Car serviced yesterday by MB main dealer
Discussion
boxedin said:
Yet, if they charged you £40 and said 'free fitting' you'd consider it a deal :-)
If they charged me £40 for wipers I'd tell them to take them off the car, put them back in the box, re-stock them, fish my old ones out the bin, clean and re-fit them and then take the charge off the bill.If it was £15....
My Local MINI dealer did a service after my TLC (service plan) had run out the price was as you expect. Until the nice lady behind the desk told me for £60 less I could have an extend service plan that covers 2 more services after the one it has just add.
But we have also had a car in and when washing it managed to rip the spoiler off as well as scratching cars and so on. So swings and roundabouts.
But we have also had a car in and when washing it managed to rip the spoiler off as well as scratching cars and so on. So swings and roundabouts.
Dog Star said:
Where are you getting an SLK B service for £391? Mine pinged up needing a B about six weeks before it was due to go back and MB Leeds wanted £500 for it (it's an oil change and compulsory (IMO totally unnecessary) brake fluid change. I gave the car back and got the new one delivered early.
Got it done at Bedford.Conditions were:
Leave it all day.
No hire car.
No valet.
And definitely no biscuits.
They did say it was heavily discounted.
Only ever had one issue with my local BMW dealer, took my old E39 in because it developed a case of "the spins" and wouldn't turn off, I had a quick look behind some trim, realised it wasn't fixable.
BMW asked what problem was, told them everything worked but the car wouldn't turn off, here is the key, it's the grey E39 running outside.
Back 2 days later and multifunction steering wheel didn't work, took it back and they happily fixed the issue there and then, even got a cup of tea.
Take the E46 there for service now, not much more than an indy and they so far haven't taken the piss, everything marked down is correct as if they actually looked at it.
BMW asked what problem was, told them everything worked but the car wouldn't turn off, here is the key, it's the grey E39 running outside.
Back 2 days later and multifunction steering wheel didn't work, took it back and they happily fixed the issue there and then, even got a cup of tea.
Take the E46 there for service now, not much more than an indy and they so far haven't taken the piss, everything marked down is correct as if they actually looked at it.
CraigyMc said:
But wait! They must be doing something utterly f
king amazing for fitting a set of windscreen wipers to cost £13.20
Needless to say, upon sight of this I told the nice lady behind the counter to remove it, which she did.
Ah, the old (new) wipers scam. It seems many dealers say needs new wipers at service. Cue their sale of the most expensive wipers in Christendom, at full retail, plus fitting. Got sucked myself in 2003 on a new Mini first service, then BMW tried the same, now Porsche just tried it on a new Cayenne first service. Must be standard practice these days, to add extra profit to the fixed price servicing deals.king amazing for fitting a set of windscreen wipers to cost £13.20Needless to say, upon sight of this I told the nice lady behind the counter to remove it, which she did.
sparks_E39 said:
Oil and filter change plus brake fluid service £198 at my indie. BMW wanted £350. Rear discs pads shoes fitted £370 at the indie, BMW wanted £600. Even if I was ever fortunate enough to buy a new BMW, it would go to the indie from day one.
The same dealer insisted my previous E39 528i was an E34.
And no, the same dealer have never heard of the advertised value servicing (my car is a 2002)
Thought it was an E39? The same dealer insisted my previous E39 528i was an E34.
And no, the same dealer have never heard of the advertised value servicing (my car is a 2002)
Sorry, couldn't resist it
JoshyS said:
CraigyMc said:
lord trumpton said:
Took the wife's BMW X1 in for a replacement parking sensor under warranty. It needs the bumper easing out to get in behind and take out the sensor.
When wifey returned home I had a look and saw that they had used a screwdriver or bradawl to dig the sensor out of the bumper. So they ended up having to do it again and repaint the whole bumper just because of some lazy ratsnatch of a 'technician'
It grates me having to pay BMW dealership rates only to get some arse stain of a young incompetent lad working on the car.
But wait! They must be doing something utterly fWhen wifey returned home I had a look and saw that they had used a screwdriver or bradawl to dig the sensor out of the bumper. So they ended up having to do it again and repaint the whole bumper just because of some lazy ratsnatch of a 'technician'
It grates me having to pay BMW dealership rates only to get some arse stain of a young incompetent lad working on the car.
king amazing for fitting a set of windscreen wipers to cost £13.20Needless to say, upon sight of this I told the nice lady behind the counter to remove it, which she did.
That looks like 0.1 for wiper blades, so 6 minutes. 6 minutes to get the keys, get the parts, find car, fit the blades, dispose of old blades, short write up on job card and return keys. How on earth can you argue it isn't reasonable to charge you for a task that in most likely took the tech longer that the allotted time to complete? Or are you going to argue that the dealership should be happy with just your custom because of their excellent margin on a set of wiper blades?
As I was there anyway, I asked for a set of wiper blades to be supplied.
I didn't actually ask for them to be fitted at all - I specifically asked for them to be put in the boot (I wasn't planning to fit them then and there).
Even if I had asked for them to be fitted, it's a 30 second job to do both of them (I'm actually sad enough to have done it against the clock).
This was the email exchange I had with one of the sales guys later:
Hi <SalesBod>,
I needed to change the address on the mails you send me as they were causing a problem at work.
If you could cancel anything that is sent to me that would be very helpful.
For the record, I probably won't be buying any cars from <BMWDealer> after your service department
attempted to charge me £13.40 to fit a pair of windscreen wipers to my car.
This was utterly ridiculous on two grounds:
(a) I asked for the parts to be put in the boot of the car, and
(b) it takes less than 30 seconds for me to fit them myself. That's an hourly rate of about £1608.
In terms of revenue, that's £13.40 up, and about £40K down (my last BMW was £38600).
Call it petty if you like, but they won't be having any business from me in future.
Voting with your wallet is the only way to get the behaviour to change.
Dog Star said:
Thankyou4calling said:
A "B" service....SLK AMG Diesel .... £391
Where are you getting an SLK B service for £391? Mine pinged up needing a B about six weeks before it was due to go back and MB Leeds wanted £500 for it (it's an oil change and compulsory (IMO totally unnecessary) brake fluid change. I gave the car back and got the new one delivered early.CraigyMc said:
Call it petty if you like, but they won't be having any business from me in future.
Voting with your wallet is the only way to get the behaviour to change.
You come across as an arse, TBH. You appear to have no idea how business generally, or specifically a dealership, works. And if it only takes 30 secs to fit the wipers then you didn't save them much by asking for them to be put in the boot.Voting with your wallet is the only way to get the behaviour to change.
Although my M3 is 10 years old, I recently had it at Warwick BMW for a fair amount of work and TBH I couldn't fault them…..were very honest about what they were doing, rang me for authorisation before doing anything and worked in logical steps to track down the fault. When they eventually discovered what it was they invited me down and the tech took me into the garage so I could see for myself the damage.
It needed a replacement engine, didn't want to pay the ridiculous hourly rate they charge for their techs (although all the previous work was done at a reduced rate for me) so off to the local indy it went. Had 8 of their techs and the service manager out helping to push it onto the trailer with us.
Audi dealers however………been to 3 and would happily never step foot in one again, lying, robbing gits.
It needed a replacement engine, didn't want to pay the ridiculous hourly rate they charge for their techs (although all the previous work was done at a reduced rate for me) so off to the local indy it went. Had 8 of their techs and the service manager out helping to push it onto the trailer with us.
Audi dealers however………been to 3 and would happily never step foot in one again, lying, robbing gits.
Sheepshanks said:
Dog Star said:
Thankyou4calling said:
A "B" service....SLK AMG Diesel .... £391
Where are you getting an SLK B service for £391? Mine pinged up needing a B about six weeks before it was due to go back and MB Leeds wanted £500 for it (it's an oil change and compulsory (IMO totally unnecessary) brake fluid change. I gave the car back and got the new one delivered early.I must admit though, all the dealers from Hull to Chester were very consistent and between £450 and £500.
r11co said:
JoshyS said:
I've had to bite my tounge for a while on this thread, but this...
That looks like 0.1 for wiper blades, so 6 minutes. 6 minutes to get the keys, get the parts, find car, fit the blades, dispose of old blades, short write up on job card and return keys. How on earth can you argue it isn't reasonable to charge you for a task that in most likely took the tech longer that the allotted time to complete? Or are you going to argue that the dealership should be happy with just your custom because of their excellent margin on a set of wiper blades?
Dealers are very good at charging multiple times for the same thing when jobs overlap but they are billed discretely. This is a classic example.
Edited by r11co on Wednesday 27th August 07:19
I am very familiar with these type of invoices.
750turbo said:
Wrong, the £32.09 is for the PARTS ALONE, not the fetching, carrying, fitting etc...
I am very familiar with these type of invoices.
So if you went to the parts counter you would get charged more than £32.09 because fetching and carrying were extra. Seems unlikely, however I am not so familiar with these types of invoice.I am very familiar with these type of invoices.
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