anyone been lied to by a used car dealer?
Discussion
Osinjak said:
xRIEx said:
Irrelevant - you reinforced that salesman's perception that lying will get the job done, so he'll keep doing it.
Your first statement confirms that with a conditional:
"Has it got Xenons?"
:"Yes" - "then I'll be down this arvo"
The implication then being:
:"No" - "nevermind, I won't bother."
Simple IF..THEN..ELSE - the "Yes" statement being conditional on the test expression being true.
I have to admit I laughed out loud at that one. Did you work that out all on your own or did an adult help you? Your first statement confirms that with a conditional:
"Has it got Xenons?"
:"Yes" - "then I'll be down this arvo"
The implication then being:
:"No" - "nevermind, I won't bother."
Simple IF..THEN..ELSE - the "Yes" statement being conditional on the test expression being true.
xRIEx said:
Are 'main business focus' and 'legal obligation' the same thing?
Is there any legal obligation for a dealer to sell a vehicle that is roadworthy, if advertised as such?
You need to understand the variables in the law on this - it's not black and white, therefore giving a grey area for some dealers to hide in.Is there any legal obligation for a dealer to sell a vehicle that is roadworthy, if advertised as such?
Understand that, then we'll talk (if you are a dealer and don't get it, I'm worried!)
HAGW
If you look at it realistically, anyone who provides service or sells you something will be economical with the truth or lie to you supposing it`s a gas supplier or a used car dealer. It`s their job to sell. Adverts on TV for example.
Spot cream for zitty teenagers basically imply;
`You`re a spotty loser and you have no chance at the local disco. Buy this crap in a tube you`ll get your end away with this hot chick`
Disinfectant ads basically say;
`You`re a slack grubby b
h risking the life of your baby by not using our product`
Claim for cash and you keep 100% of the money ads ;
`We`ll screw your company using some legal loophole get you a paltry amount, keep the rest, and f*** things up for your co workers now as the company have implemented a huge pile of new H&S regulations that have made you nobhead number 1.
Car dealers?
Two lady owners, immaculate little car, find one better, we,ve just given it a full service, warranty, stunning;
`Bashed, scraped, car park dents,cracked light, Bichon Frisé scratches on all interior panels, oil, coolant never checked from new, wipers scored the windows, full service includes the same oil and air filters and the warranty that covers zip and some black shiny stuff on the tyres.
Like I say, it`s in us all to be frugal with the truth.
Spot cream for zitty teenagers basically imply;
`You`re a spotty loser and you have no chance at the local disco. Buy this crap in a tube you`ll get your end away with this hot chick`
Disinfectant ads basically say;
`You`re a slack grubby b
h risking the life of your baby by not using our product`Claim for cash and you keep 100% of the money ads ;
`We`ll screw your company using some legal loophole get you a paltry amount, keep the rest, and f*** things up for your co workers now as the company have implemented a huge pile of new H&S regulations that have made you nobhead number 1.
Car dealers?
Two lady owners, immaculate little car, find one better, we,ve just given it a full service, warranty, stunning;
`Bashed, scraped, car park dents,cracked light, Bichon Frisé scratches on all interior panels, oil, coolant never checked from new, wipers scored the windows, full service includes the same oil and air filters and the warranty that covers zip and some black shiny stuff on the tyres.
Like I say, it`s in us all to be frugal with the truth.
nickfrog said:
Problem is they usually don't care about the repeat custom or fertilising a customer for the long term hence the systematic over qualifying. If you're not buying now, f off. But to their defense it's also often down to the structure of their incentives. They become short-termist if they're not that already.
I think you're fairly spot on there. The days of you having a "customer for life" are fairly much gone - 95% of people shop on price, and they'll do the same again next time, rather than give you repeat custom. You could give a customer the best deal in the world with a cast iron warranty on the best car in the world and next time round they'll buy down the road to save a fiver.No customer loyalty translates to a sales force who sell for the now.
Edited by daemon on Saturday 2nd August 13:18
Osinjak said:
xRIEx said:
Irrelevant - you reinforced that salesman's perception that lying will get the job done, so he'll keep doing it.
Your first statement confirms that with a conditional:
"Has it got Xenons?"
:"Yes" - "then I'll be down this arvo"
The implication then being:
:"No" - "nevermind, I won't bother."
Simple IF..THEN..ELSE - the "Yes" statement being conditional on the test expression being true.
I have to admit I laughed out loud at that one. Did you work that out all on your own or did an adult help you? Your first statement confirms that with a conditional:
"Has it got Xenons?"
:"Yes" - "then I'll be down this arvo"
The implication then being:
:"No" - "nevermind, I won't bother."
Simple IF..THEN..ELSE - the "Yes" statement being conditional on the test expression being true.
You asked if the car had xenons. You were told it did so you went down, found it didn't but bought it anyway.
If it didn't matter to you either way, why ask?
Roo said:
davamer23 said:
POORCARDEALER said:
Tyre place has had you over, puncture repair is £10
In 2001 it might've beendaemon said:
I think you're fairly spot on there. The days of you having a "customer for life" are fairly much gone - 95% of people shop on price, and they'll do the same again next time, rather than give you repeat custom. You could give a customer the best deal in the world with a cast iron warranty on the best car in the world and next time round they'll buy down the road to save a fiver.
No customer loyalty translates to a sales force who sell for the now.
Sadly, I can only agree.No customer loyalty translates to a sales force who sell for the now.
As I said earlier, I would rather pay a little bit extra to make the whole experience more honest & pleasant. I thought I had last time but it turns-out the dealer I used was only interested up until the point they had my money.
When i got a new car at the beginning of the year, i spotted a few issues that needed to be resolved - nothing difficult or even expensive to put right. They did claim it needed a new tyre fitting (Conti, low but not illegal) and i asked that it not be changed if they planned on fitting a ditchfinder.
Naturally, when i collected the car as arranged, none of it had been done...Except the tyre had been swapped for a new Forcium slickinwet.
Didn't make a fuss though, as my PX was royally fked (like most) and i didn't have the nerve to go back there!
Naturally, when i collected the car as arranged, none of it had been done...Except the tyre had been swapped for a new Forcium slickinwet.
Didn't make a fuss though, as my PX was royally f
ked (like most) and i didn't have the nerve to go back there!Edited by littlebasher on Saturday 2nd August 16:04
met some right shady characters over the years but also a few gems,
we have a small independent used car dealer local to us.(don't know if i'm allowed to name so I wont) he's not the cheapest but a pleasure to deal with and never had a bit of bother when cars have went back with niggles or issues that need looked at. Promises kept, contact made when promised. in fact I would have to say all my good experiences with dealers have been with smaller indys the larger chains have always let themselves down when called upon
we have a small independent used car dealer local to us.(don't know if i'm allowed to name so I wont) he's not the cheapest but a pleasure to deal with and never had a bit of bother when cars have went back with niggles or issues that need looked at. Promises kept, contact made when promised. in fact I would have to say all my good experiences with dealers have been with smaller indys the larger chains have always let themselves down when called upon
28Valves said:
When I were a lad, I took a year old Saxo VTS for a test drive. There was a lot of play in the drivers seat. When I pointed this out to the sales man his response was. "It's like that to make the car feel more sporty."
Ah Ok. I'll leave it thanks.
They're all like that.Ah Ok. I'll leave it thanks.
No really, they are!
daemon said:
nickfrog said:
Problem is they usually don't care about the repeat custom or fertilising a customer for the long term hence the systematic over qualifying. If you're not buying now, f off. But to their defense it's also often down to the structure of their incentives. They become short-termist if they're not that already.
I think you're fairly spot on there. The days of you having a "customer for life" are fairly much gone - 95% of people shop on price, and they'll do the same again next time, rather than give you repeat custom. You could give a customer the best deal in the world with a cast iron warranty on the best car in the world and next time round they'll buy down the road to save a fiver.No customer loyalty translates to a sales force who sell for the now.
I reckon the 10% have adapted and found a way to regain loyalty. Natural selection I suppose.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff