he offers her £500 for her leon cupra and £200 off the mini, now i knows it a 2003 leon, but it's got a full service history, 2 brand new tyres on the front and the rears are just 8 months old. plus its's only just turned over 65k in 11 years. this is my wifes p&j. he got a bit funny when my wife laughed at his offer, he wouldn't budge either.
the worst bit, he told my football mate we decided to think about it, even knowing we would talk about 3 days later. what a plank.
unsurprisingly enough he's not with them any more.
the daughter decided she wanted a new car, and so we poottled off to the one were a few of them work, whilst there, my wife spots a Mini cooper s works soft top and loves it. so the guy who is sorting out the daughter asks one of the other salesmen to look after us, and make sure we are happy as we are mates etc.
now even after all that, the guy was reluctant to let us have a test drive till we'd discussed money, err no says the wife, then he offers her £500 for her leon cupra and £200 off the mini, now i knows it a 2003 leon, but it's got a full service history, 2 brand new tyres on the front and the rears are just 8 months old. plus its's only just turned over 65k in 11 years. this is my wifes p&j. he got a bit funny when my wife laughed at his offer, he wouldn't budge either.
the worst bit, he told my football mate we decided to think about it, even knowing we would talk about 3 days later. what a plank.
unsurprisingly enough he's not with them any more.
The salesman trying to flog me his old stock last years model when I didn't want ir.
I wanted this years model as it had kit I wanted.
He actually starts to slag off his own brand's current mdel year in a bizarre attemp to get me to buy his old stock. At the outset I had told him the minimum spec which I think at the time had to be Xennons and leather. My present car had these. Last years model, of which he had a couple unregistered had neither, but he wa adamant that oeather wasn't all it was cracked up to be and the non xennon headlights were "really bright"
You know if he'd said something along the lines of having old stock not to my spec but would I be interested in return for a geat deal, I may, may have been tempted.
It's the way he thought I would sit there grinning like a half f
ked nodding to his the lights are "really bright" comments that made me angry.
I like to treat people I meet as equals but this horrible little man was a pathetic chancer.
There are some cracking honest nice to know salesmen out there....He wasn't one of them.
I wanted this years model as it had kit I wanted.
He actually starts to slag off his own brand's current mdel year in a bizarre attemp to get me to buy his old stock. At the outset I had told him the minimum spec which I think at the time had to be Xennons and leather. My present car had these. Last years model, of which he had a couple unregistered had neither, but he wa adamant that oeather wasn't all it was cracked up to be and the non xennon headlights were "really bright"
You know if he'd said something along the lines of having old stock not to my spec but would I be interested in return for a geat deal, I may, may have been tempted.
It's the way he thought I would sit there grinning like a half f
ked nodding to his the lights are "really bright" comments that made me angry.I like to treat people I meet as equals but this horrible little man was a pathetic chancer.
There are some cracking honest nice to know salesmen out there....He wasn't one of them.
I travelled to Wimbledon to look at a m3 a few years back, about an hour and a half journey. Had already spoken to the salesman the day before, and again on the morning before I left. Get there are the car is blocked in by a good few cars, had a look round it and asked for a test drive. He said I'd have to come back another day as it's blocked in. If I'd just turned up then fair enough, but he knew I was on my way. He also tried to make a big deal of the fact it still had some BMW warranty on it, having spoken to the warranty people I was told private sales can transfer warranty, dealers can not. When I questioned this with him he said just book it in under previous owners name. As if I'm gonna bother with hassle like that.
Needless to say I didn't buy that particular car, found one at a BMW dealership, with a full years warranty, lower milage and better spec for just £500 more.
Funnily enough they've got a car I'd be tempted to buy now, after the last experience I've dismissed it instantly.
Needless to say I didn't buy that particular car, found one at a BMW dealership, with a full years warranty, lower milage and better spec for just £500 more.
Funnily enough they've got a car I'd be tempted to buy now, after the last experience I've dismissed it instantly.
Anyone ever been to a Mini dealer? fk, they are good at it.
Smiley pretty's all over the shop, quick hello then let you browse and sit. Then available for questions, test drive arranged within minutes, then assisted browse through their franchise online used catalogue, then immediate quick quotes for finance.
Bish bash bosh.
No pressure. Lots of follow-up calls to get you to buy, mind - but the dealership experience (on-spec I might add) was really, really impressive. They got it right in my view, even if we didn't buy at the time.
k, they are good at it.Smiley pretty's all over the shop, quick hello then let you browse and sit. Then available for questions, test drive arranged within minutes, then assisted browse through their franchise online used catalogue, then immediate quick quotes for finance.
Bish bash bosh.
No pressure. Lots of follow-up calls to get you to buy, mind - but the dealership experience (on-spec I might add) was really, really impressive. They got it right in my view, even if we didn't buy at the time.
Paul O said:
Anyone ever been to a Mini dealer? fk, they are good at it.
Smiley pretty's all over the shop, quick hello then let you browse and sit. Then available for questions, test drive arranged within minutes, then assisted browse through their franchise online used catalogue, then immediate quick quotes for finance.
Bish bash bosh.
No pressure. Lots of follow-up calls to get you to buy, mind - but the dealership experience (on-spec I might add) was really, really impressive. They got it right in my view, even if we didn't buy at the time.
Did you buy from them at all?k, they are good at it.Smiley pretty's all over the shop, quick hello then let you browse and sit. Then available for questions, test drive arranged within minutes, then assisted browse through their franchise online used catalogue, then immediate quick quotes for finance.
Bish bash bosh.
No pressure. Lots of follow-up calls to get you to buy, mind - but the dealership experience (on-spec I might add) was really, really impressive. They got it right in my view, even if we didn't buy at the time.
All the good feeling in the world accounts for nothing if it doesn't keep the doors open.
The way most main dealers operate (eg focusing on finance / add-ons etc) is because that is what earns them money, not selling obscure halo models to enthusiasts who want to bring their torch and work through a checklist they found on the internet.
yonex said:
V8forweekends said:
Only thing worse than that was ex-wife's experience trying to buy a brand new Mercedes. I'd have walked out, but it was her money, her car and she was happy to be treated like crap so she could get the car.....
We had a similar experience. Made an appointment to view a 6 month old C Class for the other half. When we arrived the car wasn't there and the only other car they had was 'dirty'. I told him I didn't really mind the dirt, which was more likely a light dusting but it was a flat refusal. They were very happy to waste lots of out time discussing finance though. Long story short she bought an Audi a week later. They don't seem to get this selling thing some of them?
Paul O said:
Anyone ever been to a Mini dealer? fk, they are good at it.
Yup. k, they are good at it.Swanned into a MINI dealer in a four year old MX5 I'd had from new whilst the petrol station next door was shut due to a tanker was carrying out a delivery.
Salesman qualified me with the usual questions.
Salesman... "When is sir intending to change" TBH.... I'm keeping the MX5 till the new model comes out whenever that is"
Salesman. "And what car do you think you'll replace it with?" TBH.... "New model MX5 when it comes out"
Salesman "We have a new MINI Roadster" TBH "Nah! front drive Roadsters are just wrong"
Salesman. "I have a new Coupe. Come on and we'll just go for a run".
So, no details, no talk of money, no intention of buying, no license and yet next thing I'm driving the wheels off a New MINI Coupe Cooper S JCW worth the best part of £30k. He didn't sell me that roadster but what he did eventually punt me was a pre-owned Cooper S Clubman with a pile of JCW bits and bobs which I bought to replace a very old and very done E Class Merc Estate.
Moral of the story is if you have something that drives well let the punters have a shot.
Bought most of my cars privately but two recent experience:-
Sims Suzuki in Darlington - wife bought an SX4 and was treated right royally by the staff there
Richmond Garage Services - bought my X type there in february, test drive, helpful, lifted it up on the ramps everything, even delivered it to my home.
Sims Suzuki in Darlington - wife bought an SX4 and was treated right royally by the staff there
Richmond Garage Services - bought my X type there in february, test drive, helpful, lifted it up on the ramps everything, even delivered it to my home.
markmullen said:
Did you buy from them at all?
All the good feeling in the world accounts for nothing if it doesn't keep the doors open.
The way most main dealers operate (eg focusing on finance / add-ons etc) is because that is what earns them money, not selling obscure halo models to enthusiasts who want to bring their torch and work through a checklist they found on the internet.
All the good feeling in the world accounts for nothing if it doesn't keep the doors open.
The way most main dealers operate (eg focusing on finance / add-ons etc) is because that is what earns them money, not selling obscure halo models to enthusiasts who want to bring their torch and work through a checklist they found on the internet.
markmullen said:
Did you buy from them at all?
All the good feeling in the world accounts for nothing if it doesn't keep the doors open.
The way most main dealers operate (eg focusing on finance / add-ons etc) is because that is what earns them money, not selling obscure halo models to enthusiasts who want to bring their torch and work through a checklist they found on the internet.
Not yet, but if/when we do buy, they will be the first stop as a result of that experience. Circumstance meant we couldn't buy at the time - and we made that absolutely clear to them - which is what impressed me with their service. First class, even though no initial sale.All the good feeling in the world accounts for nothing if it doesn't keep the doors open.
The way most main dealers operate (eg focusing on finance / add-ons etc) is because that is what earns them money, not selling obscure halo models to enthusiasts who want to bring their torch and work through a checklist they found on the internet.
rscott said:
Had a very positive experience recently with the Ford dealership in Ipswich. All very relaxed and friendly.
No pressure at all when viewing - the salesman introduced himself, gave a card then left me to explore their cars for about 10 minutes before coming back to deal with any queries I had about the cars.
Called later that day to arrange a test drive for my other half (she's the one buying it..) and when we arrived, the car was moved to the reception area and ready to go. 2 minutes spent recording our details (and potential trade in) and copies of driving licenses and off we went.
Again, no pressure during the test drive or discussion afterwards - we were given a trade in value, a best price for the new car and asked if we needed finance. When we said no thanks, then moved straight on to warranty, gap & superguard - just explaining what they were, handing over a leaflet and telling us the prices. We left at that point to think about it and had a follow up call a couple of days later - again, polite and no pressure.
Two days after that, we had a follow up test drive (longer on different types of reads) and then were in the showroom signing the deal! No complaints from the salesman that we'd declined gap insurance. It was recorded on the sales documents that we'd been offered Ford finance & Gap cover but opted not to - have to problem with that.
It was an amazingly positive experience and worlds apart from my experience with Carland (took 3 hours to buy the car because i didn't want extra warranty or gap, tyre, paint, leather,etc insurances).
I had a positive experience too, buying my Mondeo from Ford in Farnborough. I got on quite well with the salesman, no problems getting out in the car, and was well aware that there was quite a bit of interest in this particular car (genuine, not sales patter). No real attempt to steer me toward finance, etc, just straight down to did I want it, or not. Well, I did. But not some of the bits it came with. So I went along the row of similar Mondeos, and picked and chose what I wanted from each of them. Mats from that one, please (mine had none). And the new/unused spacesaver spare wheel from that one. And the boot carpet from that one. I had wanted a proper sized spare, but found that it robbed too much space from the boot, and I hate the idea of those repair system/compressor combos. The spacesaver spare needs a different sized boot carpet than the full size spare. Salesman was happy to oblige with all these 'swaps' and the only thing that soured the deal at all was getting a pretty poor price for my trade-in, although if I hadn't been so lazy I could have sold that on myself. I was offered all the usual paint and upholstery protection products, etc, but no real 'hard sell' and I simply signed a form stating that they'd been explained and I'd declined them. I left a deposit, then when it came to collection day, I got a call to say that they were "short staffed, and running behind". I offered to re-arrange the appointment, so that they could deal with a more time-pressed couple, and to my surprise the 80 litre tank was brimmed full when I drove away, as a 'thank you' and a bit of a Brucie Bonus.No pressure at all when viewing - the salesman introduced himself, gave a card then left me to explore their cars for about 10 minutes before coming back to deal with any queries I had about the cars.
Called later that day to arrange a test drive for my other half (she's the one buying it..) and when we arrived, the car was moved to the reception area and ready to go. 2 minutes spent recording our details (and potential trade in) and copies of driving licenses and off we went.
Again, no pressure during the test drive or discussion afterwards - we were given a trade in value, a best price for the new car and asked if we needed finance. When we said no thanks, then moved straight on to warranty, gap & superguard - just explaining what they were, handing over a leaflet and telling us the prices. We left at that point to think about it and had a follow up call a couple of days later - again, polite and no pressure.
Two days after that, we had a follow up test drive (longer on different types of reads) and then were in the showroom signing the deal! No complaints from the salesman that we'd declined gap insurance. It was recorded on the sales documents that we'd been offered Ford finance & Gap cover but opted not to - have to problem with that.
It was an amazingly positive experience and worlds apart from my experience with Carland (took 3 hours to buy the car because i didn't want extra warranty or gap, tyre, paint, leather,etc insurances).
They were good at service time too. While it was in I got a call saying they'd "forgotten to mention that it was brake fluid change time" according to the service book. The oversight had been noticed by the workshop technician. I simply expressed my (polite) disappointment, and asked for some help on the price, and got the fluid changed at half price as part of the annual service. I find the main dealer servicing is hugely overpriced for what amounts to a few filters, fresh oil and a few visual checks, but while it's in warranty I'll get it done there for the peace of mind. They also provide breakdown recovery as part of the service price, among other things, so it works out OK for me for the time being at least.
For all the negative experiences I've read and heard, about car dealerships, I'd certainly buy again from Ford in Farnborough if they had the right car for me at changeover time.
There is a main dealer in Watford, used to be Saab, now different, same first letter and double the number of syllables.
Their finance specialist is a sales repellant, I feel very sorry for the sales team who are forced to send their sales through there to get them completed. There is nothing worse than a smart arse when you're trying to hand money over.
Their finance specialist is a sales repellant, I feel very sorry for the sales team who are forced to send their sales through there to get them completed. There is nothing worse than a smart arse when you're trying to hand money over.
Edited by Northernchimp on Monday 30th June 20:21
I think some salespeople try to BS or play a mind game. I guess some customers do this so it's understandable. I don't want that I just want honesty so I get a feeling I will be looked after. Then I know that if my car suddenly becomes 'unfit for purpose' just after buying it the dealer will help me out.
I don't think it works as a sales tactic anyway as if people realise they will put their guard up. Salespeople should try to be like a friend who sells you stuff not the apprentice of Alan Sugar.
Edited to add: If it makes the OP feel any better I overpaid by at least £300 on a car just because it was what I wanted where I wanted it. I knew the salesperson could give me a few hundred off but I essentially paid screen price minus £150 which was then added back on by the road tax he then told me I had to pay.
I don't think it works as a sales tactic anyway as if people realise they will put their guard up. Salespeople should try to be like a friend who sells you stuff not the apprentice of Alan Sugar.
Edited to add: If it makes the OP feel any better I overpaid by at least £300 on a car just because it was what I wanted where I wanted it. I knew the salesperson could give me a few hundred off but I essentially paid screen price minus £150 which was then added back on by the road tax he then told me I had to pay.
Edited by iloveboost on Monday 30th June 20:20
yellowjack said:
rscott said:
Had a very positive experience recently with the Ford dealership in Ipswich. All very relaxed and friendly.
No pressure at all when viewing - the salesman introduced himself, gave a card then left me to explore their cars for about 10 minutes before coming back to deal with any queries I had about the cars.
Called later that day to arrange a test drive for my other half (she's the one buying it..) and when we arrived, the car was moved to the reception area and ready to go. 2 minutes spent recording our details (and potential trade in) and copies of driving licenses and off we went.
Again, no pressure during the test drive or discussion afterwards - we were given a trade in value, a best price for the new car and asked if we needed finance. When we said no thanks, then moved straight on to warranty, gap & superguard - just explaining what they were, handing over a leaflet and telling us the prices. We left at that point to think about it and had a follow up call a couple of days later - again, polite and no pressure.
Two days after that, we had a follow up test drive (longer on different types of reads) and then were in the showroom signing the deal! No complaints from the salesman that we'd declined gap insurance. It was recorded on the sales documents that we'd been offered Ford finance & Gap cover but opted not to - have to problem with that.
It was an amazingly positive experience and worlds apart from my experience with Carland (took 3 hours to buy the car because i didn't want extra warranty or gap, tyre, paint, leather,etc insurances).
I had a positive experience too, buying my Mondeo from Ford in Farnborough. I got on quite well with the salesman, no problems getting out in the car, and was well aware that there was quite a bit of interest in this particular car (genuine, not sales patter). No real attempt to steer me toward finance, etc, just straight down to did I want it, or not. Well, I did. But not some of the bits it came with. So I went along the row of similar Mondeos, and picked and chose what I wanted from each of them. Mats from that one, please (mine had none). And the new/unused spacesaver spare wheel from that one. And the boot carpet from that one. I had wanted a proper sized spare, but found that it robbed too much space from the boot, and I hate the idea of those repair system/compressor combos. The spacesaver spare needs a different sized boot carpet than the full size spare. Salesman was happy to oblige with all these 'swaps' and the only thing that soured the deal at all was getting a pretty poor price for my trade-in, although if I hadn't been so lazy I could have sold that on myself. I was offered all the usual paint and upholstery protection products, etc, but no real 'hard sell' and I simply signed a form stating that they'd been explained and I'd declined them. I left a deposit, then when it came to collection day, I got a call to say that they were "short staffed, and running behind". I offered to re-arrange the appointment, so that they could deal with a more time-pressed couple, and to my surprise the 80 litre tank was brimmed full when I drove away, as a 'thank you' and a bit of a Brucie Bonus.No pressure at all when viewing - the salesman introduced himself, gave a card then left me to explore their cars for about 10 minutes before coming back to deal with any queries I had about the cars.
Called later that day to arrange a test drive for my other half (she's the one buying it..) and when we arrived, the car was moved to the reception area and ready to go. 2 minutes spent recording our details (and potential trade in) and copies of driving licenses and off we went.
Again, no pressure during the test drive or discussion afterwards - we were given a trade in value, a best price for the new car and asked if we needed finance. When we said no thanks, then moved straight on to warranty, gap & superguard - just explaining what they were, handing over a leaflet and telling us the prices. We left at that point to think about it and had a follow up call a couple of days later - again, polite and no pressure.
Two days after that, we had a follow up test drive (longer on different types of reads) and then were in the showroom signing the deal! No complaints from the salesman that we'd declined gap insurance. It was recorded on the sales documents that we'd been offered Ford finance & Gap cover but opted not to - have to problem with that.
It was an amazingly positive experience and worlds apart from my experience with Carland (took 3 hours to buy the car because i didn't want extra warranty or gap, tyre, paint, leather,etc insurances).
They were good at service time too. While it was in I got a call saying they'd "forgotten to mention that it was brake fluid change time" according to the service book. The oversight had been noticed by the workshop technician. I simply expressed my (polite) disappointment, and asked for some help on the price, and got the fluid changed at half price as part of the annual service. I find the main dealer servicing is hugely overpriced for what amounts to a few filters, fresh oil and a few visual checks, but while it's in warranty I'll get it done there for the peace of mind. They also provide breakdown recovery as part of the service price, among other things, so it works out OK for me for the time being at least.
For all the negative experiences I've read and heard, about car dealerships, I'd certainly buy again from Ford in Farnborough if they had the right car for me at changeover time.
Used their Eltam dealership twice now and both times the sales process was smooth and pain free.
When buying the second car, there was a delay in delivery times by two weeks. Problem was the MOT on my current car was due to expire. 'No problem, sir. We'll do that free of charge'. All without prompting from me. I know it's costs them pennies but it's these little things that make the difference and I got some door protector thingies chucked in free for the inconvenience.
No hard sell on extras, just mentioned and never pushed further when I declined. Good test drive and the deal done from entering the dealership to leaving with my order form in under two hours.
If I stick with Ford, they'll be getting my business (again!).
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