Can we reject this car? Bad dealer experience.

Can we reject this car? Bad dealer experience.

Author
Discussion

Tidybeard

Original Poster:

539 posts

190 months

Wednesday 30th July 2014
quotequote all
Sheepshanks said:
It's a VW - knowing the model isn't going to narrow it down much.

I'm just intrigued that there wouldn't be dozens, if not hundreds, of examples of any VW model kicking around and wondered what unique combination of spec your Mum was looking for.
I thought that would be the case too, but I've checked myself and it isn't. It seems that there are a lot of lowish spec black, grey and silver diesels around, but not much else available in stock. I guess they know their market.

TooMany2cvs

29,008 posts

127 months

Wednesday 30th July 2014
quotequote all
Ed. said:
Perhaps some people find big purchases stressful, especially when they feel they are being taken advantage of and want the business over and done with.
If only she had a nice helpful car-aware son to turn to.

Tidybeard

Original Poster:

539 posts

190 months

Wednesday 30th July 2014
quotequote all
anonymous said:
[redacted]
Actually this is a good analogy so for the sake of argument, let's say yes biggrin. In pensioner beige with a petrol engine.

It's a VW alright, but there aren't many of them about....

Tidybeard

Original Poster:

539 posts

190 months

Wednesday 30th July 2014
quotequote all
TooMany2cvs said:
If only she had a nice helpful car-aware son to turn to.
Indeed. Luckily I'm a member of a car forum that (generally) is very helpful on things like this.

Sheepshanks

32,807 posts

120 months

Wednesday 30th July 2014
quotequote all
Tidybeard said:
I thought that would be the case too, but I've checked myself and it isn't. It seems that there are a lot of lowish spec black, grey and silver diesels around, but not much else available in stock. I guess they know their market.
Well, I guess it's what people ordered in the first place. I didn't know they did any other colours! smile IIRC our Golf Twist was in theory made in a few colours but was only actually available in Reflex Silver.

If she's dropped another £6K into the deal, then surely she can't be far away from the price of a new VW whateveritis, especially with the discounts that are available? Then she can have exactly what she wants.

Who me ?

7,455 posts

213 months

Wednesday 30th July 2014
quotequote all
Similar ( repeat) on DOM today. If no joy - I'd suspect he'd lke to help an old lady and VW might drop poo down the chain .

TooMany2cvs

29,008 posts

127 months

Wednesday 30th July 2014
quotequote all
Tidybeard said:
TooMany2cvs said:
If only she had a nice helpful car-aware son to turn to.
Indeed. Luckily I'm a member of a car forum that (generally) is very helpful on things like this.
Undoing a situation that would have been very easy to prevent?

Tidybeard

Original Poster:

539 posts

190 months

Wednesday 30th July 2014
quotequote all
TooMany2cvs said:
Undoing a situation that would have been very easy to prevent?
I'm always keen to learn from my mistakes. What should she/I have done differently?

TooMany2cvs

29,008 posts

127 months

Thursday 31st July 2014
quotequote all
Tidybeard said:
I'm always keen to learn from my mistakes. What should she/I have done differently?
The obvious answer, just from what you've told us, is not to get into a position where acceptance of a sub-standard car is needed to resolve a self-inflicted lack of transport...

Tidybeard

Original Poster:

539 posts

190 months

Thursday 31st July 2014
quotequote all
TooMany2cvs said:
The obvious answer, just from what you've told us, is not to get into a position where acceptance of a sub-standard car is needed to resolve a self-inflicted lack of transport...
Hmmm.

She needed to realise the money from the old car to pay for the new one, as many people do. Dealer offered £1000 less than book as PX. Had to sell privately, actually achieved £1100 more than dealer offered as her old car really was mint, had done half average miles, had full service history and was very well looked after.

Viewed new car at main dealer before selling old car. Pointed out all specific faults and issues which if fixed she would be happy with the car. Dealer committed, in writing, to rectify everything discussed before collection - itemising the issues. Dealer didn't do any of them. Mum acts in good faith, sells old car shortly before collecting new one, is stitched up.

How would you propose she "not get into" that position, which apparently would have been "very easy to prevent"?



Edited by Tidybeard on Thursday 31st July 21:42

Wacky Racer

38,186 posts

248 months

Thursday 31st July 2014
quotequote all
I can never understand why anyone would buy a car, motorbike, house or anything else unseen, especially something costing several thousand pounds.

StottyEvo

6,860 posts

164 months

Thursday 31st July 2014
quotequote all
Tidybeard said:
TooMany2cvs said:
The obvious answer, just from what you've told us, is not to get into a position where acceptance of a sub-standard car is needed to resolve a self-inflicted lack of transport...
Hmmm.

She needed to realise the money from the old car to pay for the new one, as many people do. Dealer offered £1000 less than book as PX. Had to sell privately, actually achieved £1100 more than dealer offered as her old car really was mint, had done half average miles, had full service history and was very well looked after.

Viewed new car at main dealer before selling old car. Pointed out all specific faults and issues which if fixed she would be happy with the car. Dealer committed, in writing, to rectify everything discussed before collection - itemising the issues. Dealer didn't do any of them. Mum acts in good faith, sells old car shortly before collecting new one, is stitched up.

How would you propose she "not get into" that position, which apparently would have been "very easy to prevent"?



Edited by Tidybeard on Thursday 31st July 21:42
Basically he's saying that she should have taken the hilariously low p/x value and traded her old car for the new one and took the £1100 hit, then she could have backed out of the deal.

I, on the other hand agree with you and wouldn't expect the person I'm buying a car off to be a dishonest arse.

Tidybeard

Original Poster:

539 posts

190 months

Thursday 31st July 2014
quotequote all
Wacky Racer said:
I can never understand why anyone would buy a car, motorbike, house or anything else unseen, especially something costing several thousand pounds.
One last go biggrin

- She viewed the first car, in person.
- It had (cosmetic) faults, the dealer promised to rectify them if she bought it.
- The second car was described, by a main dealer, as "as new" with "delivery miles, certainly less than 100". It had 2,500 miles and was badly stone chipped. So she didn't buy it.
- She has seen the third car, in person. It is in ideal condition. She has now agreed to buy it.

No one in this story has bought anything without seeing it. I can't boil it down any further than that.

Edited by Tidybeard on Thursday 31st July 21:54

Sheepshanks

32,807 posts

120 months

Thursday 31st July 2014
quotequote all
Tidybeard said:
She needed to realise the money from the old car to pay for the new one, as many people do. Dealer offered £1000 less than book as PX. Had to sell privately, actually achieved £1100 more than dealer offered as her old car really was mint, had done half average miles, had full service history and was very well looked after.
You've painted it as if the dealer has taken advantage of a little old lady, but she must have her wits about her (or was blindly taking something of a risk) selling the car privately.

Having said that, I've just ordered a new car for a family member and the dealer's position is that they're doing me a favour taking the existing car as they'll just send it to auction. They used the WBAC site to indicate their offer was "fair".

TooMany2cvs

29,008 posts

127 months

Thursday 31st July 2014
quotequote all
Anyway, my bet is that it was an Up, and she's been punted to a Polo. Anybody got any other thoughts?

Tidybeard

Original Poster:

539 posts

190 months

Thursday 31st July 2014
quotequote all
I think I'll leave it here. Thanks for all comments, appreciated.

Sheepshanks

32,807 posts

120 months

Thursday 31st July 2014
quotequote all
TooMany2cvs said:
Anyway, my bet is that it was an Up, and she's been punted to a Polo. Anybody got any other thoughts?
Be tough to add £6K to the price of an Up and only end up with a Polo.

There's a lot of holes in the OPs story and he's backed away several times when pressed for detail.

Osinjak

5,453 posts

122 months

Friday 1st August 2014
quotequote all
Tidybeard said:
Wacky Racer said:
I can never understand why anyone would buy a car, motorbike, house or anything else unseen, especially something costing several thousand pounds.
No one in this story has bought anything without seeing it. I can't boil it down any further than that.
I still can't understand why anyone would buy a car unseen.

rscott

14,773 posts

192 months

Friday 1st August 2014
quotequote all
Osinjak said:
Tidybeard said:
Wacky Racer said:
I can never understand why anyone would buy a car, motorbike, house or anything else unseen, especially something costing several thousand pounds.
No one in this story has bought anything without seeing it. I can't boil it down any further than that.
I still can't understand why anyone would buy a car unseen.
I still can't understand the relevance of your post to this thread.

Osinjak

5,453 posts

122 months

Friday 1st August 2014
quotequote all
rscott said:
I still can't understand the relevance of your post to this thread.
I was having a laugh, relax.