anyone been lied to by a used car dealer?
Discussion
daemon said:
The other 90% of those trading, trade for "today". I dont think thats natural selection, its just adapting in different ways to suit todays market.
Quite a strange industry where 90% of traders adapt by lying through their teeth and deceiving consumers. Maybe they've been doing that all along. Simply because they could, based on how complicated cars are to the general public and how much scope there is for being economical with the truth.I am far from convinced that consumers have suddenly changed their attitudes so quickly, but maybe they've become wiser.
Still, either way, not exactly an industry where anyone with any sense of ethics might want to evolve in... unless they are in the 10% minority of course.
Edited by nickfrog on Sunday 3rd August 16:45
nickfrog said:
daemon said:
The other 90% of those trading, trade for "today". I dont think thats natural selection, its just adapting in different ways to suit todays market.
Quite a strange industry where 90% of traders adapt by lying through their teeth and deceiving consumers. nickfrog said:
Maybe they've been doing that all along. Simply because they could, based on how complicated cars are to the general public and how much scope there is for being economical with the truth.
To an extent probably, but with squeezed margins means even sharper practices, and more complicated cars generate more faults.nickfrog said:
I am far from convinced that consumers have suddenly changed their attitudes so quickly, but maybe they've become wiser.
I think its been a gradual thing. I think its probably started to kick in certainly 10+ years ago, as customers started to look to the internet. It became much easier to price compare not only on what they were buying, but what their own car was worth. Edited by daemon on Sunday 3rd August 19:25
PGNCerbera said:
markmullen said:
............ And the very next day I went back with one trillion pounds in £50 notes and a suitcase of bullion and waved my 24 inch cock at the salesman who wouldn't let me into their new car when I'd turned up pissed yesterday stinking of s
t and covered in kebab meat (I use it as a test to see if they're worthy of my money).
You always manage to come across as a bit of a tool. t and covered in kebab meat (I use it as a test to see if they're worthy of my money).You know, I would have bought from SCOM but not since reading your posts on here. Shame. Some nice cars your boss has in there.
TVR1 said:
P-Jay said:
When I was test driving my current car I mentioned to the wife (sat in the back) "shame it doesn't have heated seats" the sales guy piped up "Oh, that's a dealer fit option Sir, it's only around £300 to have it retro fitted". I gave it a 90% chance of being total bullst, but I let it slide.
Sure enough, to heat the seats in my car it would be easier to just run it down the production line again than retro fit them...
That's ok. I'll give it 90% that you're a total spacktard. But i'll let it slide...t, but I let it slide.Sure enough, to heat the seats in my car it would be easier to just run it down the production line again than retro fit them...
They're only heated mats under he cloth/leather FFS. Not exactly rocket science to retrofit.
Seat dealer Swansea who sold me the thing "it's easy, £300"
Seat dealer Cardiff nearer where I live "sorry, it can't really be done, to have the seats heated it would have had to have had the winter pack fitted at the factory, we could sell you the heating elements and indeed the bit of the dashboard that has the controls for it - but it would be more than £300 and still you wouldn't be able to use them because the wiring is not in place for them".
As you're not a "total spacktard" would you know which dealer is lying to me, or how I might get my seats heated for £300 or less?
P-Jay said:
Seat dealer Swansea who sold me the thing "it's easy, £300"
Seat dealer Cardiff nearer where I live "sorry, it can't really be done, to have the seats heated it would have had to have had the winter pack fitted at the factory, we could sell you the heating elements and indeed the bit of the dashboard that has the controls for it - but it would be more than £300 and still you wouldn't be able to use them because the wiring is not in place for them".
I'd say the dealer in Cardiff can't be bothered, probably because you didn't buy the car from him. Why should he put himself out for you when you chose to take your business to Swansea? Maybe you should have bought from your nearest dealer rather than a distant one to save 50 quid or whatever. Seat dealer Cardiff nearer where I live "sorry, it can't really be done, to have the seats heated it would have had to have had the winter pack fitted at the factory, we could sell you the heating elements and indeed the bit of the dashboard that has the controls for it - but it would be more than £300 and still you wouldn't be able to use them because the wiring is not in place for them".
We've fitted plenty of heated seats. The heating element goes in the seat and our people usually fit the button to the side of the seat itself. We've done all sorts of cars from Volvo's to Range Rovers. 300 quid is about right.
unrepentant said:
We've fitted plenty of heated seats. The heating element goes in the seat and our people usually fit the button to the side of the seat itself. We've done all sorts of cars from Volvo's to Range Rovers. 300 quid is about right.
That's aftermarket not OEM retrofit though. In BMWs for example all the kit needs coding.Yes of course car salespeople are all liars!
When all buyers are potential liars too, do you really think they aren’t just giving you what you give them?
Now I’m sure in reality there’s honest people selling and honest buyers out there, but during my time in vehicle sales I can promise I had never knowingly pulled the wool over any honest buyers eyes.
The lying two faced cocksockets on the other hand I may have treated them how I had been treated by them in the first place
"It’s got FSH"
No it hasn’t, that’s the MOT list printed from the internet
"its recently serviced by a mechanic"
No it isn’t, you just changed the oil yourself, that’s why the belts aren’t new
"It’s my pride and joy and is immaculate"
No it isn’t, its scraped, damaged and kerbed to high heaven
"But this is how I presented it to you when it was valued"
no it isn’t, you've removed the expensive alloys and good tyres, stereo, seats, in car kit and tow bar that I explained to you were part of the price. See you signed it just under where I highlighted it to you
Yes of course car salespeople are all liars!
When all buyers are potential liars too, do you really think they aren’t just giving you what you give them?
When all buyers are potential liars too, do you really think they aren’t just giving you what you give them?
Now I’m sure in reality there’s honest people selling and honest buyers out there, but during my time in vehicle sales I can promise I had never knowingly pulled the wool over any honest buyers eyes.
The lying two faced cocksockets on the other hand I may have treated them how I had been treated by them in the first place
"It’s got FSH"
No it hasn’t, that’s the MOT list printed from the internet
"its recently serviced by a mechanic"
No it isn’t, you just changed the oil yourself, that’s why the belts aren’t new
"It’s my pride and joy and is immaculate"
No it isn’t, its scraped, damaged and kerbed to high heaven
"But this is how I presented it to you when it was valued"
no it isn’t, you've removed the expensive alloys and good tyres, stereo, seats, in car kit and tow bar that I explained to you were part of the price. See you signed it just under where I highlighted it to you
Yes of course car salespeople are all liars!
When all buyers are potential liars too, do you really think they aren’t just giving you what you give them?
Audi garage - Ah sir, the massive vibration felt through your car is due to stepped tires caused by the quattro system. They all do it.
Me - So Audi are happy to sell me a car with a 4WD system that will wear the tires so badly that the car feels unsafe after only 8000 miles on the tires?????
Audi garage - Yes sir, the quattros are famous for it.
Me - Have you checked the geometry like I asked you to???
AG - No sir there is no need, we have identified the problem. As it is not an ideal situation my sales manager has authorised me to sell you four tires at cost.
Me - Oh that is decent of you, how much are they?
AG - £220 pounds each sir.
Me - Thats still seems steep can I call you back in half an hour
Quick call to my friendly local garage, tires will be supplied to me at £170 each. I ring the Audi garage back.
Me - Hi, you offered to supply me 4 new tires at cost….that was very nice of you so I would like to return the favour and supply them to you at a cost of £200 each, making you a saving of £20 on every tire you fit.
AG - Er, no sir we have our supplier.
So I have the new tires fitted and guess what???? The vibration is still there. Back on the blower to the Audi garage.
Me - Hi there I have fitted new tires as you told me thats what the problem was, I cost me a fair bit of money and now the problem is still there.
AG - Oh dear sir, we shall collect it and see what we can do.
Me - This time will you do as I ask and give the car a full geo check and supply me with the before and after print-outs as this is what other garages have done for me and it was what I asked you to do the very first time I contacted you about the problem??
AG - Yes sir we shall.
Me - Thank you
After the car was returned (minus any vibration) and a day later than promised, the before geo print out showed that both front wheels were so far out that their figures were in red. The wkers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires that I didn't really need thanks to them. The best bit was that a week or so later I got a speeding ticket through the post which the Audi collection guy had picked up whilst driving my car.
It's not just second hand dealers, this was a bloody main dealer.
Me - So Audi are happy to sell me a car with a 4WD system that will wear the tires so badly that the car feels unsafe after only 8000 miles on the tires?????
Audi garage - Yes sir, the quattros are famous for it.
Me - Have you checked the geometry like I asked you to???
AG - No sir there is no need, we have identified the problem. As it is not an ideal situation my sales manager has authorised me to sell you four tires at cost.
Me - Oh that is decent of you, how much are they?
AG - £220 pounds each sir.
Me - Thats still seems steep can I call you back in half an hour
Quick call to my friendly local garage, tires will be supplied to me at £170 each. I ring the Audi garage back.
Me - Hi, you offered to supply me 4 new tires at cost….that was very nice of you so I would like to return the favour and supply them to you at a cost of £200 each, making you a saving of £20 on every tire you fit.
AG - Er, no sir we have our supplier.
So I have the new tires fitted and guess what???? The vibration is still there. Back on the blower to the Audi garage.
Me - Hi there I have fitted new tires as you told me thats what the problem was, I cost me a fair bit of money and now the problem is still there.
AG - Oh dear sir, we shall collect it and see what we can do.
Me - This time will you do as I ask and give the car a full geo check and supply me with the before and after print-outs as this is what other garages have done for me and it was what I asked you to do the very first time I contacted you about the problem??
AG - Yes sir we shall.
Me - Thank you
After the car was returned (minus any vibration) and a day later than promised, the before geo print out showed that both front wheels were so far out that their figures were in red. The w
kers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires that I didn't really need thanks to them. The best bit was that a week or so later I got a speeding ticket through the post which the Audi collection guy had picked up whilst driving my car.It's not just second hand dealers, this was a bloody main dealer.
Captainawesome said:
Audi garage - Ah sir, the massive vibration felt through your car is due to stepped tires caused by the quattro system. They all do it.
Me - So Audi are happy to sell me a car with a 4WD system that will wear the tires so badly that the car feels unsafe after only 8000 miles on the tires?????
Audi garage - Yes sir, the quattros are famous for it.
Me - Have you checked the geometry like I asked you to???
AG - No sir there is no need, we have identified the problem. As it is not an ideal situation my sales manager has authorised me to sell you four tires at cost.
Me - Oh that is decent of you, how much are they?
AG - £220 pounds each sir.
Me - Thats still seems steep can I call you back in half an hour
Quick call to my friendly local garage, tires will be supplied to me at £170 each. I ring the Audi garage back.
Me - Hi, you offered to supply me 4 new tires at cost….that was very nice of you so I would like to return the favour and supply them to you at a cost of £200 each, making you a saving of £20 on every tire you fit.
AG - Er, no sir we have our supplier.
So I have the new tires fitted and guess what???? The vibration is still there. Back on the blower to the Audi garage.
Me - Hi there I have fitted new tires as you told me thats what the problem was, I cost me a fair bit of money and now the problem is still there.
AG - Oh dear sir, we shall collect it and see what we can do.
Me - This time will you do as I ask and give the car a full geo check and supply me with the before and after print-outs as this is what other garages have done for me and it was what I asked you to do the very first time I contacted you about the problem??
AG - Yes sir we shall.
Me - Thank you
After the car was returned (minus any vibration) and a day later than promised, the before geo print out showed that both front wheels were so far out that their figures were in red. The wkers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires that I didn't really need thanks to them. The best bit was that a week or so later I got a speeding ticket through the post which the Audi collection guy had picked up whilst driving my car.
It's not just second hand dealers, this was a bloody main dealer.
I had a very similar experience from a Skoda dealer.Me - So Audi are happy to sell me a car with a 4WD system that will wear the tires so badly that the car feels unsafe after only 8000 miles on the tires?????
Audi garage - Yes sir, the quattros are famous for it.
Me - Have you checked the geometry like I asked you to???
AG - No sir there is no need, we have identified the problem. As it is not an ideal situation my sales manager has authorised me to sell you four tires at cost.
Me - Oh that is decent of you, how much are they?
AG - £220 pounds each sir.
Me - Thats still seems steep can I call you back in half an hour
Quick call to my friendly local garage, tires will be supplied to me at £170 each. I ring the Audi garage back.
Me - Hi, you offered to supply me 4 new tires at cost….that was very nice of you so I would like to return the favour and supply them to you at a cost of £200 each, making you a saving of £20 on every tire you fit.
AG - Er, no sir we have our supplier.
So I have the new tires fitted and guess what???? The vibration is still there. Back on the blower to the Audi garage.
Me - Hi there I have fitted new tires as you told me thats what the problem was, I cost me a fair bit of money and now the problem is still there.
AG - Oh dear sir, we shall collect it and see what we can do.
Me - This time will you do as I ask and give the car a full geo check and supply me with the before and after print-outs as this is what other garages have done for me and it was what I asked you to do the very first time I contacted you about the problem??
AG - Yes sir we shall.
Me - Thank you
After the car was returned (minus any vibration) and a day later than promised, the before geo print out showed that both front wheels were so far out that their figures were in red. The w
kers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires that I didn't really need thanks to them. The best bit was that a week or so later I got a speeding ticket through the post which the Audi collection guy had picked up whilst driving my car.It's not just second hand dealers, this was a bloody main dealer.
Perhaps it's a VAG thing?
HereBeMonsters said:
I had a very similar experience from a Skoda dealer.
Perhaps it's a VAG thing?
Never had that issue with VAG cars or vans, but then the only 4x4 we sold was a MK1 Octavia (which my Mum bought) and 4motion vans.Perhaps it's a VAG thing?
Oddly while looking at A4's myself I initially wanted a 4wd but was put off by a similar issue desccribed by the fella above. Oh and the massive billows of smoke that it produced from the exhaust might have also changed my mind (private sale btw!)
HereBeMonsters said:
I had a very similar experience from a Skoda dealer.
Perhaps it's a VAG thing?
I'll never use that garage again, they lied to me throughout the whole incident, were late returning the car (my wife's car which is her only car whilst I am offshore), lied about doing me favour by supplying me 'at cost' tires, got caught speeding in my car and then when they eventually fixed the problem by doing what I had suggested in the first place they then tried to blame their machine being out of calibration. When my mate put the new tires on he found that they had put over 300 grams of weights on one front wheel at 2 separate points too. Just useless.Perhaps it's a VAG thing?
This was the third Audi garage I had been to due to similar things happening at the first 2. They rate second only to BT in my book for absolutely s
t customer service. I don't use BT anymore either. Captainawesome said:
I has just bought four new tires that I didn't really need thanks to them.
Hold on. You knew that it was the tracking being out that was causing the problem. Yet you still paid for 4 new unnecessary tyres and then they did the tracking (which they should have done initially) and that fixed the issue?
Captainawesome said:
The wkers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires...
Geometry isn't a warranty item as it can be affected by the operating conditions of the car. Which is a nice way of saying-it can be knocked out by potholes, kerbs, crap roads...why should the manufacturer pay for something like that which is out of their control?kers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires...Captainawesome said:
When my mate put the new tires on he found that they had put over 300 grams of weights on one front wheel at 2 separate points too. Just useless.
But Audi at no point balanced the wheels? So they would have had no reason to fit/remove wheel balancing weights.itcaptainslow said:
Captainawesome said:
The wkers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires...
Geometry isn't a warranty item as it can be affected by the operating conditions of the car. Which is a nice way of saying-it can be knocked out by potholes, kerbs, crap roads...why should the manufacturer pay for something like that which is out of their control?kers at audi then decided to try and charge me for the geometry check despite the car being under warranty I politely told them where they could ram the bill as I has just bought four new tires...Captainawesome said:
When my mate put the new tires on he found that they had put over 300 grams of weights on one front wheel at 2 separate points too. Just useless.
But Audi at no point balanced the wheels? So they would have had no reason to fit/remove wheel balancing weights.Also although the geometry isn't a warranty issue I would expect that as I had paid out for new tires due to a mis-diagnosis of the problem then as an apologetic act of good will they would have done the geo check for free. I think they agreed as when I pointed this out the issue was pushed no further.
Still not sure if the stupid wheel balancing was covering up the problem and that the cars geo was out when I bought it. I would find it odd if they weren't all linked and in that case then it was definitely a warranty issue.
KTF said:
Hold on. You knew that it was the tracking being out that was causing the problem. Yet you still paid for 4 new unnecessary tyres and then they did the tracking (which they should have done initially) and that fixed the issue?
I didn't know that for a fact but I have had unevenly worn tires before and the vibration felt in the car was much worse than what I had experienced in the past so I suspected something more serious. They told me otherwise. I'm no mechanic and stupidly trusted them.I bought a TT from an independent in North Yorks a few years ago, the car was supposed to be free from finance (as I believe it against the law to sell it on with previous finance still attached?!) anyway, I arrived to pick the car up and the sales guy gave me a cheque and asked me to send it off to the finance co. to settle the finance for him!! Cheeky t**t!!
I kindly let him sort it out and took the car anyway 'cos it was a bargain
I kindly let him sort it out and took the car anyway 'cos it was a bargain
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